the nhr advantage

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Cost Savings: NHR provides the same equipment at 50%-95% off OEM list prices. Short Lead Times: NHR can deliver in days, not weeks or months. Superior Quality: NHR’s independently verified failure rate is lower on pre-owned equipment than on new equipment. Global Logistics and Supply Chain Expertise: NHR can deliver overnight to every major market. Free Assembly & Configuration: NHR will assemble, configure, and test to your specifications, free of charge. SMARTnet® Savings: NHR’s NetSure™ maintenance and support offering can cut your costs by over 50%. Asset Recovery: NHR will purchase your older or excess Cisco equipment for cash or provide credit on your next purchase. Personal Service: NHR sales and support employees will go the extra mile to earn your trust – and your business.

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Page 1: The NHR Advantage

Santa Barbara • Dallas • New York • London • Amsterdam • Singapore

Page 2: The NHR Advantage

The NHR AdvantageCost Savings: NHR provides the same equipment at 50%-95% off OEM list prices.

Short Lead Times: NHR can deliver in days, not weeks or months.

Superior Quality: NHR’s independently verified failure rate is lower on pre-owned equipment than on new equipment.

Global Logistics and Supply Chain Expertise: NHR can deliver overnight to every major market.

Free Assembly & Configuration: NHR will assemble, configure, and test to your specifications, free of charge.

SMARTnet® Savings: NHR’s NetSure™ maintenance and support offering can cut your costs by over 50%.

Asset Recovery: NHR will purchase your older or excess Cisco equipment for cash or provide credit on your next purchase.

Personal Service: NHR sales and support employees will go the extra mile to earn your trust – and your business.

“Service is what’s important, but cost is also a big factor. And if you compareapples to apples, NHR comes in at half the cost!”

- Jason Dibbin, Customer since 2007

Page 3: The NHR Advantage

NHR holds ISO 9001:2008 and TL 9000 certifications ensuring

the highest standards in equipment testing, customer care

and order fulfillment. This elite level of quality control means

our processes are third-party verified to be among the best

in the world.

With our advanced Spirent® test facility, we offer line-rate load

tests that replicate real-world data traffic environments.

Line-rate traffic testing ensures equipment meets

manufacturer’s specifications and will support even the

most demanding production networks.

Better than new. NHR has been perfecting its Quality

Management System over the last 25 years, resulting in an

independently verified failure rate of 0.5%, which is lower

than the failure rate for new equipment from the original

manufacturer.

Reliability

ISO9001:2008Certified

“It’s nice to know that when you open a box from NHR, you know you’re not going to have to get on the phone to try and solve a problem!”

- Dean Sharp, Customer since 2002

Page 4: The NHR Advantage

“We provide global service andsupport much quicker than anyone else, for less money than anyone else, with a much more responsive service orientation than anyone else.”- Mike Sheldon, CEO, Network Hardware Resale

Speed

You Need it. We Have it. Network Hardware Resale (NHR)

stocks current and previous generation Cisco equipment

valued in excess of $200 million. This enables us to ship the

majority of orders within 24 hours.

We stage our pre-owned inventory in the United States,

the Netherlands, and Singapore, enabling next day delivery

to almost every major city in the world. Much of this

inventory is still in its original factory sealed box.

No one is as fast as NHR. When speed is critical, make NHR

your first call for emergency replacements, looming

deadlines, and end-of-quarter/year budget spending.

Find out for yourself why over 10,000 customers trust NHR

to provide quality networking equipment for their mission-

critical projects.

Page 5: The NHR Advantage

Global Support & Service

Solution Design can be as important to your buying decision

as price and availability. NHR handles complex configurations

from the design phase all the way through to implementation.

To help you deploy immediately, we not only test the

components, but fully assemble, configure and test the

chassis to your specifications.

NHR offers an industry-leading Lifetime Warranty on all pre-

owned hardware and all new NHR-branded hardware. Our

lifetime warranty includes advanced hardware replacement

for the first year and true lifetime coverage for as long as you

own the hardware.

NetSure™ is our hardware maintenance and support product

that provides 24x7 global technical support and guaranteed

next-business-day advanced replacement. NetSure™ excels

at supporting older products that Cisco will no longer cover,

saving you significant upgrade costs and extending the life of

your network.

Page 6: The NHR Advantage

Customer Focus

“Whatever it takes” is a common statement heard in the

halls at NHR. We know you have alternatives, so we focus

all our processes on the customer, from our initial contact

through the life of your network.

We figured out a long time ago that the better we

understand the pressures our customers face, the better we

can serve their networking needs. So while we focus on

speed, price, reliability and support, we also will do whatever

it takes to provide flexible options that complement your

network hardware and maintenance strategies.

Let us show you how we can transform your network

equipment supply chain.

“This company is about achieving excellence every day, every deal, every customer, every time.”

- Chuck Sheldon, Founder, Chairman of the Board

Page 7: The NHR Advantage

North American Corporate Headquarters

6500 Hollister AvenueSanta Barbara, CA 93117

Tel: +1 805 964 9975 Toll Free: +1 800 301 0282Fax: +1 805 964 9405

Merchants Court - AmsterdamSingaporestraat 661175 RA LijndenThe Netherlands

Tel: +31 (0) 20 449 6910Toll Free from UK, DE & FR: 0800 6565 6464Fax: +31 (0) 20 449 6923

European Corporate Headquarters

Asia-PacificCorporate Headquarters

1 Changi Business Park Crescent#02-04 / 07 Plaza 8Singapore 486025

Tel: +65 6411 7388Toll Free from AU: +1 800 225564Fax: +65 6411 7399

www.networkhardware.com

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