the tcs report (autosaved) (3)

8/18/2019 The Tcs Report (Autosaved) (3)

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MITCOE-CMSR

REPORT ON

“TATA CONSULTANCY SERVICE ”

BY

GROUP ONE

Under the guidance of

Asst. Prof. Ms.VIJAYASHRI GURME

In the fulfillment of

ENTERPRISE ANALYSIS-ES! RESEAR"H SU#JE"T

UNIVERSITY $% PUNE

YEAR &'()-&'(*

EPARTMENT $% M#A

MIT "$LLEGE $% ENGINEERING

PUNE + ,(('

1


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MITCOE-CMSR

MAEER’S

MIT COEGE O! ENGINEEERING’"

Centre for Manage#ent Studie" and Re"earch

"ertifi/0te

This is to /ertif1 th0t the 2or3 entitle4 0 5ro6e/t re5ort on 0n Enter5rise7T"S8h0s 9een

su//essfull1 /om5lete4 91 the Grou5 Mem9ers of Grou5 T2o of M#A I Shift & of MIT"$E

"MSR 4urin: the 1e0r &'()-(*.This re5ort h0s thus 9een 055ro;e4 0s it s0tisfies the 0/04emi/

re

MIT"$E "MSR

2


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MITCOE-CMSR

AC(NO)E*GEMENT

+Acco#,-i"h#ent of an' ta". nece""ari-' de,end" u,on the /i--ingne"" and enthu"ia"tic

contri0ution of ti#e and energ' of #an' ,eo,-e$+

?ith immense 5le0sure@ I 2oul4 li3e to 5resent this 5ro6e/t re5ort for8 Enter5rise

An0l1sis-es3 Rese0r/h8

As 0 stu4ent of 7MIT"$E "MSR8@Pune@@I 2oul4 li3e to e5ress m1 :r0titu4e to 0ll those

2ho :0;e me the en/our0:ement to /om5lete this 5ro6e/t re5ort.

I 0lso th0n3 Ms .Vi6010shri Gurme M040m for her :ui40n/e.

our /l0ssm0tes 0n4 te0m mem9ers itself@ h0;e m04e ;0lu09le /omment su::estions on

this 5ro5os0l 2hi/h :0;e us 0n ins5ir0tion to im5ro;e our 0ssi:nment. ?e th0n3 0ll the 5eo5le

for their hel5 4ire/tl1 0n4 in4ire/tl1 to /om5lete our 0ssi:nment

Ho2e;er@ I 0//e5t the sole res5onsi9ilit1 for 0n1 5ossi9le error of omission 0n4 2oul4 9e

etremel1 :r0teful to the re04ers of this 5ro6e/t re5ort if the1 9rin: su/h mist03es to m1 noti/e.

3


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MITCOE-CMSR

ABSTRACT

Est09lishe4 in (B*@ T0t0 "onsult0n/1 Ser;i/es 0 mem9er of the T0t0 Grou5 h0s :ro2n to its

/urrent 5osition 0s the l0r:est IT ser;i/es firm in Asi0 90se4 on its re/or4 of outst0n4in: ser;i/e@

/oll09or0ti;e 50rtnershi5s@ inno;0tion@ 0n4 /or5or0te res5onsi9ilit1.

. Their mission refle/ts the T0t0 Grou5Cs lon:st0n4in: /ommitment to 5ro;i4in: e/ellen/e. To

hel5 /ustomers 0/hie;e their 9usiness o96e/ti;es 91 5ro;i4in: inno;0ti;e@ 9est+in+/l0ss

/onsultin:@ IT solutions 0n4 ser;i/es@ 0n4 to 0/ti;el1 en:0:e 0ll st03ehol4ers in 0 5ro4u/ti;e@

/oll09or0ti;e@ 0n4 mutu0ll1 9enefi/i0l rel0tionshi5.is l0r:est IT em5lo1er in In4i0.

It 5ro;i4es ser;i/es to 2i4e r0n:e of se:ment li3e 90n3in: D fin0n/i0l ser;i/es@ ener:1@

resour/es D utilities@ :o;ernment@ tele/om@ me4i0 D inform0tion ser;i/es@ et/. T"S offers 0

/onsultin:+le4@ inte:r0te4 5ortfolio of IT 0n4 IT+en09le4 ser;i/es 4eli;ere4 throu:h its uni


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MITCOE-CMSR

I. TABE O! CONTENTS

Sr$No Su0&ect Page

No$

( Intro4u/tion *

Enter5rise Histor1 D #0/3:roun4 F-(

(.(#o0r4 of 4ire/tors(.&Herit0:e 0n4 ;0lue

(.#usiness :rou5 0n4 f0mil1(.,"SR initi0ti;es(.)En;ironment

& $r:0ni0tion (,-&'

&.($r:0ni0tion Stru/ture&.&Geo:r05hi/0l 9oun40ries&. "ertifi/0tions&.,Pro4u/t lines 0n4 ser;i/es

M0r3ets &(-&,

.( M06or /ustomers.& "ustomers se:ment

. A4;ertisin: 0n4 0:en/1., slo:0ns.) m0r3et sh0re

, %in0n/i0ls &)-&B

,.(#0l0n/e Sheet,.& Re;enue 4istri9ution,. Sh0re hol4in:,., M0r3et /05it0li0tion

) Go;ern0n/e '-

).(Philoso5h1

).& A20r4s ?on). S/0ms)., "RISIL R0tin:

* "on/lusion ,

F #i9lio:r05h1 )

5


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MITCOE-CMSR

C1APTER 2

Introduction

Ra,id g-o0a-i3ation4 di5er"ification4 and inten"e co#,etition ha5e re"u-ted in #ored'na#ic

and co#,-e6 /or-d$ Cor,oration" ha5e to increa"e agi-it' in a /a' in /hich their0u"ine"" unit"

acro"" geogra,hie" o,erate and co--a0orate "ea#-e""-' acro"" ,eo,-e4,roce""e" and techno-og'$

T0t0 "onsult0n/1 Ser;i/es Limite4 =T"S> is 0 le04in: 0n4 In4i0s l0r:est 5ro;i4er of IT

