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Page 1 The Future of Research: How Question Answering Technology Like IBM Watson ® Will Change the Way You Innovate

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IBM’s super-computer, Watson, and the Question & Answering technology behind it captivated millions when Watson beat out reigning champions on the popular TV game show Jeopardy!. Now, many are pondering the possible applications of Question & Answering technology. Anyone who has ever used conventional search technologies knows what an arduous task research can be (hours spent chasing dead-ends and resulting in redundancy and rework). Consider what a powerful research tool – one that retrieves precise answers to your questions – would enable you to do. The possibilities are endless... The good news? This powerful research technology is commercially available today as a purpose-built solution for driving innovation in product design and manufacturing - helping organizations increase productivity, raise R&D returns, and accelerate innovation.

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Page 1: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

Page 1

The Future of Research: How Question Answering Technology Like

IBM Watson® Will Change the Way You Innovate

Page 2: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

Agenda

Introduction

The End of Search

Beyond Search: Question Answering

The Future of Research: Deep Semantics

Knowledge Enabling Innovation

Q&A

Page 3: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

THE END OF SEARCH.

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THE END OF SEARCH

Page 5: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

Traditional Search No Longer Effective…

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Page 6: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

The Failure of Search

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IDC estimates that an enterprise employing 1,000

knowledge workers wastes at least $2.5 to $3.5

million per year:

searching for nonexistent information

failing to find existing information

recreating information that can’t be found

The opportunity cost to the enterprise

is even greater.

Page 7: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

Search is Dead

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Page 8: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

BEYOND SEARCH:

QUESTION ANSWERING

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BEYOND SEARCH:

QUESTION ANSWERING

Page 9: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

What is Watson?

A QUESTION ANSWERING

TECHNOLOGY BUILT TO PLAY

JEOPARDY!

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Page 10: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

IBM Watson®

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Page 11: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

Watson Powered by ‘Deep QA’

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Source: http://laplacian.files.wordpress.com/2011/02/watson-overview.png

Primary

Search

Candidate

Answer

Generation

Supporting

Evidence

Retrieval

Deep

Evidence

Scoring

Question

Analysis Query

Decomposition

Hypothesis

Generation

Soft

Filtering

Hypothesis &

Evidence Scoring

Answer

Sources Evidence

Sources Question

Answer &

Confidence

Hypothesis

Generation Soft

Filtering

Hypothesis

& Evidence

Scoring

Synthesis Final Merging

& Ranking

Trained

Models

Page 12: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

Answering Questions

“We’re interested in helping businesses get to

the bottom of problems and answer questions

they run into to improve the quality of their

products and services, and enhance loyalty

and increase revenue”.

- Steven Mills

Senior VP & Group Executive of Software & Systems

IBM

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Page 13: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

The Deep QA Approach

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While IMB Watson’s Deep QA represents an important class

of technologies, it was designed as a Jeopardy-playing

machine and is:

NOT commercially available today

NOT easily deployed - with 90 Servers and over 2800

cores

NOT a practical application – particularly for innovation

workers who need precise answers to questions – now!

Page 14: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

THE FUTURE OF RESEARCH.

Page 15

THE FUTURE OF RESEARCH:

DEEP SEMANTICS

Page 15: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

The Deep Semantics Approach

Finds, extracts & organizes relevant solutions based on deep linguistic analysis

Helps users explore problems & solutions by mapping the intent of the user to informational concept classifications such as:

• causes and effects

• advantages & disadvantages

• applications

• components & parameters

Unlocks value hidden in internal & external content to speed discovery & decision-making

Powers breakthrough research by delivering highly relevant answers & insights

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Page 16: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

Features of a Deep Semantic Question

Answering System

Deep linguistic analysis to extract atoms of meaning from text

Reassembly of atoms of meaning to synthesize higher order conceptual informational content

Automatic classification of questions

Dual search scoring:

• Semantic fit

• Concept/question classification

Cross-language semantic concept search

Dynamic selection of answer presentation based on user intent

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Page 17: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

Deep Web Academic

Publications

The Deep Semantics Approach

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Searcher

Answer

Linguistic

Knowledge Base

Answer Ranker

Text Synthesizer

Labeled Text

Documents

Database

Preformatter

Linguistic Analyzer

Text Documents

Labeler

Linguistic Analyzer

Question Labeler

Question

Worldwide

Patents Enterprise

Content

Page 18: The Future of Research - How Question Answering Technology Like IBM Watson Will Change the Way You Innovate

DEEP SEMANTICS KNOWLEDGE

ENABLES INNOVATION.

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DEEP SEMANTICS KNOWLEDGE

ENABLES INNOVATION

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