1. Next GenerationMissouri Career Center
The Northeast Missouri Workforce Investment Board:
Moving forward with the Next Generation in Workforce Development

2. Next Generation Missouri Career Center
3. The Next Generation of Missouri Career Centers
A changing economy with changing customer needs means that Missouri Career Centers must change as well.The Missouri Division of Workforce Development is working with Local Workforce Investment Boards and individual Career Centers throughout the state to create Missouris Next Generation Career Centers.
4. Strategic Framework Principlesfor Missouris Next Generation Career Centers
The following Strategic Framework Principles for Missouris Next Generation Career Centers have been implemented with the commitment to urgency the economy demands and our customers deserve
5. Create a Career Center Service Model that Values both Skills & Jobs
NGCC Strategic Framework Principle
6. Create a Career Center Service Model that Values both Skills & Jobs
All Career Center staff will value both skills & jobs, strive to connect them for customers, and continuously promote the opportunity for customers to have both.
Next Generation Career Centers will shift from implementing a rigid work-first service paradigm to a skills-for-work, forever strategy.As such, unemployment needs to be redefined as a time to skill up and train for the next opportunity rather than a time for work search only.
7. Create a Career Center Service Model that Values both Skills & Jobs
All Career Center customers, including UI claimants, will be provided with the opportunity to know their skills, improve their skills, and get the best job possible with their skills.
Every job seeker that enters the Next Generation Career Centers doors will leave as a better job candidate because of the value-added services received.
8. Create a Career Center Service Model that Values both Skills & Jobs
Every contact a customer has with the Next Generation Career Center and the workforce system should have meaning and purpose.Every trip to the Career Center, every phone call, every visit to MissouriCareerSource.com or the Product Box should be of value to the customer.
Meaning & Purpose...
Every Visit!Every Time!
9. Create a Career Center Service Model that Values both Skills & Jobs
The Career Center customer flow will include a first-visit, standardized initial skills assessment, easy access paths to a wide range of skill development services & the opportunity to improve their employment opportunities through skill upgrading, skill validation, and credentialing.
10. NGCC Customer Flow
11. Increase the Number of Career Center Customers Accessing Skill Development & Training Services
NGCC Strategic Framework Principle
12. Increase the Number of MOCC Customers Accessing Skill Development & Training Services
NGCC will develop, continuously improve, and actively promote a wide range of skill development opportunities through multiple service delivery methods.
All services in this robust product box will be available to all MOCC customers, embedded in an integrated customer flow, and easily accessed by customers with the support of all MOCC staff.
13. Increase the Number of MOCC Customers Accessing Skill Development & Training Services
The NEMO WIB and the MOCC are expected to invest & dedicate more of their resources to skill improvement services.
The Workforce System must invigorate workforce and education partnerships to create career pathways
14. Increase the Number of MOCC Customers Accessing Skill Development & Training Services
We must strive to create and implement a system where adults move easily between the labor market and further education and training over a lifetime to advance in their careers.
We must promote life-long learning! This is paramount to ensure that we dont just get customers into the jobs becoming available today but that we are preparing them for the careers of tomorrow.
15. Integrate Services to Better Serve Customers
NGCC Strategic Framework Principle
16. Integrate Services to Better Serve Customers
Missouris Next Generation Career Centers will move beyond mere partnership and co-location and transform to true integrated service delivery.
The MOCC will no longer be made up of individual program staff but rather cross-trained functional teams.
Welcome Team
Skill Development Team
Employment Team
17. Integrate Services to Better Serve Customers
18. Lean Processes & Streamline Service Delivery by Removing Bureaucratic Barriers & Waste
NGCC Strategic Framework Principle
19. Lean Processes & Streamline Service Delivery by Removing Bureaucratic Barriers & Waste
Reduce unnecessary paperwork and move toward a paperless system whenever possible.
