The Manager as Coach: How coaching can be a viable tool in today’s fast paced workplace

Presented by Dr. Navon Lindo,Jr.

Friday, February 7, 2014

Motivated employees are needed in our rapidly changing workplaces

Every manager faces the challenge of developing and maintaining a high-impact team

The rapid pace of change has caused managers to struggle to devote the time develop their team

Managers can still grow and develop their people through intentional engagement

“According to Gallup's State of the Global Workplace report, only 13% of employees worldwide are engaged at work.” (Reilly, 2014)

“The number one reason employees quit their jobs is because of a poor quality relationship with their direct manager” (Valcour, 2014).

“Four out of 10 workers are disengaged globally” (Vorhaauser-Smith, 2013)

Intentional engagement can occur through coaching for performance improvement

There is a paradigm shift occurring in both profit and non-profit organizations

Shift in the wider environment: Globalization

Multiculturalism

Borderless Economies

Increased use of technology

Shift in Structure: Hierarchical to network structure collaboration

Collaboration

EmpowermentShared Values

Shift in leadership role & skillsets

Coaching is a robust development tool that can be used at any level or any process within the organization

Organizational Alignment

Communication

Leadership Development

Coaching & Organizational Alignment

 ”Coaching compels people to focus on purposeful action, but only because they understand who they are, where they are going, and how their contribution impacts the company” (Coaching.com, n.d.) 

Coaching & Communication

The Power of Feedback in accomplishing organizational goals & objectives

Coaching & Leadership Development

On-boarding

Areas of difficulty

After training

Skills & competencies

The Coaching ROI

Coaching ROI & Leadership Development of Programs & Initiatives

“US companies alone spend almost $14 billion annually on leadership development”(Gurdijian, Halbeisen, & Lane, McKinsey Quarterly, 2014)

Coaching ROI & Training Budget

Souce: Rock, D. & R. Done (n.d.). Driving change with internal coaching programs. Retrieved fromhttp://www.davidrock.net/files/Driving_Organisational_Change_with_Internal_Coaching_Programs.pdf

Coaching ROI & Employee Performance

Cost of recruitment vs cost of retention

Change in behavior of managers and team members

Shift in mindsets

Can managers shift into a coaching mindset and practice while navigating their team through the rapid pace of change?

The rapid pace of change threatens the manager’s ability to effectively engage employees to become high performance team members

The Solution

The Solution: Identify “low-hanging” fruit

Performance Reviews

360 degree feedback

Personal Leadership Development Plan

Problem-Solving through Peer Coaching

Blending training with coaching

Coaching using the G.R.O.W. Model

Next Steps

Assess your management style

Incorporate the GROW Model in

your meetings with employees

Practice asking questions that will help your employers take ownership of their learning and performance progress

Coaching for Performance—High Impact & Low cost for these changing times

QUESTIONS?