tesina.clima organizacional y desempeño de los trabajadores

8/15/2019 Tesina.clima Organizacional y Desempeño de Los Trabajadores

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CHICLAYO

FACULTAD DE: CIENCIAS EMPRESARIALES

ESCUELA ACADÉMICA PROFESIONAL DE: ADMINISTRACIÓN

TESINA

TÍTULO:

CLIMA ORGANIZACIONAL Y DESEMPEÑO DE LOS TRABAJADORES DEL

RESTARUANT CHIFA TAC CHEN S.A.C CHICLAYO 2015

AUTORES:

SÁNCHEZ CRISANTO RUPERTH ERICSON

FERNÁNDEZ DÁVILA OMAR

ASESOR:

GONZALES HIDALGO CARLOS DANIEL

LINEA DE INVESTIGACION:

GESTIÒN DEL TALENTO HUMANO

CHICLAYO PER!

2015


2/28

1. D"#$%&'()$&.Dios, por dr!os " opor#$!idd d% &i&ir ' por %s#r (o! !oso#ros %! (d pso)$% d*os , por +or#"%(%r %" (or-! % i"$*i!r !$%s#rs *%!#%s ' por /%r p$%s#o %! !$%s#ro (*i!o )$%""s p%rso!s )$% ! sido !$%s#ro sopor#%' (o*p01 d$r!#% #odo %" p%riodo d% %s#$dio.

A !$%s#ros pdr%s por s%r %" pi"r +$!d*%!#" %! #odo "o )$% so*os %! #od!$%s#r &id #!#o (d2*i(, (o*o d% " &id, por s$ i!(o!di(io!" po'op%r+%(#*%!#% *!#%!ido #r&2s d%" #i%*po.

2. A*)"%$+$",'(

A " $!i&%rsidd por /ri!dr!os por *%dio d% s$ ($%rpo do(%!#% #odos "os(o!o(i*i%!#os, *#%ri"%s !%(%srios ' &"or%s )$% !os '$d! d%s%!&o"&%r!os(o! 23i#os %! !$%s#r &id "/or".


3/28

A "os do(%!#%s i!#%4r!#%s d% " Es($%" Pro+%sio!" d% Ad*i!is#r(i-! por (o*pr#ir s$ #i%*po, (o!o(i*i%!#o ' dr!os $! ori%!#(i-! d%($d %! #od!$%s#r (rr%r (d2*i( pro+%sio!".

A !$%s#ro s%sor por s$ ori%!#(i-!, #i%*po ' (o!o(i*i%!#os pr "o4rr "(!r

" ($"*i!(i-! d% " i!&%s#i4(i-! d% " ($" sido pi% +$!d*%!#" pr!oso#ros.

CLIMA ORGANIZACIONAL Y EL DESEMPEÑO DE LOSTRABAJADORES DEL

RESTARUANT CHIFA TAC CHEN DEL AÑO 2015


4/28

RESUMEN

L pr%s%!#% i!&%s#i4(i-! p%r*i#ir5 d%#%r*i!r " r%"(i-! d%" ("i* "/or" (o! %"

d%s%*p%0o d% "os #r/6dor%s d%" R%s#$r!#% Ci+ T( C%! d%" d%pr#*%!#o

d% L*/'%)$% , pr "o ($" s% $#i"ir5 (o*o i!s#r$*%!#o d% %!($%s# " Es("

d% Li7%r# ($'os r%s$"#dos *idi%r! "s di*%!sio!%s8 prod$(#i&idd, pro(%di*i%!#o

d%" (r4o, (o*pro*iso, (o!d$(#s, sp%(#os (orpor"%s, p%rsp%(#i& d%s%r&i(io,

p%rsp%(#i& d% prod$(#o )$% (orr%spo!d%! " d%s%*p%0o "/or" ' " %s#r$(#$r, "

r%spo!s/i"idd i!di&id$", r%*$!%r(i-!, ri%s4os ' #o* d% d%(isio!%s '

#o"%r!(i " (o!+"i(#o )$% (orr%spo!d% " %&"$(i-! d%" ("i* "/or".

D%sp$2s d% p"i(do "os i!s#r$*%!#os ' r%(o"%(#do "os d#os, s% o/#%!dr5 "os

r%s$"#dos #r&2s d%" pro4r* Spss S##i(s , %" ($" !os p%r*i#ir5 d%#%r*i!r si

%" ("i* "/or" i!+"$'% %! %" d%s%*p%0o, %s d%(ir )$% $! #r/6dor #i%!% $! *%6or

d%s%*p%0o ($!do p%r(i/% o %3p%ri*%!# $! *%6or ("i* "/or".

