THE IT SUPPORTCALLS THATNEVER HAPPENED

NEXT GENERATION ITSM

WHO PUT JANE FROM FINANCEIN CHARGE OFNETWORKSUPPORT?

Next generation collaborative ITSM means Jane has the power to help the VP of Marketing resolve his WIFI password issue while the Service Desk deliver real value where it’s needed.

WHO PUT MIKEFROM SALESIN CHARGE OF DEPLOYING BYODSECURITY POLICY?

Next generation collaborative ITSM means Mike’s passion helps 6 people, from 3 countries enable their BYOD security policy while the Service Desk deliver real value where it’s needed.

WHO PUT JIMFROM LEGALIN CHARGEOF FILEMANAGEMENT?

Next generation collaborative ITSM means Jim’s knowledge helps Mike in Sales access the latest version of the new sales presentation while the Service Desk deliver real value where it’s needed.

WITH PEER-TO-PEER SUPPORT...

...NOW YOUR LAST RESORT MIGHT JUST BE YOUR FIRST.

Next generation collaborative ITSM

Reasons to be cheerful...#1 Lowers the cost of IT service support

#2 Faster more efficient IT Service Delivery and issue resolution

#3 Increased customer satisfaction

Next generation collaborative ITSM

Reasons to be cheerful...#4 Reduces the pressure on the service desk by

extending your ‘shift-left’ capabilities

#5 Ensures ‘tribal’ knowledge is not only shared but can be retained and augmented over time

#6 Enables IT to listen to customers and proactively engage their user community

Download our Smart Guide:

HARNESSINGTHE POWER OFPEER-TO-PEERSUPPORT

SMART GUIDE:

HARNESSING THE POWER OF PEER-TO-PEER SUPPORT

DELIVERING MORE EFFICIENT ITSM BY LEVERAGING THEUNTAPPED POWER OF PEER-TO-PEER SUPPORT

THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER PEER-TO-PEER THE POWER OF PEER-TO-PEER THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF THE POWER OF

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