the future is technology

Sponsored by:CHIC Conference & Exhibition 2021Meet. Learn. Share

The Future is Technology

CHAIR: MARK EASTON, BBC

PRESENTERS:

• TOM COLLINS, WORCESTER BOSCH• JULIE WEAVING, AICO• CHARLES SOLANKI, SWITCHEE• DAVID LEACH, NOVUS• MARTIN RADBOURNE, CHIC• COLIN SALES, 3C CONSULTANCY

TIMING: 12:10 – 13:00

Heating with Hydrogen

Image: H21 Leeds City Gate

Images: H21 Leeds City Gate

H2READY

Convert Existing Boiler

Exchange Boiler Multi-Fuel Boiler Hydrogen-Ready

Boiler

12

H2READY

13

BurnerGas Restrictor

Code Plug

Condensate Removal

Flashback Prevention

Gas-Air Ratio Control

Ignition Performance

Gas Soundness

Materials Compatibility

ConversionFlame Detection

Thermoacoustics

Safety Case

3 2 1 23% H2

Condensate Removal




Gas Soundness



Thermoacoustics

Safety Case

H2 CH4

Condensate Removal




Gas Soundness



Thermoacoustics

Safety Case

Heating with Hydrogen

Smart Home – The LINK

v3.0 t30

OverviewFire & CO

AlarmsEnvironmental

SensorsActionable

InsightsCase

Studies

Legislation, Standards &

Statistics

Legislation, Standards & Statistics

Homes (Fitness for Human Habitation) Act 2018

Applicable to England and Wales but similar requirements are defined in Scotland (Tolerable Standard) and in Northern Ireland (The Housing (NI) Order)

Requires all landlords (private and social) to ensure that their properties are fit for human habitation, including:

• Fire and CO

• Ventilation

• Excess cold/heat

• Damp

What happens if landlords don’t comply

• Compulsory property improvements, potential compensation

Measures that can be taken

• Comply with British Standards

• Response KPIs in place

• Tenant engagement

• IoT data solutions

Energy Efficiency Standard for Social Housing

What is it?

• Encourages landlords to improve the energy efficiency of social housing in Scotland

• To help remove poor energy efficiency as a driver for fuel poverty

• Air Quality and Environmental impacts are included

Recommended Data

• Landlords are encouraged start to collect the air quality impact data for energy efficiency measures

• Before and after installation data on carbon dioxide, temperature and humidity

• Introduction of innovative technologies means homes can potentially be very efficient

• Effective monitoring and evaluation is crucial when assessing the effectiveness of an intervention

Overview

Links the alarms and sensors in the

property to the landlord

Cloud based data transfer

Mains Powered (Fixed Installation)

Roaming SIM

Nationwide coverage

Managed on a desktop

dashboard

Set up using a Smartphone

Overview

12,000+Systems Installed

70,000+Devices Connected

500+Accounts

Overview

2,000,000+System Events

Overview

Gateway is 3rd party accredited by BSI to dedicated standard:

Internet of Things (IoT)

Security of device against common vulnerabilities for use in a commercial environment

KM 735628

Fire & CO

Alarms

Events Reporting

Fire Alarm

CO Alarm (High, Medium, Low)

Head Removed

Button Test

Power Up

Event Stopped

Sensor Fault

Low Battery

End of Life

Mains Absent

Gateway Mains Absent

Gateway Low Battery

Gateway Check-In

Gateway

•

•

•

* 600/208 Series Battery Alarms Only

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

*

Environmental

Sensors

Environmental Sensors

Why Environmental Sensors?

• Addresses several challenges:

• Condensation, Damp and Mould

• Fuel poverty

• Compliance

• Carbon footprint

• Resident health and wellbeing

• Assists strategic direction:

• Homes Act, EESSH (Energy Efficiency Standard for Social Housing), COP26, PAS 2035

• Easy to install and manage

• High ROI

Environmental Sensors – where to install?


