thinksmart it- artificial intelligence based customer service, cloud, iot
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Age of Digital Transformation & Cloud
It is no secret that we are at a juncture where Businesses are going through Digital Transformation, businesses are realising and steadily leveraging the potential of cloud, Companies need to think about transitioning core business processes and digitalizing the client/business process first. They have to think about which applications, platforms, and solutions fit into their culture, daily operations, and budget, we provide a detailed consultancy & transformation for businesses through 5 important aspects as below:
Cloud-(Azure, AWS, Alibaba, Google, VMware, Oracle)-IAAS , PAAS, SAAS
Cloud Security-Encryption & Tokenisation, DLP, Identity & Access , SIEM
Customer Service-ChatBots,Contact Center our own proprietary solution
Mobility - Bring Your own Device
ERP & CRM -
IOT , Chat Bots & Artificial Intelligence
Contact Center & PBX- SmartRTC
SmartRTC is a digital contact center & pbx solution with a wide variety of channels with which a business can transform their customer service as well as through our 24x7 support team based in Mumbai offer an efficient support to the customer.
Equipped with all the essential and premium features in order to transform the businesses customer service and communication capabilities leading them to digital transformation.
Least amount of infrastructure needed, with just an Ubuntu linuxserver(hosted either locally or on Cloud as a VM) , a media gateway, and licenses.
Equipped with PBX ,Outbound Dialer, Inbound process, Video, Chat, Email, as well as SMS(using a SMS gateway) , Call Reporting, Call Recording, Real Time Monitoring, Analytics.
What are chatbots ?
“Chat apps will come to be thought of as the new browsers; bots will be the
new websites. This is the beginning of a new internet.” Ted Livingston, CEO at
Kik.
The most accessible device with your consumer is their mobile. That is also
their Unique Identifier like Email. Chatbots are small intelligent and
communicative programs offering personalised attention and resolution of
customer queries on their phone at best speed, best cost and best efficiency.
Chatbots can resolve 30% of your standard customer queries and interactions.
Which also means 30% more time for your agents for more important services
and upselling.
Chatbots for F&B Industry - Gray Bots
1. On Demand Menu - Offer menus quickly on mobile
2. Quick Customer Orders - Accept orders via Chats.
3. Enjoy Happy Customers - More time to delight the customers.
4. Less rotation from desk to desk - One number, one customer, more services.
5. Electronic Receipts - Generate electronic receipts as you go.
6. Upsell more services - Gentle nudges to related services
7. Instant customer satisfaction score - Gather quick insight after each transaction.
Are you a hotel, restaurant or a cafe, your customers are on one of the chat apps, are you ?
Team tracker is WhatsApp+ Google Maps for your mobile workforce. It allows you to….
Track team attendance
Track team location
Broadcast messages to the team
Real time 1:1 messages
Detailed reporting
Web based live control room for team managers
What is team tracker
Back and forth communication just to know employee’s location
Difficulty in checking real reporting times for field employees.
Lack of efficient means to communicate with the entire team
Business communication getting mixed up with personal messages
on WhatsApp like messengers
No availability of consolidated views & reporting for mobile team
Lack of multi-device communication and tracking tools
Current problem areas in tracking mobile
teams
Team Tracker provides you with the
solution
Instant map view of your field employees with calculated distance from your location
Employee check-ins and check-outs mapped with the real locations
Broadcast messages to the entire team instantly via web or mobile
Dedicated and private app just for your company’s communication
Consolidated team tracking reports for the day / month / period.
Ability to use and communicate on device of your choice – desktop /
tablet and of course mobile !
Which vendors do we strategically focus on based on Customer
Environments , Regulations & Requirements.
Microsoft – One of the leaders in Cloud, with Azure an ideal
solution for customers whose environment requires having a
strong IAAS base as well as equally focussed PAAS & SAAS
domain, specially the organizations having strong foundations
on windows & system center as well
Amazon (Amazon Web Services) - One of the leaders in Cloud,
with AWS suited for customers looking
Alibaba (The only international Cloud vendor to host their data
within UAE)
What workloads businesses can move on
Cloud
Office365/ Email on Cloud
Virtual Machines on Cloud
Contact Center on Cloud
Storage on Cloud
Database on Cloud
Applications on Cloud
Website on Cloud
Mobile Apps on Cloud
Data Backup & Archiving on Cloud
Disaster Recovery on Cloud
Sharepoint on Cloud
CRM on Cloud
ERP on Cloud
Security as a Service on Cloud
IOT on Cloud
Cloud Security Solutions:
Data Encryption :
Endpoint Encryption
Data in Motion Encryption
Data at Rest Encryption
Email Encryption/Secure Email Gateways
Application Encryption
Database Encryption
File Encryption
Virtual Machine Encryption
Customer Managed Key Encryption
What we do : Solutions:
Email Security
Data Loss Prevention
Archiving & Backup
Sandbox
Threat Intelligence
Email Encryption
Anti Malware
Anti Spam
SIEM
Event Management
Log Management
Cloud Based Firewalls
Secure Web Gateway
User Authentication –Multi Factor Authentication
Identity & Access
Key Management Solutions
We Specialized in ERP
MS Dynamics AX MS Dynamics GP MS Dynamics NAV MS Dynamics CRM MS Dynamics RMS MS SharePoint Mobile Apps Microsoft Azure Microsoft Cloud SAP Oracle
ERP Implementation
Human Resource & Middle East Payroll
• Dynamic HR Forms (leave request, review request, salary certificate request, etc...)
• HR information (news, leave balance, appointment, etc...)
• Statistic and Performance Reports• Multi-Entities Management
Helpdesk Application
• Issues / Requests Log• Escalation Process• Monitoring and Controlling Tools• Performance Reports
Simplified Project Management
• Project Task Management• Resources Management• Budget and Actual Cost
Monitoring and Control• Contracts and third party
management
School Management Solution
• Courses Management• Employee Training History• Individual Skills Tracking
Readymade Templates
Business Analysis, Requirements Analysis, Functional Specifications and Technical Specifications – full life cycle. Proven methodology to help identify cost centers and aptness for outsourcing
Rational Use cases and tracking for end to end traceability offunctionalities processes & gaps with impact analysis at enterpriselevel
The development team members of Dreams IT are exponents of JAVA, .NET, J2EE, Web Logic, ASP, JSP, Visual Basic and have knowledge in all aspects of JAVA development, including STRUTs Framework, Swing, JAVA Scripting, JSP, Server side JAVA and J2EE Bean Technology
Large team of analysts and developers with excellent domain and technical skills
In house Rapid Development Tools Clients include leading Government Organizations
Customize Your Software Development
Financial Management Supply Chain Management Procurement Project Accounting HR and Payroll Manufacturing Industry Solutions
Products:
Microsoft Dynamics GP – Great Plains Microsoft Dynamics NAV – Navision Microsoft Dynamics AX – Axapta Microsoft Dynamics CRM – MS CRM Microsoft Dynamics RMS – Retail Management System Mena HR/Mena Pay
Microsoft Dynamics
Enterprise Application supportServices
Production Support Production Support Application Support Desk Problem Resolution Backup Services Performance Tuning System Health Checks System Auditing Technical Resource services Enterprise project management
services
Smart Support
Thank You
ThinkSMART
Email : [email protected]
Sales Contact : +971528636501
Address :110 CBD Bank Building, Sheikh Zayed Road,
Nearby Gold & Diamond Park, Al Quoz 3,
Dubai -11562