the future of business, the future of it…the socially enabled enterprise

11
The Future of Business, The Future of IT… The Socially Enabled Enterprise Jim Stikeleather

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Jim Stikeleather discusses how Enterprise IT will focus more on enabling, facilitating and accelerating more collaboration, choreography, orchestration, and the provisioning, management, monitoring and securing of “services” as these are the things that will be used to create value for the enterprises customers.

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Page 1: The Future of Business, The Future of IT…The Socially Enabled Enterprise

The Future of Business, The Future of IT…

The Socially Enabled Enterprise

Jim Stikeleather

Page 2: The Future of Business, The Future of IT…The Socially Enabled Enterprise

2 Services

A perfect storm is on the horizon…

Enterprise 2.0

Management 2.0

Capitalism 2.0

Economics 2.0

IT 2.0

New Game, New Playing Field, New Rules, New Players…Means Innovation, Flexibility, Agility, and more…

Page 3: The Future of Business, The Future of IT…The Socially Enabled Enterprise

Services

The future of IT in context:Serendipity Economy

3

Create Customers,

Lower Transaction

Costs, Overcome Economic Friction

Planning to

Preparation

Directing to

Mentoring

Staffing to Engaging

Controlling to

Framing

/

http://www.zdnet.com/blog/hinchcliffe/the-state-of-enterprise-20/143

Page 4: The Future of Business, The Future of IT…The Socially Enabled Enterprise

The Rise of the Enterprise 2.0

+ Standards-basedService orientedInteroperable+ Inter-enterpriseIntelligent Networks

ProprietaryMonolithicSilosEnterpriseDumb Networks

10. Technology

+ Relationship Capital

+ Experiences

Transactions

Product/Services9. Relationships

+ Transparent

Real Time

Networked Intelligence

Opaque

Asynchronous processing

Traditional BI

8. Information Liquidity

+ Global N-Generation

Collaboration

+ Across the B-web

Traditional Demographics

Containerized

Internal

7. Human Capital & Knowledge Capital

External (+ Inter-enterprise Integration)Modular Reconfigurable

Internal (Enterprise Integration) Complex Hardwired

6. Business Processes

Engage and CollaborateSelf-organizingPower through …Agile

Plan and Push HierarchicalPower over …Lumbering

5. Modus Operandi

+ Open + Shared

Proprietary Protected4. Intellectual Property

+ Open Innovation+ Co-Creation

Closed InnovationDo it Yourself3. Value Innovation

Focused on CoreBusiness Web Context, agency+ Fasttrack Business Models

Vertically Integrated

Non-porousContentM&A

2. Corporate Boundaries

GlobalEngine - China, India, EmergentFree Trade

NationalEngine - US, Japan, EuropeProtectionist

1. World View

Enterprise 2.0Closed CorporationStrategy Domain

Page 5: The Future of Business, The Future of IT…The Socially Enabled Enterprise

5 Services

The Socially Enabled Enterprisehttp://moogsoft.wordpress.com

http://blog.thecustomerframework.com/?Tag=socially+enabled+business

Page 6: The Future of Business, The Future of IT…The Socially Enabled Enterprise

6 Serviceshttp://www.boostzone.fr/en/the-fractal-nature-of-entreprise-2-0/

IT Must Find the Balance: control, conformance and consistency without strategic inertia, frustrated innovation and squandered initiative

Efficiency @Scale

Management Control

StandardizationSpecializationCentralization

ExpertiseHierarchyAlignment

ConformancePredictability

Extrinsic RewardsClosed

Efficacy @MomentEngagement

FreedomDiversity

Mash-abilityDisaggregation

Collective IntelligenceCommunity

ExperimentationOpt-in

SerendipityIntrinsic Rewards

Open

Scale Adaptability

Efficiency Innovatio

n

Discipline Engageme

nt

Page 7: The Future of Business, The Future of IT…The Socially Enabled Enterprise

7 Services

What does it all mean for IT?

Overall, the market expects:

• Capability

• Flexibility

• Adaptability

• Speed

• Costs to Revenues

• Time to Value

Decision criteria varies across the different roles in the organization.

CEONo Capital Expenditures

Linear or Decreasing Operational Expenditures

Time to Market & Capability

CIO/CTOLegacy Extension

Information:• Assurance & Security• Governance &

Compliance

Integration & Management

CFOOn Demand

Metered

Natural Billing Units

End UserAny Where

Any Time

Any Device

More collaboration, choreography, orchestration, “services”

Less transaction, infrastructure, technology, code

Page 8: The Future of Business, The Future of IT…The Socially Enabled Enterprise

8 Services

The Evolving Organization Model for IT

1. Information Over ProcessCompetitive advantage from information technology shifts toward customer experience, data analytics, and knowledge worker enablement, consequently, information management skills will rise in importance relative to business process design.

2. IT Embedded in Business ServicesCentrally provided application and infrastructure will be embedded in business services and delivered by a business shared services organization.

3. Externalized Service DeliveryDelivery will be predominantly externalized as vendors expand service provision and internal resources become brokers not providers.

4. Greater Business Partner ResponsibilityBusiness unit leaders and end users will plan a greater role in obtaining and managing technology for themselves where differentiation has more value than standardization.

5. Diminished Standalone IT RoleIT roles will be embedded in business services, evolve into business roles, or be externalized. Remaining IT roles will be housed in a business shared service group. The CIO position will expand to lead this group or shrink to manage IT procurement and integration.

Page 9: The Future of Business, The Future of IT…The Socially Enabled Enterprise

9 Services

The FutureAutomateStandardize Simplify

The unneed

ed

Mgmt.&

toolsCentralize

VirtualizeComput

e,

storage,

network

Tasks&

stepsProcesses

Self-serviceIntroduce

FederationRefresh&

upgrade

Modernize

IntelligentCapacity

Data CenterAutomation

Server Consolidatio

n

Test and Developmen

t

Computing Clouds

Policy-BasedWorkloads

On-DemandScalability

Self-Service

Self-Service

Abstraction Abstraction Abstraction Abstraction Abstraction

Virtual Infrastructure

Virtual Infrastructure

Virtual Infrastructure

Virtual Infrastructure

ManagementMonitoringCompliance

ManagementMonitoringCompliance

ManagementMonitoringCompliance

Orchestration(internal)

Orchestration(internal)

Choreography(external)

Eliminate

Getting IT “there” (in the end there is no “there”)

Page 10: The Future of Business, The Future of IT…The Socially Enabled Enterprise

10 Services

Appendix…

Page 11: The Future of Business, The Future of IT…The Socially Enabled Enterprise

11 Services

http://www.youtube.com/watch?v=u6XAPnuFjJc