Temperature + Humidity + CO2

Ei1025

Temperature + Humidity

Ei1020

Features

• Two models

• Temperature and humidity sensors built in

• Additional CO2 sensor in Ei1025

• 10 Year Lithium Battery Powered

• Links to SmartLINK Gateway via RF

• Tamperproof locking mounting plate

Better maintained, healthier and more

energy efficient homes homes

Over the air update to existing SmartLINK

Gateway

Battery Powered

10 year life

Actionable Insights through AI and

machine learning

Managed on a desktop

dashboard

Set up using a Smartphone


Actionable Insights

• Connected sensors across multiple properties will give millions of data readings

• We use advanced Machine Learning (Artificial Intelligence) to constantly interpret this data

• Clear Actionable Insights are then presented to the user

Actionable Insights

Actionable Insights

Temperature + Humidity + CO2

Ei1025

Insights

• Condensation, Damp, Mould

• Energy Efficiency

• Excess Cold/Heat/Fuel Poverty

• Asset Management

• Indoor Air Quality

• Void Risk

• Allergy Risk

• Ventilation

Temperature + Humidity

Ei1020

Insights

• Condensation, Damp, Mould

• Energy Efficiency

• Excess Cold/Heat/Fuel Poverty


Fire & CO Alarms

Insights

• Maintenance

• Compliance

• Alarm Activations


Actionable Insights

• Analysis of data including:

• Temperature

• Humidity

• External temperature and humidity – local weather data

• Algorithm calculations

• Aspects such as dew point for condensation

• Analysis of data including:

• Temperature

• Humidity

• Room type (e.g. living room, bedroom = higher allergen risk)

• Algorithm calculations

• Hygrothermal modelling

Platform

Portal Installer App Resident App

Platform – Portal

• Designed with social landlords

• KPI based

• Detailed property / portfolio view

• Designed for multiple user roles

• Direct integration into IT systems (APIs)

Platform – Installer App

• Installation of systems – QR code scanning

• View status of devices in a property

• View device event history

• Add and remove devices from a system

Platform – Resident App

• Features and notifications

• Improved resident engagement

• Enhanced business case

• Improved resident health and wellbeing

Case Studies

55 55

Case Study – Fire and CO Alarms

• Gateway added to existing installation

• CO Alarm installed in kitchen to cover boiler and cooker

• High level of CO detected, leading to an activation notification being sent

• Head Removed notification then received

• Client attended site and discovered a high risk appliance

• High Risk Tenant identified and potentially a life saved

56 56

Case Study – Environmental Sensors

19% improvement in ventilation

Better respiratory health

Better maintenance outcomes

Reduction in damp and mould risk

Empowerment led to behaviour change

Now ‘low’ risk across all properties

Identified mould caused by structural and lifestyle

issues

Highlighted a long-term unexpected property abandonment

Identified homes with poorer thermal rating for potential investment

Better lives, intelligent homes

This document contains proprietary information and may not be reproduced, transmitted, or translated in any manner without the specific consent of Switchee Ltd.

The future of housing analytics

Sw

itche

e

CHIC Conference & Exhibition 17 November 2021

Switchee exists to improve the quality of life for people living in rented homes.

Who are Switchee?

Switchee is the UK’s largest platform of internet connected devices that reduce fuel bills and provide a real-time data feed

to and from the property.

70+EnterpriseCustomers

1 BillionHousing Data

Points Gathered

176.5kgof CO2 Saved per

device each year

Our Ecosystem

API

The Switchee ecosystem consists of the smart thermostat,

heating control unit, sensors and the Switchee Insights

dashboard.

SwitcheeAPI

Business SystemsIntegration

Analytics and Live AlertsDashboard

CalculatedAnalysis

DataTransmission

Industry-LeadingCloud Data Warehousing

Sw

itche

e

Sensor data from Switchee (Temperature, Humidity, Air

Pressure, Motion and Light) is transmitted via GSM,

analysed and presented through live alerts and metrics

on our dashboard.

