The SCC Community Evaluation Capacity Building Program: Towards a Social Accountability Model

Ms. Dalia Bayoumi and

Dr. Yasmine Khodary November 2012

The Advanced Community Evaluation Capacity Building Program- Background

• The advanced program represents the second intensive phase of an introductory civic engagement program that targeted 151 of the poorest villages in 6 governorates (April 2011-).

• The introductory program included a two-day workshop on participatory community evaluation providing participants with basic understanding of the Community Service Evaluation concepts and tools and thus enabled them with very basic skills on the use of simple tools such as Community Score Cards.

• The SCC realized that few village groups were eager to take more of an active role in evaluating their basic services and a two-day introduction was not enough.

• In February 2012, the SCC launched a four week hands-on coaching/training capacity building program that would target 24 villages of the 151 villages (representing 24 local units in the 6 governorates-two parallel workshops at a time)

• These 24 villages and their representatives (8 out of 15 introductory participants) are selected by virtue of a transparent criteria of readiness and performance based on an assessment framework by trainers and SCC staff.

C R EAT I N G A N D C U LT I VAT I N G A C U LT U R E O F S O C I A L AC C O U N TA B I L I T Y O N

T H E G R A S S - R O OT V I L L A G E L E V E L

T H RO U G H

B U I L D I N G A N E W C O N S T RU C T I V E F O R WA R D T H I N K I N G M O D E L F O R C O N S E N S U S B U I L D I N G B E T W E E N S E R V I C E P ROV I D E RS A N D T H E C O M M U N I T Y O N I M P R OV I N G B A S I C S E RV I C E S P R OV I S I O N

Our vision for the Advanced Program

Objective

The 8- member Evaluation Groups include:

1.representatives of local NGOs, 2.community leaders

3. 3. Female leaders 4. 5. Service providers5. 6. Youth (50% of the team have to be

below 35 years of age)

6. These village evaluation groups would act as indigenous/internal Evaluation bodies that evaluate and provide recommendations /interventions for improving services and monitoring the implementation of these interventions.

7.

The program is working towards empowering the village citizens to take an active role in evaluating and improving basic service delivery of the most undeveloped service through:

upgrading the evaluation groups Knowledge and skills in developing and applying and the community score-card tool to conduct community service evaluations , recommending improvements and monitoring their implementation

How? A four-week coaching/hands-on training program

Preparation

•Village and team selection• orientation session with community leaders and team• 4 day hands-on classroom training on concepts and process of conducting village

level community evaluations • participatory selection of service with representatives of the village community•finalizing tools and field evaluation plan•Elections for the evaluation team head and secretary and defining team roles

Field -Data Gathering

and Analysis

•beneficiary Focus group meetings and service providers in-depth interviews• Data summing and analysis coaching sessions•orientations with Higher service officials (centre and governorate level)

Community Dialogue

•Evaluation team meeting on logistics invites and set up and preparing presentation•Community dialogue session + Commitment of officials on timed recommendation

procedures plan to upgrade service delivery

Follow up monitoring

• Refining recommendation monitoring plan•Following up with officials on recommendations procedures plan according to monitoring

plan and reporting bottlenecks

Program Partners

Village Evaluation TeamPartner NGOVillage CommunityService providers SCC teamTraining Consultants

Basic Rights standards

Availability

Service is

available

to all

Accessibility

Service is

accessi

ble

to all

Acceptability

Quality Service

is provided

with adequate

quality

SustainabilityService provisio

n is consis

tent

with th

e same good quality

أ

Service

is de

livered i

n an

acce

ptable and r

espec

tful

fashion r

eleva

nt to re

cipien

t

cultu

re and ex

pectat

ions

الخطة التفيذية المقترحة

ماذا نفذ

المتابعة

تاريخ التفيذ

األطراف المرتبطة

االجراءات التوصية

شركة المياه

التركيبات الئحة تعديلالجديدة

العدادات وتركي...ب توص...يل تكالي...ف قيم...ة تخفي...ضالجدد .للمشتركين

شركة المياه

للقرية عدادات قارى تعيين وتكلف..ة قيم..ة األهال..ى ليدف..ع العداد قارى..ء توفي..رللمياه الفعلي .األستهالك

شركة المياه

موتورات / تقوية محطةأضافية

القرية في المنازل ك.ل إل.ي لتص.ل المياه ضغ.ط .زي.ادة

المحطة لتطهير معتمد برنامج عملالشبكة

) الشبك.ة ) غس.يل المياه مواس.ير لشبك.ة الدورى التطهي.رللحريق عمومية حنفيات توفير خالل .من

