tesda base curriculum outline
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Outline for NC II TrainingTRANSCRIPT
TESDA Computer Hardware Servicing NCII with Exam (Fast Track) - KB0105COURSE DURATION : 40 HRSMODULE 1 - KB0101: PC Hardware & Software Troubleshooting & Repair w/ OJT
COURSE DECRIPTION:This Hands-On training teaches you everything you need to know to become an expert Technical
Support Staff. It covers Basic to Advanced troubleshooting and servicing strategies. You need no further PC Repair training after completing this course. This course is an unselfish transfer of technology from CNCTC Inc through its experienced IT Trainers at a reasonable price. It is a two course training merge into one training.
This course will help you prepare for TESDA CHS NCII Assessment ExamCOURSE DELIVERY: Instructor-led, Hands-On training approach. COURSE PREREQUISITE:Familiarity with Windows Operating SystemHigh Level interest in learning LIBRARY: AvailableINTERNET ACCESS: Available
COURSE OUTLINE
MODULE 1.1 - ADVANCED PC ASSEMBLY, HARDWARE CONFIGURATION & SERVICINGChapter 1 - IntroductionCommon PC errors Types of Personal computersIdentifying key parts of a Personal Computer Basic Software componentsOverview of PC OperationsOperating Systems (OS) Disk Operating System (DOS) How DOS works
Chapter 2 - CPU CASE AND POWER SUPPLYTypes of PC caseFunctions of a CPU CaseFront Panel connectors Removing CPU CaseCleaning the PC casePC Cooling SystemPC Cooling system maintenancePower SupplyCommon Power Supply problems
Chapter 3 - The PROCESSOR Types of CPU x86, Celeron, Pentium I-IV, Itanium, Duron, Sempron, Athlon CPU speed CPU socket/slot typesComparing different types of CPU How to identify CPUs physicallyPhysical installation of CPUInstalling CPU fan CPU BenchmarkingCPU OverclockingUpgrading CPUCPU maintenanceCPU cleaning procedures Troubleshooting & testing CPU using processor diagnostic test
Chapter 4 - The MOTHERBOARDTypes of motherboardsMotherboard layout, form factorsMotherboard IdentificationMotherboard componentsROM BIOSMotherboard BUSSESConfiguring motherboard jumper settingsUpgrading motherboardsSigns of trouble with the motherboardCommon motherboard problemsMotherboard MaintenanceMotherboard cleaning proceduresTroubleshooting and testing motherboards
Chapter 5 - The MEMORYTypes of MemoryComparing different types of memoryMemory identificationAdding and Removing Memory Memory packagingMemory upgradingMemory MaintenanceMemory cleaning proceduresDetermine failed memory devices using memory diagnostics testTroubleshooting RAM errors
Chapter 6 - STORAGE DEVICESThe HARD DRIVESTypes of hard drives Hard drive manufacturersHard Drive IdentificationIdentifying drive capacityHard drive controllers IDE/SCSI cables Hard drive configuration (Master/Slave layout)Hard drive installationUpgrading to large Hard-disksOptimizing hard disk performanceHard drive maintenanceHard drives problems troubleshooting and repairing The FLOPPY DRIVESTypes of diskettesFloppy drive identificationFloppy drive controllerSetting drives and cable orientationReplacing a floppy driveFloppy disk and drive CareFloppy drive maintenanceFloppy drive cleaning proceduresFloppy drive problems and solutions
Chapter 7 - OTHER DATA STORAGE DEVICES
CDROM driveDVD/DVD+R/RW driveCD-R driveCD-RW driveCD/DVD controllersCD/DVD configuration (Master/Slave layout)CD/DVD installation and upgradingTransfer SpeedDevice Data throughputCDROM maintenanceCDROM cleaning proceduresTrouble shooting and repairing common CDROM drive problemsREMOVABLE DRIVESTroubleshooting External Storage device
Chapter 8 - I/O DEVICES & DISPLAYS
PC MONITORKeyboardsConnecting keyboardsKeyboard maintenanceKeyboard cleaning procedureTroubleshooting and Repairing common keyboard errorsJoysticksWeb CamsConnecting a Web CamMaintenance of a Web CamSpeakersConnecting SpeakersMaintenance of speakersPrintersTypes of printers Installing a printerDiagnosing Printer problemsSolving common printer problemsMouseMouse interfaces (PS2, Serial, USB and wireless)Mouse cleaning proceduresTroubleshooting and repairing common mouse problems
Chapter 9 - EXPANSION CARDS/PERIPHERAL DEVICES