Ser;i/es@#usiness Solutions 0n4 $utsour/in: 2ith re;enues of US *# 4urin: %Y'-'B. T"S

en;isione4 0n45ioneere4 the 04o5tion of the flei9le :lo90l 9usiness 5r0/ti/es th0t to401 en09le

/om50nies too5er0te more effi/ientl1 0n4 5ro4u/e more ;0lue. More th0n B) 5er/ent of T"S

/ustomers re20r4the /om50n1s reli09ilit1@ 50ssion@ /re0ti;it1@ 0n4 uni


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MITCOE-CMSR

Enter,ri"e 1i"tor' and 0ac.ground

T0t0 "onsult0n/1 Ser;i/es 20s est09lishe4 in the 1e0r (B*. T"S is /onsi4ere4 0 5ioneer

in the In4i0n IT in4ustr1. es5ite unf0;or09le :o;ernment re:ul0tions@ li3e the Li/ense R06@ the

/om50n1 su//ee4e4 in est09lishin: the In4i0n IT In4ustr1.It 9e:0n 0s the T0t0 "om5uter

"entre@ 0 4i;ision of the T0t0 Grou5@2hose m0in 9usiness 20s to 5ro;i4e /om5uter ser;i/es to

other :rou5 /om50nies. % " !ohli 20s its first Gener0l M0n0:er. The le:en40r1 JR T0t0 20s its

first "h0irm0n 0n4 20s follo2e4 91 lumin0ries su/h 0sN0niP0l3hi;0l0.

$ne of T"SC first 0ssi:nments 20s to 5ro;i4e 5un/h /0r4 ser;i/es to 0 sister /on/ern@ T0t0

Steel =thenTIS"$>. It l0ter 90::e4 the /ountr1Cs first soft20re 5ro6e/t@ the Inter-#r0n/h

Re/on/ili0tion S1stem =I#RS> for the "entr0l #0n3 of In4i0. It 0lso 5ro;i4e4 9ure0u ser;i/es to

Unit Trust of In4i0@ thus 9e/omin: one of the first /om50nies to offer #P$ ser;i/es.

In the e0rl1 (BF's@ T0t0 "onsult0n/1 Ser;i/es st0rte4 e5ortin: its ser;i/es. T"SCs first

intern0tion0l or4er/0me from #urrou:hs@ one of the first 9usiness /om5uter m0nuf0/turers. T"S

20s 0ssi:ne4 to 2rite /o4e for the #urrou:hs m0/hines for se;er0l US-90se4 /lients . This

e5erien/e 0lso hel5e4 T"S 90: its first onsite 5ro6e/t - the Institution0l Grou5 D Inform0tion

"om50n1 =IGI">@ 0 40t0 /entre for ten 90n3s@ 2hi/h /0tere4 to t2o million /ustomers in the US@

0ssi:ne4 T"S the t0s3 of m0int0inin: 0n4 u5:r04in: its /om5uter s1stems.

In (B(@ T"S set u5 In4i0Cs first soft20re rese0r/h 0n4 4e;elo5ment /enter@ the T0t0

Rese0r/he;elo5ment 0n4 esi:n "enter =TR">. The first /lient-4e4i/0te4 offshore4e;elo5ment /enter 20s set u5 for "om50< =then T0n4em> in (B).

In (BB@ T"S 4eli;ere4 0n ele/troni/ 4e5ositor1 0n4 tr04in: s1stem /0lle4 SE"$M for

SIS Se:0InterSettle@ S2iterl0n4. It 20s 91 f0r the most /om5le 5ro6e/t un4ert03en 91 0n In4i0n

IT /om50n1. T"S follo2e4 this u5 2ith S1stem for the "0n04i0n e5ositor1 S1stem 0n4 0lso

0utom0te4 the Joh0nnes9ur: Sto/3 E/h0n:e =JSE>. T"S 0sso/i0te4 2ith 0 S2iss 50rtner@ T!S

Te3nosoft@ 2hi/h it l0ter 0/


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MITCOE-CMSR

4oll0rs =US> to T"S. $n Bth Au:ust &'',@ T"S 9e/0me 0 5u9li/l1 liste4 /om50n1@ mu/h l0ter

th0n its ri;0ls@ Infos1s@ ?i5ro 0n4 S0t10m.urin: &'',@ T"S ;enture4 into 0 ne2 0re0 for 0n

In4i0n IT ser;i/es /om50n1 - #ioinform0ti/s.

urin: the re/ent /ou5le of 1e0rs .T"S h0s 9een on the :ro2th of 5ro:ress. #oth n0tion0ll1 0n4

intern0tion0ll1 T"S is re/o:nise4 0s the hi:l1 res5e/te4 IT /om50n1 0n4 h0s surel1 5ut In4i0 on

the 2orl4s IT m05 l0r:e 0n4 /le0r.

2$2 BOAR* O! *IRECTOR

• Emeritus of T"S-R0t0n T0t0

• "h0irm0n-"1rus Mistr1.

• "hief Ee/uti;e $ffi/er -N0t0r060n"h0n4r0se30r0n

• Glo90l He04m0n of eli;er1 E/ellen/e Grou5-A0rthi Su9r0m0ni0n

2$2$7 Other 0oard of director"

• Am0n Meht0@ In4e5en4ent@ Non-Ee/uti;e

• Ven30tr0m0nTh10:0r060n@ In4e5en4ent@ Non-Ee/uti;e

• Prof. "l01ton M "hristensen@ In4e5en4ent@ Non-Ee/uti;e

• r. Ron Sommer@ In4e5en4ent@ Non-Ee/uti;e

• r. Vi601 !el30r@ In4e5en4ent@ Non-Ee/uti;e

• Ish00tHuss0in@ Non-In4e5en4ent@ Non-Ee/uti;e

• Phiro A V0n4re;0l0@ Non-In4e5en4ent@ Non-Ee/uti;e

• $.P.#h0tt@ In4e5en4ent@ Non-Ee/uti;e

2$7 1eritage and %a-ue"

8


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MITCOE-CMSR

• Est09lishe4 in (B*@ T0t0 "onsult0n/1 Ser;i/es h0s :ro2n to its /urrent 5osition 0s the

l0r:est IT ser;i/esfirm in Asi0 90se4 on its re/or4 of outst0n4in: ser;i/e@ /oll09or0ti;e

50rtnershi5s@ inno;0tion@ 0n4/or5or0te res5onsi9ilit1.

