the new blended learning - training 2012
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T A L E N T I N T E L L I G E N C E K N O W S .
THE “NEW” BLENDED LEARNING
David Wilkins, VP Research
Christina McKeon, Director of Product Marketing
THENEWBLENDEDLEARNING
(fish not included)
David WilkinsVP, Research
Christina McKeonDirector, Product Marketing
http://alispagnola.blogspot.com/2007_10_01_archive.html
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› ILT + WBT + Mentoring = Blended Learning
› ILT + Simulations = Blended Learning
› VILT + Offline activities = Blended Learning
› Mentoring + VILT = Blended Learning…
›Benefits?
› ROI – ROI Institute
› Retention Rates
› Cost Savings
THE OLD BLENDED LEARNING
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4
LEARNING PROFESSIONALS TRANSITION
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SHOUT OUT!WHO IS DOING THIS?
› Anyone doing blended learning?
› What are you doing?
› Results?
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WHY SHOULD WE RETHINK BLENDED LEARNING?
Model
Time 1900’s 1900’s 2000
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WHY SHOULD WE RETHINK BLENDED LEARNING?
Model
Time
1 : 1
1900’s
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WHY SHOULD WE RETHINK BLENDED LEARNING?
Model
Time
1 : 1 1 : Many
1900’s 1900’s
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WHY SHOULD WE RETHINK BLENDED LEARNING?
Model
Time
1 : 1 1 : Many Many : Many
1900’s 1900’s 2000
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SOCIAL LEARNING
http://gapingvoid.com/
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TYPING YOUR LEARNING NEEDS
The Social Enterprise Blog
ECCO Needs AssessmentEmergent, Collaborative, Codified
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“REAL WORLD” LEARNING
The Social Enterprise Blog
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HOW DO THESE STRATEGIES DRIVE INTERVENTIONS?
Formal Content
• Custom courses
• Off-the-shelf courses
• Curriculum
• Certifications
• Virtual Classroom
• Simulations
• Serious Games
• Instructor-led Training
• Job Aids
• Blogs**
• Forms
• Corporate Directories
Informal Content
• Course authoring*
• Virtual classroom*
• Files*
• Blogs
• Discussions
• Video, audio
• Wikis, Editable Pages
• Tagging
• Saved chat and IM
• FAQ / Ask an Expert
• Comments
• Q&A
• Social profiles
Social Content
• Discussions
• List Servs
• Wikis
• Idea Sharing
• Comments
• Ratings
• Reviews
• FAQ / Ask an Expert
• Searching Profiles
• Tag Clouds
• Social bookmarking
• IM, Chat
• Shared Spaces
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LEADERSHIP TRAINING: COHORT GROUPS
Kick OffInstructor Led
Instructor Led Instructor Led ConclusionInstructor Led
Q1 Q2 Q3 Q4
Missed Opportunities?•Stronger connections between leader across functional areas•Sharing ideas about application of lessons to real world•On-the-job mentoring through peer support / trainer support•Oppty to check-in on students and even give out new assignments informally
•Enforcing concepts of collaboration and sharing
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LEADERSHIP TRAINING: COHORT GROUPS
Kick OffInstructor Led
Instructor Led Instructor Led ConclusionInstructor Led
Q1 Q2 Q3 Q4
{Social Networking} {Social Networking} {Social Networking}
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LEADERSHIP TRAINING: COHORT GROUPS
Kick OffInstructor Led
Instructor Led Instructor Led ConclusionInstructor Led
Q1 Q2 Q3 Q4
{Social Networking} {Social Networking} {Social Networking}
Benefits•Documentation of common challenges leading to revised curriculum
•Identification of new topics and emerging trends facing new managers
•Converting weak ties to strong ties•Culture change: comfort in seeking advice and opinion from peers
•Diversity of perspective, and on and on…
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LEADERSHIP TRAINING: COHORT GROUPS
ILT / VILTBlog
Shared SpaceFile Sharing
Yammer Channel
Social ProfilesDiscussions
CoursesSurveys
…
AssessmentsGames
Link Sharing…
Kick OffInstructor Led
Instructor Led Instructor Led ConclusionInstructor Led
Q1 Q2 Q3 Q4
InterventionsBenefits•Documentation of common challenges leading to revised curriculum
•Identification of new topics and emerging trends facing new managers
•Converting weak ties to strong ties•Culture change: comfort in seeking advice and opinion from peers
•Diversity of perspective, and on and on…
{Social Networking} {Social Networking} {Social Networking}
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19
NEW HIRE CONSIDERATIONS
› Engagement to reduce quick quits
› Get to know team
› Find mentor, role model
› Policies, culture, etc.
