tfc brochure

Brochure 2013 – 2014

www.techniquesforchange.co.uk

Techniques for Change was formed in 1994 with the following mission: “We are committed to enabling organisations to drive successful change through the provision of consulting skills and practical techniques.”

Since that time we have trained people from: • Over 100 countries across 6 continents• 6 of the world’s top 10 companies• Over 60 of the FTSE 100 companies• 20 of the Euro Stoxx 50• Many public sector organisations

Philip Albon is founder of TFC, the author of many published works on change, consultancy and development including Consulting for Dummies. Philip previously worked with Coopers & Lybrand (now PwC).

Techniques for Change focus on providing practical skills focusing on ‘doing’ instead of simply ‘knowing’. We provide excellent course materials containing valuable tools and checklists for use in the workplace.

Open Courses are delivered at our London Gatwick Training Centre, we offer a comfortable, relaxed learning environment with a personal touch.

In-house courses and programmes can either be a course from the brochure, using the same format and content or we can adapt the course length, content and emphasis to suit specific organisation needs. We can also design bespoke programmes where we work with you to identify your business needs and learning objectives and develop a programme to meet your specific requirements.

About us 2Qualifications we offer 4

Consulting Skills

Consulting Skills course 6 Diploma in Professional Consulting 8Consulting qualifications candidate case studies 10

Change and Project Skills

Project Management 12APMP 13Facilitation Skills and Workshop Design 14Change Management 15Reaction to Change Indicator™ 16

Business and Leadership Skills

Communicating with Impact 18Coaching Skills 19Business Analysis and Process Improvement 20Customer Focus 21Account Management 22Innovative Business Thinking 23Presentation Skills 24Bespoke Leadership programmes 25Diversity and Inclusion 26

Contact us:

Call our Customer Service Team on:+44(0)1293 568817

E-mail:[email protected]

Fax:+44(0)1293 568818

Online:www.techniquesforchange.co.uk

CONTENTS3

Qualifications we offer: We work in partnership with a number of respected industry bodies to offer our participants the opportunity of gaining professional accreditation, building strength and capability within organisations.

Certificate in Professional Consulting 7Diploma in Professional Consulting 8Introductory Certificate in Project Management 12APMP 13Certificate in Facilitation Skills and Workshop Design 14Certificate in Change Management 15Certificate in Coaching 19

4 QUALIIFICATIONS

Consulting Skills• Consulting Skills course • Dipoma in Professional Consulting • Consulting qualifications candidate case studies

Consulting Skills course...acquire and develop the skills you need to

be a top consultant within your company

This course provides a practical toolkit for both internal and external consultants helping you to operate effectively as a consultant.

Becoming a top consultant is as much about adopting a new behavioural attitude, as it is knowledge and technique. It is about being non-judgemental, listening to problems and offering possible solutions. Most consultants actually work in-house in large organisations. Internal consultancy can deliver huge savings and improvements and can save organisations millions of pounds in external consulting fees. Become qualified You can quickly gain the Certificate in Professional Consulting and work towards the Diploma in Professional Consulting (see page 8 for details).

Content• Operating as a consultant• Stages in the consulting

process• Problem solving • Data collection and analysis• Project management

principles• Developing and justifying

proposals• Presenting findings and

recommendations• Implementing change

successfully• Networking

• Influencing skills• Identifying needs –

organisation analysis• Supporting strategic

planning• Managing large change

programmes• Designing effective

workshops• The mechanics of 7

approaches to organisation development

• Marketing consultancy services

London Gatwick course dates

2013 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 21 - 25 18 - 22 18 - 22 22 - 26 20 - 24 17 - 21 15 - 19 12 - 16 9 - 13 7 - 11 4 - 8 2 - 6

Course price: £2,495+VAT 5 day course

CONSULTING SKILLS6

To book call our customer service team on +44(0)1293 568817

Organisations that have sent participants include:BskyB, John Lewis, Bayer, EDF Energy, Deloitte, Aviva, Royal Bank of Scotland, Ministry of Defence, Unilever, Novartis, Ordnance Survey and UK Border Agency.


