telus fleet complete solution date. telus restricted and confidential the future is friendly ®...

TELUS Fleet Complete SolutionDate

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the future Is friendly® 2

ABOUT COMPLETE INNOVATIONS• Founded in 1998, Complete Innovations is a leading global provider of mission

critical fleet, asset and mobile workforce management solutions

• Complete Innovations has provided dispatching, fleet tracking and mobile resource management solutions to over 5,500 companies worldwide

• One of the fastest growing companies in North America – Profit200 & Deloitte Fast500

• Based in Markham, Ontario, Canada

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SUCCESSFUL PARTNERSHIP• Over the 10 year+ partnership, we have signed up over 50,000 subscribers

• Working with Complete Innovations, TELUS has become a national leader in fleet management and mobile workforce solutions

• Our products are exclusive to TELUS; we do NOT deal with any of the other wireless carriers in Canada

FLEET COMPLETE PLATFORMWhat is Fleet Complete?

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Fleet Complete PC Application

Asset TrackerAT1000

Handset SolutionsiPhone, Android, Blackberry

Fleet TrackerMGS100, MGS200 or MGS500

3 SOLUTIONS ON 1 PLATFORM

All 3 Fleet Complete solutions can be tracked and managed from:

• .NET PC App

• Browser + Mobile Browser (HTML5) App

• iPad AppC

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GPS TECHNOLOGY OVERVIEW

Data CentreSecurity & Redundancy

GPS Satellite

Wireless Networks2G, 3G, 4G, LTE

Internet

OfficeFleet

Asset

Resource

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KEY BENEFITSReal time fleet management

• Enables businesses to track location, speed and direction your vehicles are traveling to be able to respond to customer needs faster and more accuracy

Operational efficiencies

• Reduced speeding, idle time, off hours driving, reductions in payroll and paid overtime. All of these can be achieved by monitoring your remote workforce

Vehicle maintenance

• Scheduled proactive maintenance in the system allows for easier management of vehicles and prevent costly vehicle repairs

Increased revenues

• Business can get more work out of existing field staff in the same time period• They can use GPS tracking to reduce wasted time, increase dispatch efficiency

and route the closest worker

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FLEET COMPLETE TARGET MARKETS

Asset Tracker Opportunities• Landscape• Property Management• Restoration & Repair• Construction

Fleet Tracker Opportunities• Courier• Parts Delivery• Office Supplies / Furniture / Food &

Beverage Delivery• Armored Vehicles• Passenger (Limo, Patient Transfer)• Environmental Services• Waste Management• Tow-Trucks• HVAC• Plumbers• Electricians• Technicians

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RAPID CUSTOMER GROWTHSubscriber Count continues to grow

• Adding over 1,000 subscribers per month• Less then 1% churn rate

2006 2007 2008 2009 2010 2011 20120

10,000

20,000

30,000

40,000

50,000

60,000

70,000

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WHY FLEET COMPLETE?• A feature-rich software platform, that scales up to meet the needs of

enterprise customers and user-friendly enough for SMB customers.

• Bundled, no capital outlay solutions on one bill, exclusively offered through TELUS.

• Fleet Complete offers Fleet Tracking, Asset Tracking and Action Tracking in one platform accessible from a rich desktop app, web browser app, iOS app and Android app.

• We are a MISSION-CRITICAL company that is focused on providing the best possible customer service including free unlimited training and support.

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PRODUCT STRENGTHSHigh Loyalty

• Low customer churn rate, less than 1%

Proven technology

• 10+ years in-market, owned and developed by Complete Innovations

In-House R & D

• New features are often based on feedback from our large base of existing customers

Reliable

• All customer data is stored in a TELUS Data Center• 3 year warranty on Fleet Tracker hardware• 1 year warranty on Asset Tracker hardware

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APPLICATION ACCESS ANYWHERE• .NET software application for your PC - FREE

• Web Interface (IE9, Safari, Firefox) - FREE

• Mobile application (Android/iPhone/iPad) - FREE

• Permits search of location or vehicle from a single search bar and centres map on device.

• Located device user on the map so they can logout and see closest worker to them.

• Perform a trip replay (pc only) of any day including speed/speed limit, poi notifications, etc.

• Further development to be released monthly to include POI creation, rule editing, asset editing.

