hello€¦ · this is what happened … • positive & creative family interactions •...
TRANSCRIPT
We are not just in the
business of presenting the
arts to audiences.
We are in the business of
shaping, creating and
managing experiences for
people.
Experience statement • well looked after, special a great welcome and a great goodbye
personal touch
proactive help and support
anticipation of needs
• ahh! comfort, ease, safety and security
• for the Likes of Me belong, autonomy, empowered
• aliveness surprise, excitement, pleasure, discovery, anticipation
• brand RXT/unique artistry and magic, manage the ritual, architecture, not a
shopping mall
This is what happened …
• positive & creative family interactions
• autonomous play & discovery
• dressing up, twirling, posing, smiling, showing off, imaginative play
• focussed, concentrating on making paper rats
• collaborative activity
• active kids & relaxed parents
• comfort, ease
• queue busting: enhanced food offer & sofas
• intrigue around rats cages - lured teenage girls away from mobile phones &they talked to each other
• visible surprise, delight, happiness, enjoyment, pleasure
• artistry & magic, brand RXT
The team’s perspective
• low expectations
• empathy & intentionality
• cross-functional teams & team building
• a new way of thinking
• ownership
• skills development
• something we should be doing more of
• surprise
Final thoughts
• what particularly resonated with you
today?
• what has given you the motivation to
try something new or different?
• what ideas will you take away with you
to build on at work?
... THANK YOU
PLEASE STAY IN TOUCH TEL 01422 346 359 / 07941 05 3322
TWEET @_lisabaxter
EMAIL [email protected]
WEB www.theexperiencebusiness.co.uk