the strategic cio - weinzimer

1 ©2016 Strategere Consulting 1 1

The Strategic CIO


• Identify the business competencies and skills

Objective

• Recognize the changing role of strategic IT Leader

• Share an assessment methodology

• Review a Transformation Plan

3 ©2016 Strategere Consulting 3

Tue 3/14 1pm


Mon 3/13 10 am

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How US State Governments Can Improve

Customer Service

“A McKinsey Center for Government survey finds that Americans are often dissatisfied with state services—and identifies significant opportunities for improvement.”

December 2014 | by Aamer Baig, Andre Dua, and Vivian Riefberg http://www.mckinsey.com/insights/public_sector/how_us_state_governments_can_improve_customer_service?p=1


Common Themes

• Satisfaction is Often Lower for More Essential Services

• Citizens are Less Satisfied with Government Services

than with Private Sector Services

• Most Citizens Prefer to Interact with Government Online

• ? • Speed, Simplicity and Efficiency Make Citizens Happy


• Focus Transformation Programs on Service Elements that

Matter Most to the Satisfaction of Citizens

• Set Priorities for Innovation

• Measure Citizen Satisfaction Regularly

Seize the Opportunity

Recommendations

• ? • Put Services for Citizens on the Leadership Agenda


How US States Improve Service to Constituents

ILLINOIS

GEORGIA

MARYLAND

NEW YORK

COLORADO


Improve DPA Customer Service: to its customers in each and every interaction, to be focused on solutions, and to “do the right thing.” The Department works to engage its customers and exceed their expectations at every step.

Modernize Business Operations: DPA provides centralized human resources, information, tools, resources and materials needed for the State of Colorado government to function. .. Improve systems and processes /enable customers to work efficiently and effectively

https://www.colorado.gov/pacific/dpa/strategic-plan

Increase Employee Engagement: develop an environment in which employees can be productive, creative, and function at their highest level. To that end, the Department is focused on investing in the workforce.


Maryland Governor’s Service Initiative

June 10,2016 http://www.baltimoresun.com/news/maryland/politics/blog/bal-hogan-outlines-plans-to-improve-state-government-service-20160610-story.html


•Citizen Access to Service •Mobility

•Technology as a service •Innovation

•Innovation •Managing Data as Asset •Funding Model

https://gta.georgia.gov/sites/gta.georgia.gov/files/related_files/site_page/High%20Ressolution%20Single%2005022014%20Final.pdf

Near-Term Mid-Term Long-Term By 2020 Georgia will leverage assets, enable resources, align IT to agency objectives, and routinely innovate business processes.

Georgia 2020 IT Vision


Illinois is undergoing a digital transformation to improve the services it provides its citizens. At the core of the transformation is Hardik Bhatt, the state's CIO and secretary designate of innovation and technology.

http://www.cio.com/article/3077989/cio-role/illinoiss-cio-is-leading-a-statewide-digital-transformation.html?nsdr=true

A R T I C L E

https://www.youtube.com/watch?v=RnR1VQVzGts&feature=youtu.be

V I D E O


Forewords

Rob Carter – CIO, FedEx

Filippo Passerini-CIO, P&G

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How Strategic is Your IT Organization?

16

Is There A Common Process CIOs Use To Transform into a Strategic IT Organization ?

How Can I Measure the Strategic Maturity of My IT Organization?


Val

ue

Strategic IT Organization Transformation Phases

Time

4. Leverage Technologies Strategically to Innovate Value

2. Focus on User Experience, and Improve Business Skills of IT Personnel

3. Implement Initiatives to Improve Processes/Services

1. Deliver Commodity and Business Services Exceptionally Well


How Strategic is Your IT Organization?

25 50 75 100

25

50

75

100

0

Tactical Focus

Inefficient

Delivery

Strategic Value

Delivered

Inefficiently

Tactical Focus

Efficient Delivery

18

Strategic Value

Delivered

Efficiently

18 18

• ?

• ?

Tactical

Bu

sin

ess

Val

ue

$

Strategic

Efficient Inefficient IT Efficiency


Val

ue

Time


2. Focus on User Experience and Improve Business Skills of IT Personnel


Focus Area

3. Implement Initiatives to Improve Processes/Services


Strategic IT Competencies and Skills ?

20

How Can I Measure the Strategic Maturity of My IT Organization’s Competencies and Skills?

What are The Strategic IT Competencies and Skills of a IT Organization?


How To Measure Competencies & Skills

Need to Improve

Application of

Knowledge and

Skills

Continuous

Improvement

Drives Additional

Outcomes

Improve

Business

Knowledge and

Skills

15-35% 5-15%

Greatest Opportunity

to Create Value

Outcomes

25-50% 15-35% 12.5

25

0

12.5 25

• ?

• ? Optimized Inefficient Applying Skills for

Business Outcomes

Ski

ll K

no

wle

dg

e

Low Value Cost Center

Valued Business Partner


Strategic IT Leader Business

Competencies And Skills


BUSINESS KNOWLEDGE (Business Awareness Skills)

Strategic IT Organization Competencies and

Skills Framework

TECHNOLOGY PROWESS (Strategic Technology Skills)

MARKET KNOWLEDGE (Strategic Product/Market Skills)

CROSS DIMENSION COMPETENCIES

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• Agency Strategy • Opportunities • Process Centric


Skills Framework


BUSINESS KNOWLEDGE





Skills Framework


• Product Knowledge • Industry Insight • Competitive Landscape


MARKET KNOWLEDGE






Skills Framework

• Technology Strategy / Adaptability • Organization Agility • Strategic Project Capability




TECHNOLOGY PROWESS





Skills Framework


• Technology Strategy / Adaptability • Organization Agility • Strategic Project Capability



• Vision Organization

Culture

•Leadership

•Communication

CROSS DIMENSION COMPETENCIES



CROSS COMPETENCY


Total Your Scores

TOTAL SCORE ? ?


Summary

2. Understand the Business, Focus on User Experience, and Improve Business Skills of IT Personnel


Val

ue

Strategic IT Organization Transformation Phases

Time


2. Focus on User Experience, and Improve Business Skills of IT Personnel

3. Implement Initiatives to Improve Margin (Sales / Cost)



Assess

Measure

Identify


Strategic IT Organization- Transformation Plan


Assess IT Strategic Maturity

Develop Maturity Plan

Obtain Insights and Enablers

Identify Challenges/ Barriers/

Develop 12 Month Goal

Assess the Strategic Maturity of Your IT Organization / Competencies and Skills of IT Personnel?

Identify Where You Need to Be on the Maturity Grid Based Upon Your Company’s Competitive Profile

Identify The Challenges / Barriers Preventing You from Improving Your Strategic IT Maturity

Obtain Insights and Lessons Learned From Peers and Industry Thought Leaders

Develop a Strategic IT Maturity / Competencies and Skills Plan


March 15-16, 2017

How to Assess, Measure, and Improve

Business Competencies and Skills

Organizational Assessment Tools

Workshop

Location: High Street 2:30-3:45


Questions?


Phil Weinzimer

[email protected]

Strategere Consulting

610 509 2583

www.strategere.com

mailto:[email protected]

the strategic cio - weinzimer

Government & Nonprofit