UPDATEThe RH Hall newsletter / Winter 2018

WINa Luxury

Christmas Hamper

TUCO Tender success

Simply Stainless Put us to the test

WELCOME

RH HallHallco HouseBeacon CourtPitstone Green Business ParkPitstoneBedfordshireLU7 9GY

Telephone:01296 663 400

Email:info@rhhall.com

Website:www.rhhall.com

Twitter:@RHHallCatering

UPDATE / Winter 2018

Welcome...A good year for Foodservice?From RH Hall’s perspective this year has been very exciting and a proud year, with it being our 40th Anniversary and with us also having finalised our next 5-year vision and growth plan, which has now been rolled out throughout the entire business. We have ambitious plans but are confident that we can deliver and continue to build on brand RH Hall and become the best and most trusted caterers’ choice for foodservice equipment solutions Nationwide. That’s our Vision.

In general, and during the past 6 months, we have experienced some tough trading times with still a lot of uncertainty around where Brexit will lead and take us all. No doubt all will start to become clearer over the next few weeks and provide us all with much needed knowledge and understanding as to our country’s position and future prosperity, in order for us to take such changes on board, re shape, gear up and position our businesses onto the right tracks to go positively forward into 2019.

Despite this backdrop we have, however, experienced some good development and growth in many sectors that remain resilient and buoyant - in particular, the grab and go markets, especially coffee shops. Fortunately, for RH Hall, our exclusive brands are a perfect fit for this market place and as such they have performed rather well this year, especially Sharp commercial microwave ovens, Maestrowave products, Smeg ovens, Simply Stainless range, as well as our factory bespoke products.

In terms of the choice and quality of eat out and eat in establishments that we now have in the UK, these have to be some of the very best available anywhere in the World. The foodservice market has massively developed over the past 10 years and from a recent Catering Insight Eat Out Report it seems set to continue, all of which has to be good news for all involved in the foodservice business and supply services going forward. Have a read www.cateringinsight.com/uk-still-eating-out-despite-brexit-uncertainty/.

With the extra busy Christmas trade now firmly upon us we are fully geared up to meet such demand in terms of dedicated customer support and extra stock holding of all the best sellers in anticipation of high demand. We also continue to be proactive and find ways to stimulate extra business and as such look at our exclusive Christmas promotion. Not only have we some extremely attractive prices available, but we are also offering Christmas hampers and gift vouchers based on invoicing spend. Our Christmas promotion runs until 31st December so please check it out and take full advantage of our exclusive festive offers.

As we near the end of 2018, we would like to take this opportunity to thank all our customers and suppliers for their continued support. We hope you enjoy the content of this newsletter and wish you all a very happy, merry and fulfilling Christmas and here’s to a happy and successful New Year too!

From all at Team RH Hall

FOODSERVICESOLUTIONS

Ray Hall Managing Director

Anniversary Catalogue OUT NOW!Packed with leading brands, fantastic products and useful buying guides and tips, make sure you don’t miss out on this invaluable catalogue. Also available to download on www.rhhall.com. Please contact our Sales Team on 01296 663400 to request your printed copy.

We will be making a donation to the Hospice of St Francis in lieu of Christmas cards again this year.

TUCO love our tenderWe have been awarded the TUCO contract for the Supply & Distribution of Catering Light & Heavy equipment, as well as the Supply & Distribution of Innovative Food & Drink Concepts with the New Covent Garden Soup Server. We look forward to working with them and our partners over the coming year.

Awards finalistsWe are proud to announce that we have made the shortlist for the Catering Insight Business Development Award. This award recognises manufacturers or suppliers that have developed their marketing or sales channels, established and progressed strong relationships with dealers, and provided them with added support. Winners are announced after we go to press on 29th November.

PRODUCT NEWS

T: 01296 663 400 E: info@rhhall.com W: www.rhhall.com

The latest news on products from our leading brands.

Returning to the stage is an upgraded model of the New Covent Garden Soup Server. This innovative new model incorporates advanced operating software to enable optimum soup serving conditions for up to 12 hours. The Soup Server V2 has already been nominated and shortlisted for the 2018 Product Excellence Awards, Beverage & Dispense Category (final winners are announced 6th December) and we have also recently won the TUCO Innovative Food and Drinks framework contract with this product.

For further details of the new model visit: www.rhhall.com or www.soup-server.com.