Download “Fleet Complete” from the Apple Appstore or Google Play

https://itunes.apple.com/ca/app/fleet-complete-mobile/id438112899?mt=8



https://play.google.com/store/apps/details?id=com.fleetcomplete.fleetcomplete&feature=search_result

https://play.google.com/store/apps/details?id=com.fleetcomplete.fleetcomplete&feature=search_result

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PATCHMAP MAPS LAYER• Patchmaps is a 3rd party mapping provider that has the best

OIL/GAS lease road mapping to offer in Western Canada.

• Typically added to either a desktop or a GARMIN GPS with an SD card. (purchased through cellular dealers)

• Now available to all Fleet Complete customers upon request at no charge.

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WITHOUT PATCHMAPS

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WITH PATCHMAPS

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IN-HOUSE PROFESSIONAL SERVICES

Our Professional Services team has the expertise and resources to enhance The Fleet Complete platform, integrate it with it customer systems, and even build new components to compliment our products

The team provides:

• Custom reports development Systems integration with other back-office systems

• Custom mobile applications to accommodate specific business requirements related to the mobile workforce

• Core product customizations and enhancements to accommodate any business requirements (Enterprise customers only)

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COMPETITIVE ADVANTAGES• Developed by Complete Innovations

• Exclusive national partnership with AT&T

• Many large customers that are referable

• Fleet Complete is a platform – track vehicles, assets and resources

• Many competitors can only track vehicles

• Complete Innovations has been in business for over 12 years

• Complete Innovations reinvests into technology

• Professional Services

• Integrated billing with AT&T

• After sales support (in-house dedicated training and customer support team)

• Many of our competitors are small in size, and resellers of technology

• Award-winning technology

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FAST FACTSFuel is the #1 operating cost of most companies with fleets

• Every 10 km/hr over 100 km/hr decreases fuel economy by 10%• Average truck uses ~1L of fuel for every 15 minutes of idling• Harsh braking and rapid acceleration reduce fuel economy by 33% on highways and 5% in the

city

Driver behavior has a huge impact on fleet operating costs• Speeding tickets & accidents can result in an increase in insurance rates• Aggressive driving increases wear & tear and maintenance costs - up to $1,500 per year per

vehicle

Maintenance is 5% of a vehicle’s total cost of ownership• Poorly-running engines can use 10-20% more fuel• Keeping tires properly inflated can improve fuel efficiency by as much as 19%

Efficient fleet utilization is key to ROI• Using fleet management, companies can reduce labour costs by 8%• Eliminate unauthorized use of fleet vehicles

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KNOW WHERE THEY AREREAL TIME TRACKING

Owners need to know whether their workers are in the right place, when they got there and when they leave to run things effectively

Geo-fencing lets them create defined work area boundaries, and track all activity around them

• Set boundaries in which they need to contain vehicles or equipment

• Ensure their assets are being used in properly and in compliance with established rules

Fleet Trackers enables business to control their employees actions and the use of their assets

• Create alerts for any breech of the geo-fence boundary to 'catch' any unacceptable activity

• Follow up on employees who are constantly violating boundaries

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ENHANCED CUSTOMER SERVICETracking will help you respond to customer need faster and with greater accuracy

• Improve dispatching

• Increase customer satisfaction

• Save valuable company time

Fleet Tracker can track and report on each vehicle in your fleet, enabling you to dispatch the closest worker, as well as provide proof that employees completed their jobs in a timely manner

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REDUCE EXCESSIVE SPEEDINGExcessive speed is dangerous and burns extra fuel increasing risk & cost to fleet operations.

Reducing excessive speeding will:

• Save fuel• Reduce unsafe driving• Encourage better driving behaviour• Prolong vehicle health

Each 10km over 100 km/hr decreases fuel economy by 10%

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MINIMIZE ENGINE IDLE TIMEReducing engine idle time will:

• Save fuel costs

• Extend life of vehicle

• Reduce greenhouse gas emissions

Excessive idling wastes fuel: average truck uses 1L of fuel for every 15 min of idling, 60 min of idle time per day can use up to 1,460L of fuel annually

• Equivalent of $2,000/vehicle every year!