P&-&)&/ %-&": D%s%*p%0o L/or", ("i* "/or"

ASTRACT


5/28

Tis r%s%r( 9i"" d%#%r*i!% #% r#io o+ #% 9or7i!4 %!&iro!*%!# i! #% p%r+or*!(%

o+ 9or7%rs i! #% (o*p!' o+ (i&i" pro6%(#s Corpor#io! S!(% SRL, +or 9i( i# 9i""

/% $s%d s s$r&%' i!s#r$*%!# Li7%r# s("% 9os% r%s$"#s 9o$"d *%s$r% #%

di*%!sio!s8 prod$(#i&i#', pro(%ss (r4o , (o**i#*%!#, /%&ior, p'si(" sp%(#s,

s%r&i(% p%rsp%(#i&%, p%rsp%(#i&% o+ prod$(# (orr%spo!di!4 #o 6o/ p%r+or*!(% !d

s#r$(#$r%, i!di&id$" r%spo!si/i"i#', (o*p%!s#io!, ris7 !d d%(isio!:*7i!4 !d

(o!+"i(# #o"%r!(% (orr%spo!di!4 #o #% %&"$#io! o+ #% 9or7i!4 %!&iro!*%!#.

O!(% pp"i%d #% i!s#r$*%!#s !d (o""%(#%d d#, #% r%s$"#s 9i"" /% o/#i!%d #ro$4

SpssS##i(s pro4r*, 9i( 9i"" ""o9 *% #o d%#%r*i!% i+ #% 9or7 %!&iro!*%!# ++%(#s

p%r+or*!(%, i% 9or7%r s /%##%r p%r+or*!(% 9%! p%r(%i&%d or %3p%ri%!(%d/%##%r 9%#%r "/or.

;%'9ords8 6o/ p%r+or*!(%, %*p"o'%% s#is+(#io!


6/28

CAPÍTULO I. EL PROBLEMA DE INVESTIGACION

1.1 P-&,'"&+$",'( #"- P)(-"+&

A(#$"*%!#% *$(s (o*p01s d% s%r&i(io d% (o*ids d% #odo #ipo

d%s(o!o(%! " i*por#!(i d% " (o*odidd %! ($!#o " /$%! */i%!#%

"/or" (o! %" d%s%*p%0o d%" (o"/ordor. Pr "s %*pr%ss (#$"%s s$

(o!sis#%!(i s% d%/%r5 %! 4r! *%did " ("i* or4!i(io!", por "o )$% %s

!%(%srio %" (o!#i!$o *%6or*i%!#o d%" *is*o. As1 *is*o (o*o !#%s s%

*%!(io!/ %" ("i* or4!i(io!" (o*o %" *%dio */i%!#%, $*!o ' +1si(o

)$% s% d%srro"" %" #r/6o (o#idi!o. Es#% i!+"$'% %! %" d%s%*p%0o '

s#is+((i-! "o ($" %s $! #%* d% 4r! r%"%&!(i (o! %" +i! d% /$s(r $!

(o!#i!$o *%6or*i%!#o d%" */i%!#% "/or" ' d%s%*p%0o %! s$ or4!i(i-!.

Go!


7/28

pr s$ s#is+((i-! %*pr%sri" . Por %""o, %s i*por#!#% (o!o(%r (i%r#os

i!di(dor%s %s%!(i"%s )$% !os p%r*i#! %! (*i!r!os (i " *%6or #o* d%

d%(isio!%s, dos d% %s#os i!di(dor%s ($*p"%! $! ro" &i#" pr %" "o4ro d%"

23i#o %! "s or4!i(io!%s8 E" C"i* L/or" ' L E&"$(i-! d% D%s%*p%0o.