Soup Server back in the spotlight

The biggest and best Trade Promotion in the industry!This year, we have packed even more of the best-selling products demanded by the industry into our seasonal promotion - all at very special prices!

We have enhanced our products and prices with some festive treats to say an extra thank you for your support during 2018! To qualify, make sure you place your order between 1st November and 31st December 2018.

Simply choose any mix of products with a value of £2,000+ to receive an luxury Festive Hamper – shown opposite. For orders over £4,000 we’re giving away £100 Amazon vouchers and £200 Amazon vouchers for orders of over £6,000.

If you haven’t received your exclusive promotion mailer, please contact your RH Hall account manager or our sales team NOW!

Christmas Essentials!

The Professional’s choice now onlineMaestrowave, the brand highly regarded by industry professionals, has just launched its new range brochure online. The 24-page product guide has been revamped to showcase the full 2018 range. Full of high quality and affordable products covering all true kitchen essentials – from Fryers to Fly killers and Combination Microwaves to Conveyor Toasters!

The new brochure is available to download at www.maestrowave.com or www.rhhall.com.

Key brands listedDon’t forget that all of our exclusive brand products are included on CaterQuotes, as well as many of our other industry bestsellers. You’ll find product listings, accompanied by up to date images, spec sheets and manuals - an invaluable reference tool for all dealers to help with quicker and more accurate quoting. If there is something you can’t find, then please get in touch and we will work to ensure it gets listed! Visit www.caterquotes.co.uk.

STOP PRESS… Stock Clearance!Fantastic deals, while stocks last – leading brands including Smeg, Maestrowave, Blue Seal, Falcon and many more. Contact our Sales office for the full listing.

Price IncreasesAs 2019 approaches, we enter a period when many manufacturers review their prices. We will do our utmost to hold as many as possible, but please check with our Sales Team when quoting. Prices on www.rhhall.com will be kept up to date as we are made aware of changes.

UPDATE / Winter 2018

KRIS’ INDUSTRY UPDATE

Well it’s a little choppy out there to say the least! Day to day business is definitely a bit of a battle and confidence could certainly be better in the marketplace, but I’m pleased to confirm that we crack on as usual, weather any storms and continue to move positively ahead – we must not forget that as a nation we will always like to go out to eat and drink! Especially moving into this busy time of year.Going forward our business pipeline is looking very promising, we’re working with our partners on some great joint business opportunities and together have won several new contracts/tenders over the last 6 months. I can’t mention them all here, but one that springs to mind (and we are really looking forward to working with the team) is TUCO, having recently won both the Equipment Tender and the Innovative Food and Drink Concepts Tender. Our team are looking forward to attending to TUCO’s equipment, soup and Soup Server needs over the coming months and years!A special mention and thank you to our Australian partners Simply Stainless. Ian Belton and Ben Chrystal recently travelled over from Perth (Western

Kris BrearleySales Director

Team RH Hall compete to build tables in record time!

Australia) to see us for a week – see more about their visit below. Suffice it to say their visit was extremely valuable - the training they gave was excellent – and our team will be showing you how Simply can seriously help your business thrive over the coming months!Talking of thriving business, we are all geared up for the busy festive period ahead, with the launch of our new Christmas Catering Essentials promotion, packed with products and ultra-competitive pricing, with some great freebies on offer for you all! Don’t miss out…ensure you get your orders in for the great brands at great prices to earn yourself some Christmas treats.Looking to the future, we are excited that our 5-year vision and growth plan is starting to be rolled out across the business, following presentation in September and October to all RH Hall staff from myself and Ray Hall. This we feel will really benefit you, our customers. Through communicating our vision to all layers of the business, it will ensure we continue to do the things you like, improve in areas that need attention (no one is perfect, we can always do better!) and equally as important, ensure our

Core Values are at the heart of everything we do – genuinely exciting times ahead! Watch this space for a full update on our Vision for 2019/20 and beyond in our Spring edition…It just leaves me to say thanks for your support during 2018 (it really is appreciated) and here’s to a positive and growing marketplace in 2019, when Brexit is finally over and we can talk about other things!Have a great Christmas break and a very healthy New Year.

