telstra telephony toolbar user guide · web screen pop ... enable ttt within outlook 2007 ......

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TELSTRA IP TELEPHONY

TELSTRA TELEPHONY TOOLBAR USER GUIDE

TELSTRA TELEPHONY TOOLBAR- USER GUIDE JUNE 2013 PAGE 2 OF 55

1. About This Guide .............................................................................................................................................................. 5

2. Open TTT.......................................................................................................................................................................... 5

3. First Time Login ................................................................................................................................................................ 5

4. Subsequent Use After First Login ................................................................................................................................... 7

Services Toolbar ................................................................................................................................. 7

5. Call Control Toolbar ....................................................................................................................................................... 11

6. Call Control ..................................................................................................................................................................... 12

Making Calls ...................................................................................................................................... 12

Dial from E-mail in Outlook 2000/2002/2003 .................................................................................... 13

Dial from Contact List ........................................................................................................................ 13

Dial from vCard ................................................................................................................................. 14

Dial from Personal Directory ............................................................................................................. 15

Dial from Group Directory ................................................................................................................. 15

Dial from Call History ........................................................................................................................ 16

Dial from Speed Dial Directory .......................................................................................................... 16

Dial from Search ............................................................................................................................... 16

7. Receive Call .................................................................................................................................................................... 18

Answer Call ....................................................................................................................................... 18

Call Notification ................................................................................................................................. 18

Transfer ............................................................................................................................................. 18

Open URL ......................................................................................................................................... 19

Save vCard ........................................................................................................................................ 19

8. Voice Mail ....................................................................................................................................................................... 19

Transfer to Voice Mail ....................................................................................................................... 19

End a Call .......................................................................................................................................... 20

9. During a Call ................................................................................................................................................................... 21

Hold Call ............................................................................................................................................ 21


Initiate N-Way Conference ................................................................................................................ 21

10. Call History ...................................................................................................................................................................... 21

View Call Logs................................................................................................................................... 21

11. Options Dialog ................................................................................................................................................................ 22

12. General ........................................................................................................................................................................... 22

13. Account ........................................................................................................................................................................... 23

14. Connection ...................................................................................................................................................................... 23

15. Dialling Rules .................................................................................................................................................................. 24

16. Outlook Integration ......................................................................................................................................................... 25

Contacts ............................................................................................................................................ 25

17. LDAP Integration ............................................................................................................................................................ 26

Directory ............................................................................................................................................ 28

18. Web Screen Pop ............................................................................................................................................................ 29

19. About ............................................................................................................................................................................... 30

20. Services Dialog ............................................................................................................................................................... 31

21. Incoming Calls ................................................................................................................................................................ 31

Anonymous Call Rejection ................................................................................................................ 31

Call Forwarding Always ..................................................................................................................... 31

Call Forwarding No Answer .............................................................................................................. 32

Call Forwarding Busy ........................................................................................................................ 34

Do Not Disturb ................................................................................................................................... 34

External Calling Line ID Delivery....................................................................................................... 35

Internal Calling Line ID Delivery ........................................................................................................ 36

Simultaneous Ring ............................................................................................................................ 36

CommPilot Express ........................................................................................................................... 38

22. Outgoing Calls ................................................................................................................................................................ 43

Automatic Callback ........................................................................................................................... 43

Calling Line ID Delivery Blocking ...................................................................................................... 44

23. Call Control ..................................................................................................................................................................... 45


Anywhere .......................................................................................................................................... 45

Advance Options Per Location.......................................................................................................... 46

Alert All locations for Click to Dial Calls ............................................................................................ 46

Call Waiting ....................................................................................................................................... 46

Remote Office ................................................................................................................................... 47

24. Messaging ...................................................................................................................................................................... 48

Voice Messaging ............................................................................................................................... 48

25. Troubleshooting .............................................................................................................................................................. 49

26. Using TTT with Microsoft Windows Service Pack 2 (SP2) ......................................................................................... 49

TTT Not Visible in Outlook ................................................................................................................ 50

Enable TTT within Outlook 2000/2002/2003 ..................................................................................... 50

Enable TTT within Outlook 2007 ....................................................................................................... 51

I Have Not Been Licensed to Use TTT ............................................................................................. 53

TTT Not Visible in Internet Explorer .................................................................................................. 53

27. Glossary .......................................................................................................................................................................... 54


Telstra Telephony Toolbar (herein referred as TTT) is a lightweight desktop communications

management product for everyday users of Microsoft Outlook, Microsoft Internet Explorer and Mozilla

Firefox with the Telstra IP Telephony (TIPT) platform.

