tesco ecommerce
TRANSCRIPT
QUESTION 1TESCO DRIVERS OF E-COMMERCE
PRESSURE FACES BY E-COMMERCE
DRIVERS OF E-COMMERCE: TESCO
Digital Convergence Ubiquity Social
Technology
Cost/efficiency
driversMarket
Pressure
PRESSURES FACED E-COMMERCE
Competing in Price and Shipping
Competing against
manufacturersCustomer
loyalty
Information security
Website maintenance
QUESTION 2E-COMMERCE BUSINESS MODELS
“B2B” OR “B2C”WHERE DOES
TESCO STAND?
QUESTION 3TYPES OF E-COMMERCE TRANSACTIONS
ONLINE TRANSACTION•A password protected method that will authorized a
transfer fun over electronic fund transfer • Tesco offer debit transaction and signature debit
transaction ( credit card; MasterCard or Visa)
PAYMENT TYPE•Pay online•Credit card number, name on the card, the expiry
date and also security code.•Payment will only be taken after Tesco have
delivered their customer order.
•Plug and Pay•Collaboration with CIMB Bank•Collect the payment during the delivery at the customer doorsteps
QUESTION 4WHAT IS SOCIAL NETWORKING?
WHAT?
WHY?GROUPING OF INDIVIDUALS INTO SPECIFIC GROUPS/INTEREST
MARKETING AND ADVERTISING
PROSSpread
information faster
Help employers find employees
TESCO use social media to
benefit themselves and
consumers
CONSSpread of false
information.
Less time interacting
face-to-face
Lacks privacy
QUESTION 5BENEFITS OF E-COMMERCE TOWARDS CONSUMER
BENEFITS OF E-COMMERCE TO EMPLOYEES
BENEFITS OF E-COMMERCE TOWARDS CONSUMER
WIDER RANGE OF CHOICESPRODUCTS OR SERVICES CAN BE PURCHASED FROM ANYWHERE.PROVIDE CONVENIENCE TO CONSUMERSAVE TIME ALLOW INTERACTION WITH OTHER CONSUMER AND SUPPLIER
12345
BENEFITS OF E-COMMERCE TOWARDS EMPLOYEES
INCREASE THE EFFICIENCY AND EFFECTIVENESSEMPLOYEES CAN FOCUS MORE ON CUSTOMER SERVICE
12