• T"S is 5rou4 of their herit0:e 0s 50rt of the T0t0 Grou5@ foun4e4 91 J0mset6i T0t0 in (*

0n4 one ofIn4i0s most res5e/te4 institutions to401. Their #i""ion refle/ts the T0t0

Grou5Cs lon:st0n4in:/ommitment to 5ro;i4in: e/ellen/eK

• To hel5 /ustomers 0/hie;e their 9usiness o96e/ti;es 91 5ro;i4in: inno;0ti;e@ 9est-in-

/l0ss /onsultin:@ ITsolutions 0n4 ser;i/es@ 0n4 to 0/ti;el1 en:0:e 0ll st03ehol4ers in 0

5ro4u/ti;e@ /oll09or0ti;e@ 0n4mutu0ll1 9enefi/i0l rel0tionshi5.

• Their 5a-ue" + inte:rit1@ le04in: /h0n:e@ e/ellen/e@ res5e/t for the in4i;i4u0l@ 0n4

fosterin: 0n

• en;ironment of le0rnin: 0n4 sh0rin:. T"SC 09ilit1 to 4eli;er hi:h-


10/35

MITCOE-CMSR

2$9 BUSINESS GROUP AN* !AMIY$

• T"S 50rt of TATA :rou5

• In 0ll *F su9si4i0ries 2orl4 2i4e

• Some est09lishe4 0n4 some 0/


11/35

MITCOE-CMSR

-Artifi/i0l intelli:en/e soft20re th0t /0n 0utom0ti/0ll1 /re0te /o4e from 0 sim5le

/om5uter l0n:u0:e 0n4 re2rite /o4e on 90se of user nee4s

2$9$< Co#,utationa- re"earch -a0oratorie"

• T15eK Pri;0te "om50n1.

• In4ustr1K Hi:h Perform0n/e "om5utin: =HP">.

• He04ui"ition of TCS

• Airline %in0n/i0l Su55ort Ser;i/es In4i0 =A%S> .

• A;i0tion Soft20re e;elo5ment "onsult0n/1 In4i0.

• Phoeni Glo90l Solutions.

• S2e4ish In4i0n IT Resour/e A #=SITAR>.

• Perl Grou5

• %in0n/i0l Net2or3 Ser;i/es =%NS>.

• "omi/rom.

• T0t0 InfoTe/h.

•

T"S M0n0:ement

2$< CSR INITIATI%ES

At T"S@ sust0in09ilit1 is seen 0s 0 st0te of 9ein: in 90l0n/e 9et2een "or5or0te E/onomi/

Res5onsi9ilit1 ="ER> 0n4 "or5or0te So/i0l Res5onsi9ilit1 ="SR>.

The :ui4in: 5rin/i5le of T"S "or5or0te So/i0l Res5onsi9ilit1 5ro:r0ms is 7Im50/t throu:h

Em5o2erment@8 2here em5o2erment is 0 5ro/ess of stren:thenin: the future to401@ so th0t ris3s 0re

minimie4@ ;0lue /re0te4 0n4 /ert0int1 is e5erien/e4. the1 stri;e to ensure th0t the /ommunities en:0:e4

throu:h our "SR initi0ti;es 0lso e5erien/e /ert0int1 in their li;es.

11


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MITCOE-CMSR

The /ore 0re0s for T"S "SR 5ro:r0ms 0re e4u/0tion@ he0lth 0n4 en;ironment. The /hoi/e of

e4u/0tion 0s 0 theme flo2s from T"S 9ein: in the 3no2le4:e 4om0in. Simil0rl1@ 0ttention to the

/0use of he0lth 0/3no2le4:es th0t he0lth is 0 ;it0l 5re/on4ition for 5romotin: so/i0l :oo4.

"on/ern for the en;ironment is in line 2ith their 9elief th0t this :lo90l /0use 4em0n4s our

0ttention to ensure 0 sust0in09le 0n4 5ro4u/ti;e 5l0net. These themes 0re est09lishe4 /entr0ll1 for

04o5tion or 0405t0tion 0/ross 0ll :eo:r05hies. T"SC A55ro0/h T"S h0s /hosen the follo2in:

/h0nnels to 4ri;e its "SR initi0ti;es8

• e;elo5in: inno;0ti;e solutions to 044ress l0r:e-s/0le so/iet0l 5ro9lems 91 utiliin: IT /ore

/om5eten/e. Volunteerin: for 5ro6e/ts th0t 044ress the felt nee4 of /ommunities in 2hi/h

T"S o5er0tes@ 2hile 0li:nin: 2ith the /ore themes of T"S "SR.

• P0rti/i50tin: in /ommunit1 4e;elo5ment 5ro:r0m /h0m5ione4 91 our /lients.

• P0rtnerin: 2ith sele/t non-:o;ernment 0n4 /i;il so/iet1 or:0ni0tions 0n4 other :o;ernment

9o4ies.

• Su55ortin: l0r:e-s/0le /0uses su/h 0s 4is0ster relief or 0n1 other /0use 0s 4etermine4 91 the

"or5or0te "SR "oun/il.

2$.

• Pro6e/t 7U400n8.

• M-!rishi.

•He0lth se/tor

• Inte:r0te4 Hos5it0l M0n0:ement S1stem 0lon: 2ith IT infr0stru/ture free of /ost to the

"0n/er Institute 0t "henn0i.

