the model conflict resolution in cultural perspectives
DESCRIPTION
The Model Conflict Resolution in Cultural Perspectives. Culture as determinant factors in conflict so it was very important as instrument in conflict resolution Four typologies: Face restoration Face saving Face assertion Face giving ( Steling -Toomey, 1988). - PowerPoint PPT PresentationTRANSCRIPT
The Model Conflict Resolution in Cultural Perspectives
Culture as determinant factors in conflict so it was very important as instrument in conflict resolutionFour typologies:1.Face restoration2.Face saving3.Face assertion4.Face giving (Steling-Toomey, 1988)
Communication Techniques in Conflict Management
• Avoiding• Obliging• Compromising• Dominating• Integrating
The Model Conflict Resolution in Communication Perspective
Persuasive modelMediation model
Negotiation modelOrganizational (Facilitation) Model
Persuasive Model
Information Peace Targetsource Messages Conflicting group
Mediation Model
Sender Mediator Receiver
Peace Message
Receiver Mediator Sender
Story tellingCommunication process
Negotiation Model
C
A B
Facilatating Model
Communicator A Facilitator Communicator B