2013 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 21 - 25 18 - 22 18 - 22 22 - 26 20 - 24 17 - 21 15 - 19 12 - 16 9 - 13 7 - 11 4 - 8 2 - 6


Certificate in Professional ConsultingLevel 7 on the Qualification and Credit FrameworkAfter participating on our five-day Consulting Skills course your learning will be assessed by completing a written assignment. Your registration period for completion is 12 months during which you will receive full support from Techniques for Change.

Certificate registration and support price:

£455+VAT(only available with course participation)

Features• Comprehensive manual/

toolkit• Process model for

professional consultancy• 4 proven methodologies to

increase productivity • 15 practical problem

solving techniques• Easy techniques for

effective client handling

• The credibility building action plan

• 3 organisational analysis tools

• 7 organisational development techniques

• 11 strategy facilitation tools

2014 JAN FEB MAR APR/MAY JUN JUL AUG SEP OCT NOV DEC 20 - 24 24 - 28 24 - 28 28 - 2 2 - 6 7 - 11 4 - 8 1 - 5 6 - 10 3 - 7 1 - 5

“A superb course. An excellent blend of practical advice and tools delivered with humour and wit.”

Graham Copland, Strategy and Marketing Manager

E-mail our customer service team: [email protected]

Diploma in Professional Consulting …qualify as a consultant

This is a Masters Degree level qualification and is awarded by the Chartered Management Institute in co-operation with the Institute of Consulting. This Diploma is designed for consulting professionals (internal or external) who wish to develop strategic skills and achieve an internationally recognised qualification.

Typically we cover the following units on the Diploma:

• Managing consultancy interventions• Entry and diagnosis• Organisation structure and culture• Tools and techniques for effective consulting• Group dynamics and facilitation skills • Organisational change • Strategic project management

Other unit options are available to suit individual circumstances.

CONSULTING SKILLS Diploma in Professional Consulting8

To gain the Diploma simply attend our:

• Consulting Skills course – see page 6

and two of the following courses:

• Project Management – see page 12• Facilitation Skills and Workshop Design – see page 14• Change Management – see page 15• Communicating with Impact – see page 18

and complete the following assessments:

• Diploma Portfolio – Candidates collate a portfolio of evidence and written work against the Diploma learning outcomes.

• Diploma Exams – The two open books exams are taken over two days with intensive revision sessions in the morning to prepare candidates fully for the afternoon exams.

Organisations that have sent candidates for the Diploma:Qatar Petroleum, Ministry of Defence, UK Border Agency, BT, BSkyB, Babcock International Group and Amadeus.

Please see the next page for our consulting qualifications candidate case studies.

Diploma price: £4,995+VAT

This price includes; Consulting Skills course, two chosen optional courses, full support from TFC, Portfolio Assessment and two exam/revision days.

Price adjustments are available for candidates who have already participated in any of these courses.

CONSULTING SKILLS Diploma in Professional Consulting9


Consulting qualifications candidate case studies

We have helped thousands of busy professionals around the globe achieve recognised qualifications by participating in either our open courses or in-house programmes. The feedback we consistently receive is that our training, in addition to preparing for their assignments, provide practical techniques that add value to their day to day work. Our candidates’ employers benefit from improved professionalism, their clients benefit from enhanced deliverables and the candidates themselves add value to their CVs and career prospects.

“I am so pleased to have passed the assessment to achieve the Certificate. This provides me with professional tools and processes to be used in internal and external projects with our customers. The training from TFC held in Madrid and Nice had very useful content and was positive and motivational. Following this the support, advice and feedback TFC provided to help me achieve the Certificate was fantastic!”

