the hamilton group - introduction
TRANSCRIPT
WHO WE ARE
The Hamilton Group was started by two plumbers, with a combined experience in the
trade of over 20 years, initially as a plumbing & heating company. We have now
evolved, over the last 4 years, to offer plumbing, heating, gas, electrical, drainage,
painting and high-end bathroom fitting services (All detailed further below). Our aim is to
be the “go-to” property maintenance & refurbishment company for the high-end
residential property market in London.
WHY CHOOSE US
Henry Ford said “Quality means doing things right, even when no one is looking”.
This is an ethos we live by at The Hamilton Group. Nothing is more important to us
than delivering the highest quality workmanship we can, on every job do. Quality is the
only thing that matters. Quality means happy customers, and happy customers grow
businesses. We formed the company to raise industry standards as we believe the
property maintenance industry is failing the people of London, through its relaxed
ways of qualifying tradesmen, and its toleration of hit-and-run business practices.
It’s time for greater standards of workmanship & customer service, and we believe
we can make those changes. We employ ‘craftsmen’, and not simply tradesmen.
People who are truly passionate about the work they do, and who are constantly trying
to better themselves and their craft. We currently work for several property managers
and through meetings with them we have identified a few common requirements:
Providing complete peace of mind – you want to be able to pick up the phone,
pass that problem on to us, and know that it’s going get taken care of.
Dealing with tenants directly in terms of arranging access / keys / times.
Constantly keep you updated as to the progress of the job.
Provide detailed feedback on completed jobs, along with before & after
photos Send out reminders – gas safety certificates / boiler services / EICR’s
are due.
Make sure keys ,along with certificates etc, are returned same day.
Honesty and Communication are the keys to a good working relationship
between tradesmen and property managers
Ideally we’d like to meet with your property managers, to discuss your specific
requirements, so that we can best serve you. We are a service business after all, and
that’s what we’re here for.The subsequent pages go into more detail about the
services we provide, the qualifications and experience that we have.
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“A great team, very reliable, easy to deal with. Very good at giving advice. Always
very punctual, clean and tidy. Highly recommended. Fair Price. We will definitely
use them again whenever we need” - Andrew - Kensington
Please see more of our customer feedback here on our Google+ page
Plumbing (24/7)As mentioned above, the company was started by plumbers and plumbing remains the
core of our business to this day. We know what to look for in a good plumber,
experience and attitude wise, and over the past 4 years we’ve been trading, we have
constantly improved our hiring process (and will keep doing so). Presently we have a
great team of plumbers on board, some who have been with us for years now and will
hopefully be with us for years to come too. All our plumbers have to have their NVQ 2
& 3 plumbing qualifications, as well a minimum of 5 years’ experience in the trade. We
have plumbers on call 24/7 and we can assist you with everything from
Finding and fixing leaks
Repairing & replacing taps, toilets, sinks, showers etc
Unblocking internal drains (Larger blockages can get escalated to our ‘Drainage’
division) Washing machine & dishwasher installations
Upgrading cold water mains (Thames Water approved
contractors) Saniflo or macerator repairs / replacements
Water softener installation
Waste disposal unit installations
Basically anything that has water running through it
Repairing leaks Booster pump installations
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“The Hamilton Group came recommended by a friend, and I used them to
install a new boiler and megaflow cylinder in my house. It was an absolute
pleasure having the guys in my home for the 2 days, they were polite and friendly,
and got the job done on time and all working well!” - Scott - Balham
For some examples of some of our work please see our Website
Central Heating, Boilers & Gas (24/7)Another of our core services, we have heating engineers on-call 24/7, all of whom
have over 5 years in the trade (As a minimum), are Gas Safe qualified and have their
G3 Unvented Cylinders certificates too. We do in house boiler training and discuss
issues & jobs etc every week in our engineers meeting, so everyone can learn and
better themselves every week. We can assist with:
Boiler breakdowns & repairs
New boiler installations
Radiator repairs &
replacements Central heating
upgrades
Landlords Gas Safety
Certificates Boiler Services
Gas hob installations
Boiler repair New heating system installation
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Electrics & LightingOur electrical division is headed up by Richard Jackson, with over 20 years’ experi-
ence in the trade, there’s no electrical problems Richard, and his team, haven’t
encountered. From fixing a faulty light switch to full electrical inspections and
rewires. Our friendly team of electricians are here to help. The electrical division is still
growing, is currently not 24/7, but we are building on that and will be 24/7 soon. Our
electricians are usually available Mon – Sat anyway, and can help with
everything from:
General electrical maintenance &
repairs Full house rewiring / additions
Indoor & outdoor lighting
Electrical inspections & testing (ECIRs)
Portable Appliance Testing (PAT) for landlords &
agents Additional sockets / switches
