“the price of greatness is responsibility.” sir winston churchill

Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]Professionalism: Skills for Workplace Success, 2/e

Lydia E. Anderson • Sandra B. Bolt

TEAMWORK, MOTIVATION,

AND LEADERSHIP

Chapter 11

2Copyright ©2011 by Pearson Education, Inc.publishing as Pearson [imprint]



“The price of greatness is

responsibility.”Sir Winston Churchill




OBJECTIVES• Define a team and its function• Identify the characteristics of team players• Describe the elements of successful

presentations and meetings• Describe what motivates team players• Identify the characteristics of effective

leadership• Identify leadership styles• Describe ways to develop leadership skills




TEAMS AND PERFORMANCE• Group—one leader with two or more

people who share a common goal• Teams—two or more people, all lead

and share a common goal– In a team setting, every member has a

sense of ownership and responsibility




TEAMS AND PERFORMANCE Types of Teams

• Formal teams: developed within the formal organizational structure– Functional (e.g., within a department)– Cross-functional (e.g., from different

departments)• Informal teams: individuals who get

together outside the formal structure to accomplish a goal




TEAMS AND PERFORMANCE Stages of Team Development

FORMING

STORMING

NORMINGPERFORMING

ADJOURNING




TEAMS AND PERFORMANCEStages of Team Development

• Forming stage: getting to know and form initial opinions about team members

• Storming stage: some team members begin to have conflict with each other

• Norming stage: team members accept each other and overcome the conflict

• Performing stage: team works on task• Adjourning stage: team completes task

and brings closure to the project




CHARACTERISTICS OF A TEAM MEMBER

• Know team goals and objectives• Every activity should contribute to

team goals and objectives• Team member characteristics:

– Trustworthy– Performer– Efficient– Communicator




CHARACTERISTICS OF A TEAM MEMBER

• Synergy: the extra excitement that occurs when people are truly working together as a team

• Brainstorming: a problem-solving method that involves identifying alternatives that allow members to freely add ideas while other members withhold comments on the alternatives




CHARACTERISTICS OF A GOOD TEAM MEMBER - Teams & Conflict• Do not make assumptions• If you disagree with the team, voice your

opinion and state why• If the team decides to go in a direction

other than what you wanted, respect and support the team’s decision




CHARACTERISTICS OF A TEAM MEMBER - The Problem Member

• Trust as a foundation• Do not dump work on others• Work around a lazy team member• Team will eventually dismiss a poor

performer• Address performance issues in a

respectful and diplomatic manner




MEETINGS• A meeting is a common form of team

interaction and workplace communication

• Types of meetings:– Informational– Discussion driven– Decisional– Combination

• Formal or informal




MEETINGS• Meeting agenda: an outline of major topics

and activities that are scheduled to be addressed during a meeting– Normally distributed to all attendees prior to the

meeting– Read agenda prior to meeting– Notify person in charge of meeting if you would

like item placed on agenda– If you are presenting, plan ahead and prepare

handouts for each attendee if necessary




MEETINGS• Face-to-face meetings

– Most common– Arrive early– Do not sit at head of table unless invited

• Meeting Chair: individual in charge of meeting

• Roberts Rules of Order: a guide to running meetings (also called Parliamentary Procedure)




TEAM PRESENATIONS• Steps to successful team presentations:

– Agree on the presentation goal– Create a presentation outline– Discuss and agree upon verbal, visual, and support

content• Each member needs to take responsibility and

be accountable to each other• Each member must communicate, share

duties, and behave in a respectful and professional manner




MOTIVATION• Motivation: an internal drive that

causes people to behave in a certain way to meet a need

• Team members must be motivated to achieve success

• Motivation comes from within




MOTIVATIONMaslow in the Workplace

Physiological—Basic Wages

Safety—Job Security/Environment

Social—Informal Groups

Esteem—Recognition/Respect

Self-actualization—Expand Skills




TALK IT OUT

Where is the majority of the class currently on Maslow’s hierarchy?




LEADERSHIP

• Leadership: the process of one person guiding (influencing) one or more individuals toward a specific goal

• We are all leaders• Leaders are not just managers and

supervisors• Not all bosses are leaders




LEADERSHIP• Primary leadership styles:

– Autocratic leaders: authoritarian, they make decisions on their own without input from others

– Democratic leaders: make decisions based upon input from others

– Laissez-faire leaders: allow team members to make their own decisions without input from the leader




LEADERSHIP• Guide and motivate others by

relationships• Relationships are built on:

– Trust– Professionalism– Mutual respect

• Leaders help others succeed




TALK IT OUTWhat leadership style is most

appropriate: • For a football team?• For a gaming designer?• For rearranging office space?

Explain your answers




BECOMING A LEADER• Begin acting like a leader today• Continuously develop leadership skills• Observe others, and learn from their

successes and failures• Display leadership characteristics:

– Excellent communication skills– Ability to work with and earn the trust of others– Consistently ethical– Have focus and vision

“the price of greatness is responsibility.” sir winston churchill

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