T%!i%!do %! ($%!# " i!+or*(i-! !#%rior, ' d% ($%rdo " r%s$"#do o/#%!idod% " %!#r%&is# r%"id " s%0or Gr%4orio C!4 o'7% ,G%r%!#% G%!%r" d%"

Ci+ ,s% p"!#%- (o*o pro/"%* " !%(%sidd d% (o!o(%r " si#$(i-! (#$" d%

" %*pr%s, pr#ir d% " d%#%r*i!(i-! d%" ("i* "/or", %" d%s%*p%0o d% s$s

#r/6dor%s ' " r%"(i-! d% */os .S$ pri!(ip" o/6%#i&o %s id%!#i+i(r s$s

*%6or%s (o"/ordor%s ' %! )$2 #ipo d% ("i* "/or! pr r%p"i(r %s#

%3p%ri%!(i (o! %""os %! %" "$4r d% #r/6o pr %""o s% (r%1do (o!&%!i%!#%

r%"ir $! %&"$(i-! so/r% %" d%s%*p%0o d%" p%rso!" %! 4%!%r" ' o#r

%&"$(i-! pr d%#%r*i!r %" ("i* L/or" %! %" )$% s% %!($%!#r s$ %*pr%s

' %!(o!#rr $! posi/"% r%"(i-! pr %" /%!%+i(io d%" (o"/ordor.

E! " ($idd d% Ci("'o s% r%4is#r! r%s#$r!#%s d% (o*ids )$% &%!d%! por

" !o(%s (i+s por "o ($" (o*pi#%! d%!#ro d%" *%r(do !o(#$r!o si! #%!%r %"

p%r*iso d% +$!(io!*i%!#o d%" "o(" %! %ss ors po!i%!do %" p%"i4ro " s"$d

d%" ("i%!#% ($!do " (o*id %s# 4$rd ' !o ' s$p%r&isi-! d% "s

+is("idors d% "s *$!i(ip"idd%s d!do $! %s#i"o d% &id !%4#i&o " ("i%!#%

)$% /$s( si%*pr% $! "$4r d%($do (o! /$%! #%!(i-! , (o! #ri+s %s#/"%s

s$s !%(%sidd%s ' /$%! s%r&i(io.

Los pri!(ip"%s pro/"%*s d% %s# %*pr%s %s )$% !o 4r!#i (o! "s

(p(i#(io!%s ' (r"s i!+or*#i&s pr "os (o"/ordor%s %! (-*o dr $!

/$%! s%r&i(io ' d%sp(o " ("i%!#%. No ($%!#! (o! $! i!+r%s#r$(#$r

d%($d )$% s% $! (i+ /6o "s r%4"s d%" s%r&i(io, " #%!(i-! %s "i*i#d

' )$% "os p%didos s$%"%! (/rs% r5pid*%!#% "o ($" "os d%*5s ("i%!#%s !o

%!($%!#r%! )$% s#is+(%r s$ !%(%sidd, por o#ro "do !o ' s%4$ridd %! %"

"o(" ' )$% %s $! o! r14id ' (o*%r(i" $/i(d (%r( d%" pr)$% C1&i(o d%

os2 L%o!rdo Or#i "o ($" %s $! d%s&%!#6 (o*o or4!i(i-! , %3is#% "

+"# d% *r7%#i!4 (o*o %! (o"o(r $! "%#r%ro po!i%!do %" !o*/r% d%" (i+

#*/i2! %! dr *5s %3p%(##i& "os ("i%!#%s (o*o &"%s d% (o!s$*o , o+%r#s '

pro*o(io!%s por %" (o!s$*o ddo "o ($" %s% *2#odo s% +id%"i " (o!s$*idor.

S$s *#%ri"%s s% %!($%!#r! d%sord%!dos, !o ($%!#! (o! "$4r d% $/i((i-!.

S% r%"i $! *" "o41s#i(, ' )$% %s# 5r% !o %s#5 " p%!di%!#% d% "os


8/28

*#%ri"%s )$% (%! +"# pr )$% #r/6%! "o ($" 4%!%r $! (os %! " or

d% pr%prr " (o*id. T*/i2! +"# $! *!#%!i*i%!#o d% s$s $#%!si"ios

(o*o (o(i!s i!d$s#ri"%s ' "*(%!%s, por B"#i*o " (o(i! %s *$' "i*i#d

p$%d% &%r pr%s%!(i d% ((id%!#%s "/or"%s ' +1si(os8 )$%*d$r, (1d d%

(o*id s%r&id, por "o ($" s% /$s( (o!(i%!#ir %s#os sp%(#os pr %"

/i%!%s#r d%" (o"/ordor %! (o!(i%!#ir %s#s si#$(io!%s por %" /i%!%s#r d%

" %*pr%s ' s$s %*p"%dos.