Installation of spot lights & Extractor fans
“The electrician that the Hamilton Group sent round was great. Very
knowledgeable and personably too. He carried out and EICR for me, and was
back the very next day to put right everything that was not up to the current
regulations. Will definitely be recommending to friends and family” – Vivienne,
Pimlico
For some examples of some of our work please see our Website
New consumer unit installations
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Lighting
DrainageWe have team of drainage engineer’s on-call 24/7 and can unblock any drains within a
residential or commercial property. From the gutters & downpipes, to the toilets
& kitchen sinks, to the manhole in the street. We have a drain jetting machine that can
be used to not only clear blockages but periodically clean and de-scale drains & stacks
too. There’s not much we haven’t seen over the years and we’ve gained valu- able
Central London experience ( Where the drains can be quite complicated ), to quickly
identify and clear blocked drains quickly and effectively and with minimal disruption to
the customer. We clear 9/10 drains within the first hour. Our experi- enced drainage
engineers can help with:
Blocked drains, stacks and downpipes
Blocked toilets / sinks / basins / baths
etc Drain clearance
Drain cleaning
Periodic planned maintenance
CCTV drain surveys
“The Hamilton Group did an excellent job. Their drainage engineer was very calm,
help- ful and professional and made sure that the job was done properly. At my
request he even checked in with my next door neighbour and discovered that
their drains were also blocked and he was able to help them out too. I would
recommend The Hamilton to anyone who needs their drains unblocked. Thank
you” – Gail, Kensington
Drain jetting machine
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CCTV drain surveys
Please see more pictures of our work on our Website and on the Homify
website too
Painting & DecoratingWe have a specialist team of painters & decorators on board, headed up by Kamil
Laba, who has over 15 years in the trade. A perfectionist by nature, he believes the
secret to a great painting job, lies in the preparation. We do quite a few
‘end-of-tenancy’ type jobs for several agencies already - where the tenants have
moved out and the landlord wants to freshen up the place before the new tenants
move in. We also do a fair bit of communal area makeovers / facelifts, in larger
blocks where most of the apartments are owner managed but the communal
spaces need repainting every few years. Our decorators cover all aspects of interior and
exterior painting and decorating including:
Interior and exterior painting
Wall paper hanging – everything from lining paper to wide contract vinyls, to
designer wall papers.
Wood finishes – interior and exterior joinery stained and varnished in a variety of
colours and finishes. Colours matched to existing joinery.
Plastering – alongside our decorating services we also offer a plastering service.
From repairs right through to new plasterboard ceilings or walls and ceilings
skimmed prior to decoration.
Full interior house painting Plastering and painting
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Wooden sash window painting Exterior house painting
For customer reviews and to see more pics of our work, please visit our
Website
BathroomsWe specialise in high-end bathroom, wetroom and steam room fitting, week in and
week out , and are very proud to say that we are one of the few CP Hart approved
bathroom fitters in London. We have a great team of bathroom fitters onboard,
headed up Mariusz Semuniuk, a true “craftsman”, he has been creating luxury bath-
rooms for us, for nearly 4 years now. Another asset to the company is our project
manager Josh Perkin, who oversees every bathroom we do, as well as the larger
decorating jobs we do too. He is the single point of contact for all customers on
larger refurb type jobs and makes sure every refurbishment we do, is delivered to
clients' satisfaction.
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RatesWe DO NOT charge a call-out fee, but we do charge a min of 1 hours labour, thereaf-
ter we charge per half hour (So we won’t charge you for a full second hour, if we're
only there for an hour and 20 minutes). All prices listed below are exclusive of VAT.
Drainage work is priced based on having 2 engineers on site to man the jetter, and we
typically don’t need a lot longer than one hour to clear a drain, unless it’s some- thing
major.For periodic drain clearances, for large blocks / building, we can go round
and do a site survey and provide you with a quote for the work.
Decorating work is usually doing based on a quote, usually we’d come out to the
property and assess everything and give you an estimate.
Insurances
We have Public Liability Insurance of up £10 mill and Employers Liability Insur-
ance of up to £5 mill. These can be sent over upon request.
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Rates & Services Monday - Friday
7:00 - 18:00
Mon- Fri
18:00 -
21:00
Saturday
7:00 -
21:00
Sunday
7:00 -
21:00
Mon- Sun
21:00 -
7:00
Plumbing, Heating
& Gas Work85 105 105 140 140
Electrical 85 105 105 x x
Drainage (Jetting) 110 165 165 220 220
Boiler Service
(Domestic Boilers
Only)
85 105 105 x x
Landlord Gas
Safety Certificates
(Domestic)
85 105 105 x x
Gas Safety &
Boiler Service
(Domestic)
140 160 160 x x
Electrical Installation
Condition Report
(EICR) 5 circuits
210 260 x x x
PAT Test (Up to 10
appliances)160 210 x x x
Contact details
Address:The Hamilton Group,
Unit 39 Eurolink Business Centre,
49 Effra Road,
SW2 1BZ
Tel: 0207 738 8967 (All Hours)
Email:[email protected]
Our main patch
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