Expansion SlotsProper insertion of expansion cardReplacing and removing expansion cardDisplay /Video or Graphics cardGraphics adapter installationAdding ad Removing video cardDisplay card MaintenanceDisplay card cleaning Symptoms of trouble with display adapter Common problems of graphics adapterTV CardsAdding and Removing TV tuner cardSound CardsAdding and Removing Sound cardLAN CardsAdding and Removing LAN cardModemAdding and removing Internal modemAdding and removing External modemScanner
Chapter 10 - PC PORTS
Serial PortConfiguring Serial portSymptoms of trouble with serial portRepairing common serial ports problemsAdding and replacing serial portsParallel PortConfiguring parallel portSymptoms of trouble with parallel port Repairing common parallel port errorsAdding parallel portUSB PortSymptoms of trouble with USB port Repairing common USB errorsFirewire PortSymptoms of trouble with Firewire port
Chapter 11 - PC Assembly/Disassembly
Safety ConcernsHeat Factors Static ElectricityElectro Static Discharge (ESD)Radio Frequency InterferenceAC PowerSpikes, Brownouts, BlackoutsUPSCommon errors occurring after PC AssemblyProperly assemble a Personal Computer Properly disassemble a Personal Computer
Chapter 12 - BIOS/CMOS Management
BIOS Function of BIOSAccessing CMOS SetupNavigating and Changing CMOS valuesUpgrading the BIOSTroubleshooting system faults using POSTBIOS and POST codesUsing POST audio and Video error codesStandard IBM POST error codesDetermining what POST cannot testUpgrading the BIOS
Chapter 13 - Advance PC HARDWARE Servicing
PC Troubleshooting strategyDesigning a troubleshooting methodologyEstablishing where to begin the testingDetermining common causes of failuresFinding and isolating the board with the problemUtilizing advance diagnostic programs to test for:Solving Interrupt (IRQ) and I/O conflicts
MODULE 1.2 - ADVANCED PC SOFTWARE CONFIGURATION, TROUBLESHOOTING & DATA RECOVERY
Chapter 1 - IntroductionCommon Windows errorsDesktop Operating SystemsNetwork Operating SystemsOverview of Windows Operating SystemWindows Boot ProcessWindows configuration filesWindows core filesWindows System Directories
Chapter 2 - DOS EssentialsMS-DOS OverviewFunction of DOSDOS boot processDOS system filesDOS interface (CLI)Types of DOS commandsCommon DOS commandsCommon DOS errors
Chapter 3 - Windows File Systems
FAT (File Allocation Table)Types of File Systems (FAT16, FAT32, VFAT, NTFS4, NTFS5 & HPFS)File System CareChecking the drive for errorsSupported File Systems of different versions of Microsoft Windows
Chapter 4 - HARD DISK MANAGEMENT & CONFIGURATIONSHard disk configurationsHard disk partitionPrimary PartitionExtended PartitionLogical DriveVolumePreparing a brand new hard drivePartitioning a Hard DriveFormatting a Hard DriveDeleting Hard Disk partitionsHard Disk Diagnostic testRepairing the Master Boot RecordFixing a damaged partition tableRepairing Hard Disk with Bad SectorsLow-level Formatting a drive
Chapter 5 - Operating System Installations and upgradesHardware requirements Hardware compatibilityCommon errors during installationInstalling Windows 98Upgrading Windows 98 Installing Windows XP
Chapter 6 - Hardware Device Driver Installation What is a Device driver?Function of a device driverDetermining hardware model & manufacturerWhere to find Hardware driversSearching for drivers in the internetInstalling device drivers (Video card, LAN card, Modem, printers etc..)Post-install operations
Chapter 7 - Software Installation
Software compatibilityHardware requirementsDealing with failed installationInstallation methods (Control Panel, Installer)Installing Software (MS-Office, Anti-Virus, Network games programs etc..)Software updates and Service packs Uninstalling SoftwareDealing with failed uninstallationManual Removal of installed Software
Chapter 8 - Virus Management: Detecting and Removing What is a virus?Types of virusSpyware, Adware, malware virusesPreventing Virus infectionsProtecting Key System filesChecking for Macro viruses missed by anti-virus programsProtecting against script based virus.Symptoms of an infected computer Deciding what anti-virus program to installInstalling Anti-Virus programsInstalling Anti-Spyware, Malware and Adware program.Diagnosing, Treating and Removing Virus infections