• Retin0 In4i0 %oun40tion

• $5er0tion Smile is 0n intern0tion0l NG$

12


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MITCOE-CMSR

2$=EN%IRONMENT$

It h0s se;er0l roles to 5l01 in re4u/in: /onsum5tion of fuel 0n4 other r02 m0teri0ls@ 0n4

m03in: en:ineerin: 0n4 9usiness 5ro/esses e/o frien4l1. Tr0ns5ort0tion 0n4 %uel IT 0n4

tele/ommuni/0tions h0;e st0rte4 5l01in: 0 /riti/0l role in re4u/in: tr0;el 0/ross 4ifferent units of

0n enter5rise. At T"S@ 2e use tele/onferen/in: 0n4 ;i4eo /onferen/in: to re5l0/e f0/e-to-f0/emeetin:s. In 044ition to s0;in: /osts 0n4 /ontri9utin: to e/o-frien4liness@ these o5tions 0llo2

:re0ter flei9ilit1 for the 0tten4ees@ en09lin: meetin:s th0t 2oul4 h0;e other2ise 9een 4iffi/ult

to s/he4ule. ?e h0;e 0lso 04o5te4 2e9in0rs for 5resent0tions@ en09lin: 0 l0r:er 0u4ien/e s5re04

0/ross :eo:r05hi/0l sites to 50rti/i50te@ 0s 2ell 0s online meetin: 0n4 /oll09or0tion tools to

f0/ilit0te te0m2or3 2ithout m0n40tin: 5h1si/0l 5roimit1. ?ith m0n1 of these me0sures 9ein:

m0n40te4 0s 0 /or5or0te 5oli/1@ 2e h0;e o9ser;e4 su9st0nti0l re4u/tion in tr0;el /osts 1e0r-o;er-

1e0r 4es5ite 0 r05i4 rise in the fuel /osts o;er the s0me 5erio4. The 04;ent of l05to5s@ mo9ile

5hones 0n4 hi:h-en4 mo9ile 4e;i/es su/h 0s 9l0/39erries h0s@ for the most 50rt@ 5l01e4 0 5ositi;e

role in re4u/in: tr0;el-in4u/e4 /0r9on foot5rints. $n the 4o2nsi4e@ the multitu4e of these

4e;i/es@ /om50re4 to their 4es3to5 or 40t0 /entre /ounter50rts m0n40tes their en;ironment-

frien4l1 4is5os0l 0n4Oor reuse 0fter their life/1/le@ in/lu4in: 90tteries th0t /ont0in toi/

/hemi/0ls. In 044ition to tr0;el re4u/tion@ IT is 0lso 2i4el1 use4 for route 5l0nnin: 0n4 re4u/in:

fuel us0:e in tr0ns5ort0tion ser;i/es =0irlines@ fleet /0rs>. Simul0tion soft20re /0n 0lso 9e 0

tr0inin: 5l0tform for fuel-effi/ient 4ri;in:. Goin: P05erless $nline forms@ 9usiness 5ro/esses

0n4 2or3flo2s h0;e 1iel4e4 0 si:nifi/0nt re4u/tion in 505er /onsum5tion for 0ll our o5er0tions.

Me0sures to enfor/e 4ou9le-si4e4 5rintin:@ sh0re4 5rintin: ser;i/es 0n4 re/1/lin: 5rinter

/0rtri4:es h0;e le4 to 0 & re4u/tion in 505er /onsum5tion 0n4 0 * re4u/tion in 5rinter

/0rtri4:es in &''F /om50re4 to the 5rior 1e0r. Enh0n/in: the En;ironment 2ith IT M03e IT

Green- The T"S ?01 En:ineerin: 0n4 In4ustri0l Ser;i/es Soft20re is 0lre041 5l01in: 0 ;it0lrole in the 4esi:n 0n4 m0nuf0/ture of numerous in4ustri0l 5ro4u/ts 0n4 is instrument0l in

ren4erin: these 5ro4u/ts 0n4 5ro/esses en;ironment frien4l1. "om5uter-0i4e4 4esi:n ="A> 0n4

other simul0tion tools /0n 9e use4 for 4esi:nin: ener:1 effi/ient 5ro4u/ts =0s in %i:.>@ re4u/in:

20ste 0n4 enh0n/in: the effi/ien/1 of the m0nuf0/turin: 5ro/ess. In m0n1 /0ses@ these

simul0tion tools /0n hel5 0;oi4 the 5h1si/0l 5ro/ess of 5rotot15e :ener0tion 0n4 e;0lu0tion@

2hi/h h0s hi:h /osts@ ener:1 re


14/35

MITCOE-CMSR

Cha,ter 7

Organi3ation$

7$2 *i5i"ion "tructure of TC

Tata Consultancy Ser!ces "!#!te$ !s an IT

an$ IT ena%le$ Ser!ces Outsourc!n& or&an!'at!on enco#(ass!n& IT )us!ness

Consult!n& an$ So*t+are ,((l!cat!on eelo(#ent an$ Ser!ces $el!ere$

+orl$+!$e t.rou&. !ts %enc.#ar/ lo%al et+or/ el!ery Mo$el M

t.at ensures a leel o* certa!nty to !ts cl!ent net+or/ It !s a (art o* In$!as

lar&est %us!ness a&&lo#erate t.e T,T, rou( an$ .as oer 25 la/.

e#(loyees an$ o(erat!ons s(rea$ across #ore t.an 40 countr!es aroun$ t.e

&lo%e

14


15/35

MITCOE-CMSR

T.e or&an!'at!onal #o$el o* TCS !s a .y%r!$ %et+een lo%al ro$uct

Structure an$ t.e Matr! Structure O(erat!onally !t !s (re$o#!nantly a

ro$uct r!en Mo$el $!!$e$ !nto In$ustry Solut!ons n!ts +.!c. also .as

re(ort!n& structure %ase$ u(on eo&ra(.!es T.e $es!&n !s #o$ular to

en.ance cl!ent e(er!ence T.e structure !s !llustrate$ !n t.e $!a&ra# The IT

firm t2e03e4 its m0n0:ement stru/ture to 9rin: in :re0ter ;erti/0l fo/us 2ithin the firm. The

/om50n1 h0s 0 ;erti/0l stru/ture un4er 2hi/h the /om50n1 h0s & se50r0te 9usiness units@ 0n4

e0/h units he04 re5orts 4ire/tl1 to the "E$ .The he04s 2ill o2n the 5rofit 0n4 loss 0::re:0te4

from those of the in4i;i4u0l ISUs 2ithin their st0/3 /ountr1 he04s 4onCt o2n PDLs. It is not 0

m06or /h0n:e@ simil0r to Infos1s ee/uti;e /oun/il mo4el fo/usin: more on ;erti/0l

stru/ture.T"S h0s trie4 to fin4 the mi44le :roun4 9et2een the CVerti/0l ;s. Horiont0lC stru/ture@