Visit from down under! 40th Anniversary Associations

Our Australian partners, Simply Stainless, sent over Ian Belton and Ben Chrystal to visit us from their HQ in Perth, Western Australia, to impart their extensive knowledge of this great range that we exclusively stock in the UK & Eire. During their week with us, Ian and Ben delivered the Simply Stainless University training program to 15 of our staff, and I’m glad to say all 15 passed the course with flying colours, with Team RH Hall almost beating the Australians on the time challenge!

Also covered was the new and improved Kitchen Designer software – an invaluable (and free) tool to help customers plan their own kitchen.

Simply Stainless has also launched a series of corporate videos that demonstrate the versatility of the system. See www.simplystainless.com and our own You Tube channel!

RH Hall shares this significant milestone with one of our long-standing partners.Congratulations to Jennipher Marshall and the Microwave Technologies Association (MTA) on their 40th Anniversary. We look forward to working with you over the next 40 years!

MTA is just one of the key partners RH Hall has close associations with. As a firm believer in supporting the industry, we have alliances with a number of professional bodies, including: the Craft Guild of Chefs, Catering Equipment Suppliers Association, Association of Pastry Chefs, Cedabond, ENSE, Hospital Caterers Association and Health Estates & Facilities Management Association, as well as being approved suppliers for ESPO, TUCO and NHS Supply Chain.

T: 01296 663 400 E: info@rhhall.com W: www.rhhall.com

CASE STUDY

Having seen the potential in Maestrowave’s Combi Chef 7, Chris Neale and RH Hall’s Foodservice Solutions Division arranged for a demonstration of this highly flexible oven at the City Hospital Cityside Restaurant. The demonstration, by Janet Caveney, was tailored to a pre-proposed menu advised by the Trust, which featured frozen cook-to-order products including: fish fingers, mini pizzas, sausage rolls, filled Paninis, chips and burgers. Chris Neale and Chief Dietetic Technician, Nicola Strawther, saw the Combi Chef 7 in action and agreed it would be ideal for the new food offer they were planning to launch into the Children’s Wards at Nottingham University Hospitals. The all-day menu from breakfast, through lunch, snacks and evening meals could then be offered with more variety, appeal and greater flexibility, and reduce food waste.

An order followed for two Maestrowave Combi Chef 7 ovens with another two to follow once menus were finalised and products were available on site.

Chris Neale, Assistant Head of Facilities, Nottingham University Hospitals NHS Trust, made the initial enquiry with RH Hall’s Area Sales Manager, Simon Parry, whilst on the company’s stand at the 2018 Hospital Caterers’ Conference back in April this year.

The RH Hall Foodservice Solutions team spent a whole day in the hospital’s CPU testing the products and developing programmes to heat the food in the quantities required. This work was carried out alongside dietician Nicola, whose input was invaluable for validating the results. Finally, both ovens were set up with 25 cooking programs covering all areas of the new hot food menu: croissants and omelette’s for breakfast; burgers and pizza for lunch, toasties and chips for anytime snacks.

Chris Neale comments, “The oven gives a flexible service to our patients, particularly those who may have missed a meal or are struggling to eat at mealtimes and fancy more of a snack item such as a toastie. The ovens complement the current main menu service we provide, it has also allowed us to improve the range of accompaniments we can offer such as garlic bread with a lasagne which wasn’t possible before but is a popular choice

Combi Chef 7 brings flexibility to children’s ward catering

New ISO certificationAs part of our ongoing comitment to deliver the best quality standards to our customers, we have recently transitioned from ISO 9001:2008, to the latest 9001:2015 standards and are now fully certified at this level. Further assurance of our pledge to ensure that our customers receive the highest quality products and services.

with the young people – this makes the meal experience much better for our patients and in turn we hope will improve their nutritional care”.

Ovens have gone into the Children’s Ward kitchens at the Trust’s Queen’s Medical Centre, with others going into the Teenage Cancer Trust at City campus. RH Hall is also assisting with “training the trainers” – instructing those who will operate the ovens and deliver the food so that all the operation can be done correctly and efficiently and will continue to support the project, including on-going menu development and staff training to ensure the Combi Chef 7’s consistently meet client expectations.

The Ovens were supplied through the hospital’s service partner BBCS Limited with the Business Development Manager, Neil Hockey, praising the input from RH Hall, “It’s good to have a supplier who is willing to take a product to the customer and do this type of extensive work to support them.” Neil added, “We have a great working relationship with both RH Hall and the NUH Hospital Trust”.

