THE LEARNING CENTER

Guide to Launching Assigned Modules

This document provides insight into how to navigate the steps to launch training modules

within the Learning Center

Important Note: Confidential – This document was prepared for First Bankcard Partners and not to be distributed.

Credit Cards are issued by First Bankcard, a division of First National Bank of Omaha (Revised_ 04/2018).

2

Basic Troubleshooting & General Navigation Tips

A. First Bankcard Connect is a separate application than the Learning Center & has a time out of 10

minutes of inactivity. This time starts from the minute a user enters First Bankcard Connect.

i. Timeline: If the user does not navigate to the desired center immediately, the time out

message may seem as if it appeared quicker than 10 minutes.

ii. FBC Connect: To avoid any time out issues or pop up messages with First Bankcard

Connect, a user may choose to log out of FBC Connect after opening all desired centers

as they run in their own browser window separate from Connect.

B. A time out message will pop up during the user’s training if the 10 minutes of inactivity time has

been reached for First Bankcard Connect. The user has 60 seconds to stay connected to First

Bankcard Connect or will be automatically logged out and taken back to FBC Connect login

screen.

i. Stay Connected: if the user clicks this option, their training should not be disrupted

ii. Log Out: if the user clicks this option, the training will be disrupted as they will be taken

to the login screen for First Bankcard Connect

iii. 60 Seconds runs down: if the user does nothing, the training will be disrupted as they

will be logged out of First Bankcard Connect automatically and taken to the login screen

C. If a user is moved from the training module screen due to First Bankcard Connect logging out,

they may locate the module in the background and continue on. The Learning Center and

training module open in independent windows and are not linked to the time out of First

Bankcard Connect.

i. Navigation Options: To toggle between open windows in IE or Chrome, select CTRL +

SHIFT + TAB or to toggle between open applications, select ALT + TAB

D. The training modules should play in any browser; however, it is imperative to remove all pop up

blockers as the modules do open in brand new windows.

i. Browsers: It is also strongly suggested to have the most up to date browsers, such as

Internet Explorer 11 or the latest version of Google Chrome. If using an outdated

browser, the training modules may have trouble opening or playing.

ii. Format: The training modules are published in HTML 5 format which will allow for the

modules to play in any browser however, there may be some variances in the output.

3

After launching the Learning Center from First Bankcard Connect, it will open in a new browser window

independent of FBC Connect. PLEASE NOTE: Image below is from an Internet Explorer tool bar, other

browsers may vary in appearance.

IMPORTANT REMINDER: First Bankcard Connect will time out after 10 minutes of inactivity; however

the Learning Center will remain open and active for up to 4 hours of inactivity. The user’s training

modules should not be disrupted if First Bankcard Connect times out. However, if the user experiences

the below time out message while completing training, the training module may be pushed to the

background. The user can retrieve the module from the background and continue with the course.

4

Locating the Training Modules

After the Learning Center is launched in a new window, the user is taken to their “Welcome Page”. Here

the user will find the training modules that have been assigned to them. They can be located in “Your

Action Items” or within the “My Transcript” section.

To start a training module, click “Launch” under the Action column for the specific training the user

wishes to begin.

After selecting “Launch”, the training module will open in a new window.

5

Launching the Training Module

After launching the module, the user may experience a short delay before the module opens fully.

These are a few indicators that the module is launching. Please see images below:

First the user will see:

After the module moves forward, the user will experience a timing wheel, indicating that the module is

close to opening:

The training module will open in a separate window from the Learning Center. If the training module

does not pop up in a new window, ensure that the browser “Pop Up Blockers” are disabled.

Browser Pop Up Blocker Instructions: (Access to YouTube required)

Internet Explorer: Disable IE Pop Up Blockers

Google Chrome: Disable Chrome Pop Up Blockers

NOTE: If Pop Up Blockers are disabled, Google Chrome may need to have Flash enabled for the

Learning Center. See Page 7 for instructions.

Safari: Disable Safari Pop Up Blockers

Firefox: Disable Firefox Pop Up Blockers

IMPORTANT MESSAGE! Depending on Corporate Security settings, it may be necessary to reach out to an internal help desk for assistance with pop up blockers.

6

Completing the Training Module

After the module opens, follow the instructions

within the course to complete the training

module.

After completing the course, the user will

receive information on how to exit and return

back to the Learning Center.

Once the entire course is complete with

an 80% or better and the user exits the

course, they are brought back to the

page the course was launched from.

NOTE: To return to or verify a completed training module, select the “My Transcript” icon, locate the

“Active” drop down list and click on “Completed”.

7

Steps to Enable Google Chrome Flash

In order to enable Flash for the First Bankcard Learning Center in Chrome, complete the following steps:

IMPORTANT MESSAGE! Depending on Corporate Security settings, it may be necessary to reach out to

an internal help desk for assistance.

1. Click ‘Menu’ (3 vertical dots) at the top right of the Chrome browser

2. Select ‘Settings’ from the drop down menu

8

3. Scroll to the bottom of the Settings page and expand the ‘Advanced’ section

4. Under Privacy and Security, select ‘Content Settings’

9

5. Click the ‘Flash’ section

6. Located within the ‘Allow’ section of the Flash settings is the list of all websites currently with Flash enabled. If the First Bankcard Learning Center isn’t listed, then simply click ‘Add’ and type https://firstbankcard.csod.com to enable Flash within Chrome moving forward.

NOTE: If the First Bankcard Learning Center URL is listed, then Flash has already been enabled.