SPECIAL ADVERTISING SECTION

SPECIAL ADVERTISING SECTION: This section was edited and produced by Chicagoland Publishing Co., a subsidiary of Tribune Company.

ConsumerResource Guide

Last year more than 20.3 million people asked the Better Business Bureau about thereputation of companies in Northern Illinois or asked us to assist them with a complaint.

The Better Business Bureau®

BBB’s Free

“Request A Quote” ServicePage 6

Better Business Bureau’sTop Ten Scams Of 2011Page 8

Shred It And Forget It!Free Shredding ServicesPage 10

Complete List of

BBB Accredited BusinessesPage 11

visit us online at

bbb.org

2 | BBB Consumer Resource Guide SPECIAL ADVERTISING SECTION

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1 From MONEY Magazine, September 2011 © 2011 Time Inc. MONEY is a registered trademark of Time Inc. and is used under license. MONEY and Time Inc. are not affi liated with,and do not endorse products or services of Discover.

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SPECIAL ADVERTISING SECTION BBB Consumer Resource Guide | 3

4 | BBB Consumer Resource Guide SPECIAL ADVERTISING SECTION

Limited 4G LTE availability in select markets. 4G speeds delivered by LTE, or HSPA+ with enhanced backhaul, where available. Deployment ongoing. LTE is a trademark of ETSI. Learn more at att.com/network. Phone subject to availability. Microsoft Windows® Phone and the Windows logo are trademarks of the Microsoft group of companies. Screen images simulated. ©2012 AT&T Intellectual Property. Service provided by AT&T Mobility. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property. All other marks contained herein are the property of their respective owners.

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Acquisitions Acquired over $30 billion in income producing properties to date

Institutional PartnersOver $3.2 billion of institutional assets under management

FinancingProvided more than $16.6 billion in commercial mortgage financing; $9.7 billion inloan servicing

Managed AssetsManaged assets in excess of $25.1 billion (as of 3/31/11)

InvestmentsOver $18.3 billion in capital raised, more than 353,000 investors and more than 424 investment programs successfully completed

Leasing & Property ManagementOver 127.4 million square feet of commercial properties located in 47 states

“Inland” refers to The Inland Real Estate Group of Companies, Inc. which is comprised of a group of independent legal entities some of which may be affiliates, share some common ownership or have been sponsored and managed by subsidiaries of Inland Real Estate Investment Corporation. The Inland name and logo are registered trademarks being used under license.

National Headquarters 2901 Butterfield Road

Oak Brook, IL 60523 (630) 218-8000

www.inlandgroup.comfollow us on Twitter @InlandGroup

The Inland Real Estate Group of Companies, Inc.At Inland, we specialize in creating and developing companies that provide real estate and real estate-related services. As a diversified group of companies, we successfully leverage our experience and share market knowledge with one another to help our clients and investors succeed. Inland companies cumulatively employ more than 1,600 people nationwide.

®

The Inland Real Estate Group of Companies, Inc.2009 Torch Award Winner for Marketplace EthicsBetter Business Bureau’s of Chicago and Northern Illinois

The BBB recommends donors askthe following questions before giving:

1. Is this a charity I can trust?Look at the appeal carefully; some

charities’ names sound the same. Donot be fooled by names that lookimpressive or that may closely resem-ble the name of a well-known organi-zation. A common scheme used incharity fraud is name-pirating of well-known organizations to gain the trustof donors. If someone says they arewith a certain charity, call the charitydirectly and verify that who youspoke with is really affiliated withthem. Also, visit the BBB’s websitewww.bbb.org/charity to find outwhether the charity meets the 20BBB Standards for Charity Accounta-bility.

2. How will the charity use mydonation?Ask questions about how your dona-tion will be used. Beware of appealsthat bring tears to your eyes but tellyou little about what the charity isdoing about the problem it describesso well. For example, if the charitysays it is helping the homeless, dothey explain how and where this istaking place? (Shelter, food, medical

care, etc.) Watch out for statementssuch as “all proceeds will go to thecharity.” This can mean that only themoney left after expenses, will go tothe charity.

3. Is my donation tax deductible?If you want to take a charitable

deduction for federal income tax pur-poses, make sure the organization istax exempt as a charity under section501(c)(3) of the Internal RevenueCode. To verify a charity’s tax status,access an IRS database by viewingPublication 78 at www.irs.gov.

4. Can the charity actually use what Iam donating? All charities welcome the receipt of

monetary donations, but some alsosolicit in-kind donations such as cloth-ing, food, and toys. If you are planningto donate items to a worthy cause,make sure you know the in-kind contri-butions your charity prefers.