1.2 F()+-&%$, #"- 3)(-"+&

C-*o %s " r%"(i-! %!#r% %" ("i* or4!i(io!" ' d%s%*p%0o d% "os

#r/6dor%s d%" R%s#$r!#% Ci+ T( C%! S.A.C d%" d%pr#*%!#o d%

L*/'%)$% 0o >J


9/28

1.4 J/'$$%&%$, #"- 3)(-"+&

H(%r $! %s#$dio so/r% ("i* or4!i(io!", s%4B! Go!


10/28

E! %" (o!#%3#o *%#odo"-4i(o, "os r%s$"#dos d% " pr%s%!#% i!&%s#i4(i-! s%

s$s#%!#! %! " p"i((i-! d% #2(!i(s ' *2#odos %sp%(1+i(os d% i!&%s#i4(i-!

&5"idos pr "os %+%(#os d%" %s#$dio, (o*o "o %s " (o!+i/i"idd, &"id(i-! '

p"i((i-! "os i!s#r$*%!#os #ipo ($%s#io!rio.

E! %" (o!#%3#o pr5(#i(o, "os r%s$"#dos o/#%!idos p$%d%! ori%!#r %s#r#%4is pr+or#"%(%r si +$%r !%(%srio )$% %" ("i* or4!i(io!" ' d%s%*p%0o 4

(o!s#r$ir $! p%rso!"idd propi (o%r%!#% (o! "os !$%&os d%s+1os, propi(idor

d%*5s d% *o#i&(i-! p%rso!" por %" ($iddo (5"ido ' $*!o )$% o+r%(

s#is+((i-! " $s$rio.

1.6 A,'"%"#",'"/

A ,$"- $,'"),&%$(,&-

R$i, M =>, %! s$ i!&%s#i4(i-!8 Prop$%s# d% %s#r#%4is pr *%6orr %"

("i* or4!i(io!" %! " %*pr%s Gs Espr%ss d% G$d"6r M23i(o >

%! " U!i&%rsidd d% G$d"6r d% " +($"#d d% Ci%!(is E*pr%sri"%s, )$%

s$ o/6%#i&o %s " %"/or(i-! d% $! prop$%s# d% %s#r#%4is pr *%6orr %"

("i* or4!i(io!" %! " %*pr%s Gs Espr%ss %! G$d"6r, "o ($" ""%4ro!

"s si4$i%!#%s (o!("$sio!%s8

• S% $s- (o*o %rr*i%!# d% r%(o"%((i-! d% d#os, " %s(" CL:SPC d%*%di(i-! d%" ("i* "/or" d% So!i P"*, /sd %! " (i!(o

&ri/"%s )$% i!(id%! %! %" ("i* or4!i(io!"8 $#orr%"i(i-!,

i!&o"$(r*i%!#o "/or", s$p%r&isi-!, (o*$!i((i-! ' (o!di(io!%s

"/or"%s " %!($%s# +$% p"i(d #r/6dor%s.• E" p%rso!" %s#/ d%si!+or*do (%r( d% " *isi-! ' &"or%s d% "

%*pr%s %! (o!s%($%!(i "os %*p"%dos #%!1! $! /6o !i&%" d%

(o!o(i*i%!#o d% "os o/6%#i&os ' r%spo!s/i"idd%s d% "os p$%s#os d% #r/6o

"os )$% ! sido d%si4!dos ' s% s%!#1! d%s(o!#%!#os, p$%s

(o!sid%r/! )$% !o s% "%s propor(io! i!+or*(i-! opor#$! ' d%($d

(d $!o so/r% s$ d%s%*p%0o "/orr.• Es#/! %! d%s($%rdo (o! !o #%!%r i!+or*(i-! ("r ' #r!spr%!#%s d%

"s +$!(io!%s, po"1#i(os ' !or*s d% " or4!i(i-!. Fi!"*%!#% #*/i2! s%

(o!("$'- %! )$% " r%*$!%r(i-! %! " %*pr%s %r po(o #r(#i&.

- Es# i!+or*(i-! %s B#i" por)$% '$d /ri!dr " (o"/ordor (p(i#(io!%s,

dr *#%ri"%s d%($dos ' %rr*i%!#s !%(%sris pr (d (o"/ordor


11/28

pr "o ($" #%!4 )$% o($pr ' d%srro""r %! " or4!i(i-! d% *!%r

or4!id ' &%r ' )$% %" (o"/ordor s% s%!#ir5 *5s s#is+%(o %! s$

(%!#ro d% #r/6o "o ($" s/r5 )$% *!%6r s$ #r/6o %! $! ("i*

or4!ido ' pro+%sio!".

