testing cloud services

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TG AM Tutorial 10/14/2014 8:30:00 AM "Testing Cloud Services" Presented by: Martin Pol and Jeroen Mengerink Polteq Test Services B.V. Brought to you by: 340 Corporate Way, Suite 300, Orange Park, FL 32073 888-268-8770 ∙ 904-278-0524 ∙ [email protected] www.sqe.com

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TG AM Tutorial

10/14/2014 8:30:00 AM

"Testing Cloud Services"

Presented by:

Martin Pol and Jeroen Mengerink

Polteq Test Services B.V.

Brought to you by:

340 Corporate Way, Suite 300, Orange Park, FL 32073

888-268-8770 ∙ 904-278-0524 ∙ [email protected] ∙ www.sqe.com

Martin Pol

Polteq Testing Services BV Martin Pol has played a significant role in raising the awareness and improving the performance of testing worldwide. Martin is experienced in managing testing processes and implementing and improving structured testing in many organizations. He was responsible for creating the structured testing approach TMap® (Test Management Approach) and TPI® (Test Process Improvement), which have both become world standards. As the architect of the method, Martin recently coauthored Testing Cloud Services. A highly regarded presenter at conferences and training sessions on five continents, he remains active in the practice of testing every day.

Jeroen Mengerink

Polteq Testing Services B.V. Test consultant for the Netherlands-based Polteq Test Services B.V. Jeroen Mengerink has performed multiple TPI assessments worldwide. His technical skills allow him to team with developers in testing websites, APIs, and web services. Jeroen performs both functional testing and performance testing. In addition to his work for clients, he is involved with test innovations in agile. Jeroen teaches the Certified Agile Tester course and courses on agile, SOA, and cloud; coauthored Testing Cloud Services; and blogs atjmengerink.wordpress.com. Follow him on Twitter @AngusVB.