With this product you can manage your incoming and outgoing messages, maintain up-to-date

connection information, and configure controls on your calls, add-on services and voice mail.

This guide provides step-by-step procedures and reference information for TTT.

TTT is an add-in to Microsoft Internet Explorer, Microsoft Outlook and Mozilla Firefox and provides

new toolbars to access TIPT Service and Call Management features within your web browsers and

mail client.

When you open Internet Explorer or Outlook with TTT you see the following toolbars. Most buttons

are disabled until you log in.

The Internet Explorer edition of the Toolbar looks like this:

For Microsoft Office Outlook, the Toolbar looks like this:

The Mozilla Firefox Toolbar looks like this:

Logging into TTT identifies you to the servers that manage your phone services. This is so you can

receive, initiate, and control calls directly from your computer.

When you log in for the first time, you need to configure your connection settings as described in the

following steps. Once these settings are configured, you do not need to provide them again.

You can log in directly from the toolbar by clicking Login.

Click Login on the toolbar.


TTT opens the Options dialog automatically on the first-time login of Toolbar.

Click Account to open the Account page in the tree view to the left of the Options dialog.

To configure your account settings, enter, in the provided fields, the user name and password provided by your Customer Group Administrator for your TTT account.

Check the Save Username and Save Password options if you want to avoid being prompted for this information next time you log in. Your password is encrypted for greater security.

Click Apply.

Click Connection to open the Connection Page of TTT Options.

The server URL and port number are preconfigured by default to enable the connectivity to the Telstra

TIPT servers. Consult your Customer Administrator for any variation to these values.

Click Apply.

To configure your general settings, click General .


Check the Auto login when connected to network to have TTT connect automatically to the TIPT server when a network connection is available.

Click OK.

Once you have configured TTT with the settings it needs to connect to TIPT, you can log in without

having to provide that information again.

When you have successfully logged in to TTT, most of the buttons on your toolbar are enabled.

The services toolbar controls the call behaviour of TTT and the attached telephony service it is

associated with. These functions are shortcuts to the most frequently used functions in CommPilot.

Login Logs in and out of TTT. The colour and appearance of this

icon indicates your login status.

A grey icon indicates that you are not logged in. A green icon shows

that you are currently logged in. A disabled button shows that TTT

is attempting to log in. A red button indicates that your last login

attempt failed.

Options: You can configure your TIPT account, connection

settings, and dialling rules through this dialog. This icon is

highlighted when open.


Services: You can configure the Call Management services

provided by TTT. This icon is highlighted when in use.

CommPilot Login button uses the web browser to navigate to the

CommPilot login page. This button is only available in the Internet

Explorer and Mozilla Firefox toolbars.

Anywhere: The Anywhere feature allows you to configure multiple

location numbers (i.e. mobile or another number such as your home

number) with a single phone number (TIPT Desk phone number) for

incoming and outgoing calls. Calls to the TIPT desk phone will ring

on all listed locations if enabled. The user is free to answer the call

on any listed device. The call can then be “pulled” or retrieved from

the TIPT desk phone to the mobile or other listed location and vice

versa with the use of the Feature Access Code *11.

Once you make a call out from your TIPT number irrespective of if

the call was made from your TIPT desk phone or via the

ANYWHERE Portal, any listed location device then has the ability to

“pull” the call to it, with the use of the Feature Access Code *11.

Remote Office: When activated, this service allows you to use an

alternate phone, such as a mobile, home, or hotel phone, as your

main business phone. When this service is enabled, the icon is

highlighted.

If Remote Office is not yet configured when you use this icon, TTT

opens the Services dialog to the Remote Office page so you can

configure the service.

Simultaneous Ring: This allows you to set up a list of up to ten

additional phone numbers that ring each time you receive a call.

While the service is enabled, the icon remains highlighted.

If Simultaneous Ring is not yet configured when you use this icon to

activate the service, TTT opens the Services dialog to the

Simultaneous Ringing page for you to configure the service.

Current CommPilot Profile sets the current CommPilot Express

profile, which determines the way the system handles incoming

calls. You can configure the settings for your CommPilot Express

profiles in the Services dialog.


Call Forwarding Always Service automatically forwards all

incoming calls to a specified phone number. When this service is

enabled, this icon remains highlighted.

If Call Forwarding Always is not yet configured when you use this

icon to activate the service, TTT opens the Services dialog to the

Call Forwarding Always page for you to configure the service.