2ith /lients /lustere4 ;erti/0ll1 2ithin the 9usiness so th0t the1 /0n 9enefit from sh0re4 e5ertise

in e0/h ISU@ su55orte4 91 horiont0l :rou5s fo/usin: on str0te:i/ 0n4 t0/ti/0l /om50n1-2i4e

initi0ti;es

It m03es the /om50n1 Csto;e-5i5e4C@ resultin: in re4u/e4 e/onomies of s/0le@ flei9ilit1 0n4

0:ilit1 9ut its 5ro/essOte/hnolo:1 e/ellen/e@ resour/e m0n0:ement@ 0n4 str0te:i/ initi0ti;es 0s

horiont0l units is /le0rl1 tr1in: to /ounter this ris3 .M06or ;erti/0ls h0;e their o2n ISUs 9ut

/lients /oul4 6ust 0s 2ell 9e /lustere4@ not 91 in4ustr1 ;erti/0l@ 9ut 91 the 5ro9lem the1 0re tr1in:

to sol;e@ or the te/hnolo:1 utilie4@ or :eo:r05hi/ re:ion.

15


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MITCOE-CMSR

T"S IVISI$NAL STRU"TURE"E$ N."h0n4r0se30r0n ="hief Ee/uti;e $ffi/er 0n4 M0n0:in: ire/tor>"%$- S. m0h0lin:0m ="hief %in0n/i0l $ffi/er 0n4 Vi/e Presi4ent>"T$- ! An0nth !rishn0n ="hief Te/hnolo:1 $ffi/er>Glo90l "or5or0te Aff0irs Pr04i5t0 #0:/hi =Vi/e Presi4ent D He04@ Glo90l

"ommuni/0tionsGlo90l HR- A6o1en4r0 Mu3her6ee =EVP 0n4 He04@ Glo90l Hum0n Resour/es>M0r3etin: - JAPAN -AS L03shmin0r010n0n

7$7 Geogra,hica- Boundarie"

• T"S is 0n In4i0n MN" soft20re @/onsultin: 0n4 9usiness solution /om50n1

16


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MITCOE-CMSR

• He04


18/35

MITCOE-CMSR

eeme4 7"0rrier-"l0ss8 sin/e $/to9er &''@ T"S is IS$ B''(K&''@ IS$ &F''(K&'')

0n4 TL B'''-/ertifie4.

Res5e/te4 in /ountries 2orl42i4e@ the Intern0tion0l $r:0ni0tion for St0n40r4i0tion

=IS$> B''(K &'' 5ro;i4es the l0test re for 2ireless 0n4 VoIP EB-(-( ser;i/es in the Unite4 St0tes.

uEST %orum-055ro;e4 0u4itors /on4u/t 0nnu0l sur;eill0n/e 0u4its 0t 0ll m06or T"S

sites@ re;ie2in: elements of IS$ B''( 0n4 TL B'''@ 0s 055ro5ri0te.

• ISO @2

• ISO 2


19/35

MITCOE-CMSR

• "ontrollin: 0n4 4e/re0sin: of 5ollution st0rtin: from resour/es.

7$9$7ISO @28 7 Dua-it' Manage#ent S'"te#

IS$ B''(K&'' is the intern0tion0ll1 re/o:nise4 st0n40r4 for u0lit1 M0n0:ement

S1stems =MS>. It 5ro;i4es 1our /om50n1 2ith 0 fr0me2or3 0n4 set of 5rin/i5les th0t ensure 0/ommon sense 055ro0/h to the m0n0:ement of 1our 9usiness 0/ti;ities to /onsistentl1 0/hie;e

/ustomer s0tisf0/tion.

7$9$7$2Benefit" of ISO @2

• "re0te 0 more effi/ient@ effe/ti;e o5er0tion

• In/re0se /ustomer s0tisf0/tion 0n4 retention

• Re4u/e 0u4its

• Enh0n/e m0r3etin:

7$9$9 ISO 72 Infor#ation Securit' Manage#ent S'"te#

IS$ &F''( form0ll1 s5e/ifies 0 m0n0:ement s1stem th0t is inten4e4 to 9rin: inform0tion

se/urit1 un4er e5li/it m0n0:ement /ontrol.

7$9$9$2 Benefit" of ISO 72

• A ;0lu09le fr0me2or3 for resol;in: se/urit1 issues

• Enh0n/ement of /lient /onfi4en/e D 5er/e5tion of 1our or:0nis0tion

• Enh0n/ement of 9usiness 50rtners /onfi4en/e D 5er/e5tion of 1our or:0nis0tion

• Pro;i4es /onfi4en/e th0t 1ou h0;e m0n0:e4 ris3 in 1our o2n se/urit1 im5lement0tion• Enh0n/ement of se/urit1 020reness 2ithin 0n or:0nis0tion

• Assists in the 4e;elo5ment of 9est 5r0/ti/e

7$< Product" and Ser5ice"

T"S 0n4 its *F su9si4i0ries 5ro;i4e 0 2i4e r0n:e of inform0tion te/hnolo:1-rel0te4

5ro4u/ts 0n4 ser;i/es in/lu4in:

• 055li/0tion 4e;elo5ment

• 9usiness 5ro/ess outsour/in:

• /onsultin:

• enter5rise soft20re

• h0r420re siin:

• 501ment 5ro/essin:

• Soft20re m0n0:ement 0n4 te/hnolo:1 e4u/0tion ser;i/es.

19


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MITCOE-CMSR

• Its est09lishe4 soft20re 5ro4u/ts 0re T#0N"S 0n4 T"S M0ster"r0ft.

7$

• Assur0n/e ser;i/es =F.F'>

• #usiness 5ro/ess outsour/in: =(&.)'>

• "onsultin: =&.''>

• En:ineerin: 0n4 In4ustri0l ser;i/es =,.*'>

• Enter5rise solutions =().&'>

• IT infr0stru/ture ser;i/es =((.)'>.