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MANAGE VEHICLE MAINTENANCEVehicles get the best gas mileage when they operate in peak condition

Staying on top of vehicle maintenance will help to:

• Keep vehicles running efficiently• Decrease fuel costs

Automated maintenance reporting:

• Mileage, operating times, duration and date

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CONTROL INSURANCE COSTSSpeeding tickets and other moving violations are an unneeded expense of operating a fleet

• A single ticket can raise your insurance rates, and

• More than one can end up costing you thousands more each year

• Controlling insurance costs requires:

• Reduce speeding• Reduce unsafe driving• Reduce accidents, loss and theft

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STOP UNAUTHORIZED USAGEOver 90% of companies have take home fleet vehicles

• Huge potential liability that can come from employees using company vehicles without approval or knowledge

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POWER TAKE OFF (PTO)Auxiliary equipment attached to a vehicle where power is required for operation

Examples:

• Tow trucks, dump trucks, boom trucks

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REDUCE LABOUR COST & IMPROVE PRODUCTIVITY

Stop guessing if employee’s time sheets are accurate, and eliminate the effort of processing manually timesheets

• Stop paying high overtime costs

• Eliminate false time sheet claims

• Save office administration time

Know where your employees vehicles have been, when they arrived, and how long they have been there; productivity will increase because employees know you know

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FLEET TRACKER

Key business benefits:• Manage and monitor driver

behavior• Reduce fuel costs• Increase vehicle life• Minimize unauthorized vehicle use• Optimize routing and fleet

utilization• Increase driver productivity

Ideal for:• Small, medium or large fleet• Businesses looking to increase

visibility on their fleet location and activity

• Fleet owners who want to minimize fuel expenses and fleet running costs

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MGS100 SELF-INSTALL

Features:• Do-it-yourself install capability

with OBDII connector• Built-in accelerometer for

movement detection• Built-in back-up battery (up to

2 hours) for tampering prevention

• Built-in GPS and Cellular antenna

• Battery voltage sensor• 3 year warranty

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MGS200 PROFESSIONAL INSTALL

Features:• Covert pro-install • Built-in accelerometer for

movement detection• Variety of inputs for sensor

readings such as emergency button, driver ID, temperature sensor, door sensor, PTO sensor, etc.


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MGS500 WITH OPTIONAL WIFI

Features:• Covert pro-install • Built-in accelerometer for

movement detection• Variety of inputs for sensor

readings• Ethernet cable for internet

connection• Optional WiFi Adapter for

wireless internet connection for up to 100 ft


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FLEET TRACKER DEVICE FAMILY

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Features MGS100Self-Install

MGS100/200Pro-Install MGS500

Installation Self-Installed Professional Professional

I/O inputs, ex Door Sensor No 4 inputs, 2 outputs 13 inputs, 4 outputs

Onboard Ethernet Port No No Yes

Wi-Fi Capable No No Yes

Vehicle ECM Integration No Yes Yes

Driver ID Support No Yes Yes

Temperature Sensor support No Yes Yes

Garmin Integration support Yes Yes Yes

PTO Integration support No Yes Yes

Over-The-Air Configuration Yes Yes Yes

Power Source OBDII Hardwired Hardwired

Battery Back-up Yes Optional Optional

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OPTIONAL ACCESSORIES

For increased service satisfaction:• Temperature sensors• Garmin Integration• Monitor any “on/off” sensor such

as door sensor or PTO sensor

To prevent tampering:• Battery backup

To improve driver and vehicle safety:• Driver ID• TPASS Work Alone Solution• Engine starter disabler (using

output)

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GARMIN INTEGRATIONGarmin GPS navigation devices can be integrated with Fleet Tracker to provide in-vehicle messaging, dispatch and route navigation.

Features:• Pre-Canned Responses/ Messages• Two-Way Messaging• Automatic navigation for

dispatched activities• Automatic job updates• Driver ID Login• Time-card reports

Application:• Couriers, Delivery Trucks,

Landscaping Businesses, Technicians, Electricians, Construction, Restoration

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DRIVER ID INTEGRATION

Save time identifying drivers and individual road behaviors, while keeping vehicles and assets safe with built-in security features.

Features:• Unique Key Fobs• Multiple Key Fobs per one vehicle• Driver ID with buzzer• Driver ID with starter disabling for

protection against theft• Time-card reports

Application:• Fleets with Multiple Drivers per

Truck, Oil&Gas, Crew Transportation vehicles, Transit vehicles, School buses

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EMERGENCY BUTTON INTEGRATION

Fleet Tracker can be integrated with an optional Emergency Button for increased driver safety in cases of emergency or distress.

Features:• Covert installation• In-app or email notification of

emergency, accident or distress

Application:• Remote crews, Field workers, Lone

workers, Oil&Gas, Emergency Response Fleets

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POWER TAKE-OFF SENSORFleet Tracker can easily integrate with a Power Take-Off connection and monitor accurate usage of the power required for auxiliary equipment.

