Answer all questions

1- If you can ask 12 people in an organization what the word quality means, and you receive 12 different answers, then quality management, CI, TQM, right the first time, zero defects, and defect free are only serving as buzzwords within the organization. Quality is only useful and of value when it means the same thing to all the people in an organization. Belief in too many ways to achieve quality can cause serious problems. Quality must consist of well-defined objectives, so that quality means the same to all in the organization. Comment.

2- Define quality for the following products: a university, an exercise facility, spaghetti sauce, and toothpaste. .

3- Describe the TQM philosophy and identify its major characteristics.

4- Explain the meaning of the Plan-do-study-act cycle. Why is it described as a cycle?