RH Hall would also like to add congratulations to Chris Neale for the award of Hospital Caterers’ Association Caterer of the Year 2018.

UPDATE / Winter 2018

REGIONAL & SECTOR UPDATE

The summer months have proved to be a mixed bag – we have been busy with opportunities for the future, whilst purchases from existing clients have been a bit more sporadic than expected. Fortunately, we have seen good starts to a couple of new National Accounts and while they will take time to grow and mature, we anticipate that they should produce sound and solid business in the months and years to come.

We continue to work in partnership with food companies to develop further opportunities. We’ve carried out more work with Kepak on their Rustlers range as they continue to grow their presence in the hot-food-to-go vending market. New relationships have been forged with Abbeydale Foods, working with their food technologists as they develop their convenience food offer using our refrigerated display and cooking equipment to launch into the foodservice industry.

I think we’d all agree that these are challenging times, but I’m pleased to report that overall sales for the south are holding up well and I’d like to thank you all for your continued support. What is really pleasing are the number of quotations that we are doing and whilst not all of them are, as yet, converted into orders, I’d like to extend a big thank you for giving us the opportunity to quote and be involved.

As always, a strong working relationship with my dealers is important as this builds trust and forms long term working partnership, with both parties looking towards delivering to the same goal. And we have, by working together, completed a number of successful ventures this year - delivering what was requested by the customer, with excellent results… achieved by working closely with dealers and where needed bringing in

Another busy quarter for the area – we’ve been working in partnership with BBCS, completing a great project with Nottingham University Hospitals and further west, in Wales, we have installed a kitchen into a derelict bank for Criccieth TV using the Simply Stainless designer tool.

I attended the LACA Exhibition with WV Howe where we showcased the Maestrowave Combi Chef 7 and Smeg ALFA43XUK oven alongside a

the expertise that others can offer. We will continue with this valuable and successful approach through 2018/19 with all the potentials in the pipeline.

Focus remains on building these relationships and on that note can I just take this opportunity to thank all my dealers for their support and wish them all a very Merry Christmas and a prosperous New Year.

In addition, the delivery of the first of our newly designed Mobile Carts from our bespoke solutions division for the foodservice industry, having been developed in conjunction with Big Al’s, offer a new line of business for the future, which is really exciting. We are constantly looking to seek out these new opportunities and we would love to hear from you if you think we can be of assistance on any projects.

The factory is going from strength to strength. Our new high power laser and press brake have been fully operational for a year now and are proving to have been great investments.

We are working with various food companies to develop a range of modular style mobile carts for stadiums and service station forecourts, including the Big Al’s project – the first of these will be in place very soon. We have also developed two new stand designs for the latest, updated version of

6 Burner Oven Range kindly loaned to us by Blue Seal. We also supported Penistone Catering at the Local Flavours Exhibition in Norfolk by providing the equipment for the demonstration kitchen including again, a Smeg Commercial Bake-off oven and portable Induction Hob whilst showcasing a Crown Verity BBQ on stand.

I’ve welcomed on board several new dealers too.Thanks to all for your support.

NATIONAL ACCOUNTSJerry DuttonNATIONAL ACCOUNT MANAGERContact: jerry.dutton@rhhall.com / 07966 232982

THE MIDLANDS & WALESSimon ParryAREA SALES MANAGER - MIDLANDSContact: simon.parry@rhhall.com / 07377 726807

FOOD SOLUTIONSChris O’Neill & Janet CaveneyContact: chris.oneill@rhhall.com / 07791 316820janet.caveney@rhhall.com / 07951 498146

THE SOUTHDerek PooleAREA SALES MANAGER - SOUTHContact: derek.poole@rhhall.com / 07973 163294

THE NORTHTom CaineAREA SALES MANAGER - NORTHContact: tom.caine@rhhall.com / 07855 818380

our New Covent Garden Soup Servers, one for the UK and one for the European market – roll out of these is due to start in the next couple of weeks.

Our design to manufacturing fluidity has greatly improved and we are now running a much more effient and streamlined service.

Finally, I’m very pleased to report that we have some massive potential business for the beginning of 2019 – watch this space for details in the next issue of Update!

Other major activity is the relaunch of the New Covent Garden Soup Server. The system features both new hardware and improved software. We have secured many trials with different clients, which are proving to be extremely successful. We are exploring other locations to site the machine, such as universities, hospital restaurants, farm shops and office buildings. And finally, we are embarking on a new initiative with the iWave® system – watch this space!

