There Is Such a Thing as a and There Is to Prove it Helsinki, Friday 13 September 2013 Christiaan W. Lustig, senior consultant and strategist at Sabel Online mention me on Twitter: @ChristiaanWLstg Photo by Acid Pix http://www.flickr.com/photos/acidpix/5721934108/

There is no mobile web. Stephen Hay Photo by Indigo Skies Photography http://www.flickr.com/photos/indigoskies/6523275513/

Photo by Rob Spots http://www.flickr.com/photos/93388157@N07/9000563446/

Photo by UWW ResNET http://www.flickr.com/photos/uwwresnet/6280880034/ Site stats are corrupted by how easy or how hard! it is to find your content. @ChristiaanWLstg ;-)

Photo by Colin the Scott http://www.flickr.com/photos/colinthescot/9480224893/ - top tasks % of votes 40-60 bottom tasks = 20% of votes

Top task research for one of the 4 major University Medical Centres in the Netherlands Photo by Yvo Pluymakers http://www.flickr.com/photos/yvo-pluymakers/3743991184/

In which situation do you most often visit the UMC website? a. From home b. From my office or practice, or from my work place in the hospital c. On my way to the hospital d. In the hospital for an appointment, visit or admission Photo by Andrea Wren http://www.flickr.com/photos/missus_mop/242292562/

208 7 615 1875 0 500 1000 1500 2000 In the hospital for an appointment, visit or admission On my way to the hospital From my office or practice, or from my work place in the hospital From home

What does this mean? Photo by Luke Redmond http://www.flickr.com/photos/lukeredmond/2730035283/

Static context # task c. % c. tasks 1 Treatment (how specific illnesses and conditions are treated) 4.6% 1.2% 2 Disease/condition (what does an illness involve) 8.9% 2.3% 3 Contact details (address, e-mail, site phone numbers, departments, specialist fields) 13.2% 3.5% 4 Viewing and updating my records (via the patient portal: personal details, treatment plans, results; notes, questionnaires) 16.7% 4.7% 5 Making, viewing, changing and cancelling appointments 19.9% 5.8% 6 Scientific research at UMC Utrecht (results, publications, facts and figures, etc.) 22.9% 7.0% 7 Referrals procedure (regular, urgent) 25.9% 8.1%

Mobile context # task c. % c. tasks 1 Making, viewing, changing and cancelling appointments 4.1% 1.2% 2 Admission (what can I expect before, during and after admission?) 8.3% 2.3% 3 Disease/condition (what does an illness involve) 12.2% 3.5% 4 Waiting times (appointment, examination, treatment) 16.2% 4.7% 5 Treatment (how specific illnesses and conditions are treated) 19.7% 5.8% 6 Examination and diagnosis (how is a diagnosis made, what does an examination involve, when do I get the result) 23.0% 7.0% 7 Treatment teams (the people who are involved in a treatment) 25.9% 8.1%

# static mobile diff. 1 Treatment (how specific illnesses and conditions are treated) Making, viewing, changing and cancelling appointments +4 2 Disease/condition (what does an illness involve) Admission (what can I expect before, during and after admission?) +28 3 Contact details (address, e-mail, site phone numbers, departments, specialist fields) Disease/condition (what does an illness involve) -1 4 Viewing and updating my records (via the patient portal: personal details, treatment plans, results; notes, questionnaires) Waiting times (appointment, examination, treatment) +15 5 Making, viewing, changing and cancelling appointments Treatment (how specific illnesses and conditions are treated) -4 6 Scientific research at UMC Utrecht (results, publications, facts and figures, etc.) Examination and diagnosis (how is a diagnosis made, what does an examination involve, when do I get the result) +4 7 Referrals procedure (regular, urgent) Treatment teams (the people who are involved in a treatment) +15

Photo by Jack Amick http://www.flickr.com/photos/spyker3292/6345953361/ 1. What does my condition involve? 2. Which treatment is usually prescribed? 3. How do I find a specialist doctor?

Photo by Jrg Stuker http://www.flickr.com/photos/jstuker/9234603508/ 1. Where do I need to report? 2. What might I expect during admission? 3. Are there any delays with my appointment?

Photo by Nathan Meijer http://www.flickr.com/photos/npmeijer/8272087462/ How do you know a users actual context?

Photo by Chris http://www.flickr.com/photos/chrisinplymouth/7278110908/ Context device

Task + location + network + device context Photo by Haags Uitburo http://www.flickr.com/photos/haagsuitburo/7526290286/ @ChristiaanWLstg

Location

Network Photo by Phil Dean http://www.flickr.com/photos/phild41/6304672549/

How to adapt your content strategy? Photo by Reuben Stanton http://www.flickr.com/photos/absent/2157057475/

Content choreography Photo by Mr T. in DC http://www.flickr.com/photos/mr_t_in_dc/4541694713/

One well-structured flexible reusable set of content that can be published to many places. Karen McGrane Photo by Webdagene http://www.flickr.com/photos/webdagene/6149952576/

You need human judgment to decide what actually matters. Photo by sasa.mutic http://www.flickr.com/photos/sas5/5418886939/

Monitor, optimise, test, repeat Photo by International Campaign to Abolish Nuclear Weapons http://www.flickr.com/photos/30835738@N03/7936242930/

Photo by Marco Bellucci http://www.flickr.com/photos/marcobellucci/3534516458/

Kiitoksia paljon! @ChristiaanWLstg ChristiaanLustig.nl