Speaker Presentations

11-9-2014

© Polteq 1

Testing Cloud Services: SaaS, PaaS and IaaS

Martin Pol

Jeroen Mengerink

Agenda

• Introduction Cloud computing

• Challenges Risks

• Solutions Test measures

11-9-2014

© Polteq 2

searching, recording, accounting, paying, writing,

reviewing, tracking, calculating, developing, listening,

analyzing, transmitting, learning, controlling,

purchasing, testing, alarming, changing, updating,

deleting, accessing, rejecting, correcting, studying,

booking, receiving, tracing, protecting, deciding,

managing, teaching, facilitating, identifying, copying,

removing, demonstrating, checking, showing,

selecting, subscribing, unsubscribing, sharing,

mailing, communicating, reading, playing, working,

meeting, gambling, shopping, storing, cross

checking, retrieving, configuring, sketching, saving,

accelerating, enhancing, creating, growing, checking

in, checking out, finding out, reaching, denying,

talking, designing, making, verifying, measuring

Email

Surf

Transfer

Develop and Test

Operate and Manage Store

11-9-2014

© Polteq 3

storage claim

80% unused

redundancy limitations

environmentally unfriendly

management overheadcosts for innovation

standard software bandwidth

internet technologySOA

virtualization

11-9-2014

© Polteq 4

US: National Institute of Standards and Technologyhttp://www.nist.gov

Essential characteristics

�On-demand service

� Self service provisioning, pay-per-use

� No human interaction

US: National Institute of Standards and Technologyhttp://www.nist.gov

Essential characteristics

�On-demand service

�Broad network access

� Standard mechanisms over networks

� “Any” client

11-9-2014

© Polteq 5

US: National Institute of Standards and Technologyhttp://www.nist.gov

Essential characteristics

�On-demand service

�Broad network access

�Resource pooling

� Multi-tenant

� Storage, processing, memory, virtual machines, …

� Location independent

US: National Institute of Standards and Technologyhttp://www.nist.gov

Essential characteristics

�On-demand service

�Broad network access

�Resource pooling

�Rapid elasticity

� Rapid scale in and out

� “Any quantity” at any time

11-9-2014

© Polteq 6

US: National Institute of Standards and Technologyhttp://www.nist.gov

Essential characteristics

�On-demand service

�Broad network access

�Resource pooling

�Rapid elasticity

�Measured service

� Controlled resource use

� Transparency, pay-per-use

US: National Institute of Standards and Technologyhttp://www.nist.gov

Essential characteristics

�On-demand service

�Broad network access

�Resource pooling

�Rapid elasticity

�Measured service

Deployment models

– private cloud

– community cloud

– public cloud

– hybrid cloud

Service Models

Software as a Service

Platform as a Service

Infrastructure as a Service

11-9-2014

© Polteq 7

Service models

• Nocloud

• Infrastructure as a Service

• Platform as a Service

• Software as a Service

Application

Platform

Virtualization

Hardware

CloudInternal

Implementation models

• Public

• Private

• Community

• Hybrid

11-9-2014

© Polteq 8

What is “done” in the cloud?

>500

PrivateHybrideCommunity

IaaS, PaaS, DaaS, SaaS

Taas

*aaS

Data CentreData Management

Business processes

Consumer

Public

SaaS

Surf and mailAppsSocial mediaDropboxGoogle servicesSpotifyPicasaGames……………

<500 employees

Public

*aaS

MailStorage

Infrastructure

CRM

Finance

Business processes

Continuity

Privacy

Multi platform

Legislation

Cyber crime

Impact organisation

Standards

143143

11-9-2014

© Polteq 9

Continuity

Privacy

Multi platform

Legislation

Cyber crime

Impact organisation

StandardsPerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

11-9-2014

© Polteq 10

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

Other customers

YOUR

Operational Profile

YOUR

Operational Profile

YOUR

Operational Profile

PLUS

YOUR

Operational Profile

PLUS

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

11-9-2014

© Polteq 11

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

Everything over the web

The idea:

“it’s safe”

The idea:

“it’s safe”

Home ground for

hackers

Home ground for

hackers

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

ManageabilityManageability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

11-9-2014

© Polteq 12

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

Bring Your Own Device

No free choice of

device.

No free choice of

device.

Endless

possibilities.

Endless

possibilities.

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

11-9-2014

© Polteq 13

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

Internet connection lost

@ supplier

@ user

@ other systems

‘Off line” does not work

Information is lost

11-9-2014

© Polteq 14

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

11-9-2014

© Polteq 15

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

Mismatchservice <> business process

Functionality is changed

Insufficient usability

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

11-9-2014

© Polteq 16

Backup and recovery

Taken care of.Taken care of.

Who will support

me?

Who will support

me?

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

11-9-2014

© Polteq 17

Updates, patches, fixes, H

Planned and

controlled

Planned and

controlled

Do I have a

choice?

Do I have a

choice?

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

ManageabilityManageability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & regulationsLegislation & regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

11-9-2014

© Polteq 18

Where is my data?

And is that OK?

In house.In house.

SomewhereHSomewhereH

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & regulationsLegislation & regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & regulationsLegislation & regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

11-9-2014

© Polteq 19

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & regulationsLegislation & regulations

Suppliers & outsourcingSuppliers & outsourcingRisks

Risks

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & regulationsLegislation & regulations

Suppliers & outsourcingSuppliers & outsourcingRisks

Risks

11-9-2014

© Polteq 20

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & regulationsLegislation & regulations

Suppliers & outsourcingSuppliers & outsourcingRisks

Risks

Vendor lock in

No agreements

Supplier of the supplier of the supplier H

Supplier is taken over

Testing?

Check

Review

Monitor

Interview

Proof of concept

11-9-2014

© Polteq 21

Testing!

Check

Review

Monitor

Interview

Proof of conceptTestenProefIntake

InterviewProof of concept

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

TestenProefIntake

InterviewProof of concept

11-9-2014

© Polteq 22

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

11-9-2014

© Polteq 23

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

Architecture

From “individual” risks

to

“individual” test measures

Architecture

From “individual” risks

to

“individual” test measures

11-9-2014

© Polteq 24

Selection

Implementation

Production

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

11-9-2014

© Polteq 25

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

Selection Criteria

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Completeness

Controllable

For service

For supplier

Spec’s and terms

References

HH

11-9-2014

© Polteq 26

“Inspiration List”

CRITERION PRIOFunctionalDo the service and the specific business processes align?Does the service fit well in the E2E business process?Is the service sufficiently adaptable to specific requirements?Are many adjustments needed?Is customization possibleIs (a lot of) customization needed?Are the required platforms supported?Are “het nieuwe werken” and BYOD supported sufficiently?Is it possible to connect / integrate the service with the other systems?Are sufficient manuals and/or courses available?ImplementationIs the impact on current activities acceptable?Is a feasible route for migration towards the service available?