The

Intr

od

uct

ion

Resident Benefits

17%Energy bill reduction

on average when a Switchee is installed.

£118Annual savings

giving residents more disposable income, whilst increasing the efficiency of maintenance.

Sw

itche

e

How does Switchee benefit your

ultimate customer - the resident? It

helps save them on their heating bills

and reduces their energy output.

The

Intr

od

uct

ion

Individual Property Data

allows you to identify property problems on a property-by-property basis.

Prioritised Action Lists

gives you a list of properties that require attention as well as the problem that needs addressing.

Complete Historical Data

to understand property trends and diagnose new problems.

Total Stock Overview

showing you details about your portfolio’s overall performance.

Switchee PropertyAnalytics and InsightThe Switchee Insight Dashboard shows data on all properties with a Switchee installed, both at a portfolio level as well as on an individual level. Exception alerts helps you to manage your properties, increase tenant satisfaction and reduce maintenance expenditure.

Sw

itche

eR

etr

ofit

Ana

lysi

s

76% Low RiskFuel Poverty

14% High RiskMould

Validate Actions and Interventions

Utilise Switchee data to assess results over time

Combine your data on completed works with Switchee’s data on property performance to assess the success of fixes and property improvements.

Switchee data here is

showing a humidity drop

This is indicating that the

installation of a ventilation

system has functioned as

intended and is now

actively helping residents

reduce excessive humidity

without negatively

impacting their lives.

Peabody results 100% effective against CDM £219k saving on remedial costs

Talk Directly With Your Residents DigitallySwitchee allows you to communicate with

your residents through its touch screen.

Communication is handled through a GSM

module included in the device - allowing

you to communicate independently of a

resident’s WiFi. Use Switchee to announce

new or important changes and request

callbacks directly on a screen in a

residents home.

90%Switchee On-Unit Message

Engagement Rate

Vale of Aylesbury Housing Trust results: 87% response rate to messaging £35 savings per property per year versus the cost of letters

Smart Appointment Scheduling

Reduce no access visits. Reduce the cost of Compliance.

With our smart appointment scheduling, we’re able to help you find the

best times to visit the property to conduct maintenance, boiler repairs

and all of the other routine visits you need to perform.

Futures results 100% access rate for surveyor visits when using Switchee (up from <50%)

90% reduction in wasted LGSR visits £93 saving per property

Through the reduced energy output of a resident’s heating

system, as well as the solution offered through Switchee,

Switchee helps to reduce your portfolio’s overall carbon

footprint.

With reduced engineer and liaison officer callouts, we also

reduce your operational carbon emissions.

Reduce Your Portfolio’s Carbon Footprint

Dudley Metropolitan Borough Council results: £10,880 Savings For Residents Significant increase in efficiency on LGSR

Sw

itche

eC

lient

s S

um

mar

y

Switchee helping Energy Solutions Team to reach out to residents to help with adoption

of renewable heating.

HAES Project

100+ Real-time Data

ERDF Funding

Homes upgraded

from storage heaters to

Heat Pumps

Valuable for queries and targeting

customer advice

Sw

itche

eC

lient

s S

um

mar

y

Switchee helped Dudley’s Energy Team to reach out to tenants in order to provide

energy savings advice.

97% 107 £10,880Response rate

on digital messaging

Resident Requests

Savings made for their tenants

Sw

itche

eC

lient

s S

um

mar

y

Switchee helped Nottingham City Homes to remotely diagnose property issues relating to

CDM and reduce residents energy usage.

£780 4.54Saved Yearly

by one resident

Tonnes of CO2 Saved Per Year

“An investment with a payback period as short as 2 years is a no-brainer. For every £1 invested, Flagship makes a net £2 saving and we put £2 in the pocket

of our resident. That is a very strong business case” Dave Armstrong

Flagship CFO

Pilot - 12 flats, IoT project - connectivity, insight through sensors.

Post Project two of the ten properties, new ventilation systems were installed as high humidity was detected.