Chapter 9 - DATA RECOVERY Concept
How disk drives workUnderstanding Tracks, Sectors, Cylinders and ClustersMaster Boot RecordPartition tableTroubleshooting strategy conceptsRunning Scandisk to check for disk errorsCorrecting errors reported by scandiskCauses and symptoms of a corrupted FATRepairing lost and cross-linked filesSurviving Disk DisastersUnderstanding Disk error messagesCreating emergency rescue diskUsing Disk repair toolsRecovering Files and DirectoriesRecovering erased FilesTransferring recovered files to backup diskEditing Disk sectorsReviving non-bootable diskRepairing the Master Boot RecordFixing a damaged partition tableDealing with accidental ReformattingUnformatting a driveRemoving Disk FragmentationUsing Backup utility programFixing common disk problemsSolving ?Invalid drive specification
Chapter 10 - Configuring and Troubleshooting WINDOWS
General Troubleshooting MethodologyWhat to do when Windows failed to startWindows Plug n Play ArchitectureWindows boot filesWindows Start-up processTroubleshooting Windows Start-up problemsDual booting Windows 98 with Windows XP/2000 Creating Emergency Repair Disk (ERD)Solving common Windows errorsWindows XP Administrative ToolsComputer Management Console (Adding, Editing and deleting partitions)System Tools, Services and applications
Chapter 11 - The WINDOWS REGISTRY
What is a Registry?Registry entry structureModifying Registry Entries with Regedit and Regedit32Backing up registry entriesPreventing registry backup failuresRepairing corrupted Registry filesRemoving Unwanted Registry entriesSolving Registry entry conflicts
Chapter 12 - DISK IMAGING/CLONING
Disk Cloning ConceptAdvantages of Disk CloningIssues to consider before cloning a drive Preparing for Disk CloningDisk Cloning SoftwareDisk Cloning using GHOSTDealing with accidental or mistakenly cloned drive (Uncloning a drive)Common disk cloning errorsSolving Disk Cloning failures
MODULE 2 - KB0103: PC LAN/WAN Setup & Windows 2003 Server Admin (Active Directory)
COURSE DESCRIPTION:
This HANDS-ON training gives you the knowledge and skills to design, build, configure and implement a Local Area Network/WAN. The training starts from the ground up, from planning to purchasing to designing and to cabling the network and to configuring the network so that it will be up and running. The training does not stop there because it includes Implementing, Configuring and Administering a Windows 2003 Active Directory Infrastructure It teaches you all you need to know to administer a Windows 2003 Network.
This course will help you prepare for TESDA CHS NCII Assessment Exam
COURSE DELIVERY:
Instructor-led, Hands-On training approach.
COURSE PREREQUISITE:
PC Hardware and Software Troubleshooting and Repair Training
COURSE OUTLINE
MODULE 2.1: NETWORK TECHNOLOGY, DESIGN/CABLING & WIRELESS LAN SETUP
Chapter 1: Introduction to Local Area Network
Defining a Local Area Network
Application of PC Networking
Organization-wide computing
Workgroup computing
Resource sharing
Distance Learning
FTP and Web Access
Differentiating LAN, MAN and WAN
Network Standards
Network Operating Systems (NOS)
Characteristics of a NOS
Desktop Operating Systems (Client Operating System)
Chapter 2: Understanding Network components for LAN connectivity
Client for Microsoft Networks
Network Adapter
Network Protocol (TCP/IP)
File and Printer sharing for Microsoft Networks
Chapter 3: Configuring Network components
Installing Client for Microsoft Networks
Installing Network Adapter
Installing and configuring TCP/IP
Installing File and Printer Sharing for Microsoft
Networks
Setting Workgroup names and Computer names
Common errors in building a Network
Solving Network Connection problems
Chapter 4: TCP/IP & Subnetting
TCP/IP Overview
Function of TCP/IP in a Network
Static and Dynamic IP Addresses
Class A, B, C and D
Differentiating IP address classes
Network ID's and Hosts
Choosing Private IP addresses
Assigning IP addresses
IP Subnetting
Subnetting Class A, B & C address
Defining Subnet Masks
Troubleshooting TCP/IP
Using Network utilities (ping, tracert, ipconfig, arp,
nbtstat etc..)