Cha,ter 9

MAR(ETS

9$2 Ma&or cu"to#er"

20

https://en.wikipedia.org/wiki/TCS_BaNCShttps://en.wikipedia.org/wiki/TCS_BaNCShttps://en.wikipedia.org/wiki/MasterCraft_(TCS_product)https://en.wikipedia.org/wiki/TCS_BaNCShttps://en.wikipedia.org/wiki/MasterCraft_(TCS_product)https://en.wikipedia.org/wiki/MasterCraft_(TCS_product)


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MITCOE-CMSR

Gener0l ele/tri/ is one of the l0r:est /lients of T"S. "is/o@ ;o405hone @#ritish tele/om@

S#I@ E5eri0n@ 6 5 Mor:0n @ H1un40i@ ?0lm0rt @90n3 of Ameri/0@ I"I"I 90n3 @Son1 5i/tures et/

9$7 CUSTOMER SEGMENTS

Card" - "urrent "h0llen:esK In/re0se4 0n4 0::ressi;e /om5etition@ se/urit1 thre0ts to sensiti;e

/ustomer 0n4 9usiness 40t0@ m0r:in 5ressures

?h0t T"S 5ro;i4esK A 9ro04 r0n:e of solutions th0t hel5 /0r4 issuers@ tr0ns0/tion 5ro/essin:

0:en/ies@ /re4it 9ure0us@ l0r:e mer/h0nts 0n4 501ment net2or3s im5lement str0te:ies 0n4

solutions th0t im5ro;e 5ro/ess effi/ien/ies@ sim5lif1 tr0ns0/tions@ s5ee4 u5 time-to-m0r3et for

5ro4u/ts 0n4 re4u/e ris3s.

Ban.ing techno-og' - "urrent "h0llen:esK e5lo1in: the ri:ht te/hnolo:1 0r/hite/ture@

055li/0tions 0n4 5oli/ies th0t 0llo2 90n3s to o5er0te 0s se0mlessl1 /onne/te4 0n4 inte:r0te4

enter5rises

?h0t T"S 5ro;i4esK "om5rehensi;e@ /ustom str0te:ies th0t 0li:n 0 90n3s 9usiness nee4s 0n4

result in in/re0se4 5ro4u/ti;it1@ re0l-time 5ro/essin: 0n4 s1n/hronie4 5ro/esses

*e,o"itor'regi"tr'- "urrent "h0llen:esK The hu:e rise in /ross-9or4er 0n4 online tr04in:@

su55ortin: 4i;erse 5ortfolio of instruments 0n4 5ro/essin: hu:e ;olumes ?h0t T"S 5ro;i4esK

om0in 3no2le4:e in the se/urities in4ustr1 0n4 ;0st IT e5ertise th0t hel5s /ustomers re4u/e

o5er0tion0l ris3@ enh0n/e effi/ien/ies 0n4 9uil4 re0l-time 4e5ositor1Ore:istr1 solutions to in/re0se

reli09ilit1 0n4 effi/ien/1 in multi-/urren/1@ /ross-9or4er o5er0tions

21


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MITCOE-CMSR

Cu"tod' Current Cha--enge"K In/re0se4 :lo90li0tion of 5ortfolios@ 4i;ersit1 in fin0n/i0l

instruments 0n4 :ro2th in offshore fun4 m0r3ets

?h0t T"S 5ro;i4esK Str0te:ies for :lo90l /usto4i0ns 0n4 /usto41 4e50rtments to su55ort

o5er0tions@ m0n0:e /om5le 5ro/essin: re


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MITCOE-CMSR

• T"S i:it0l "ertifi/0tion Ser;i/es

• T"S "ertifi/0te V0li40tion Ser;er

7; TCS Engineering Product"

• T"S ire/t Met0l e5osition "AM

• T"S St0n4 Alone Post Pro/essor

• T"S Sm0rt #o

• T"S Se;03

• T"S R05i4 Si:m0

9;TCS ife Science" F 1ea-thcare Product"

• Me4 m0ntr0

• T"S /lin-e&e

• T"S sili/one 0m9ul0tor1 e/: 4e;i/e solution

• T"S 9io-inform0ti/s solution


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MITCOE-CMSR

“ beyond the obvou!”“e"#eren$e $ertanty “

TCS MAR(ET S1ARE NATIONAY

20%

40%15%

25%

REGION WISE MARKET SHARE

1ORT:

SO9T:

E,ST

;EST

TCS MAR(ET S1ARE REGION )ISE

24


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MITCOE-CMSR

Cha,ter < !inance A//. e5re/i0tion *'B.F) )&B'.B& ,',.', (B.& &)B,.F)

Net B-oc. @@$7@ =@7@$2@ =2


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MITCOE-CMSR

Mis/. E5enses .'' .'' .'' .'' .''

TOTA ASSETS:AJBJCJ*JE;


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MITCOE-CMSR


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MITCOE-CMSR

28


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MITCOE-CMSR


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MITCOE-CMSR

Cha,ter =

Go5ernance

=$2 Phi-o"o,h'

#ein: 0 50rt of the (,,-1e0r ol4 T0t0 :rou5@ 2hi/h e5itomies sust0in09ilit1@ 2e@ 0t T"S@

h0;e inherite4 0 stron: le:0/1 of f0ir@ tr0ns50rent 0n4 ethi/0l :o;ern0n/e@ 0s em9o4ie4 in

the T0t0 "o4e of "on4u/t.This is 0li:ne4 2ith the ten 5rin/i5les 0rti/ul0te4 in the UN Glo90l

"om50/t to 2hi/h T"S is 0 si:n0tor1. The T0t0 :rou5Cs T0t0 #usiness E/ellen/e Mo4el =T#EM>

em9o4ies sust0in09ilit1 0s 0 3e1 0s5e/t for me0surin: 9usiness e/ellen/e for :rou5 /om50nies@

0n4 the results of this 0re hi:hli:hte4 0t the 9o0r4 le;el. T"S is on the Steerin: 0n4 ?or3in:"ommittees of the "lim0te "h0n:e Grou5 2ithin T0t0 u0lit1 M0n0:ement Ser;i/es =TMS>@

2hi/h 4ri;es sust0in09ilit1 :ui4elines for the :rou5.