Carlos Molina, Marketing Manager

“I manage a team of internal consultants who work globally with our Diabetes sales force. This was a great course tailored to fit with our needs. What was excellent was that TFC worked with us to incorporate live Medtronic case examples. This course held here in Switzerland was practical, hands on, fast paced and fun. All of the consulting techniques were useful and we have already deployed a lot of them into our day to day work. We are currently working towards our Consultancy Diploma which is helping us to further embed the learning in our day to day practice.”

Xavier Clément, Sales Force Excellence Manager

CONSULTING SKILLS Consulting qualifications candidate case studies10


Change and Project Skills• Project Management• APMP• Facilitation Skills and

Workshop Design • Change Management • Reaction to Change

Indicator™

Project Management …deliver on time and to cost and specification

Project management is not just about setting up a Gantt chart on your laptop. A successful project should be planned in collaboration not isolation. This course will show you how projects as diverse as process improvement, client handling or improving customer services, can be successfully completed by combining soft skills with the hard techniques of project management. Discover how to empower and involve your people, overcome common reasons why projects fail and use project management techniques to implement change successfully.

Content• Principles of project management• Business and commercial aspects• Project planning techniques• Controlling projects• Project team management• Managing change

Features• How to apply the 8 key principles of project

management• 12 easy to use tools and techniques to help

plan projects• Practical ways to shorten project durations• 20 ways to keep projects on track• How to manage risk and plan for contingency• Techniques for gaining support and commitment

Organisations that have sent participants include:Transport for London, City of London Corporation, Speedy Services, BP, Legal & General, RS Components, Avios, GlaxoSmithKline and UK Power Networks.


2013 FEB APR JUN SEP NOV 11 - 12 29 - 30 26 - 27 5 - 6 11 - 12

2014 JAN APR JUL SEP NOV 30 - 31 9 - 10 3 - 4 25 - 26 27 - 28

Course price: £695+VAT 2 day course

“Very pleased to see a course tailored for personal career needs and focused on application rather than just accreditation. Very well structured content and greatly presented literature activities helped assimilate the syllabus.”

Karolis Pulokas, Pricing Manager

Introductory Certificate in Project Management

As more and more companies seek confirmation that individuals working in project management understand the key principles involved and have a good insight and knowledge in this discipline, the certificate provides confirmation of these standards. You can gain the certificate by successfully passing a short, multiple choice examination at the end of the course.

Certificate price: £295+VAT

CHANGE AND PROJECT SKILLS Project Management12


APMP...effectively deliver individual assignments through to large

capital projects

The APMP qualification course is an intensive five days focusing on the techniques and soft-skills necessary to effectively deliver projects. It addresses a breadth of knowledge in all areas of project management, from strategic and commercial implications, to the technical, organisational, and people management skills required to participate effectively within a project team.

Employers are increasingly recognising and looking for qualifications such as APMP to demonstrate that individuals have a broad knowledge of the concepts and techniques of project management with an internationally recognised qualification.

Content• Project management in context• Business and commercial• Organisation and governance• Planning the strategy• Executing the strategy• People and the profession

Features• Tools and techniques to assess

project context• Defining business benefits and

developing the business case• How to manage risk and plan

for contingency• 4 approaches to estimating• Comprehensive toolkit for use

in the workplace• Practical application of project

management principles• Intensive exam preparation


2013 FEB JUN NOV 4 - 8 10 - 14 18 - 22

2014 MAR JUL OCT 10 - 14 21 - 25 20 - 24


Who should attend?Ideally candidates should be working in a project focused environment and have a solid project management background with related experience.

Pre-course activityCandidates will be required to complete approximately 15 - 20 hours of guided study in advance of the course.

Additional workSome evening study will be required to ensure full coverage of the APMP syllabus.

Exam structure

The APMP assessment is a three hour written exam. Candidates are required to answer 10 essay-style questions from a possible 16. A sample paper can be found on the APM website.