By the time you read this our Christmas Promotion will be in full swing. We really are offering competitive pricing on all of our Key Brands and selected manufacturers. Now’s the time to collect as many Hampers or Amazon Vouchers as you can in the run up to Christmas.

Finally, I’d like to wish you all a Merry Christmas and a Happy New Year not only from myself but from everyone at team RH Hall.

FACTORY & BESPOKE SOLUTIONSAdam HallFACTORY MANAGERContact: adam.hall@rhhall.com / 07725 087879

REGIONAL & SECTOR UPDATE

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Customer Service continues to offer our customers a high level of service. We have a new addition to the team, Kathryn Tofte, who joins our Trade Accounts Division to support and provide our trade customers with all of their customer service requirements and we wish her well with her new role. Spares have been busy maintaining stock levels to meet customers’ requirements and support our

The market has been fairly slow over the last few months with Brexit fuelling some uncertainty, so we have been drilling down on all areas of the business and on analysis there are still a great number of opportunities out there, the pipeline looks very healthy and we continue to work very closely with our customer base. And as we approach Christmas there is plenty of activity on the go, the new promotion has kicked-in and we’ve sent out lots of gifts and vouchers already! We also

have our Clearance List with special pricing on leading brand products.

Internally we’ve made some changes. Each region now has its own dedicated co-ordinator – our sales team are a real strength and we want to maximise the support we offer, I believe it is industry leading and this will go further to enhance it.

In our Public Sector work we have recently won two TUCO contracts, which we are looking forward to fulfilling.

Following the launch of our Catering Essentials Christmas promotion, we’re feeling festive and hoping we have brought some holiday cheer to our trade dealers. After talking to our customers, we really have tried to make this our best offer yet.

As we move into 2019, I’m keen to find out more about exactly what our customers want and need us to provide, so look out for our surveys in the new year. If you have

any feedback for us in the meantime, feel free to email it over to me and I will take it all into consideration as we make our plans for the 2019/20 financial year – it’s going to be a good one! Bringing 2018 to a close, I hope that we have provided you all with helpful tools, such as the 40th Anniversary Catalogue, and made your work that bit easier! Wishing everyone a very Merry Christmas and a Happy New Year!

Competition time!We have a luxury Hamper for the first reader pulled from the hat, with delivery for Christmas. To win, simply correctly answer the following:

1. What software did Simply Stainless demonstrate on their recent visit to the UK?

2. In our Christmas Essentials Promotion, what do you receive for orders over £4,000?

3. What product has been nominated for a PEA Award this year?

Email: competition@rhhall.com to enter. Closing date: 14th December 2018.

Congratulations to the winner of our 40th Anniversary Update competition: Paul Doughty of CRS, Grimsby

STAFF NEWS

To the latest members of the RH Hall team...Sophia Baginski – Commercial Sales SupportSusan Baines – ReceptionPhil Tanswell – Warehouse & Production AssistantTerry Hamilton – Warehouse OperativeChris Howard – Warehouse Operative – Fabrications TeamKathryn Tofte – Customer Service Co-ordinator (Trade Accounts)

SERVICE & SPARESRay Copper &Francesca JeavonsContact: ray.copper@rhhall.com / francesca.jeavons@rhhall.com

MARKETINGEmma SmithMARKETING & SYSTEMS MANAGERContact: emma.smith@rhhall.com

SALESDuncan VipasSALES & PURCHASING MANAGERContact: duncan.vipas@rhhall.com

service providers with all of their requirements as well.

All front facing teams, including service engineers, customer service, spares, administration and sales teams have recently completed an Ambassador Training Program, which will enable all colleagues to deal and interact more effectively giving the customer the best positive experience along with promoting the company and its values.

Joshua BatesJosh joined the team in 2015 as a Service Apprentice. Josh became a full-time Engineer in August 2018 having completed his BTech Electrical & Mechanical Training course with distinction and he is also in the final stages of his NVQ Level 3, on course to complete six months early!

Harrison WheelerHarrison joined us in 2015 also as a Service Apprentice. He has just attained his NVQ Level 3 Electrical & Mechanical qualification. Harrison will shortly be taking up a role as a Service Engineer, supporting all colleagues both in service and throughout the company.