11-9-2014

© Polteq 27

“Inspiration List”

CRITERION PRIOSupportAre changes in the service announced beforehand?Are sufficient test facilities available around the service (test environment, test tooling, testware, access to infrastructure, …)?Are there sufficient support facilities?Is it clear how incidents can be reported?Are incidents resolved fast enough?PerformanceAre response times low enough?Is the number of possible simultaneous users high enough?Is bandwidth sufficient?Is sufficient potential for growth available?Is the actual use charged correctly?

“Inspiration List”

CRITERION PRIOSecurityAre adequate authorization and authentication possibilities in place?Is the physical security of the service locations sufficient?Is the support access security of the service sufficient?Is mutual access security between customers sufficient?Are data changes traceable?Is data storage for the service reliable?Is deleting data in the service reliable?Is security of the connection to the service sufficient?Are security options for the customer sufficient?Does the supplier have security certificates? (for example SAS 70 type II)?AvailabilityIs the level of availability for the service sufficient?Are back-up / fail-over / disaster-recovery provisions sufficient?

11-9-2014

© Polteq 28

“Inspiration List”

CRITERION PRIOLaw and regulationsDoes the data location comply to all legal requirements?Does the data processing comply to all legal requirements?Do the terms contain parts that are conflicting to the duties of the customer?SupplierIs clear what happens when the contract ends, or in case of bankruptcy or conflict?Is a good helpdesk available?Does the supplier have experience in:- Offering this particular service?- Offering services in general?- Developing services?- The customer’s field?- Developing, testing and supporting services (know how)?Do methods used by supplier align with those of the customer (if relevant)?

“Inspiration List”

CRITERION PRIOSupplierIs quality assurance arranged?Is the supplier ahead in its field?Is the size of the supplier in accordance with the expectations of the customer?Does the supplier have a good reputation (are there references)?Is providing services the core business of the supplier?Does the supplier have opportunities for future expansion?Does the supplier speak the same language?Is transparency and flexibility of the supplier sufficient?

11-9-2014

© Polteq 29

Proof of Concept

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Dynamic testing

More suppliers

Time boxing

Representative

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

11-9-2014

© Polteq 30

Known measures

tuned and tweaked

New measures developed

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Load Testing

YOUR

Operational Profile

YOUR

Operational Profile

YOUR

Operational Profile

PLUS

ACTUAL MOMENT

YOUR

Operational Profile

PLUS

ACTUAL MOMENT

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

11-9-2014

© Polteq 31

Operational profile

Performance testing

• Test cases aimed at specific bottlenecks

• Including cloud aspectsin test cases

• Test setup for a

performance test

• Representative?

11-9-2014

© Polteq 32

Stress Testing

Yes, you can!Yes, you can!

Definitely NOT!Definitely NOT!

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Elasticity

Load and stress.Load and stress.

Load and elasticity.Load and elasticity.

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

11-9-2014

© Polteq 33

load

load test – ‘up’

extend?

200

charged100

charged

no

yes

path test

99

100

101

boundary values

‘up’

tc 1: use=99, pay 100

tc 2: use=100, pay 100

tc 3: use=101, pay 200

‘down’

tc1: use=101, pay 200

tc2: use=100, pay 100

tc3: use=99, pay 100

boundary values

load test – ‘down’

load

load test – ‘up’

extend?

200

charged100

charged

no

yes

path test

99

100

101

boundary values

‘up’

tc 1: use=99, pay 100

tc 2: use=100, pay 100

tc 3: use=101, pay 200

‘down’

tc1: use=101, pay 200

tc2: use=100, pay 100

tc3: use=99, pay 100

boundary values

load test – ‘down’

• (Automatic) scaling up or down

does not perform as required

• At scaling moments functional

problems emerge

• Insight in use based costs is

not sufficient

11-9-2014

© Polteq 34

ISO 27001 aspects:

• Confidentiality of the data and the accompanying risk that unauthorized people can view the data

• Integrity of data and the accompanying risk that data is altered or lost unintentionally

• Availability of data and the accompanying risk that data (and services) is not available when it is required

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

ISO 27001 aspects:

• Confidentiality of the data and the accompanying risk that unauthorized people can view the data

• Integrity of data and the accompanying risk that data is altered or lost unintentionally

• Availability of data and the accompanying risk that data (and services) is not available when it is required

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

• Who has access to the data?

