the power of community human services campus – maricopa county, arizona national alliance to end...
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THE POWER OF COMMUNITYHuman Services Campus – Maricopa County, Arizona
National Alliance to End Homelessness Conference
One Stop Homeless Access Centers: Avoiding Pitfalls
July 9, 2007
Linda Mushkatel Jessica Berg
MARICOPA COUNTY
• Population of 3.8 million
(more than 1/2 the state)• 24 cities and towns• Phoenix alone has population of 1.5 million• 9,222 square miles
MARICOPA COUNTY
HOMELESS SITUATION• 12,000 – 14,000
homeless adults & children
• 1,000 chronically homeless
individuals from throughout
Maricopa County on the streets
or in shelters in downtown Phoenix
BACKGROUND • Need• No Mandated Responsibility• Collaborative Effort – “Perfect Storm”• Compassionate Community Response• Facilitate Economic
Development between
Copper Square and
Capitol Mall
COLLABORATIVE PLANNING EFFORT
• More than two-year planning effort• Broad planning participation
►Governmental entities
►Service providers
►Business community
►Philanthropic organizations
►Service consumers
►Neighborhood groups
• Continuum of Care/Maricopa Assn. of Govts.
MISSION
To deliver high-quality human services and provide leadership and innovative solutions to help break the cycle of homelessness and poverty through collaboration among faith-based, governmental, non-profit, private and community organizations.
ANCHOR PARTICIPANTS
• Central Arizona Shelter Services (CASS)• Maricopa Health Care for the Homeless • NOVA Safe Haven• St. Joseph the Worker• St. Vincent de Paul• Lodestar Day Resource Center• Success Center
CAMPUS GOVERNANCE
• Human Services Campus L.L.C.
• 501(c)(3) Organization
• Unique Governing Structure Reflects Integrated Services Objective
CONSTRUCTION
• Campus concept• 5 buildings • ~ 150,00 square feet• Total Project Budget
Original estimate: $24.6 million
Final cost: $27.3 million
CAPITAL CAMPAIGN• 50/50 Public and Private Funding
• Capital Campaign Leadership►Prominent Business Leader►Member, Board of Supervisors►County Manager
• Strategy►Compassionate Community Response►Good Business Decision ►Campus = starting point, not end point
COMMUNITY/BUSINESS IMPACT
• Contributes to Revitalization between Capitol Mall and Copper Square
• Alternative to Expensive Correctional and Health Care Settings
ALTERNATIVE SETTING COSTS
$20.54 $22.46 $45.84 $58.27 $62.00 $86.60
$280.00
$1,671.00
$0.00
$200.00
$400.00
$600.00
$800.00
$1,000.00
$1,200.00
$1,400.00
$1,600.00
$1,800.00
SupportiveHousing
Shelter Jail Safe Haven HCH Prison MentalHospital
Hospital
Cos
t per
Day
/ Vi
sit p
er P
erso
n
COST BENEFIT Setting
Cost• 2% of CASS bed days spent in jail $ 68,574• 2% of CASS bed days spent in prison $ 188,123• 2% of Safe Haven bed days spent in $
40,355
psychiatric inpatient facility• 2% of HCH medical visits occurred in $ 865,416
hospital emergency room• 2% of HCH medical visits avoided like $4,337,864
number of hospital bed days
DEVELOPMENTAL MILESTONES
• Campus Groundbreaking ~ November 2002• HSC LLC granted ~ April 2005
non-profit status• Ribbon Cutting (Phase 1) ~ November 2005• Ribbon Cutting (Phase 2) ~ April 2007
OPERATIONAL OVERVIEW:
• Who are we?
• Who are we serving?
• What are we doing?
• How are we doing it?
• How well are we doing it now?
• How are we going to do it better?
• What lies ahead?
Who are we?
Who are we?• Mission:
– The LDRC is a collaborative entity providing a safe, engaging environment where homeless individuals can access a spectrum of services to assist them in creating positive, long-term life changes.
• Vision:– To be the national model for ending homelessness.
• Values:– We are guided by our values: dignity, respect,
diversity, community, compassion, and innovation.
Who are we? Operational Milestones
2004 – Day Resource Center begins pilot program on West Jefferson
2005 – Human Services Campus and the Lodestar Day Resource Center open
2006 – HSC awarded $1,000,000 Challenge Grant from The Virginia G. Piper Charitable Trust
2007 – VSUW Primary Partner Agency status received for LDRC
2007 – NOVA Safe Haven Opens on the Campus
2007 – Success Center renovation complete; building available for usage
2007 – LDRC becomes its own non-profit corporation with community BOD
Who are we serving?