CHANGE AND PROJECT SKILLS APMP13

Facilitation Skills and Workshop Design...ensuring workshop success

Eliminate the need to hire consultants with facilitation skills to help groups complete tasks or run workshops. This course will enable you to design and run these workshops successfully in-house. With only eight participants, you will have the opportunity for extensive practice to help hone your facilitation skills and cover the wider task of empowering and involving people by using facilitation techniques.

Content• Operating as a facilitator• Facilitation modes• Group dynamics• Facilitation toolbox• Selecting interventions• Problems - tips and advice• Workshop preparation• Successful workshop design ideas

Features• Extensive practice - only 8 participants per course• Step-by-step guide to workshop success• 7 useful facilitation modes• 10 group facilitation techniques• Tools, techniques and checklists for use in the

workplace• 20 successful workshop design ideas• 5 ways to win participant commitment• How to deal with the 5 main facilitation problems

Organisations that have sent participants include:European Bank for Reconstruction and Development, Centrica, Selex Galileo, Royal Air Force, Network Rail, Debenhams, Siemens, Friends Life and NHS Trusts.

“A very professionally organised and delivered course. The content met all my expectations and will enable me to facilitate events more effectively. Thank you for an extremely enlightening course.”

Steve Barley SNCO Continuous Improvement Ministry of Defence


2013 MAR APR JUN JUL SEP OCT DEC 4 - 6 17 - 19 3 - 5 22 - 24 2 - 4 23 - 25 11 - 13

2014 JAN MAR MAY JUN/JUL AUG SEP/OCT NOV 27 - 29 17 - 19 7 - 9 30 - 2 11 - 13 29 - 1 17 - 19


We also offer the opportunity to achieve the...

Certificate in Facilitation Skills and Workshop Design

Participants can gain a formal qualification recognising their achievements in this field by successfully passing a short examination at the end of the course.


CHANGE AND PROJECT SKILLS Facilitation Skills and Workshop Design14


Change Management...increasing the pace of change

In these turbulent times the pace of organisation change is quicker than ever. This course enables you to accelerate the pace of change; to deal with resistors, to develop clear visions and realistic plans. It is full of practical tools and techniques to help you understand, manage and implement change successfully and allow everyone to buy into the process.

Content• Types of organisation change• Planning change projects• Role of the sponsor• Role of the change agent• Dealing with the personal impact of change• Thriving on change• Implementing successful change• Handling resistance and gaining commitment

Features• Comprehensive toolkit for use in the workplace• You become a licensed Reaction to Change Indicator™

Practitioner, see page 16• Implement change successfully using planning• Diagnostic instruments for use in the workplace• How to deal with the 6 most common change resistors

Organisations that have sent participants include:NHS Trusts, Royal Air Force, John Lewis, BT, Ticketmaster, Oxford University Press and Ministry of Defence.

“Great examples related to real-life. Useful tools and techniques on how challenges commonly faced in change can be addressed to smooth the process of change.”

Justin Neale Senior Programme Manager


Certificate in Change Management




2013 APR JUL OCT 11 - 12 8 - 9 17 - 18

2014 FEB APR JUN AUG OCT DEC 3 - 4 7 - 8 26 - 27 28 - 29 30 - 31 15 - 16


CHANGE AND PROJECT SKILLS Change Management15


Reaction to Change Indicator ™...a tool to help you deal with change and uncertainty

Our innovative self-rating indicator explores the way in which people react to change. This powerful tool provides a valuable overall profile and an insight to individuals preferred ways of handling change. The indicator comes complete with a 12 page colour handbook to help people manage themselves and others through change and to improve teamwork.

Analysing your people’s reaction patterns People discover the positive roles they play and what causes them to feel stressed in a changing environment. Armed with this knowledge your people will be able to handle change more productively, adapting their style to avoid conflict and ultimately deliver successful outcomes for themselves, their team and the organisation.