R%!4i+o, R =@ r%"io $! %s#$dio so/r% D%s4s#% pro+%sio!" ' ("i* "/or" %!#%!(i-! pri*ri d% S"$d %! T%!%ri+% d% " U!i&%rsidd d% " L4$! %! "

+($"#d d% Ci%!(is M2di(s, "o ($" ""%4ro! "s si4$i%!#%s (o!("$sio!%s8

• N$%s#ros r%s$"#dos po!%! d% *!i+i%s#o " pr%s%!(i d% $! 4rdo *od%rdo

d% $r!o$# o d% d%s4s#% pro+%sio!" %!#r% "os #r/6dor%s d% Sis#%* d%

#%!(i-! pri*ri d% " S"$d d% " pro&i!(i d% S!# Cr$ d% T%!%ri+%.• Csi %" Q d% "os r%spo!di%!#%s %3p%ri*%!#/ "4B! 4rdo d% $r!o$# %!

s$ &id pro+%sio!".• Co! r%sp%(#o " ("r r%"(i-! p$%s# d% *!i+i%s#o %!#r% %" ("i* "/or" '

%" d%s4s#% pro+%sio!" " *%!os %! "o r%+%r%!#% " 4o#*i%!#o %*o(io!",

%s pr%(iso #%!%r %! *%!#% )$% "s (o!di(io!%s "/or"%s so! i*por#!#%s

$!)$% posi/"%*%!#% !o s$+i(i%!#%s pr dr "$4r " pri(i-! d%

#%!sio!%s.

- Es# i!+or*(i-! %s i*por#!#% ' )$% " s"$d "/or" d%" (o"/ordor d%/%

s%r %+i( ' %s#/"% , #r&2s d% $! %&"$(i-! d%" d%s%*p%0o ' 4rdo d%

(o*pro*iso (o! " %*pr%s /r *%6or prod$(#i&idd so(i" , %! si %"

s1!dro*% d%" $r!o$# o ""*do d%s4s#% "/or" %s pr#i(ip!#% %! %" #r/6o

dirio d%" (o"/ordor %! %" ("i* "/or" %! "s %*pr%ss "o ($" #r&2s d%

$! #%rpi d% s#is+((i-! ' p%rso!" (d (o"/ordor s% podr5 dr

(o!o(%r "s +""s %! %" ($*p"i*i%!#o d% "s +$!(io!%s d% " %*pr%s, d!do

$! d%s(!so d%($do ' (o*pr%si-! %" p%rso!" podr5 #%!%r *%6or

r%(o!%3i-! d% +$%r "/or" ($!do ' ' ($*p"ido s$ or d% r%(%so.

A ,$"- ,&%$(,&-

Zp#, R =>, %! s$ i!&%s#i4(i-! Prop$%s# d% *%6or d%" ("i* "/or" d%"

p%rso!" d%" 5r% d% #%!(i-! " ("i%!#% d% Hidr!di! S.A. d% " (i$dd d% Tr$6i""o

%! " U!i&%rsidd N(io!" d% Tr$6i""o, %! " +($"#d d% Ci%!(is E*pr%sri"%s, "o

" i!&%s#i4(i-! ""%4o "s pri!(ip"%s (o!("$sio!%s8

• E" o/6%#i&o pri!(ip" %r *%dir %" ("i* or4!i(io!" d%" p%rso!" d%" 5r%

d% #%!(i-! " ("i%!#% d% Hidr!di! S.A., ($' po/"(i-! *$%s#r"


12/28

%s#$&o (o!s#i#$id por #r/6dor%s )$% "/or! (#$"*%!#% %! di(

5r% d% " %*pr%s, " r%(o"%((i-! d% d#os s% io #r&2s d% $! %s("

Li7%r#.• L (o!("$si-! pri!(ip" dio (o!o(%r %" !i&%" d% ("i* "/or" d%" 5r% d%

#%!(i-! " ("i%!#% d% Hidr!di!, )$% s% d%+i!i- (o*o *%dio +&or/"% ' %!

/s% %s#o s% d%srro""- $! prop$%s# d% *%6or d%" !i&%" d%" *is*o.