5. Am I feeling pressured to give? Do not succumb to pressure to

give money on the spot, eitherimmediately over the phone viacredit card or by allowing a “run-ner” to pick up a contribution. Also,never donate in cash. ¨

Charitable Giving:Five Questions to Ask

SPECIAL ADVERTISING SECTION BBB Consumer Resource Guide | 5

Free BBB Services: Find busi-nesses and charities you can trustand obtain FREE BusinessReviews. To check out a businessbefore you buy or to file a com-plaint visit www.bbb.org/chicago

BBB Online: Business Reviewsare available on northern Illinoisbusinesses for FREE at www.bbb.org

Social Networking: Find us onFacebook and Twitter by going tohttp://chicago.bbb.org/community

BBB Email: For businessinquiries and complaints, emailinfo@chicago.bbb.org

BBB AUTOLINE: 800.955.5100.This service deals only with com-plaints related to problems withvehicles manufactured by certaincompanies.

Telephone Service: 312.832.0500.Consumer consultants are avail-

able from 9AM to 5PM Mondaythrough Friday to obtain a Busi-ness Review over the phone.

Ratings Update: To update yourcompany’s important information,go to www.chicago.bbb.org/update-company

Chicago Office: 330 N. WabashAvenue, Suite 3120, Chicago, IL60611 Fax: 312.832.9985

Rockford Office: 401 W. StateStreet, Suite 500, Rockford, IL61101 Fax: 815.963.0329

Bienvenidos a el BBB en español:312.832.9803, 9AM-5PM Lunesa Viernes, Información impor-tante para el consumidor enespañol. Proporcionando porel Better Business Bureau,sirviendo a el area de Chicagoy el Norte de Illinois. ¨

The Better Business Bureau Consumer Resource Guide is included in all editions of theChicago Tribune on Wednesday, May 30, 2012. The Guide provides highlights on howto use the BBB to protect yourself and your money. It also lists all BBB Accredited Busi-nesses in Chicago and northern Illinois as of April 17, 2012. The companies listed meetBBB standards on this date. Over 55,700 people contact us each day. The majority ofthese consumers are checking the reputation of a company prior to doing businesswith it. Our database includes information on more than 100,000 companies in north-ern Illinois, including the almost 8,000 Accredited Businesses affiliated with the BBB.In addition, our database contains Business Reviews on over four million businessesacross the United States and Canada. These reports are free and readily accessiblethrough our Web site www.bbb.org

The goal of the BBB is to protect and empower consumers, and to promote ethicalbusiness practices. When you contact one of our Accredited Businesses make sure youinform them that you saw their advertisement or name in the BBB Consumer ResourceGuide.

Sincerely,

Roy Spencer Steve J. BernasChair President & CEO

THIS IS YOUR GUIDE TO BETTER BUS INESSES

execu

tive

committee

officers

Vice ChairGerald M. ColeMid AmericaGroup Serices, Ltd.

How to reach your BBB

President & CEOSteve J. BernasBetter BusinessBureau

Immediate Past ChairCharles A. GavzerCataldo Family Enterprises

Vice ChairKimberly A. SvobodaAdobe, North America Channels

Vice ChairCarlos M. MinettiDiscover FinancialServices

Vice ChairCathy BushmanTiffany & Company

TreasurerCarl JacobsonGE Real Estate

ChairRoy Spencer Perma-Seal BasementSystems, Inc.

SecretaryMichael E. StanczakHanson Material Service

6 | BBB Consumer Resource Guide SPECIAL ADVERTISING SECTION

Abt Electronics & Applianceswww.Abt.com | 847.967.88301200 N Milwaukee Ave, Glenview, IL

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BBB’s Free “Request a Quote”ServiceWhen dollars are tight, buyers want to ensure they areworking with businesses they can trust. A powerful resourcecalled Request a Quote is an additional FREE service on theBBB website that allows consumers to obtain a quote forgoods or services from current BBB Accredited Businessesvia e-mail, phone or mail.

The Request a Quote service helps consumers save timeand money with a few clicks. Simply describe the service youwant bids on and provide your contact information. Shortlyafter, you will receive a number of bids from companies inyour area providing the type of service you need.

To immediately access this valuable service and provideyourself the opportunity of doing business with BBB Accred-ited Businesses, visit www.chicago.bbb.org and click on the“Get a Free Quote” button. ¨

Doris ChristopherTORCH BEARER OF THE YEAR

Better Business BureauChair Roy Spencer pre-sented Founder & Chair-man Emeritus of ThePampered Chef, Ltd.Doris Christopher withthe Torchbearer of theYear Award, the top indi-vidual honor presentedby the BBB at the 85thAnnual Dinner Meetingon March 15, 2012.