tendencies in insurance competencies faced with technologies
TRANSCRIPT
TENDENCIES IN INSURANCE
– COMPETENCIES FACED
WITH TECHNOLOGIES
Catalin CAMPEANU
Deputy General Manager
Knowledge has to be improved, challenged,
and increased constantly, or it vanishes
(Peter F. Drucker)
Technology is nothing. What’s important is
that you have faith in people, that they’re
basically good and smart, and if you give
them the tools, they’ll do wonderful things
with them. (Steve Jobs)
About us
ISF
110 programs
More then 22.500
participants
99,000certifications
200 trainers
5 national centers
Founded by the Authority of Financial Supervision
VISION: Center of excellence in financial education
programs aiming to ensure adequate level of professional competencies for the financial
institutions’ employees in Romania
Did you know…
• 2006
• KPMG survey
concerning Finance of
the Future
• no.1 barrier to change
was finding and
retaining the right
caliber, suitably
qualified staff
• 2020 (similar survey)
• issue is CRITICAL (due
to outsourcing, off-
shoring and increased
automation)
Did you know…
• 2015 Deloitte survey - one third of insurers considered
they were ready with the skills and abilities required by
their business….
• There’s a void due to retirement of Baby Boomers from
workforce
Statistics
US Bureau of Labor Statistics by 2026 -11 jobs will disappear
Claims adjusters and investigators (-1.5%)
Underwriters (- 5.2%)
McKinsey Report 2018, in the following 10-15 years:
Basic cognitive skills, which include basic data input and processing, will decline by 15 percent
Technological skills, the smallest category today, will rise by 55 percent
Talent, technology and transformation
• Different weight in the
future impact from the
employers’ point of view
• Pressure of customers’
expectations?
Wearable devices
Internet of Things
Biometrics
RoboticCryptocurrencies
E-payment
Block-chain
What’s next?
• Acquiring talent with non-traditional profiles
• Setting up apprenticeship programs for employees
• Continuous learning for workers and a shift to more cross-functional and team-based work
Did you know…
• Professional development in the digital age should be participatory in nature,
where ideas and resources are exchanged and incorporated into instruction
Machines
On-job learning
Massive open online courses platforms (MOOC)
Still a need for sociability
Human interaction preferred on important and delicate issues
COLLABORATION NOT COMPETITION WITH HUMANS –USE THEM DON’T COMPETE WITH THEM !!!