› How-to at time of need
– Do a performance review
– Create an expense report
– Create a PO
› Link to onboarding process
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NEW HIRE TRAINING AND EMPLOYEE DEVELOPMENT
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THINK DIFFERENTLY ABOUT NEW HIRE TRAINING
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SALES BLENDED LEARNING
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THE “BLEND” WILL SHIFT … SO BE FLEXIBLE
› Variables
– Learning audiences
– Topics
– Internal changes
– External events
– And many others beyond your control
Source: menoevil.deviantart.com
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ONE GENERIC EXAMPLE: SOFTWARE ROLLOUT
Go Live
Corp Comm
Pre-work
Instructor-ledWBT training
…and “the end”
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ONE GENERIC EXAMPLE: SOFTWARE ROLLOUT
Go Live
Corp Comm
Pre-work
Instructor-ledWBT training
DiscussionRatingsReviews
New Best Practices
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ONE GENERIC EXAMPLE: SOFTWARE ROLLOUT
Go Live
Corp Comm
Pre-work
Instructor-ledWBT training
DiscussionRatingsReviews
New Best Practices
Corp CommUpdates
New information
FAQ’s
Instructor-ledVirtual
ClassroomWBT
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ONE GENERIC EXAMPLE: SOFTWARE ROLLOUT
Go Live
Blog PostsTwitterVideo
AdvertorialsBrown Bags
ContestsAsk an Expert
…
CoursesSimulations
BlogsSurveys
AssessmentsLinks
Games…
SimulationsGamesCourses
ILTVILT
CurriculumAssessmentCertification
…
DiscussionRatingsReviews
Ask an ExpertFAQ
BlogsComments
CoPChat
Microblogging…
Idea sharingDiscussions
WikisBlogs
CommentsBrown Bags
…
BlogsFAQ’s
DiscussionsEmail (Gasp!)Microblogging
…
SimulationsGamesCourses
ILTVILT
CurriculumAssessmentCertification
…
Corp Comm
Pre-work
Instructor-ledWBT training
DiscussionRatingsReviews
New Best Practices
Corp CommUpdates
New information
FAQ’s
Instructor-ledVirtual
ClassroomWBT
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ANOTHER WAY TO THINK ABOUT IT…
0-2 WeeksLearning Evolution Over Time
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ANOTHER WAY TO THINK ABOUT IT…
0-2 Weeks2-4 WeeksLearning Evolution Over Time
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ANOTHER WAY TO THINK ABOUT IT…
0-2 Weeks2-4 Weeks4-6 WeeksLearning Evolution Over Time
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ANOTHER WAY TO THINK ABOUT IT…
0-2 Weeks2-4 Weeks4-6 WeeksLearning Evolution Over Time 6-48
Weeks
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COMPLIANCE AND CERTIFICATIONS
›Can we use social approaches with compliance and certifications?
›Sexual Harassment Policy? Maybe not…
›HIPPA? Financial Regulations? Probably…
›Workplace Safety? Hell yeah…
›Ethics? Double hell yeah…
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USING TECHNOLOGY TO BLEND LEARNING
Parent Portal
Business Units
Locations Standard Premium
Re-sellers
Targeted Sub-Portals: For all User Types
Tailored User Experience: Branding, Layout & Workflows
Self Service Configuration: Reusable Pages, Elements & Content
Partners CustomersEmployees
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BLENDING FOR THE SALES CHANNEL
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Source: willitblend.com
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WILL IT BLEND?
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THANK YOU!
Dave [email protected]@dwilkinsnh on twitter
Christina [email protected]@christinamckeon on twitter