• Can the user trust that the data is

correct?

• Can the user gain access to the data at

all times?

11-9-2014

© Polteq 35

• Security at:

– Network

– Supplier

– User

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easuresTesting security robustness against Internet

attacks

- Directory traversal. Read and/or write in

directories other than those allowed.

- XML external entity attack. Include extra

(bad) data in an XML file.

- SQL injection. Request and/or change data

by manipulating SQL queries.

- Cross-site scripting (XSS). Transfer data to

other websites without the user knowing.

- Session manipulation. Skip steps or

validation in a session.

• Security at:

– Network

– Supplier

– User

• Encryption

• Authentication and authorisation

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

IDaaS

11-9-2014

© Polteq 36

• Security at:

– Network

– Supplier

– User

• Encryption

• Authentication and authorisation

• Test logs and audit trails

• Security Audits

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

IDaaS

Experts

Security patch routines

• Completeness and correctness of specifications and manuals

– Supplier

– User

• Availability of test environments

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Interface specifications

Supported platforms

Business process specs

User manuals

11-9-2014

© Polteq 37

Manageablity of test environments

• Everything in the cloud

Manageablity of test environments

• Link all current environments to the service

11-9-2014

© Polteq 38

Manageablity of test environments

• Link Production to the real service

• Link other environments to a MOCK SERVICE(or another instance of the service)

• Completeness and correctness of specifications and manuals

– Supplier

– User

• Availability of test environments

• Management of:

– Defects

– Changes

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

11-9-2014

© Polteq 39

Defect Management

Incident

Supplier resolves it

Client resolves it

Incident not resolved

Test

Change work process

Change configuration

Custom solution

Service not selected

Terminate use of service

Workaround work instruction

Test

Test

Test

Test

Migrate

and test

• Completeness and correctness of specifications and manuals

– Supplier

– User

• Availability of test environments

• Management of:

– Defects

– Changes

• Maintainability of the software

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

11-9-2014

© Polteq 40

• Role of system architecture

• Monitoring and Logging

• Guarantees and SLA’s

• Test fail-over mechanism

• Test online/offline

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Fail-over testing

A: disrupted

B: active

A: active

B: inactive

A is disrupted

B takes over service

A: inactive

B: active

dis

ruptio

nin

A e

nded

no c

hange

A is

dis

rupte

d

no c

hange

A: active

B: disruptedB is disrupted

A takes over service

B is d

isru

pte

dno c

hange

dis

ruption

in B

ended

no c

hange A: disrupted

B: disrupted

11-9-2014

© Polteq 41

Fail-over testing

A: disrupted

B: active

A: active

B: inactive

A is disrupted

B takes over service

A: inactive

B: active

dis

ruptio

nin

A e

nded

no c

hange

A is

dis

rupte

d

no c

hange

A: active

B: disruptedB is disrupted

A takes over service

B is d

isru

pte

dno c

hange

dis

ruption

in B

ended

no c

hange A: disrupted

B: disrupted

• Has the configuration been disturbed?

• Is the failure even noticed?

• Does the automatic failover start to work?

• Are there any transactions lost?

• Is there any data lost (counts, checksums)?

• If there is an audit trail, does it function properly?

• Is performance back to normal?

• Are there any incidents from the functional regression

test (perhaps a limited set, for instance aimed at the fifty

most used or most vital functions)?

Fail-over testing

A: disrupted

B: active

A: active

B: inactive

A is disrupted

B takes over service

A: inactive

B: active

dis

ruptio

nin

A e

nded

no c

hange

A is

dis

rupte

d

no c

hange

A: active

B: disruptedB is disrupted

A takes over service

B is d

isru

pte

dno c

hange

dis

ruption

in B

ended

no c

hange A: disrupted

B: disrupted

Test management aspects

• Sufficient technical support

• Sufficient functional knowledge of the E2E processes

• All planned service tests completed

• The right authorizations in the services

• A supplier willing to cooperate.

