terrence hall arizona state university cis 440 september 11, 2012

Mobile Fleet Management Software in Modern Service Industries

Terrence HallArizona State University

CIS 440September 11, 2012


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What is “Mobile Fleet Management?”Mobile fleet management software (also

called mobile workforce management, or field service management) is a software system designed to:

Automate and/or streamline work distribution to fleets of workers who regularly perform job duties at a customer site

Provide visibility and communication capability to back-office staff and managers GPS vehicle tracking and driver behavior Order status and completion information Data compilation and reporting


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Example IndustriesTelecommunications companies

AT&T, CenturyLink, VerizonBackbone and infrastructure providers

UtilitiesMunicipal and commercial sanitation and

waste management companiesNatural Gas ProvidersElectric Companies

Cable Providers (case study)

http://toatech.com/wordpress/wp-content/uploads/PDF/CS-Cox_EN.pdf


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Example Solution ProvidersOracleTOASAPClicksoftwareVentyx


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How does it work?Underlying technologies

Windows, Linux or UNIX server – or SaaS/Cloud solutionDesktop clients

Typically Windows OS Administrative and supervisory functionality (dispatch and

scheduling)

Mobile (laptop) clientsMobile phone/Ipad/Android OS

Mobile connectivityIntegration with host systems

Billing systemsCRM - Customer Relationship ManagementAsset management


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Advantages of Mobile Fleet ManagementReal time situational informationImproved resource planning and forecastingEnhanced activity analysisElimination of work duplication compared to

paper printouts or work order requestsAutomation and optimization of fleet business

support functions, such as dispatchImproved ability to quickly retrieve custom

reports and pre-built Key Performance Indicators (KPIs)


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Importance in Today’s Business WorldEfficiency and best practicesCost reduction initiatives “…the workforce is shrinking in some economies, and even

worse, layoffs are currently looming due to sagging economies around the globe. The need to reduce labor costs while improving productivity, efficiency, and service levels has never been more critical.” (Workforce management, 2008)

Employee measurement and objective performance evaluation

Competitive advantage“…integrated mobile capabilities ensure the appropriate

personnel are at the right place at the right time with the right tools to get the job done the first time – regardless of work type.” (About Ventyx, 2011)


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Importance in Today’s Business WorldBy 2013, the percentage of technicians with wireless access to a formal packaged field service management (FSM) solution in a large enterprise will increase from 28% in 2011 to 50%.

(McNeill, Maoz & Clark, 2011)


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Points to PonderWhat are some potential applications for

mobile fleet management in areas that it is not currently in use?

What are your personal experiences with a mobile fleet management system?

What disadvantages could be presented by implementation of a mobile fleet management system?

How might businesses address potential ethical considerations posed by a mobile fleet management system?


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Works CitedAbout ventyx, an abb company. (2011).

Retrieved from http://www.ventyx.com/pdf/ventyx-corporate-overview.pdf

Workforce management - impacting the bottom-line. (2008, August). Retrieved from http://www.oracle.com/es/solutions/hcm/018844.pdf

McNeill, W., Maoz, M., & Clark, W. (2011). Magic quadrant for field service management. Gartner.

terrence hall arizona state university cis 440 september 11, 2012

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