The "E$ o;ersees the /om50n1s sust0in09ilit1 str0te:1 0n4 re5orts on the initi0ti;es 0n4

5ro:ress 0t the 9o0r4 meetin:s. A Sust0in09ilit1 "oun/il h0s 9een set u5 to o;ersee the

im5lement0tion of our sust0in09ilit1 str0te:1. The /oun/il is le4 91 the he04 of /or5or0te

sust0in09ilit1 0n4 re5orts to the "E$ D M 0n4 the #o0r4 of ire/tors.

=$7 A/ard" /on 0' TCS

• T/s 2ins :ol4@ sil;er 0n4 9rone Ste;ie 0t &'() Ameri/0n 9usiness 020r4s.

Ne/ Yor. KMu#0ai4 &u-' 2=4 72=8 T0t0 /onsult0n/1 ser;i/es =t/s>@ =9seK )&),'@ nseK

t/s> 0 le04in: :lo90l it ser;i/es@ /onsultin: 0n4 9usiness solutions or:0ni0tion @

0nnoun/e4 it 2on four Ste;ie 020r4s 0t the (th 0nnu0l 0meri/0n 9usiness 020r4s@ the

n0tions 5remier 9usiness 020r4s 5ro:r0m. T/s 20s re/o:nie4 2ith 0 :ol4 ste;ie for hr ee/uti;e of the 1e0r@ t2o sil;er ste;ie 020r4s for /sr 5ro:r0m 0n4 hr 4e50rtment of

the Ye0r@ 0n4 0 9rone ste;ie for hr te0m of the 1e0r.

• T"S re/ei;es &'() 64e420r4s 50rtner e/ellen/e 020r4

30

http://www.tcs.com/about/heritage_values/codes_conduct/Pages/default.aspxhttp://www.tcs.com/about/heritage_values/codes_conduct/Pages/default.aspx


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MITCOE-CMSR

Ne/ Yor. K Mu#0ai4 March 2@4 72=8 t0t0 /onsult0n/1 ser;i/es =t/s>@ =9seK )&),'@

nseK t/s>@ 0 le04in: :lo90l it ser;i/es@ /onsultin: 0n4 9usiness solutions or:0ni0tion@ 20s

re/o:nie4 0t the re/ent or0/le 64e420r4s summit in 4en;er@ /o 2ith the &'() 64e420r4s

50rtner e/ellen/e 020r4 for 9est su//ess stor1. The 020r4 refle/te4 t/s le04ershi5 0n4

/re0ti;e /ontri9utions in su//essfull1 sol;in: re0l-2orl4 /ustomer /h0llen:es@ 0n4 its

4ee5 le;el of /oll09or0tion in 4e;elo5in: 0n4 4e5lo1in: or0/les 64e420r4s 055li/0tions.

Inno5ati5e CEO of the 'ear

Shanghai K Mu#0ai4 #a' 2@ =9seK )&),'@ nseK

t/s> 0 le04in: it ser;i/es@ /onsultin: 0n4 9usiness solutions or:0ni0tion@ 0nnoun/e4 to401

th0t T"S /hin0 h0s 9een /onferre4 2ith t2o 020r4s 0t the :lo90l /eo inno;0tion summit&'() in Shenhen. Su6it"h0tter6ee@ 5resi4ent@ T"S /hin0@ 0//e5te4 the inno;0ti;e "E$ of

the1e0r 020r4 0n4 T"S /hin0 HR re/ei;e4 the 9est 0/hie;ement 020r4 for the T"S /hin0

uni;ersit1 5ro:r0m.

TCS )in" 72= SAPL Pinnac-e A/ard

SAP Re/o:nies T"S 0s Run SAP P0rtner of the Ye0r for the Thir4 "onse/uti;e Ye0r@

0n4 N0mes T"S 0 %in0list for the Ser;i/es Tr0nsform0tion P0rtner of the Ye0r

Ne2 Yor3 W Mum90i@ A5ril &(@ &'()K T0t0 "onsult0n/1 Ser;i/es =T"S>@ =#SEK )&),'@

NSEK T"S>@ 0 le04in: IT ser;i/es@ /onsultin: 0n4 9usiness solutions or:0ni0tion@ it is

0nnoun/e4 th0t it h0s re/ei;e4 the &'() SAP Pinn0/le A20r4 for Run SAP P0rtner of

the Ye0r for the thir4 1e0r in 0 ro2@ 0n4 20s 0 &'() fin0list for the Ser;i/es

Tr0nsform0tion P0rtner of the Ye0r.

• T"S 2ins "M$ Asi0 A20r4s &'() for E/ellen/e in i:it0l M0r3etin: D So/i0l

Me4i0

CMO Asia Awards 2015

T"SC So/i0l So//er A55li/0tion@ 4e;elo5e4 4urin: the &'(, %I%A ?orl4 "u5@ 20s

re/o:nie4 0s the So/i0l A55li/0tion of the 1e0r 0t the "M$ Asi0 A20r4s for E/ellen/e

in i:it0l M0r3etin: D So/i0l Me4i0@ or:0nie4 91 "M$ Asi0 0n4 hoste4 91 the ?orl4

#r0n4 "on:ress - 0 net2or3 of to5 m0r3etin: 4e/ision m03ers in the Asi0 P0/ifi/

re:ion.At the s0me e;ent@ T"S 0lso 2on 0n 020r4 for #est use of i:it0l O So/i0l Me4i0

31

https://blogs.oracle.com/jd_edwards/entry/it_s_the_best_ofhttps://blogs.oracle.com/jd_edwards/entry/it_s_the_best_ofhttp://www.tcs.com/worldwide/asia/locations/china/Pages/default.aspxhttp://www.tcs.com/socialsoccer/Pages/default.aspxhttps://blogs.oracle.com/jd_edwards/entry/it_s_the_best_ofhttps://blogs.oracle.com/jd_edwards/entry/it_s_the_best_ofhttp://www.tcs.com/worldwide/asia/locations/china/Pages/default.aspxhttp://www.tcs.com/socialsoccer/Pages/default.aspx


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MITCOE-CMSR

in "0use M0r3etin: O "SR M0r3etin: for the T"S IT ?i i:it0l M0r3etin: /0m50i:n

un4ert03en 4urin: the &'(, se0son =Jul1 to e/em9er &'(,>.