Features:• Time of ON and OFF status of the

auxiliary equipment• Accurate report on PTO usage to

avoid under the table work• Receive alerts when the equipment

is used, ex. when snow plow lowers the plow, the customer gets informed that their street is being cleaned

Application:• Tow Trucks, Dump Trucks, Cranes,

Excavators, Forklifts, Liftgates, Snow Plows, Garbage Trucks

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TEMPERATURE SENSOR

Monitor and regulate climate control for transportation of temperature-sensitive products.

Features:• Measure temperature in F and C• Transmits temperature status

every 4 seconds• Receive alerts for any unnatural

spike in temperature • Historic report of temperature

throughout the transportation period for quality assurance

Application:• Pharmaceutical and Medical

Transportation Fleet, Livestock transportation, Passenger and Public Transport

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DOOR SENSOR

Monitor the times and duration of the open door status on your vehicles.

Features:• Accurate usage time on door and

hood activity for increased preventative maintenance

• Duration of open door status for accurate monitoring of passenger pick-up transportation stops

Application:• Public Transit, Bus, Taxi, Delivery

Vehicles, Trailers

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ENGINE CONTROL MODULE (ADD-ON)

The ECM module, addition to the Fleet Tracker, will collect vehicle and engine operating data via a standard J-bus or OBD-II connections and deliver this data to Fleet Complete allowing CCS to report on the vehicle diagnostics and engine information.

The ECM features:• DTC (Diagnostic Trouble codes)

from OBD, J1708 and J1939 connectors

• Precise Trip reporting with Fuel economy, engine hours, mileage and fuel consumption (J1939 only)

• Vehicle odometer (J1939 only)

Specific functionality and data captured will vary by vehicle make/model. TELUS cannot guarantee specific success across the entire fleet without first testing make/model of vehicle.

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FLEET TRACKER – ADD-ONSFeature / Benefits

Monthly Price for add-on feature

Up-front hardware / Installation Cost

WIFI Access point - The Industrial Wi-Fi Access Point is connected to a MGS500 Modem providing internet access to Wi-Fi enables devices.

0 $249.00 CDN (including install)

Engine Control Module (ECM) - Enables analysis of vehicle fuel consumption, fuel mileage, vehicle and driver behavior and diagnostic information including potential engine faults.

0 $289.00 CDN

Driver Identification - Enables dispatchers to identify which driver is operating each vehicle. In the event the vehicle is being operated by an unidentified driver the in-vehicle modem can send an alert to specified users and trigger an onboard buzzer.

0$135.00 CDN (first vehicle)

$110.00 CDN (each additional vehicle)

Garmin Connectivity – Enables two-way messaging and dispatch between a Garmin GPS and the .NET software client. 0 $98.00 CDN (including

install)

Temperature Monitoring - Enables cargo temperature monitoring for transport of temperature sensitive goods. 0 $150-225 CDN (including

install)

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FLEET TRACKING BUNDLE • 12 month data hosting in a TELUS Tier 3 Data Centre• 3 year warranty on modem• Free basic installation in light duty vehicle (travel time extra)• Unlimited software copies with no licensing fees• Free Android or iPhone app for updates on vehicle positions while on-the-go• Unlimited logins and security profiles• Unlimited POI’s and Business Rules• Free Training via webex• Unlimited Technical support

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ASSET TRACKERKey business benefits:

• Visibility of non-powered assets such as trailers, containers, power generators, constructions equipment

Features:• Battery Life up to 3 years without

charging (dependent on ping rate and environment)

• Motion sensor with real time alert notification

• Rechargeable battery

Ideal for:• Businesses with large or expensive

equipment that is routinely left on job sites for weeks or months

• Businesses that rent equipment out

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AT700

Features:• Magnetic installation capability• Up to 3 year battery (based on

once in 24 hours transmission rate)

• Motion sensor

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AT1000

Features:• Magnetic installation capability• Hardwire installation capability

for recharge• 3 year battery without

recharge (dependent on transmission rate)

• Motion sensor• Rechargeable battery

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AT1000 OPTIONAL ACCESSORIES

For increased service satisfaction:• Temperature sensors• Monitor any “on/off” sensor such as door

sensor or PTO sensor• In-vehicle 12V charger

To minimize business running costs:• Fuel Level Sensor

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TEMPERATURE SENSOR

Monitor and regulate climate control for transportation of temperature-sensitive products.

Features:• Measure temperature in F and C• Instantly transmits spikes in

temperature in storage trailers, etc.

