the future of crm: archetype first

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Archetype First Tim Ward @wardamercy Head of Design and Digital Experience A Creston Communications company

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Understanding brand archetypes and the importance of defining the brand story that your customers will engage with. Tim Ward, Head of Design & Digital Experience, The Real Adventure For more information, please contact: Simon Brace, New Business Director The Real Adventure T: 0117 244 0800 E: [email protected]

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Page 1: The Future of CRM: Archetype First

Archetype FirstTim Ward@wardamercy Head of Design and Digital Experience

A Creston Communications company

Page 2: The Future of CRM: Archetype First

What is it that we want to do? We want to be free to…do what we want to do. And we want to have a good time.

And we want to get loaded…

Page 3: The Future of CRM: Archetype First

We want to connect brands with consumers so they buy their stuff

Page 4: The Future of CRM: Archetype First

Stories and narrative

Page 5: The Future of CRM: Archetype First

Jay Cartwright - The Inbetweeners

For narratives to ring true they have to come from a place of authenticity

Page 6: The Future of CRM: Archetype First

“Last time I went to the country, I had a bit of bother. A cow. It charged me so I had to knock it out. One punch. I had to leg it though coz it's mates saw what was going on, and no word of a lie, they stood up on their hind legs and started firing milk at me from their tits.”

Jay Cartwright - The Inbetweeners

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Authenticity requires a consistent voice

Mission control - Apollo 11

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Archetype first

Carl Jung

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Archetypes for brands

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LynxMagician

Page 12: The Future of CRM: Archetype First

Harley-DavidsonOutlaw

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Nike Hero

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Häagen-dazsLover

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Ikea

Regular person

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Compare the marketJoker

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Mercedes-BenzRuler

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LegoCreator

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FairyCaregiver

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Coca-Cola Innocent

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PersilExplorer

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BBCSage

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Archetypes can help us to define the brand’s role in any narrative

Spielberg & Lucas - Raiders of the Lost Ark

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Coca-ColaHappy ID

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KFCPhonestack

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We want consumers to connect to others on behalf of the brand

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Archetype first helps us connect consumers to brands

Mars Blackmon - Nike

Page 30: The Future of CRM: Archetype First

Archetype first helps consumers to connect to others on behalf of brands

First kiss - Wren

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Benjamin Hoff - The Tao of Pooh

How can you get very far, If you don’t know Who You Are? How can you do what you ought, If you don’t know What You’ve Got? And if you don’t know Which To Do Of all the things in front of you, Then what you’ll have when you are through Is just a mess without a clue Of all the best that can come true If you know What and Which and Who.”

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Archetype First

Tim Ward@wardamercy Head of Design and Digital Experience