the upgrade toolkit
TRANSCRIPT
The Upgrade Toolkit: Strategies to Help Make Your LE Upgrade a Success
Aisha Jackson & Viktoriya Oliynyk University of Colorado Boulder
h;p://bitly.com/upgradetoolkit
Office of InformaEon Technology
Academic Technology ConsulEng
CommunicaEons IT Service Center
Teaching & Learning
ApplicaEons Program
Escalated Support Project Manager Business Analyst
Supporting Desire2Learn
D2L Pilot Spring 2011
D2L Opt-‐In Fall 2011
D2L Default Spring 2012
D2L All-‐In Fall 2012
Our Transition to Desire2Learn 9.4.1
Upgrade Schedule
LE 10.1 LE 10.2
Produc6on Instance January 2-‐3, 2013 August 14, 2013
Test Instance December 11, 2012 July 25, 2013
Development Instance November 22, 2012 July 22, 2013
Typically, what are your upgrade related concerns?
Our Concerns
• Timeline • New interface • The unknown • Negative feelings about D2L • Managing expectations • Change
Preparing for the Upgrade
• Reviewed Support Request Data • Reviewed Documentation Usage Statistics • Made sense of the changes and decided
what to do about them
Number of D2L Support Requests for Academic Technology Consulting Group Spring 2011 – Spring 2013
Num
ber o
f Con
tacts
Months
0
50
100
150
200
250
300
350
400
450
1 2 3 4 5
Fall 2011
Spring 2012 Fall 2012
Srping 2013 Spring 2011
Spring 2013 Spring 2012 – Fall 2012
Number of “Instructors Roles” in D2L and Those Who Contacted ATCs Spring 2012 and Fall 2012
3097
3882
274 308
Spring 2012 Fall 2012
Instructors in D2L
Instructors that contacted ATCs
Number of D2L Workshops Attendees by Semester 159
51
11 7
92
40
16 12 18 6 0 5 11
GeKng to Know D2L (overview)
GeKng to Work with D2L (hands-‐
on)
D2L Grades D2L Quizzes GeKng up to Speed with 10.1
Spring 2012 Fall 2012
Page Views of D2L Documentation on OIT Website Spring 2012 and Fall 2012
183
414
714
788
962
1247
1376
1401
1787
1826
2531
2608
4658
Nav Bar
Discussions
SecEons
IntroducEon to the D2L Pla\orm*
Copy Content Between Courses*
Clickers IntegraEon*
Using Media
Dropbox
Homepages and Widgets
Quizzes
Classlist
Content
Grades
Understand the Changes
Feature Tracking Document
Upgrade Guide
Features Guide
The Communication & Documentation Buckets • Discussions Tool Improvements
– When creating and editing discussion topics, users can now select an option that requires students to post a message to the topic before being allowed to read and reply to other messages in the topic.
The Design Bucket
• Interface changes – The navigation bar has been redesigned. A
new navigation mini-bar has been added. Custom link groups can be created on a navigation bar at both the site and course level.
The Do Nothing Bucket
• Content Tool Improvements – The panel also supports swipe gestures on
tablets so you can swipe left to expand and right to collapse the panel on your iPad or Android device.
The Question Bucket
• Dropbox Tool Improvement – Description – Downloaded Dropbox
submissions are assigned a unique identifier, enabling the system to recognize the files upon upload.
– Question – Can instructors change anything in the file name?
The Notify Bucket
• Accessibility Improvements – Discussions Tool – In grid view, unread posts are called out with a
bold subject line. In the new reading view, the subject line is still bold. In addition, there is an easy-to-scan left border. Unread posts are also marked up in a manner that is fully accessible to assistive technologies.
The Verify Bucket
• Grade Tool Improvements – D2L has introduced a new calculation method,
Milestone Grade Calculation, which ensures that the total score is the sum of the denominators of the chosen grade items, rather than scaling the excluded items to total 100%.
• Verify bucket items became part of Upgrade Task list
Understand the Changes
• Interviews with other Universities • D2L Led Training
Key Take Aways…
1. Prioritize and update your documentation based on data
2. Communicate about the change and the improvements via most visited /used resources
3. Study the changes and decide how you’re going to handle them
4. Prepare for the unexpected
D2L System Outage January 31 – February 2
The Upgrade Toolkit http://bitly.com/upgradetoolkit • Formula for Analyzing Support Requests -
Template and Example • Feature Tracking Template and Example • Communication Schedule • General Upgrade Communication • LE 10.2 Questions and Answers • Upgrade Task Lists • Desire2Learn Workarounds
Discussion and Questions…
Contact Us
• Aisha Jackson – Program Manager – Teaching and Learning
Applications – [email protected]
• Viktoriya Oliynyk – Academic Technology Consultant – [email protected]