You can use it to:• Help people deal with change and uncertainty • Understand your own and others reactions • Facilitate team development• Plan personal development

Benefits• Discover how each of your people reacts to change• Identify individual approaches to change• Avoid style conflict• Realise key strengths• Improve overall performance• Increase the pace of change

Organisations who have used the RCI™ include:Mars Food UK, PwC, Thales, NHS Trusts and BAE Systems.

Cost per copy: 1-10 copies 11-50 copies 51 or more copies

£15+VAT £12.50+VAT £10+VAT

How to order your copies:Call our customer service team: +44(0)1293 568817 or e-mail [email protected] to place an order

"The Reaction to Change questionnaire was incorporated into a recently launched ‘Leading Change’ workshop by Salford City Council. Managers were issued with the questionnaire two weeks before the workshop and asked to complete it and bring it along for discussion. All were happy to discuss their findings and found it useful and revealing, particularly when delivering change messages. It also reaffirmed to some that they were taking the correct approach."

Mike DarbyshireSenior Training OfficerCorporate Change TeamCustomer & Support Services

CHANGE AND PROJECT SKILLS Reaction to Change Indicator™16

Business and Leadership Skills

• Communicating with Impact • Coaching Skills • Business Analysis and

Process Improvement• Customer Focus • Account Management • Innovative Business Thinking • Presentation Skills • Bespoke Leadership programmes • Diversity and Inclusion

Communicating with Impact …using the power of persuasion and influence

The ability to effectively communicate is essential for anyone wishing to make a positive impact in the workplace. It is important to know how to ask the right type of question, actively listen, build rapport and if necessary handle conflict. All the critical skills and behaviours needed to persuade and influence at a personal level are covered in this practical and immensely valuable course.

Content• Influence, power and you• How behaviour is influenced• Your style of influencing• Building rapport• Communicating for influence• Influencing in groups• Handling conflict• Assertiveness• Feedback and follow–through

Features• How to achieve success through

communication• Power mapping and influence modelling• Practical tools to test your influencing style• Proven ways to influence in groups


2013 MAR JUN SEP NOV 7 - 8 6 - 7 16 - 17 25 - 26

2014 FEB MAY JUL/AUG OCT DEC 5 - 6 12 - 13 31 - 1 2 - 3 8 - 9


“Excellent course – we covered many useful and practical techniques to communicate with impact. There was plenty of opportunity to practice and interact with fellow participants.”

Simon Hinchliffe Head of Operations Project Group Identity and Passport Service

Organisations that have sent participants include:Lloyds Banking Group, Barclays Bank, Land Registry, American Express, BT and BSkyB.

BUSINESS AND LEADERSHIP SKILLS Communicating with Impact18

Coaching Skills ...manager as coach

The ability to effectively coach individuals and your team is now a key management skill. Changing business environments require managers to use a variety of coaching skills and approaches to work effectively with both individuals and teams to deliver business results.

This course provides practical tools and techniques to enable you to coach effectively as well as inspire, motivate and develop your people. You will have the opportunity to practice your coaching skills in a safe environment and you will leave equipped and ready to take on your new role of coach.

Content• What is coaching?• Benefits of coaching• Qualities of a coach• Raising awareness and generating responsibility• The learning cycle and powers of recall• When is coaching appropriate• Overcoming the barriers in coaching• Self coaching• The manager as coach

Features• Easy to use process for effective coaching• Ways to identify coaching opportunities• 10 tools for setting development goals• Tips for ensuring follow–through

Organisations that have sent participants include:BT, Accenture, South West Water, Total, Legal & General, Brighton & Hove City Council, Shell and Unilever.


2013 FEB MAY AUG NOV 25 - 26 2 - 3 8 - 9 14 - 15

2014 FEB MAY AUG NOV 12 - 13 14 - 15 18 - 19 24 - 25



Certificate in Coaching



“Just what I was looking for. A framework to use as a personal development approach to building coaching into my management style.”