Chapter 5: INTERNET CONNECTION SHARING
Overview of the Internet
Internet Service Providers (ISP)
Requirements for Internet connection (Modem, Tel.
Line, ISP account)
Dial-up Internet connection
Broadband Internet connection (Cable/DSL)
Dial-up Internet connection setup
Cable and DSL internet connection setup
Common errors in connecting to the Internet
Solving common internet connection failures
Sharing Internet Connection using a ROUTER
Configuring a DSL Router
Managing IP address of DSL Router
Configuring the embedded DHCP server in the Router
Managing advanced features of the Router
Sharing Internet Connection using Wingate software
Configuring the Wingate server
Configuring the Wingate client
Testing for internet connection of the network
Common Internet sharing problems
Solving Internet connection errors
Chapter 6: NETWORK DESIGN AND CABLING
LAN Standards
Multi-LAN Networks and configuration
Backbone Designs
High-Speed LAN
Defining LAN requirements
Determining user needs
Network Hardware
Network Topology (Star, Bus, Ring and Tree)
Cabling the Network
Testing the Cable
Testing the Network
Post Installation operations
Chapter 7: WIRELESS LAN SETUP AND CONFIGURATION
MODULE 2.2 - WINDOWS 2003 SERVER ADMINISTRATION (Active Directory Infrastructure)
Chapter 1: Introduction to Active Directory Infrastructure
The Architecture of Active Directory
How Active Directory Works
Examining Active Directory
The Active Directory Design, Planning, and Implementation Processes
Chapter 2: Windows 2003 Active Directory Installation
Creating a Forest and Domain Structure
Domain Controller Installations
Creating a domain
Creating a child Domain
Creating a member Server
Joinng a workstation in a domain
Chapter 3: Implementing an Active Directory Forest and Domain Structure
Examining and Configuring Active Directory Integrated DNS
Raising Forest and Domain Functional Levels
Creating Trust Relationships
Implementing Active Directory
Chapter 4: Implementing User, Group and Computer Accounts
User Accounts
Groups (Security, Global, Domain Local, Universal)
Local and Domain Security
Account Policy
Local User Profiles
Roaming User Profiles
Chapter 5: Access to Resources Security
Implementing Share Permissions
Using NTFS Permissions
Inheritance and Ownership
Chapter 6: Configuring and Administering a Print Server
Installing Local Printer
Installing Network Printer
Implementing Printer Security
Implementing Print Priority, Print Scheduling and Print
Pooling
Chapter 7: Disk Quota and Auditing Objects and Resources
Implementing Disk Quota
Auditing Account logons
Auditing Object access
Chapter 8: OU & Group Policy Objects (GPO)
Organizational Units
Implementing OUs
Security Settings
Administrative Templates
Securing Workstations
Chapter 9: Optimizing System Performance, Reliability & Availability
Implementing Alerts and logs
Implementing System Monitors
Chapter 10: Backup and Restoring Data
Back-up and restore selected data
Back up and restore Entire Computer
Scheduled Backups
System State Data
Chapter 11: RRAS
Implementing Routing and Remote Access Service
Configuring Server and Clients
Connecting RRAS client to Server
Chapter 12: Terminal Services
Implementing Terminal Services
Connecting Terminal Services Clients
Chapter 13 - RAID
Fault Tolerant Volumes
Implementing RAID 1, 3 and 5
Troubleshooting RAID volumes