11-9-2014

© Polteq 42

Online – Offline

Use case testing.

Global testing.

Use case testing.

Global testing.

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Online – Offline

Use case testing.

Global testing.

Use case testing.

Global testing.

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Off line tests focussed on problems:

• Work continues, based on out-of-date information, and

this information could be changed in the cloud during the

offline period.

• The users are not aware that they are working (partly)

online (and are lead to believe differently).*

• Synchronization conflicts arise because data is changed

locally as well as in the cloud.

11-9-2014

© Polteq 43

Online – Offline

Use case testing.

Global testing.

Use case testing.

Global testing.

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Off line test cases:

• End the connection and check whether the users can see

that they are working offline.

• Disrupt the connection (for instance, a port or a certain

type of IP traffic) and check whether problems arise.

• Check whether changes that are made offline find their

way to the cloud when online status is regained.

• Check whether conflicts between offline and cloud data

are handled robustly (which is in fact a functional

requirement).

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing caused by

Legislation & Regulations

Testing caused by

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

11-9-2014

© Polteq 44

Functional test objectives

• Does the service fit the business processes and vv?

• Is the service quality sufficient (number of bugs)?

• Is the service sufficiently user friendly?

• Is the service configuration done correctly?

• Does supplier customization function properly?

• Does customer customization function properly?

• Do interfaces work properly?

• Are platforms properly supported?

• Does everything work after changes (is there no regression)?

Functional test objectives

• Does the service fit the business processes and vv?

• Is the service quality sufficient (number of bugs)?

• Is the service sufficiently user friendly?

• Is the service configuration done correctly?

• Does supplier customization function properly?

• Does customer customization function properly?

• Do interfaces work properly?

• Are platforms properly supported?

• Does everything work after changes (is there no regression)?

PCT UCT E2E

ET

User documentation

Technique – syntax – semantics – non functional

11-9-2014

© Polteq 45

Any device – any platform

Multiplatform

testing.

Multiplatform

testing.

Multiplatform

testing.

Multiplatform

testing.

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing caused by

Legislation & Regulations

Testing caused by

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

3997 distinct Android devices

http://opensignal.com/reports/fragmentation.php

11-9-2014

© Polteq 46

Internet Explorer 6

Internet Explorer 7

Internet Explorer 8

Firefox 3.5

Firefox 3.6

Firefox 4

Safari 4

Safari 5

Chrome11

Opera11

Windows XP

Windows Vista

Windows 7

Windows 2003 Server

Windows 8

Windows CE

Linux

Unix

Mac OS Lion

Mac OS Snow Leopard

iOS

Android

Operating systems

Browsers

Multi-platform testing

Devices

Computer

Mobile phones

Tablet

PC

Macintosh

SUN

NOKIA H

Samsung HWindows Mobile

iPhone ...

H

MOTOROLA H

Blackberry H

ASUS ...

H

Internet Explorer 6

Internet Explorer 7

Internet Explorer 8

Firefox 3.5

Firefox 3.6

Firefox 4

Safari 4

Safari 5

Chrome11

Opera11

Windows XP

Windows Vista

Windows 7

Windows 2003 Server

Windows 8

Windows CE

Linux

Unix

Mac OS Lion

Mac OS Snow Leopard

iOS

Android

Operating systems

Browsers

Multi-platform testing

Devices

Computer

Mobile phones

Tablet

PC

Macintosh

SUN

NOKIA H

Samsung HWindows Mobile

iPhone ...

H

MOTOROLA H

Blackberry H

ASUS ...

H

11-9-2014

© Polteq 47

Any device – any platform

Multiplatform

testing.

Multiplatform

testing.

Multiplatform

testing.

Multiplatform

testing.

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing caused by

Legislation & Regulations

Testing caused by

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Off line

Apps

Web services

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing caused by

Legislation & Regulations

Testing caused by

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Testing in SOA

environments

Testing mobile

apps

11-9-2014

© Polteq 48

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Scenarios

• Transfer into the cloud, applications remain the same

– data moved to another location

• Transfer to SaaS

– data migrated to new service

• Transfer from one to another SaaS

– similar

• Transfer out of the cloud.