Anthony Wouters IT Service Delivery Manager

BUSINESS AND LEADERSHIP SKILLS Coaching Skills19


Business Analysis and Process Improvement

...streamline your processes and enhance quality

In order to achieve real business benefits it is vital to first analyse a business and its key processes. To recognise opportunities for improvement you need a set of transferable tools and techniques. This course provides a practical toolkit and demonstrates how to apply these, selecting the appropriate techniques for the task. It includes extensive practical examples.

Content• Process thinking• Process mapping• Identifying critical processes• Research and data collection• 12 tools and techniques for business analysis• Work measurement• Benchmarking• Problem solving process

Features• Comprehensive manual/toolkit• 3 ways to select critical processes in your business to focus your activity• Extensive practical application of techniques• 12 analytical tools to simplify your processes• Use of selected case studies• Step-by-step benchmarking guide

Organisations that have sent participants include:Westminster City Council, Computacenter, BT, NHS, European Chemicals Agency, GlaxoSmithKline, Tesco, Ordnance Survey, Transport for London and Land Registry.

“Excellent trainer and a great subject matter expert, drawing on his experience and making things understandable and engaging. The course is well paced, covers a wealth of material, and exceeded my expectations in terms of giving a range of practical ways of doing things differently in work. A fantastically useful three days that I am eager to capitalise on when I return to work.”

Make Cole, Head of Learning & Development Camden & Islington NHS Foundation Trust


2013 FEB MAY AUG NOV 13 - 15 13 - 15 19 - 21 27 - 29

2014 FEB JUN OCT 17 - 19 23 - 25 13 - 15


BUSINESS AND LEADERSHIP SKILLS Business Analysis and Process Improvement20


Customer Focus ...exceeding your client’s expectations

In a competitive business environment your customers, internal and external, expect exceptional levels of customer service and it is this that will create lasting relationships. Giving great customer service is about understanding your customer, managing information and people and mastering efficient and productive communication. This course provides powerful tools and a range of useful techniques that will guarantee great customer service.

Content• Structuring the customer experience• Proactive and reactive behaviour• Effective communication – listening,

vocabulary• Understanding client behaviours

and emotions• Expressing empathy• Creating lasting relationships• Dealing with problems• Setting service standards• Motivating your team to give great

customer service

Features• Customer experience model• Easy to follow key behaviours• Critical steps for customer handling


2013 MAR JUL NOV 13 12 13

2014 MAR JUL NOV 7 14 26


BUSINESS AND LEADERSHIP SKILLS Customer Focus21

Account Management...retain and develop key accounts

Retaining and developing existing business is becoming increasingly difficult as competition increases and loyalty declines. This is an interactive workshop where you will produce real draft plans that will help you identify and build more profitable accounts. Each session will take you through successive stages in the key account management process. The trainer will provide input to explain tools and techniques and you will then apply these to your own account to put together draft plans.

Content• Key account management essentials• The key account management process - overview• Account diagnosis• Client mapping• Opportunity assessment• Objective setting and planning• Networking• Influencing and engaging customers• Following through: practical account

planning session

Features• 7 stage account management process• Comprehensive client mapping methodology• Tips on client mapping• Customer perception ladder• Networking planning tool• Extensive practical application of techniques

“An excellent course that provided a lot of techniques and ideas to take back to the workplace. It will help me develop in my role and ensure the business benefits as well. Excellent trainer giving examples and tools to aid my understanding.”

Lisa WookeyBusiness Relationship Manager


2013 MAR JUL OCT 14 - 15 29 - 30 28 - 29

2014 FEB JUN OCT 10 - 11 9 - 10 16 - 17


BUSINESS AND LEADERSHIP SKILLS Account Management22


Innovative Business Thinking...profiting from ideas and innovation

There is no area of business that will not respond to creative thinking. Our Innovative Business Thinking course is designed to overcome the inhibitors and enable your team (or even your organisation) to think freely and creatively, but it shouldn’t stop there.

