the community cloud and the quantifiable self
TRANSCRIPT
The Community Cloud and The Quantifiable Self
Lisa Hammitt Vice President, Strategy and Operations, Salesforce Community Cloud [email protected] @lisahammitt
Connect With Your Customers in a Whole New Way
SNA Terminal
Mainframe LAN / WAN
Client
Server
LAN / WAN
Client
Server
Thousands customer interactions
connected things Billions Trillions
LTE
Mobile
Cloud
Millions
Thousands customer interactions
connected things Billions Trillions
LTE
Mobile
Cloud
Millions
Salesforce Community Cloud!Engage with customers, partners & employees!
ConnectedDrive action and integrate data and records !
Personalized Recommend relevant content to each user!
FastImplement quickly with templates that run on any device !
70% reduction in Car Burglary and 15% reduction in Type 2 crimes
17% reduction in violent crimes across Hartranft and Strawberry
Needle Park in Kensington is cleared of drug activity for the first time in 25 years
PhillyRising Reduces Crime and Improves Quality of Life
Rich Negrin, Deputy Mayor, City of Philadelphia
“It takes the hood to save the hood…Community Policing happens from the stoop and in the street." Rosetta Carrington-Lue, Chief of Staff, City of Philadelphia
Athena network already 150K strong to predict breast cancer
From 5,209 to 1M participants by adding Data Science
Over 20 types of sensors used to gauge heart rate, exercise and to moderate activity
Placing Prevention of Alzheimers at the Forefront
Edwin Martin, Deputy CIO, UCSF
“Our Farmer’s Market of Researchers will run the next Framingham Study from the FitBit.” Edwin Martin, Deputy CIO, UCSF
Demographic, purchasing patterns connects customers 24/7 for Fashion Mayday
New business model lets customers choose the right look at the battleground, in front of their closet
Never shop alone community and advice from anywhere for $1.1T market
San Francisco Clothier Becomes a Puffer Fish
”A relationship with their clothes extends beyond the time a customer is in the store.” Jake Wall, Chief Creative Officer, Artful Gentleman
World’s first FDA approved wireless-enabled glucose meter Secure Customer Portal built in less than 30 days Validated, HIPAA Compliant Customer Contact, Order Fulfillment, Complaint Handling Secure Customer Community Consolidated multiple billing systems
Engaging The Ecosystem Brings Clear Results
Source: Deloitte Consulting
Customers
38 % +
27 % + 31 %
-
Faster Resolution Time Higher Sales
Conversion Less Time Finding Experts
Partners Employees
Data Science Powers Customer Engagement!
High VolumeCustomer Data!
Relevant Customer
Engagement!
Data Science !
Fireside Chat with Chang Choo, Senior Director, IT, Philips!
Thank you