• Historic report of temperature data during the storage period

Application:• Logistics, Cargo Transportation,

Livestock Transportation, Medical and Pharmaceutical Product Storage

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DOOR SENSOR

Monitor the times and duration of the open door status on your containers and trailers

Features:• Accurate usage time on door and

hood activity for increased preventative maintenance

• Alerts for unauthorized door activity to prevent theft or cross-border smuggling

Application:• Logistics, Storage, Warehousing,

Cross-border Transportation

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FUEL LEVEL SENSOR

Monitor the fuel levels, or any other measured readings, in your equipment, such as power generators, water towers, etc

Features:• Receive alerts in cases of fuel

levels dropping when equipment is not powered to prevent theft

• Accurate reading on the fuel levels to avoid unnecessary refueling trips

Application:• Construction Equipment Rentals,

Oil & Gas Equipment Rentals, Mobile Water Towers, Irrigation Systems

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DIGITAL SENSOR

Monitor any type of activity with ON/OFF, OPEN/CLOSE or UP/DOWN statuses.

Features:• Receive instant alerts when the

status has been changed• Keep historic log of the activity on

the equipment for accurate work-sheets, preventative maintenance and safety

Application:• Construction, Transportation, PTO

Equipment, ATM Machines

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AT1000 CHARGER

Applicable in situations where the Asset Tracker is not hardwired to a trailer and requires to be recharged on regular basis.

Features:• 12V charger• Equipped with wall plug for any

office wall outlet for a quick recharge

• Includes a cigarette lighter connector for recharging in vehicle

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RESOURCE TRACKER

Key business benefits:• Visibility of field and remote crews’

activity and job status

Ideal for:• Businesses with remote crews• Scheduling or tasking employees

who aren’t always driving the same vehicle

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ANDROID AND IOS

Features:• GPS location tracking• Dispatch activities to handsets• Schedule tasks and delivery

appointments for your drivers from HO

• Near real-time status updates to tasks, activities and location

• Historic log of all dispatched activities and tasks

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ACTION TRACKER HOS

Key business benefits:• Automated compliance on Hours of

Service Regulation• Reduced paperwork associated

with log books and roadside inspection

• Digital reports on worker’s available hours according to the regional regulations

Ideal for:• Long hauling companies with over

the border transportation• Trucking companies• Oil & Gas Transportation

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ACTION TRACKER HOS

Features:• Available Hours reporting• Roadside Inspection mode• Electronic Driver Vehicle Inspection

Report (DVIR)• “Slip-seat” capability• Violation Reports• Driver Log Archive

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PRICING

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Solution Fleet Tracker Asset Tracker Resource Tracker

Action Tracker

HOS

Monthly Price $35 $40 $45 $55 $20 $25 $10 $7

Contract term No Contract 3-year 3-year 3-year No Contract 3-year No Contract 3-year

Self-Install Hardware $299 $0 N/A N/A $199 $0 N/A N/A

MGS200 Hardware $299 N/A $0 $0 N/A N/A N/A N/A

MGS 500 Hardware N/A N/A N/A $0 N/A N/A N/A N/A

Professional Installation $120 N/A Included Included N/A N/A N/A N/A

Locate Intervals (variable) 2 min 2 min 2 min 2 min 2 min 2 min 15 min N/A

Transmission Frequency (variable) 6 min 6 min 6 min 6 min 6 min 6 min 15 min N/A

Included Data 10 MB 10 MB 10 MB 1 GB 10 MB 10 MBIncluded with Data

Plan10 MB

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Destiny Resources(TELUS Fleet Tracker)

Orderit.ca(TELUS Track and Dispatch)

Dynamex(TELUS Resource Tracker)

CUSTOMER TESTIMONIALS

http://www.youtube.com/watch?v=x7MCbxtDKIg

http://www.youtube.com/watch?v=QQnT0ZRSAKA

http://www.youtube.com/watch?v=smqWZmXovhU

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OUR CUSTOMERS

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SALES SUPPORT

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Jerry Leong, VP of Sales

(416) 894-3750 | [email protected]

Quebec & Atlantic – QC, NS, NB, NL, PEISylvain Denis, RSM (514) [email protected]

Pacific – BC, Northwest Territories, YukonMark Conway, RSM (778) 828-4088 [email protected]

Central – ONGurinder Mangat, RSM (416) 906-6783Mike Burley, Sales Specialist (647) 463-1058 [email protected]@completeinnovations.com

Prairies – AB, MB, YukonTroy Bauman, RSM (403) [email protected]

mailto:[email protected]






telus fleet complete solution date. telus restricted and confidential the future is friendly ®...

Documents

fleet complete solutions

telus restricted

fleet complete platform

fleet tracking

mobile workforce solutions

easier management of

capital outlay solutions

gps tracking