Who are we serving? – First Quarter 2007 – Reported information
• Race/Ethnicity:– White: 313– Black: 144– Amer Ind/Alaskan: 45– Asian: 7– Hispanic: 96
• Age – 18-34: 143– 35-49: 237– 50-64: 112– 64+: 7
• Sex – Male: 503– Female: 108
• Veterans: 69
• Housing at first contact:– Outdoors: 257– Shelter: 290
• Jail/prison in past year: 78
• Known diagnoses:– Schizophrenia/
Psychotic 95– Affective Disorder 252
LDRC intakes completed: 618
Who are we serving?
Hard to serve populations:
• Mentally Ill• Substance Abusers• Veterans• Individuals from Corrections• Chronically Homeless• Disabled
What are we doing?
LDRC Services• AA/NA/CMA & Outpatient substance use treatment• Employment: Temporary & Job Development• Identification & legal documents• Government benefits • Medical/Nursing triage & referral• Computer lab/GED tutoring • Outreach, service connection, case-management• Mental health services
(Provided by 10 outside agencies)• U.S. Post Office• Housing: Placement, Subsidy, Follow-up
(Provided by LDRC)
LDRC Engagement Programs
• Art• Open-mic Poetry• Yoga• Theatre • Seasonal celebrations• Nursing Education• Movies• Dominoes Tournaments• Workshops/Classes
A Closer Look…
How are we doing it?
Through Collaboration,1.Welcome:
Reduce clients’
personal health & safety risk;
provide safe &
nurturing environment.
Through Collaboration,
2. Engage:
Engage clients in a process &
services to achieve stability;
co-locate programs
to eliminate barriers.
Through Collaboration,
3. House:
Utilize a client-centered approach
to assist clients in ending their homelessness & ultimately reaching self-sufficiency.
LDRC Estimated Revenues FY08Department of Economic Security Arizona Department of HousingPhoenix Office of Arts and Culture TOTAL Government 26%Arizona Commission on the ArtsUnited States Postal Service Maricopa County
Lodestar FoundationValley of the Sun United Way TOTAL Foundation 41%Stardust Foundation
LDRC Provider Operating Fees TOTAL Program Earnings 11%
Private TOTAL Private 22%
Total Budget Revenues: ~ $1 million
How well are we doing it now?
How well are we doing it now?
• Permanent Housing Placements:-Pilot Program (4/04-10/05): 194-Lodestar DRC (11/05-6/07): 373-Total clients placed to date: 567
• Fiscal YTD Data (7/06-6/07):
-Permanent housing placements: 195-Transitional housing placements: 3-Total clients housed: 198
How well are we doing it now?
Barriers:
Need for:• Database• Housing & Housing follow-up resources• Client Coordination:
staffing/engagement• Development staff• Motivating client movement• SpaceKeywords: INFRASTRUCTURE
& 1:1 ENGAGEMENT
How are we going to do it better?
How are we going to do it better?:AKA, Avoiding the Pitfalls
Strategic Plan: CLIENT-CENTERED GOALS
• Database/collaboration consultation• Advocacy for Affordable Housing and Housing
First model, and enhancing follow-up services• Client Engagement• Action Plan for Self-Sufficiency• Security
Strategic Plan:
STAFF/VOLUNTEER-CENTERED GOALS
• Volunteer program/recognition
• Staff training/enrichment
• Employee Satisfaction
• Inter-agency collaborations
(e.g., De-Escalation Team)
How are we going to do it better?:AKA, Avoiding the Pitfalls
How are we going to do it better?:AKA, Avoiding the Pitfalls
Strategic Plan: OPERATIONAL GOALS
• Advisory Board• Administrative Independence/501c3• Support Success Center development• Community Involvement• Resource Development –
think out of the box!
What lies ahead?
FY 07/FY 08 Changes & Enhancements
• Administrative independence/501c3• Engagement programs• Security plan/Appeals Committee• Collaborative outreach (Providers/Phx PD)• Staff training/enrichment• Community Advisory Board• Physical building changes
(half-wall, Post Office, etc.)
What lies ahead?
Questions?
• Linda Mushkatel,
Special Projects Manager,
Maricopa County Manager’s Office
(602) 506-7062
• Jessica Berg,
Executive Director, Lodestar Day Resource Center
(602) 417-9851