Welcome

Apprentices Update…

As part of our Company Vision and future, we will be welcoming more new apprentices into the business, but in the meantime, well done to both Josh and Harrison on successfully completing their apprenticeships and we are pleased that both want to continue their careers with RH Hall and we look forward to their continued development.

Gill JarmanPurchase Ledger Clerk“I started off 10 years ago in the sales office, taking orders that came into the business. After a short period of time, I moved within the department to the order entry, picking, despatch and invoicing. After six years I moved to the accounts team where I am currently a purchase ledger clerk. The company has given me the opportunity to change and grow with it - I have seen many colleagues come and go but mostly I have seen many stay with the company, just as I have. I feel this is due to the family atmosphere and friendliness RH Hall gives.”

T: 01296 663 400 E: info@rhhall.com W: www.rhhall.com

NEWSBITES

Staff in the SpotlightCongratulations to our trio of long serving staff, Gill Jarman, Chris O’Neill & Derek Poole who have each clocked up 10 years with team RH Hall.

the flexibility of the company that makes it a success.

“I have had three main success stories: championing the iWave® system, which has been a major success with the NHS, helping keep their costs low whilst delivering a great meal occasion for patients; the Combi Chef Oven, which has helped us keep accelerated cooking at the forefront of our product range; and, the New Covent Garden Soup Server, a project that has not been without its challenges, but one that with the support and financial backing of the company, is back in the limelight and evidence as to why RH Hall are so revered as innovation leaders in the industry.”

Chris O’NeillFood Solutions Division“Having previously worked for blue chip companies such as 3663 (as it was known then), it actually took me 4 years to make the decision to move to RH Hall! But Kris and Ray helped convince me through their vision and plans of what they were looking to achieve with the setting up of the new Food Solutions division whereby they would connect their catering equipment core business offering to the food industry, creating and delivering innovative solutions to clients needs.

“The new division was quick to establish itself,. With a lot of hard work and strategic decision making on which contacts to work with, we found companies were very open to the benefits from our new approach – advising them on the different types of equipment that would enhance the products they were putting out into the market.

“The division’s achievements have also been very dependent on the internal support from team RH Hall. Every member of the company has helped us to achieve our goals and I am very thankful for that. I am very much a team player (that is probably down to my connection to the football world!) and the camaraderie shown at every level in our business is great to be a part of – it is this, the vision and

Derek Poole ASM South “I can’t believe how fast the time has gone and yet here I am celebrating 10 years at RH Hall! That says a lot about how I’ve enjoyed my time here, working with such a progressive company and a great set of people. I had known Ray, Kris and indeed Ron Hall, the founder, for a number of years before they asked me to join, having previously worked for Microwave Marketing (Panasonic), Apuro and Sharp UK. What I liked was how they were always investing to ensure that RH Hall continued to grow. This is still very much the case today.

“I enjoy the day to day challenges and interaction with my accounts, helping them develop business and sales for their clients. Over the years this has become more central to my role and is an indication of how things have evolved since I first joined.

“We spend a lot of time at work, so it would be remiss of me not to mention my colleagues…I would be lying if I said we never have any disagreements, but it’s only because we are passionate about our business and we care about what we do. I would like to thank all my customers and colleagues for their support, long may it continue, so that we can all achieve our goals.”

CHRISTMAS 2018 DELIVERY ARRANGEMENTS We will close on Friday 21st December at 5:30pm and re-open Wednesday 2nd January at 8:30am.

Last collection for standard delivery will be 2pm Thursday 20th December for Friday 21st December. Special deliveries for Saturday 22nd and Christmas Eve can be arranged on request for orders placed before 2pm on 21st December.

It’s obviously best to plan ahead to avoid any last minute panics, but if the unlikely happens…please liaise with our Sales Team for information on premium delivery services and stock availability.

EMERGENCY COVERWe will be offering emergency customer service cover over the Christmas period. To book an emergency call, please contact 07971 951590 or email xmashelp@rhhall.com

As always, we will be ably supported by our network of RH Hall agents and selected manufacturers who are also covering their own warranties over this period.

Important information: Please have your invoice number, date of purchase, make, model and serial number along with details of the fault, the full address and contact numbers of your equipment’s location. This will enable us to place your call with the appropriate service provider and avoid any unnecessary delays.