We illustrate how to analyse ideas and how to overcome implementation problems by breaking down the process into bite-size chunks. The course can reactivate your grey cells and give you the techniques to put ideas into action.

Content• Generate innovative ideas for business improvement• Use techniques to widen your thinking style• Run innovative group thinking sessions• Use skills and techniques to generate group creativity• Translate ideas into implementation

Features• Comprehensive ‘toolkit’ for use in the workplace• 16 easy techniques for creative thinking• Easy guide to running innovative group sessions• 5 techniques for picking winning ideas

Organisations that have sent participants include:Legal & General, Roche, Aviva, NHS and Rabobank.


2013 MAY AUG 16 - 17 29 - 30

2014 JAN MAY AUG NOV 16 - 17 19 - 20 26 - 27 20 - 21


BUSINESS AND LEADERSHIP SKILLS Innovative Business Thinking23



2013 MAY SEP 1 25

2014 JAN MAY SEP 15 16 15


Presentation Skills ...making winning presentations and pitches

Delivering a dynamic and persuasive presentation that captures the interest and attention of your audience can help open doors, increase your confidence and career possibilities. Creating interest and excitement in your subject and trust and enthusiasm in your audience are key to conveying your message effectively and making a winning presentation. This course offers the opportunity to hone your presentation skills giving you the tools and techniques to plan and deliver quality presentations with confidence. You will leave the course with real belief in your presentation skills.

Content• What makes a quality presentation?• Organising your presentation - why, what, who• Structuring your ideas• Presenting concepts• Understanding your audience• Preferred communication styles• Presentation techniques - verbal and

non-verbal• Coping with difficult personalities• Practical planning for presentations

Features• Tools and techniques to plan an effective

presentation• Practical sessions to increase confidence• Step-by-step guide to presentation structure• Tips for handling difficult personalities

Organisations that have sent participants include:Avios, Virgin Atlantic Airways, HP, BT, Legal & General, Vodafone and Chevron.

“I found everything I learnt sunk in and there were lots of useful tips to take back, not just for presentations but meetings too. Unpressured and relaxed class. Thank you.”

Jodie Callaghan Business Change Executive

BUSINESS AND LEADERSHIP SKILLS Presentation Skills24

Bespoke Leadership programmes …develop great leaders faster

Imagine a programme designed by experts based on:• Your desired leadership behaviours and your values• A format to suit your organisation• A blend of state of the art workplace learning and

dynamic workshop events • Delivering real measurable outcomes

Optionally our programmes can include:• World class learner support • High impact workplace activities • Easy to use toolkits so your leaders can exercise great

leadership day in day out• Our Pullthrough™ methodology for assuring and tracking

concrete actions

Techniques for Change have delivered bespoke leadership programmes to prestige organisations including BT, Kia, Centrica, BAE Systems and EDF Energy.

To commission your in-house programme call our customer service team on +44(0)1293 568817.

“We wanted to enhance the skill set of our first line managers and change the leadership culture at Naval Ships in Portsmouth. We contacted TFC as they had a track record of success in Maritime and other business units in BAE Systems. They ran a workshop with the Board and then worked closely with us to develop and tailor their approach and materials to meet our needs. Our managers appreciate TFC’s practical, down to earth style and approach and their in-depth knowledge of our business. They also like the Toolkits that equip them with the tools and techniques to help them carry out their day to day responsibilities. TFC have been sensitive to the challenges faced by many of the participants when attending the programme and have been very supportive. Feedback from participants has been excellent. TFC’s Learner Support service and the blended nature of the programme help to engage participants before, during and after the workshop sessions and ensure the transfer of theory into practice.”