– similar

Data conversion

• Testing conversion rules

• Testing conversion on input data

• Testing if any data is lost

• Testing ongoing transactions

Existing

systems

Extraction Conversion Import

Conversion

softwareService

• Rounding (totals incorrect)

• Field lengths (truncation)

• Totals (information lost)

• Date and time conversions

� what means 08-09-11?

• Audit trail, check sums

• E2E business scenario’s

11-9-2014

© Polteq 49

Other aspects

• Cleaning data defects

– solved before migration

– no problems during migration

• Testing security aspects

– during and after migration

– not TOO much data migrated

• Testing performance

– speed (how long does it take?)

– volume (capacity sufficient?)

– stability at full volume

Example: email to the cloud

• Tools migrate existing emails to the cloud

• Low risk:

– migrating one or some mailboxes and executing a limited testing

– if successful: implementation for all mail boxes

• High risk:

– no emails lost in migration?

– formatting of the emails still correct?

– all attachments still there?

– all attributes migrated (priorities, timestamps, flags, …)?

Legal importance of email

reading, forwarding, replying,

check on contents

11-9-2014

© Polteq 50

Legislation + Regulations

=

Test basis

Incidental testing.Incidental testing.

Compliancy testing.Compliancy testing.

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Sarbanes Oxley

Where is my data stored?

– nothing, or hardly anything, to be found on this subject

– service stores data outside the borders of permitted countries � additional measures?

– service stores data within the borders of permitted counties � okay

data owner is responsible for ensuring

that the protection of personal data is at

the required level wherever it is held

11-9-2014

© Polteq 51

Checking for legislation and regulations

• List where data that is stored in the cloud

• Find the requirements that are applicable to this data

• Check supplier terms with customer’s requirements

• Perform (external) audit for high risk

• Test manager provides advice, management decides

Legal support needed for high risk

Example. A supplier of a storage service claims to be the owner of the

intellectual capital of all data stored at their facilities. It is highly unlikely that

this is compatible with the interests of the organization that is the actual

owner of the data.

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

Legal issues – threats

11-9-2014

© Polteq 52

Example: Dropbox

Compliance with Laws and Law Enforcement Requests; Protection of Dropbox's Rights.

• We may disclose to parties outside Dropbox files stored in your Dropbox and information about you that we collect when we have a good faith belief that disclosure is reasonably necessary to (a) comply with a law, regulation or compulsory legal request; (b) protect the safety of any person from death or serious bodily injury; (c) prevent fraud or abuse of Dropbox or its users; or (d) to protect Dropbox’s property rights. If we provide your Dropboxfiles to a law enforcement agency as set forth above, we will remove Dropbox’s encryption from the files before providing them to law enforcement. However, Dropbox will not be able to decrypt any files that you encrypted prior to storing them on Dropbox.

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

11-9-2014

© Polteq 53

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

ContinuousEnd-to-End Testing

Continuous Change

Continuity

Privacy

Multi platform

Legislation

Cyber crime

Impact organisation

Standards

Check

Intake

Monitor

Interview

Proof of concept

11-9-2014

© Polteq 54

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

MaintainabilityMaintainability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

Testing starts early: in selection

Scope of testing is widened

Testing continues in production

Testing starts early: in selection

Scope of testing is widened

Testing continues in production

Performance TestingPerformance Testing

Security TestingSecurity Testing

Manageability TestingManageability Testing

Availability & Continuity

Testing

Availability & Continuity

Testing

Functional TestingFunctional Testing

Migration TestingMigration Testing

Testing due to

Legislation & Regulations

Testing due to

Legislation & Regulations

Testing in ProductionTesting in Production

Testing during SelectionTesting during Selection

Test M

easures

Test M

easures

PerformancePerformance

SecuritySecurity

Availability & ContinuityAvailability & Continuity

FunctionalityFunctionality

ManageabilityManageability

Legislation & RegulationsLegislation & Regulations

Suppliers & OutsourcingSuppliers & OutsourcingRisks

Risks

Thank you!Thank you!