Call Forwarding No Answer Service: automatically forwards all

incoming calls to a specified phone number when you do not answer

within a specified number of rings. While the service is enabled, the

icon remains highlighted.

If Call Forwarding No Answer is not yet configured when you use

this icon to activate the service, TTT opens the Services dialog to

the Call Forwarding No Answer page for you to configure the

service.

Call Forwarding Busy Service forwards all incoming calls to a

specified phone number when you are busy on other calls. While

the service is enabled, this icon remains highlighted.

If Call Forwarding Busy is not yet configured when you use this icon

to activate the service, TTT opens the Services dialog to the Call

Forwarding Busy page for you to configure the service.

Do Not Disturb Service automatically forwards all incoming calls to

your Voice Mail service, or plays callers a busy tone if you do not

have a Voice Mail service configured. While the service is enabled,

this icon remains highlighted.

Speed Dial Directory allows you to dial phone numbers saved in

your speed dial list by clicking on them with your mouse.

Call History opens the list of your most recent received calls,

missed calls, and dialled calls.

Personal Directory allows you to dial phone numbers saved in your

personal list by clicking on them.

Group Directory permits you to list the phone numbers of other

members of your telephony group. Once listed, you can dial the

numbers in the listing by clicking on them.


Search hunts in the group, personal, Outlook, and Lightweight

Directory Access Protocol (LDAP, if set up) directories for the criteria

you enter.

NOTE: Please check with your Customer Group Administrator on

the directories your TTT is configured to search.

Telstra sites provides a drop-down list containing URL links to other

Telstra services. Select an item from the list to navigate to that page

in your web browser. This button is not available in Microsoft

Outlook.


The Call Control Toolbar allows you to make and receive calls by interacting with and controlling your

TIPT phone through the client application. This allows the dialling and receiving of numbers, putting

calls on hold, the initiating of call transfers and call conferencing through the desktop client. Calls are

accepted through the TIPT telephone attached to the logged in TTT Account.

Dial Number dials a specified number.

Answer call answers an incoming call. Answer call can also be

used to Unhold a call.

Hold puts the current call selected in the Call Lines on hold.

Blind Transfer transfers the current call to another phone number.

Conference Call starts a conference call that can include 3 to 32

callers. This button only becomes enabled when you are connected

to two other parties at the same time.

End Call ends the current call. End Call can also be used to drop a

held call.

Call Lines is a list of phone numbers you are currently connected

to, and their call Status. Use this list to select which line you are

managing with TTT.

Dial Contact dials the business, home, or mobile number of a

selected contact within Microsoft Outlook. This button is only

available on the Microsoft Outlook Toolbar.


To dial a new number not listed in a directory:

Type the number in the Dial Number box.

To place the call, press ENTER.

To end the call, click End.

To redial a previously dialled number:

Select a number by clicking on the arrow at the right-hand side of the Dial Number box.

o A list of up to 10 previously dialled numbers is displayed.

Click on a number in the Dial Number list.


To dial from a web page:

Select the phone number displayed on a web page.

Highlight the number with your mouse.

Right-click the highlighted phone number and select Dial from the pop-up window.


Make sure that the e-mail you wish to dial from is in HTML format. To dial a contact from an outlook

e-mail, follow these steps:

Open the e-mail that contains the phone number you wish to dial. Make sure it is either an open message or in the preview format.

Use your mouse to highlight the number you wish to dial.

Right-click the highlighted number. A drop-down list appears. Click on Dial. The phone call is now placed.

NOTE: Dial from E-mail is not available in Microsoft Outlook 2007.

With TTT you can dial the home, business, or mobile number of any contact directly within Outlook.

Click Contacts in the folder list.

Select the contact you wish to call from the contact list.

Click the arrow at the right-hand side of the Dial Contact drop-down list, on the TTT toolbar within Outlook.

Select the type of number to call.


To dial from a vCard in Microsoft Outlook 2000/2002/2003:


Double-click the contact you want to call. Outlook opens the contact’s vCard.

Click the arrow at the right-hand side of the Dial Contact drop-down list, on the TTT toolbar within Outlook.


To dial from a vCard in Microsoft Outlook 2007:


Double-click the contact you want to call. Outlook opens the contact’s vCard.

Click the Telephony Toolbar tab.



NOTE: If there is no Home, Business or Mobile number specified for a contact, but you click on the corresponding Home, Business, or Mobile button that has no number associated with it, you will receive an error. A message appears stating “No number is specified for this contact”.