Policies have been, and will continue to be streamlined where possible.To date over 90 Statewide policies and issuances have been rescinded to move toward this goal.More are being evaluated everyday.
20. Lean Processes & Streamline Service Delivery by Removing Bureaucratic Barriers & Waste
When Monitoring, quality of service will be paramount with compliance as a necessary responsibility, but not as an end in and of itself.
Local Workforce Investment Boards and Career Centers will be expected to respond to this continuous, state-level streamlining, by streamlining their own policies, procedures, and practices.
21. Redesign & Re-Purpose Business/Employer Services
NGCC Strategic Framework Principle
22. Redesign & Re-Purpose Business/Employer Services
Business services will move beyond listing jobs and making referrals in order to better align with economic development priorities.
Business Representatives must closely align and coordinate with state and local economic development partners to ensure a system that will help Missouri businesses reach their full potential.
23. Redesign & Re-Purpose Business/Employer Services
The NEMO WIB and the Regional Business Representative with DWD will place a renewed emphasis on developing sector strategies that target high-growth industries including green industry, healthcare, life sciences, emerging technology and advanced manufacturing.
We will market skill development and skill verification, as well as other value-added services to community colleges, employers, and job seekers.
24. Transforming the Culture of our Missouri Career Centers
NGCC Strategic Framework Principle
25. Transforming MOCC Culture
Traditional Model
New Integrated Model
Program Based
Case Manager
Selective
Low Volume
Assigned
Just training
Case Files
Program Protocol
Manage Individuals
Service Based
Service Teams
Universal Access
High Volume
Served
Skills AND Jobs
Service Notes
Immediately Engaged
Manage Pool
26. Change
Resolve to be a master of change rather than a victim of change. -Brian Tracy
27. Robust Menu of Products and Services
The Next Generation of Missouri Career Centers
28. NGCC Products & Services
In this new Career Center culture that values both skills & jobs it is increasingly important that we have a menu of products & services that is diverse enough to meet the needs of our equally diverse customer base.
Products may be delivered or accessed on-site at a local Missouri Career Center or virtually through MissouriCareerSource.com
The Menu of Services or our Product Box will need to continually grow & evolve to meet customer need.
29. NGCC Products & Services
Missouri Product Box
&
Local Product Box
Coming Soon to Missouri Career Source!
www.MissouriCareerSource.com
30. Missouri Career Source
Missouri Career Source is a great resource for all of our customer
Job seekers, Businesses, & Partners!
From this one location you can post jobs that you have available, search for employment, find a Missouri Career Center near you, access our Product Box, explore career options, access assessment tools, find information on Job Fairs around the state and in your local area, and much, much more!
www.MissouriCareerSource.com
31. Missouri Career Source
The 3 columns in the center of the MCS Home Page will allow you to enter our virtual Missouri Career Center as a Job Seeker, an Employer, or as staff and partners depending on your needs.
Highlighted across the top of the home page is information from the Dept. of Labor on COBRA Insurance.
The Menu in blue on the left side of the screen is your portal to the Missouri Product Box with listings and full descriptions of all the services available through a Next Generation Missouri Career Center.
Dont worry if you are trying to navigate our online system and find that you would prefer to talk to a workforce professional directly you can always call the number listed across the top in yellow.(Call 1-888-728-JOBS (5627) for assistance.This service is also available in Spanish for customers with limited English proficiency.)
32. Customer Feedback
The Next Generation of Missouri Career Centers
33. Customer Feedback
Ideally, customer comments and feedback will no longer be something we collect (under protest) and file away somewhere, never to be seen again
We intend for customer comments to be reviewed daily and used by staff and leadership to continually improved the customer flow and quality of services within the Center.
34. Customer Feedback
Recent Customer Comments:

I had no idea you could get all these things here!

35. What do you want to learn in future visits?How to research jobs for the future. 36. I learned how to copy & paste! 37. Its too busy.I want to do my search from home. 38. I liked leaving with information.I only did my UI check-in before.