thesis: knowledge management applied in a nonprofit organization
DESCRIPTION
This is a thesis presentation given at Stamford International University, Bangkok, Thailand on October2014.TRANSCRIPT
KNOWLEDGE MANAGEMENTAPPLIED IN A NONPROFIT ORGANIZATION
PRESENTED BY: MS JOAN HOPE ELGINCOLINSTAMFORD INTERNATIONAL UNIVERSITYOCTOBER 2014
WHAT IS KM?
Knowledge Management is a multidiscipline management focusing on managing the knowledge of an organization.
Managing the knowledge of an organization??????
Explicit knowledge
Tacit knowledge
head knowledge, know-what
experience knowledge, know-how
FUNDAMENTALS OF KM
Meet the KM champion
KM
brainstorming peer assist after action reviews story telling collaborative physical workspace knowledge cafe, community of practice
databases wikis blogs intranets social network services
KM
NON-IT METHODS IT METHODS
THE KM TOOLS
Locate: audit, mapping Acquire: audio, recording, video Refine: community of practices, assessment, experts Organize: content management, taxonomy Share: wikis, conferences Apply: decision making, help desks, workflow
KNOWLEDGE MANAGEMENT PROCESSES (RIBIERRE, 2008)
MY RESEARCH QUESTIONWhat are the cultural differences between older and
younger members in a non-profit organization, in relation to their knowledge values and approaches to knowledge
acquisition, sharing and use, and how are these accommodated in the organization?
VS
younger generation older generation
What are the differences between older and younger generation?
Are they complimentary or competitive?
How can KM help?
in simpler words…
THE WAVES OF DIFFERENT GENERATIONS
• the FIRST wave (1970’s & 80’s, 50 yrs old- above)
• the SECOND wave (1990’s, 40’s)
• the THIRD wave (2000’s, 30’s)
• the FOURTH wave (2010’s, 20’s)
OLD
YOUNG
MY CASE STUDY PROFILEOrganization: Translators Association of the Philippines (a nonprofit)Year founded: 1974 (from 15-75 current members)Core Mission: empowerment of the indigenous/minority people through
1. community development2. training3. ethnoarts4. literacy and5. scripture translation
a tribe from Ifugao
TAP’s target communities Philippine Population: almost 100,000Major languages: 8Minor languages: around150
40% of the population are indigenous people groups.
MY MAJOR FINDINGS• knowledge sharing mechanisms (formal and informal)
• knowledge sharing motivation
• knowledge sharing barriers
• different perception about knowledge values between older and younger members
• the role of personal initiative and leadership in knowledge management
• the importance of empowering people
• best practices in creating a healthy knowledge sharing culture
4 FACTORS CONTRIBUTING TO GENERATIONAL GAP
• Technological Advancement
• Change of Organizational Strategy
• Change of Trend in Collaboration
• Different Knowledge Values
just one of my major findings
TECHNOLOGICAL ADVANCEMENT
from 25 years to 10 years of project completion
CHANGE OF ORGANIZATIONAL STRATEGY
-from lone rangers to becoming project managers
and trainers
OLD STRATEGY
NEW STRATEGY
CHANGE OF TREND IN COLLABORATION-they collaborated in many different ways with their partner
organizations
KNOWLEDGE CAPTUREone of the processes in Knowledge Management
Why capture knowledge? -to share, develop, use, store
Questions to consider when capturing knowledge1. What is the primary purpose ?2. What kind of knowledge?3. What is the best way to capture?4. How to utilize the knowledge that you capture?5. How to properly store it?
HOW DO I APPLY KM?As a starter :
You can be a Knowledge Champion
“Catch the idea and share it.”
THANKS!contact me: [email protected] website: www.joanhope.com