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Thornton May [email protected] @deanitla “The Re-Skilling of the Modern Enterprise” [13 August 2013] The New Performance Mandate: Building the Team

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Page 1: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Thornton [email protected]

@deanitla

“The Re-Skilling of the Modern Enterprise”

[13 August 2013]

The New Performance Mandate:Building the Team

Page 2: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

For the past 25 years…

Page 3: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

While many colleagues were…

Page 4: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

While many colleagues were…

Page 5: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

I was quietly reaching out to

IT leaders and asking,

“What are you doing

to prepare for the future?”

Page 6: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

…the responses have tended to be

bipolar.

Historically…

Page 7: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

CIOs were either…

“fixing” IT

Page 8: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

CIOs were either…

“Focusing” IT on delivering what the business needed currently.

Page 9: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

At Summer’s End2013…

IT in 78% of the Global 2000 “does not suck.”

Page 10: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Good News

This year’s data seems to indicate that “fixing IT” has all but disappeared from line of sight preparations for the future.

Page 11: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Our Work is Not Finished

Page 12: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

History tells us…

Every era has a feel

Part of that feel emerges from 

a defining technology

Page 13: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

The age we are about to enter will be defined by four DEFINING disruptive technologies

Page 14: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

What this means…We won’t

“don’t suck” for long.

If we fail to develop the skills necessary to master

these new technologies…

Page 15: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

On the Edge

OfSomething

New

Page 16: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Develop Mastery in Era Defining Technologies

ActionItem

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41

We  CanTake Some Comfort…

We have been in the technology change trenches before…

Page 18: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

“Mr CIO, the following paradigm shifts occurred while you were out."

A Day in the Life of theIT Professional

Page 19: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

What lessons does history 

have to teach us?

Page 20: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

What did we do the last few timesnew technology forced us to re-skill

[e.g., client-server & the web]?

Re‐SkillingScrum #1

5 minuteexercise

Page 21: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

What was the driving forcebehind

Great Britain’s empire?

Page 22: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Honest Appraisal of Competence

At the end of the reign of Henry VIII

(1509-47 AD) only 20 of so

English masters dared to sail

beyond sight of land.

Walter A. McDougal, Freedom Just Around the Corner: A New American History 1585-1828, 30.

The Path to Mastery

Page 23: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Identify Knowledge Opportunity

The East India Company was launched in 1600.

The governors of these national start-up firms

realized…

Walter A. McDougal, Freedom Just Around the Corner: A New American History 1585-1828, 30.

The Path to Mastery

Page 24: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Create a “Get Smart” ProgramSo they ordered their agents to

purchase or steal maritime intelligence from the Iberians, French, and Dutch. A Muscovy pilot scored the biggest coup when he returned from Seville

with a copy of Spain’s textbook for sailors.

Translated in 1561 under the title The Arte of Navigation, it was

probably ‘one of the most decisive books ever printed in the English language. It held the key to the

mastery of the sea.”

Walter A. McDougal, Freedom Just Around the Corner: A New American

History 1585-1828, 30.

The Path to Mastery

Page 25: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Something to Keep in Mind

I am firmly of a mind that the current generation

is in fact

the beginning of a different species. Don Marinelli, Founder of the Entertainment Technology Center at Carnegie Mellon

[August 2013].

Page 26: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

How People Think about Skills, Work 

& Career is Changing

We are watching evolution occur.

Evolution is not simply growing a tail or growing a new organ.

Evolution is very much a cognate thing.Don Marinelli, Founder of the Entertainment Technology Center at Carnegie Mellon [August 2013].

Page 27: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Socrates’ THIRD Principle

[3] Excellence (ἀρετή- arete)is teachable & learnable

Page 28: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Do You Know What Talent You are Looking for?

SOCRATES’ 2nd PRINCIPLEWisdom begins by knowing 

that you don’t know

Page 29: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Does the Talent You are Looking 

for Exist?

Page 30: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

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Very Difficult to Find Experienced Talent

Web developerwithout a job

Web developerwith a job

Strategy to Develop your Own Talent

Page 31: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Does the Talent You are Looking 

for Exist?

Page 32: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Do you Grow or Buy 

Talent?

Page 33: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

How are you “growing”

Mobile talent today?

3 minuteexercise

Page 34: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

How are you going to compete for 

talent with…

Airbnb

Page 35: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

How are you going to compete for 

talent with…

Airbnb

Page 36: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Key Leadership Roles

…studying the people who were excelling in the new world

We learned that four fundamental roles are needed:

Instigator - challenge the status quo & look for new & better ways of doing things; Innovator- turn marketplace insights into untested products, services, or solutions;

Integrator- build bridges across silos, functions; between the company & the market; and

Implementer- execute on ideas.

A New Set of Leadership Roles Appears to have Emerged as well

Beth Comstock, “Unleashing the Power of Marketing,” Harvard Business Review [October 2010]

Page 37: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Something to Keep in Mind

I am firmly of a mind that the current generation we are looking at is in fact the beginning of a different species. I really don’t mean that humorously. I mean that genuinely.

A New Set of Leadership Roles Appears to have Emerged as well

Don Marinelli, Founder of the Entertainment Technology Center at Carnegie Mellon [August 2013].

Page 38: The New Performance Mandate: Building the Team OSU TMAY Re Skilling...The New Performance Mandate: Building the Team. ... “don’t suck” for long. ... Microsoft PowerPoint

Something to Keep in Mind

I am firmly of a mind that the current generation we are looking at is in fact the beginning of a different species. I really don’t mean that humorously. I mean that genuinely.

Because of human advancements – especially in technology – and because of what technology is now allowing the human mind and heart to do – we are watching evolution occur. Evolution is not simply growing a tail or growing a new organ. Evolution is very much a cognate thing.

A New Set of Leadership Roles Appears to have Emerged as well

Don Marinelli, Founder of the Entertainment Technology Center at Carnegie Mellon [August 2013].