Operational Project - 493 homes - CDM, Customer Satisfaction, digital messaging, Remote boiler testing, appointment scheduling.

15K £7.3MSwitchee UnitsBeing Installed

Saved in thenext 10 years

£1.8MResident Fuel Bill Savings Per Year

LISTENING

THANKS FOR

[email protected]

Charles SolankiCustomer Success Manager

This document contains proprietary information and may not be reproduced, transmitted, or translated in any manner without the specific consent of Switchee Ltd.

How Novus is utilisingtechnology to deliver our promise

Presented by David Leach

Think customer experience, not internal process!

• Open architectures and data driven decisions.

• Provide multi-channel contact options.

• Create transparency.

• Use data for continuous improvement.

Using technology to deliver our promise

• Initial contact.

• The day before.

• On the way.

• When we’ve finished.

• For the client and the tenant.

Designing services with customers, for customers!

Creating transparency

• Move from reactive to proactive services.

• Realtime diagnostics and support.

• 360 view of asset management.

• Continuous engagement and collaborative innovation.

Collaborative innovation drives continuous improvement!

A digital future

COMSCHIC Order Management System

Presented by Martin Radbourne

My drivers and influence

• Background in accounts and data management for a large FM company

• Workplace culture of process improvement

• Bringing this passion into CHIC – it all adds up!

• Worked in the housing sector for 2 years

• Interpreter between practical and technical

COMS – what and why

• Browser-based ordering and programme management platform

• Easy to use, familiar interface

• Designed for members to give clarity and insight into costs and programme performance

• Developed in concert with our member AND our supply chain

COMS – good for our supply chain

• Streamlined ordering process

• Multiple suppliers, one order

• “One click ordering” for pre-defined material sets

• Scaled to mobile devices, order at site if needed

• Controlled materials are approved before invoices are generated

• Invoices produced are consistent and clear

• Means less time processing and less wait for payments

COMS – good for our members

• Control of programme costs down to specific rooms and elements within properties

• Ease of administration • programmes and catalogues can be managed in

one place with simple, bulk data uploads

• Consolidated invoices• Generated automatically and scheduled to

match payment runs• Consistent format improves First Time Pass

rates

COMS – good for our members• Customisable Dashboard reporting

• A live snapshot that provides oversight of materials spend at all levels

• View materials ordered against individual properties

• Track supplier performance of material orders

• Free!

Designed for development• Modular tile system – plug in new features• Seamless integration with supplier systems• Expansion to other members• Procurement and labour management modules• Constant evolution, frequent updates based on user feedback

Get in touch to request a demonstration

[email protected]

or come and see me at the COMS stand next to the main stage

mailto:[email protected]

The Future is Technology

Current 3C customers

Context

Why is Data Governance Important?

“Data Is the New Air”NHS Data Strategy

BBC News

22nd June 2021

History is repeating itself

What if……

The Community Cloud

• Take 365 as an example

• Now take it to the next level – include housing, asset, contractor, customer portal, data compliance

• Everything required to support:• Regulatory returns

• Social housing White Paper

• Fire Safety Bill

• NHF Code of Governance

• Strategic insight

• Agile working

A community cloud is a collaborative effort in

which infrastructure is shared between several

organisations from a specific community with

common concerns, whether managed internally

or by a third-party and hosted internally or

externally.

The Community Cloud

X HMS, CRM, HR, 365, etcX ServerX Backup

X DR plan

X Hardware contracts

X Cabling

X Server space required

X Replacement cycle

IT spend Responsibility

• 99.99% up time• One fee• Data controlled • Sustainable (Servers are power hungry) • Shared expert IT services• Always on latest version• Touch button reports• Intelligent income collection• Document scanning• Shared cost

Conclusion

Protect income stream

Create efficiencies

Help improve lives

Make management easier

Help make the World a happier

place

Sponsored by:CHIC Conference & Exhibition 2021Meet. Learn. Share

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the future is technology

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