tendências no varejo em 2017
TRANSCRIPT
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TENDÊNCIAS NO VAREJO EM 2017
@andrefaria
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O Novo
Mapa do Varejoé mais online é mais global
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Global Powers of Retailing 2017The art and science of customersamazon em 10º
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e-commerce no mundo
19% do Varejo Chinês 18 % do Varejo do Reino Unido 10% do Varejo Americano3 % do Varejo Brasileiro
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Receitas da Amazon
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Varejo Físico não vai acabar, mas o Online
veio para ficar, e temos tendências a observar para acompanharmos a
Evolução do Varejo
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Como eliminar o ATRITO
da sensação de perda de tempo?
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OmniChannel
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Case no BobsCheckout via
Celular ou Terminal
Faz o Pedido Personaliza Paga no Celular Retira ou Entrega
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Sam's Club Scan & Go
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Self CheckoutA nova loja do Hippo Supermercados, conta com os terminais de autoatendimento com a tecnologia Zanthus.
Em 15 dias de operação, o terminal de self-checkout teve participação de 6% na venda total e mais de 7% no número de cupons."
Alexandre Queiroz
Comercial / Zanthus
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supermercado sem loja física
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supermercado sem loja física
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Assinaturas
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marketplaces
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Como as novas tecnologias podem
melhorar a experiência do cliente?
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Realidade Aumentadaver como fica na minha casa informações sobre o produto
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Realidade Virtual
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Voz
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Voz
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Mapas de Calor & Traffic Counting
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Sentimento
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Robôs
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Robôs
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Chat BotsConsultores e Vendedores
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Data
is the new Oil
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Democratização das Informações
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BI Preditivo e Proativo
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Nuvem & SaaS
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Wazefy
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Pagamento via CelularComo no Uber
Case da Starbucks
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Marketplaces
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Observar os Micromomentos do Consumidor
Internet Loja
Facebook Twitter Youtube
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Marketing Direto+ Programa de Fidelidade
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clareza de missãoporque acordamos todos os dias?
storytelling => storyselling
“todo mundo quando escolhe sua roupa de manhã, decide como quer se apresentar para o mundo naquele dia…”
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InovaçãoVem depois do Básico Bem Feito
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Reserva de Incompetência
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RI?Ruptura
Estoque Virtual Quebra Alta
Cobertura Inadequada Logística Ineficiente
Retrabalho Falta de Padrões
etc.
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Cadastro de Produtos
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Foco na Experiência
Big Idea
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