المحطة الشركة من قرار إصدار ) للتعام.ل ) / مس.ئول فرع.ى مكت.ب آلي.ة أ.و نظام وض.عالشرب مياه وص.الحية أعطال. ع.ن الشكاوى م.ع اليوم.ى

ال.مواطنين لشكاوى الفورية االستجابة تتم .حتىشركة المياه

الشركة من قرار إصدار إجراءات لتيس.ير بالقري.ة مس.ئول أ.و فرع.ى مكت.ب توفي.رالجدي.دة .االشتراكات

المحطة للصيانة معتمد برن.امج عمل مواس.ير وكفاء.ة ص.الحية عل.ى الدورى والكش.ف الص.يانةبالقرية المياه .وشبكة

فريق التقييم

ندوات بعمل القيامللمجتمع

مياه اس.تخدام ف.ي الترشي.د بضرورة المواطني.ن توعي.ة .الشرب

فريق التقييم

ندوات بعمل القيامللمجتمع

الشرعية غير التوصيالت بخطورة المواطنين .توعية

شركة المياه

جديدة خطوط. تركيب السكان.ية المناطق لبعض الرئيسية الخطوط. توفير. بالقرية الشرب مياه من المحرومة

شركة المياه

جديدة خطوط. تركيب من المحرومة الشوارع لبعض الفرعية الخطوط. توفير. بالقرية الشرب مياه

شركة المياه

وتجدي.د بتغيير قرارالمواسير

) بمواس.ير ) اس.بستوس القديم.ة الخطوط وإحالل تجدي.د.بالستيك

شركة المياه

بنقل الشركة من قرارالمياه وابور

ع...ن بعي...د آخ...ر مكان إل...ى ونقل...ه المياه وابور غل...ق . السكنية المناطق

شركة المياه

قرار وإصدار ميزانية توفير م.ن المحط.ة س.عة إل.ى 400رف.ع الثاني.ة ف.ى لت.ر 800لت.ر. للمياه رفع مواتير توفير خالل من الثانية فى

شركة المياه

قرار وإصدار ميزانية توفير جودة لتحس.ين بالقري.ة مياه وتحلي.ة تنقي.ة محط.ة إنشاء) والرواسب ) الملوحة إزالة .المياه

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To date

Since February 2012 to date: 7 village groups were formed 7 Community Evaluations have been conduced -1 in Sharkeya;

4 in Minya (4 villages in 4 local units in the Center of malawi) and 2 in Qena (One village in a local unit in Deshna and Abu Tesht Centres) and two scheduled by the end of 2012.

6 out of which selected the drinking water service and one selected the basic school.

Two review meetings on the methodology, manual content and results review with Trainers were conducted and some lessons learned drawn.

Some good news

Some positive behavioural shifts were observed: Village Evaluation group are having more of an open channel with top

decision makers on the governorate level and taking ownership with regards to pushing for the interventions needed have been observed.

Decision makers are more receptive. Service providers on the village level are more cooperative. Some short-term recommended interventions are currently being

implemented: In a Minya villages, evaluation group representatives are regularly

included in quality rounds by the water company taking samples for analysis.

Evaluation groups also in Minya are working together with the local NGO to help underprivileged families with installing water meters and constantly in-direct contact with the water company to schedule payments for water bills.

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Problem is?

Some recommendations were reported as unattainable by the evaluation groups despite initial commitment on the part of decision makers at the community dialogue. These interventions required: central decisions, heavy resources and intense lobbying.

Natural leaders Youth, Service

providers NGOs

Natural leaders Youth, Service

providers NGOs

Natural leaders Youth, Service

providers NGOs

Representatives from the below groups (special focus on

youth)

A national Workshop

with decision makers

A New Social Accountability Model

(2) On the District level

(3) On the national level

(1) On the Village level

SHOWCASING

CAPACITY BUILDUBG

CAPACITY DEVELOPMENY

The new modelIncreasing the Demand for

better service deliver

y

Strengthening

the supply

for better service deliver

y

Building Capacities

Providing the right entry point to better

service delivery Provide a new model for

social accountability

For more information, contact the Social Contract Centre

www.socialcontract.gov.egscc@idsc.net.eg

0756 / 2971 / 3198 2792 202+