- Es# i!+or*(i-! %s i*por#!#% ' )$% !os i!di( ($!do *%6ors %" ("i*

"/or" %! #$s ("i%!#%s " s#is+((i-! s%r5 posi#i& por "o ($" r pro'%(#r

%" !i&%" d% s#is+((i-! (%r( d% $! prod$(#o por pr#% d%" ("i%!#%, %! %s#%

(so " %*pr%s )$% *o!i#or% %" (o/ro d% $so d% "$ do*2s#i(o , %"

p%rso!" d%/% d% *!%6r $! ("i* "/or" %s#/"% ' %s#(io!" d% ($%rdo

" */i%!#% )$% s% o/s%r& %! %" (%!#ro d% #r/6o ' )$% si%*pr% '

)$%6s d%" ("i%!#% ($!do %" s%r&i(io %s p2si*o %! " #%!(i-! ' s$ $so por "o ($" d%/%! d% $sr $! ("i* "/or" )$% so"$(io!% d% *!%r %+i( "

#%!(i-! (o*o po!%r *5s *-d$"os o (%!#ros d% p4os %! (%!#ros

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14/28

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17/28

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18/28

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19/28

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2!+sis %! #o*r ri%s4os ("($"dos o s%4$rr " *%6or *!%r d% op%rr.

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#*-s+%r d%" 4r$po d% #r/6o %" 2!+sis %! s%r (%p#do " pr%&"%!(i d%

*is#d ' 4r$pos so(i"%s i!+or*"%s.

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("i* or4!i(io!". S%4B! Ro//i!s =>?@ *%!(io! )$% %s %" d%s%o d% (%r

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E" %s+$%ro %s $! *%did d% i!#%!sidd, ($!do $! p%rso! %s#5 *o#i&d s%

d%di( (o! 1!(o s$ *%#, p%ro (o! "#os !i&%"%s d% *o#i&(i-! %s i*posi/"%

o/#%!%r r%s$"#dos +&or/"%s d% d%s%*p%0o d% #r/6o *%!os )$% %" %s+$%ro

s% (!"ido %! " dir%((i-! )$% /%!%+i(i " i!s#i#$(i-!. Por o#ro "do, pr

Fis(*! =, p.>8 L *o#i&(i-! )$% s% *!#i%!% "r4o p"o ' (r% "os


20/28

d% "%"#d (o! " or4!i(i-!, %s " *o#i&(i-! i!#%r!. C$!do "s

or4!i(io!%s %s#/"%(%! i!(%!#i&os /sdos s-"o %! %"%*%!#os %3#%r!os "

p%rso! (o*o /o!os %(o!-*i(os, %"%&dos s$%"dos, %" p%rso!" so"o s%

(o!(%!#r %! %so ' pi%rd% s$ *o#i&(i-! i!#%rior. Si s% $s! so"o i!(%!#i&os

%3#%r!os, d%sp$2s d% $! #i%*po 2s#os s%r5! "o B!i(o )$% &"orr5, ' s% /r5

p%rdido " *1s#i( ' %" *or " (*is%# d% " or4!i(i-!. L B!i( +or* d%

*!#%!%r *o#i&dos "os %*p"%dos %s ($!do s% s#is+(% "os d%s%os i!#%r!os

d% s$s *i%*/ros ' )$% 4%!%r% $! &%rdd%ro (o*pro*iso ' *o#i&(i-! i!#%r!.

DESEMPEÑO LABORAL

S%4B! Ci&%!#o =, p. d%+i!% %" d%s%*p%0o, (-*o "s ((io!%s o

(o*por#*i%!#os o/s%r&dos %! "os (o"/ordor%s )$% so! r%"%&!#%s %" "o4ro

d% "os o/6%#i&os d% " or4!i(i-!. E! %+%(#o, +ir* )$% $! /$%! d%s%*p%0o"/or" %s " +or#"% *5s r%"%&!#% (o! " )$% ($%!# $! or4!i(i-!.

Por s$ pr#% i##%" =, p., p"!#% )$% %" d%s%*p%0o %s i!+"$%!(ido %!

4r! pr#% por "s %3p%(##i&s d%" %*p"%do so/r% %" #r/6o, s$s (#i#$d%s (i

"os "o4ros ' s$ d%s%o d% r*o!1. Por #!#o, %" d%s%*p%0o s% r%"(io! o &i!($"

(o! "s /i"idd%s ' (o!o(i*i%!#os )$% po'! "s ((io!%s d%" #r/6dor, %!

pro d% (o!so"idr "os o/6%#i&os d% " %*pr%s.