=$7$2 Other A/ard"

•T"S r0n3e4 (st for /ustomer s0tisf0/tion in the U!.

• T"S 20s 020r4e4 the #usiness St0n40r4Cs "om50n1 of the Ye0r 020r4 for &'(&.

• In &'(&@ the /om50n1 2on Gol4 Shiel4 020r4 for e/ellen/e in fin0n/i0l re5ortin:

from the Institute of "h0rtere4 A//ount0nts of In4i0 =I"AI>.X

• The /om50n1 2on CRe/ruitin: 0n4 St0ffin: In4ustr1 Le04er of the Ye0rC 0n4 #est

Em5lo1er #r0n4 020r4s 0t the ?orl4 HR "on:ressC 0nnu0l meet in &'(&.

• T"S 20s r0n3e4 ( IT ser;i/e 5ro;i4er for the M0nuf0/turin: in Euro5e@ Mi44le E0st

0n4 Afri/0 =EMEA> 91 Intern0tion0l 0t0 "or5or0tion in &'(,.

=$9 SCAMS IN TCS

• T"S is In4i0s l0r:est IT em5lo1er. M0n1 0 times f03e e-m0ils h0;e :one in T"S n0me to

6o9-see3ers re:0r4in: 4e5ositin: mone1 9et2een Rs '''' to Rs (''''' in /ert0in 90n3

0//ounts

T"S 20nts the 4e50rtment of ele/troni/s 0n4 IT=eit1> to /r0/3 4o2n su/h s/0msters.It

0lso 20nts :o;ernment to 9lo/3 su/h 4om0ins from 2here these 6o9 letters 0re sent.$ther

/om50nies f0/in: su/h 5ro9lems 0re ?IPR$@ "$GNIQANT@H"L et/. Also T"S h0s

st0rte4 0 ne2s505er /0m50i:n 0/ross the /ountr1 on Ho2 2e /0n 4istin:uish 9et2een

re0l 0n4 f03e e-m0ils.No2 T"S 5ro;i4es 0 50rti/ul0r R /o4e 2ith offer letters th0t /0n

9e ;0li40te4 on its 2e9site.T"S0lso f0/es H-(# ;is0 ;iol0tions .The 4e50rtment of l09our

h0s o5ene4 in;esti:0tion 0:0inst T"S in 6une@&'() for ;iol0tin: ;is0 rule for forei:n

te/hnolo:1 2or3ers.

=$< Cri"i- rating

32

http://www.tcsitwiz.com/content/aboutquiz.htmlhttps://en.wikipedia.org/wiki/Business_Standardhttps://en.wikipedia.org/wiki/Business_Standardhttps://en.wikipedia.org/wiki/Manufacturing_industryhttps://en.wikipedia.org/wiki/International_Data_Corporationhttps://en.wikipedia.org/wiki/International_Data_Corporationhttp://www.tcsitwiz.com/content/aboutquiz.htmlhttps://en.wikipedia.org/wiki/Business_Standardhttps://en.wikipedia.org/wiki/Manufacturing_industryhttps://en.wikipedia.org/wiki/International_Data_Corporation


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MITCOE-CMSR

"risil =formerl1 /re4it r0tin: inform0tion ser;i/es of In4i0 limite4> is 0 :lo90l 0n0l1ti/0l

/om50n1 5ro;i4in: r0tin:s@ rese0r/h@ 0n4 ris3 0n4 5oli/1 04;isor1 ser;i/es.X /risils

m06orit1 sh0rehol4er is st0n40r4 D 5oorCs@ 0 4i;ision of M/Gr02-Hill fin0n/i0l 0n4 5ro;i4er of

fin0n/i0l m0r3et intelli:en/e.R0tin: 0:en/1 "risil h0s 0ssi:ne4 st09le CAAAC r0tin: to the T0t0

Sons Lt4CsRs (' /rore non /on;erti9le 4e9enture =N"> issue 0n4 h0s re0ffirme4 the

outst0n4in: r0tin:s on the /om50n1Cs 4e9t 5ro:r0mmes 0n4 90n3 f0/ilities.A//or4in: to r0tin:

0:en/1@ The r0tin:s /ontinue to refle/t T0t0 SonsC e/e5tion0l fin0n/i0l flei9ilit1 0s the

5rin/i50l hol4in: /om50n1 of the T0t0 Grou5@ 0n4 f0/tor in the /om50n1Cs /omfort09le li


34/35

MITCOE-CMSR

$ Conc-u"ion$

T"S is 0n or:0ni0tion 2ith its ;ision 0n4 /ontinuousl1 2or3in: to 0/hie;e it. The1 0re :i;in:

their ser;i/es 0/ross the :lo9e. ue to their trust 0n4 reli09ilit1 0n4 effe/ti;e ser;i/e the 2or4

/ourier h0s 9een re5l0/e4 91 t/s. The1 0re 9uil4in: the :oo4 rel0tions 2ith /ustomer. T0t0

/onsult0n/1 ser;i/es =t/s> is 0n it ser;i/es@ /onsultin: 0n4 9usiness solutions or:0nis0tion th0t4eli;ers re0l results to :lo90l 9usinesses@ ensurin: 0 le;el of /ert0int1 no other firm /0n m0t/h.

T/s offers 0 /onsultin:-le4@ inte:r0te4 5ortfolio of it@ #P$@ infr0stru/ture@ en:ineerin: 0n4

0ssur0n/e ser;i/es. This is 4eli;ere4 throu:h its uni


35/35

MITCOE-CMSR

BIBIIOGRAP1Y

Boo."8

i M0r3etin: M0n0:ement =(&th E4ition> + Phili5 !otl0r ii. Rese0r/h Metho4olo:1 + ". R. !oth0ri

)e0"ite"8

. 222.:oo:le./o.in

. 222.T"S./om.

.222.e/onomi/stimes./om
http://www.economicstimes.com/http://www.economicstimes.com/

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