ATCI’s Views

IT Master Plan

The Background • IT 2010 is the national ICT Policy Framework to

develop Thailand ICT over the years 2001-2010 • IT 2010 is driven by two 5 years Master Plans • Master Plan 2 is extended to 2013 • Overall evaluation of Master Plan 1 falls short of the

targets • Shortcomings are attributable to known and deep-

rooted problems • ICT2020 Policy Framework for 2011-2020 is now in

place • MICT is due to come up with a new Master Plan

The Global Competitiveness

Networked Readiness Index

World Economic Forum

NRI Components

IMD World Competitiveness Ranking

Thailand Global Competitiveness Performance Ranking

Overall Performance 27 30 Economic Performance 10 15 Government Efficiency 23 26 Business Efficiency 19 23 Infrastructure 47 49

2011 2012

ASEAN Competitiveness Ranking

As world is becoming more Digital

Asia IT Spending

WITSA – Digital Planet. Excluding Japan

US $B

Expectations

Reality

Why Did We Miss The Mark?

* Master Plan 2

•No single Plan management agency •Ineffective Plan monitoring & measurement

Common Views

•IT is not a national agenda •Political instability •Corruption •Poor English

• Plans are adequately done and academically sound • Implementations are top down

• Limited & locked-in experts and advisors

• Adherence to traditional practices

• Government system cannot be changed mentality

• Outcomes are secondary to play safe

• Knowing problems is different from understanding problems

Our Views views

• Third generation brain • Failure to ride the new wave of “How” • Complacency

• Out of sync with the Digital world

• Not enough attention given to local conditions • Diverse interpretation of Plan targets

•Plan clarity

The Dilemma

More Planning?

More Results?

The Decision

The New Plan • Living & results-driven • Addressing persisting roadblocks • Rigorous measurements and timelines

The Fundamental Revisions

• Recognizing The World Change

• Focusing Local Needs and Conditions

• Boosting Market Demand • Revising Plan Management

World Change • World businesses and communications are

going completely digital • Profound change in uses of IT. Conventionally,

IT was used to serve our needs. Now, they are used to serve our unsaturated wants

• Technical competence and knowledge are necessary but not sufficient for today’s global competiveness. Creativity and innovation are the tickets for winning

Business Trends

Social Trends

Business Change Keeping up with technological trends is important but being up with business and social trends are necessary to win the digital games

* Gartner

Government Change

Urging governments to engage in local software development

All government transactions are online

MSC 10 Bill of Guarantee

2012 WITSA Global ICT Public Sector Excellence Award

US Federal Gov appointed CIO to match the IT dynamic of private sector

Government not only biggest IT users but better IT manager

MSC 10 Bill of Guarantee

• World-class physical and information infrastructure • Unrestricted employment of foreign knowledge workers • Freedom of Ownership • Freedom to source for borrowings and capital globally • Financial incentives; no income tax up to 10 years or investment tax allowance of up to 5 years • Intellectual property protection and cyber laws • No Internet censorship • Globally competitive telecommunication tariffs • Tender MSC infrastructure contracts to web-shapers • MDC as the one-stop shop

Focusing Local Needs and

Conditions

• To plan can be global but to succeed must be local • The true value of IT to Thailand is when it is affordable not when imported • Global indices can be deceptive. The real scorecard is the improvement over our own indices • Need of local comprehensive Industry data & IT researches for sustaining development • Creative uses of available technologies not only bridges the digital divide but prepares people to faster catch up with new technologies

Local Needs

• MNC R&D facilities • International HQ • Tech transfer • IT specific applied researches • HR creativity training • Indigenous innovation

Boosting Market Demand

• Domestic demand strengthens IT industry, the oil for socio-economic engine

• Big IT domestic demands are from Government, SME, Consumer sectors

• Total government digital transformation will generate big market demand

• Running both conventional paper and digital documents systems degrades government productivity, national competitiveness, & subsequently private sector performance

Revising Plan Management

Better future is around the corner If only we turn the page

Management Initiatives • Demonstrate MICT is the leader in digital

transformation • Mandate MICT resources: TOT, CAT, SIPA, EGA,

ETDA, to carry out strategic projects • Push IT Development as a National Agenda • Break away from traditional ways in Plan

implementation. Try the new How • Reverse Implementation process • Revise MICT & agencies KPI to complement

each other

Reverse Implementation

• Clearest project definition by each agency

•Project revision & evaluation

•Project outcome consolidation

•Agency timeline • Agency KPI

•MICT KPI measurement & evaluation

•Inter-ministerial coordination & integration

Critical Actions • Set “Reverse Implementation” criteria and

process • Have TOT, CAT, SIPA, EGA, ETDA defined

projects, measurements, and executed. • Reset MICT & agencies KPI to effect Plan

targets and show MICT as the Digital transformative agent.

• Step up creativity and innovation training • Support bottom-up ideas and contrarians • Keep public informed on progress and

achievement

Air of Optimism

• Taking different courses assures different outcomes

• Breaking the mold does not have to break the rules

• Playing safe not only costs high but open wider doors for rivals

• Only need simple decision and determination

We are the change that we seek

Discussion