E&-&%$, #"- D"/"+3", p. d%+i!% " %&"$(i-!

d% d%s%*p%0o (o*o " ("i+i((i-! $! %*p"%do (o*pr!do s$ (#$(i-!,

pr%s%!#% o psd, (o! "s !or*s %s#/"%(ids pr s$ d%s%*p%0o. As1 p$%s

%" pro(%so d% %&"$(i-! i*p"i(8 %s#/"%(%r "s !or*s d%" #r/6o, %&"$r %"

d%s%*p%0o r%" d%" %*p"%do (o! r%"(i-! di(s !or*s ' &o"&%r

pr%s%!#r " i!+or*(i-! " %*p"%do (o! %" prop-si#o d% *o#i&r"% pr )$%

%"i*i!% "s d%+i(i%!(is d% s$ d%s%*p%0o.

E! (*/io %r#%r =,p. d%+i!% " %&"$(i-! d%" d%s%*p%0o

(o*o %" “proceso mediante el cual se estima el rendimiento global del

empleado”.

Los o/6%#i&os d% " %&"$(i-! d% d%s%*p%0o, Ci&%!#o =,p. !os /"

d% o/6%#i&os +$!d*%!#"%s pr d% " %&"$(i-! d% d%s%*p%0o8 P%r*i#ir

(o!di(io!%s d% *%di(i-! d%" po#%!(i" $*!o pr d%#%r*i!r s$ p"%!o %*p"%o,


21/28

p%r*i#ir %" #r#*i%!#o d% "os r%($rsos $*!os (o*o $! i*por#!#% &%!#6

(o*p%#i#i& d% " %*pr%s, ' ($' prod$(#i&idd p$%d% d%srro""rs% d% *odo

i!d%+i!ido, d%p%!di%!do d%" sis#%* d% d*i!is#r(i-! ' dr opor#$!idd d%

(r%(i*i%!#o ' (o!di(io!%s d% %+%(#i& pr#i(ip(i-! #odos "os *i%*/ros d% "

or4!i(i-!, #%!i%!do %! ($%!#, por $! pr#%, "os o/6%#i&os or4!i(io!"%s ',

por o#r, "os o/6%#i&os i!di&id$"%s.

E3is#%! &ris ro!%s pr %&"$r %" d%s%*p%0o, pr D%ss"%r =>, p.?

S% %&"B %" d%s%*p%0o por ($#ro ro!%s. Pri*%r, "s %&"$(io!%s

propor(io!! i!+or*(i-! pr #o*r d%(isio!%s %! ($!#o "os s(%!sos ' "os

s$%"dos. S%4$!d, o+r%(%! " posi/i"idd d% )$% $s#%d ' s$ s$/ordi!do

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por)$% o+r%(% " posi/i"idd d% r%psr "os p"!%s pr " (rr%r d% " p%rso!,

" "$ d% "s &ir#$d%s ' d%+%(#os )$% %3i/ido.

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si4$i%!#%s =p.8

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%" r%spo!s/"% d%" d%s%*p%0o d% %s p%rso!.

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r%(/d d% #od " or4!i(i-!, por "o 4%!%r" %s#% *2#odo s% $s pr "(p(i#(i-! ' %" d%srro""o.

M'(#(/ #" "&-&%$,

%r#%r =, p.. Lo ("si+i( d% " si4$i%!#% *!%r8 Los *2#odos d%

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"4o )$% ' o($rri- ' )$% p$%d%, s# (i%r#o p$!#o, s%r *%dido, s$ d%s&%!#6

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%*p"%do (o!#r #odos "os )$% %s#5! %&"$dos %! %" *is*o 4r$po.

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d%s%/"%s.

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%&"$(io!%s, s$ +$!(i-! %s%!(i" %s " %&"$(i-! d%" po#%!(i" d%"i!di&id$o ' !o s$ d%s%*p%0o !#%rior.

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pr " %&"$(i-! d% "os %*p"%dos )$% s% /s %! #ipos *B"#ip"%s d%

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24/28

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"s r%"(io!%s $*!s %! %" #r/6o.