Wendy Fry, Apprentice & Adult Training Manager

“During my relationship with TFC I have found them to be one of the most committed, customer focused and flexible training companies I have ever worked with, and I am grateful to them for their dedication to continually exceed my expectations of them.”

Mike Langford, Senior Customer Relationship Manager

BUSINESS AND LEADERSHIP SKILLS Bespoke Leadership programmes25

Diversity and Inclusion…. maximising the potential within your business

An increasing number of companies are realising the benefit of having a diverse and inclusive workforce. Diversity and Inclusion is about more than gender and ethnicity; it’s about experience, skill, talent, perspective and culture. It is a critical factor in companies achieving sustainable competitive advantage. We can run a bespoke in-house programme in your organisation to help you to embed a living culture of diversity and inclusion.

Content• What is Diversity and Inclusion?• Understanding unconscious bias• Business areas vulnerable to unconscious bias• Assessing individual bias• Strategies for overcoming unconscious bias• Recognising the business benefits of creating and

supporting a diverse and inclusive workforce• Bringing Diversity and Inclusion values into action

Features• Tools and techniques for understanding and applying

Diversity and Inclusion in the workplace• Use of selected case studies that demonstrate the

nature of bias• 7 step process for overcoming unconscious bias• Practical ways to build the business case for Diversity

and Inclusion

To commission your in-house programme call our customer service team on +44(0)1293 568817.

“The delivery of the Senior Leadership Diversity and Inclusion discussions facilitated by Techniques for Change and supported by members of our D&I Working Group provided an excellent method of generating awareness and debate around D&I and enabled the attendees to explore the importance of this issue, what it means in our business and the role they had to play. The TFC facilitator was excellent at encouraging and facilitating the sessions, drawing on his wealth of knowledge of D&I studies as well as his experiences in other companies. TFC ensured that the sessions were very interactive and were very good at ensuring that people got involved in the debate and reinforced and captured the learning at the end of the session. The sessions have had very positive feedback from Senior Leaders and as a result we asked TFC to roll them out to other employees in the business and in addition other business units are looking to roll out similar training.”

Emma Nabb, HR Manager Diversity & Inclusion

BUSINESS AND LEADERSHIP SKILLS Diversity and Inclusion26

Call our Customer Service Team on: +44(0)1293 568817

We are proud of our company and passionate about the quality of the services that we provide. We deliver open courses, in-house programmes and professional qualifications for clients in the UK and around the globe. Every year we train thousands of people and receive excellent client feedback supporting the quality of our training and customer service.

Call our Customer Service Team on: +44(0)1293 568817

Accenture - Action for ChildrenAmadeus - Avios - Aviva

Babcock International GroupBAE Systems - Barclays Bank - Bayer

British American Tobacco - BSkyB - BP - BTCargotec Corporation - Centrica - CGI

City of London CorporationDebenhams - Deloitte - Detica

EDF Energy - e.onEquality and Human Rights CommissionEuropean Bank for

Reconstruction and Development

Friends Life - FujitsuGlaxoSmithKline

HM Revenue & Customs

Identity and Passport Service

Islamic Development Bank

ITV - Land RegistryLegal & General - Logica

Marie Curie Cancer CareMars Food UK Ltd - Marks & Spencer

Marsh - Medtronic Ministry of Defence NS & I - NHS

Novartis Pharmaceutical AGOrdnance Survey

Oxford University PressPfizer - Pitney Bowes Ltd

PricewaterhouseCoopersPrudential

Qatar PetroleumRemploy - Ricoh Europe

Rolls Royce RS Components SELEX GalileoShell - SITA - SkypeTalaris - TescoTalkTalk Group

Total Transport for London

UK Border AgencyUniversity of Westminster

Virgin Atlantic AirwaysVirgin Media - VodafoneWest Sussex County Council

Organisations who have used our services include:

tfc brochure

Documents

provision of consulting

practical skills

coaching skills

facilitation skills

leadership skills

presentation skills

change management

change focus