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sp%(#os %s#ri(#os d%" *%dio */i%!#% "/or" ' )$%""os )$% d%p%!d%! d% "

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*5s pr#%s s% si%!#%! %! oposi(i-!. Es $! pro(%so i!#%rp%rso!" )$% s$r4%

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%! di&%rsos 4rdos, (o*o %" #ipo d% or4!i(i-!, " #%(!o"o41, "s po"1#i(s,

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pr " dis($si-! d% %s#% pp%" s d%/% s/%r (-*o %s %" (o*por#*i%!#o d%

" 4%!#%, (o*o i!di&id$o ' (o*o 4r$po. =Cs#i""o, . E&-&%$, #"- #"/"+3"


25/28

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si %s !%(%srio %s#/"%(%r $! p"! d% *%6or.=A! P2r%, ?@. L$#")&>*( O)*&,$>&%$(,&-: E" "id%r4o %s " +$!(i-! )$% o($p $! p%rso!

)$% s% dis#i!4$% d%" r%s#o ' %s (p d% #o*r d%(isio!%s (%r#ds pr %"

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)$%""os )$% "o po'%! ="os s$/ordi!dos ' p%r*i#! )$% d%srro""% s$

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&o"$!#d pr r%"ir $! 4r! %s+$%ro por "(!r "s *%#s d% "

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por# %" (o!6$!#o d% "os %*p"%dos o (o"/ordor%s d% $! or4!i(i-!.

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o($p d% s%"%((io!r, (o!#r#r, +or*r, %*p"%r ' r%#%!%r " p%rso!" d% "

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26/28

(o!o(%r s$ (o!s$*idor, %! s$s !%(%sidd%s ' "s &ri/"%s )$% #r&2s d%"

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>.S()#$,&%$,: Es " +($"#d )$% #i%!% $! p#ro!o, %*p"%dor o (o!#r#!#%,

d% dr -rd%!%s s$s %*p"%dos, d% dispo!%r d% s$ (p(idd ' +$%r d%

#r/6o s%4B! s$s i!s#r$((io!%s, !%(%sidd%s ' (o!&%!i%!(is.=Lop%,

CAPITULO III: MARCO METODOLOGICO

CLIMA ORGANIZACIONAL DESEMPEWO DE LOS TRAAADORES DEL

RESTAURANTE CHIFA TAC CHEN S.A.C CHICLAO >

C-*o %s " r%"(i-! %!#r% %" ("i* or4!i(io!" ' d%s%*p%0o d% "os

#r/6dor%s d%" R%s#$r!#% Ci+ T( C%! S.A.C Ci("'o >J

1.1. H$3'"/$/1.1.1. H$3'"/$/ ,-&

Si !o s% p"i( %" ("i* or4!i(io!" ' d%s%*p%0o d% "os #r/6dor%s d%"

R%s#$r!#% Ci+ T( C%! S.A.C %!#o!(%s !o /r $! /$%! r%"(i-! d%

*!%r si4!i+i(#i&.

1.1.2. H$3'"/$/ &-'"),&'$&Si s% p"i( %" ("i* or4!i(io!" ' d%s%*p%0o d% "os #r/6dor%s d%"

R%s#$r!#% Ci+ T( C%! S.A.C %!#o!(%s /r $! /$%! r%"(i-! d%

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27/28

%r!%" , Gspr=>.M!$" d% R%($rsos H$*!os8 T%or1 d%" C"i*

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@

C%!#ro d% i!&%s#i4(io!%s ' s%r&i(ios %d$(#i&os =@. Relaciones interpersonalesen la institución educativa. Li*8 Po!#i+i(i $!i&%rsidd (#-"i( d%" P%rB.

Ci&%!#o, I. =?. Comportamiento organizacional . o4o#58 M( Gr9 Hi"".I!#%r*%ri(!, S.A.

Ci&%!#o Id"/%r#o. = Ad*i!is#r(i-! d% r%($rsos $*!os. X Ed.M(Gr9:Hi"" I!#%r*%ri(!. o4o#5.P4.

i##%", L. =. Ad*i!is#r(i-! d% P%rso!"8 D%s%*p%0o L/or". V%!%$%"8

U!i&%rsidd R+%" %""oso C(1!.P4.

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Ci&%!#o Id"/%r#o. = Ad*i!is#r(i-! d% r%($rsos $*!os. o4o#5. X Ed.M(Gr9:Hi"" I!#%r*%ri(!.P4i!s.: @


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