You can directly dial any number stored in your TIPT personal directory as it is integrated with the

contacts in TTT.

To open the personal directory, click Personal Directory on the toolbar.

o This page can be printed using the host application.

o Users with Microsoft Windows XP Service Pack 2 installed may encounter a warning when opening the Personal Directory. For more information, see the section on Troubleshooting.

To sort the Personal Directory, click on a column header. The table is sorted, in descending order, according to the information in the column you selected.

To change the sort order between descending and ascending, click on the same column header again.

To dial a number from the Personal Directory, click on the desired phone number. TTT places the call.

You can directly dial any number stored in your group directory that integrates the group contacts,

provided by your service provider, with TTT.

Click Group Directory on the TTT toolbar.

o This list can be printed using the host application. Users with Microsoft Windows XP Service Pack 2 installed may encounter a warning when opening the Group Directory. For more information, see the section on Troubleshooting.

To sort the Group Directory, click on a column header. The table is sorted, in descending order, according to the information in the column you selected.

To change the sort order between descending and ascending, click on the same column header again.

To dial a number from the Group Directory, click on the desired phone number. TTT places the call.


Call History allows users to view their missed calls, received calls, and dialled calls. These calls are

listed by category in reverse chronological order, descending from the most recent to the oldest call

record.

To open the Call History, click Call History on the toolbar.

To dial from the call history, click on the desired phone number. TTT automatically places the call.

You can dial from the speed dial directory.

To open the Speed Dial Directory, click Speed Dial Directory on the TTT toolbar.

To dial from the speed dial directory, click the desired phone number and TTT places the call.

Use the Search drop-down list to search for a user or contact. The search results can include user

listings in the Group, Personal, Outlook Contacts, and LDAP directories, depending on configuration.

Your search will return all users that match your criteria in any field. For example, if you enter “sa” as

your criteria, your search might return users with the first name “Sally” or with the last name “Sanders”

as well as users in the department “sales”.

You can also search for users by phone number. To search for a user:


Type your criteria in the Search box.

Press ENTER to execute the search.

TTT displays the results of your search.

Click the phone number you want to dial.


To re-execute a previous search:

Select a previous search criteria by clicking on the arrow at the right-hand side of the Search box.

A list of previous search criteria is displayed.

Select an item in the list. TTT displays the results of your search.

Click the phone number you want to dial.


NOTE: Please check with your Customer Group Administrator on the directories your TTT is configured to search.


NOTE: You can only answer a call via TTT if you have an Advanced Call Control (ACC) compliant phone. Please check with your Customer Group Administrator if you are unsure.

When you receive a call, TTT remotely displays a call notification window on top of the system tray. You can answer this call by picking up your handset remotely from the TTT toolbar or by clicking the call notification.

To answer a call from TTT toolbar, click Answer.

To answer a call from the call notification, click on the hyperlinked text in the call notification.

When using TTT with Outlook, if the incoming call does not provide a name for the calling party, TTT

checks the number against your Outlook contacts and displays the corresponding name if it finds a

match.

The call notification stays open for the duration of the alerting call.

You can also transfer the caller to your Voice Mail, save a vCard for the caller, open a URL populated

with the caller’s number, or end the call directly from the call notification.

When you initiate or receive a call, TTT displays a notification window above the system tray, which

includes the other party’s phone number and other information about the call. Clicking the

hyperlinked text in the call notification automatically answers the call.

The call notification stays open for the duration of the alerting call.

If you initiate or receive another call while the first notification is open, the call notifications stack one-

on-top–of-the-other.

Use this method to transfer a call to another specified number when both numbers are connected to

your telephone. Calls may be transferred this way while held, or ringing on your phone. In the latter

case, the system redirects the call before it is answered.

If the first party is not already on the line, dial a number on your phone or select a number using any of the methods described in the section Making Calls.


Place the first party on hold by pressing the Hold button on the telephone or the Call Control Toolbar. Unless you do this you will be unable to initiate or connect other calls.

Call the second number.

Initiate the transfer by clicking Transfer on the toolbar. The parties are now connected.

When you receive a call, TTT displays a call notification window on top of the system tray.

To open a URL in your browser, click Web Pop URL in the call notification.

This opens a page in your browser window that contains information about the calling party encoded

in its URL.

Web Screen Pop, which is detailed in the section Web Screen Pop, must be configured or this icon is

locked.

When you receive a call, TTT displays a call notification window on top of the system tray.

You can click a button in this notification to save the caller’s phone number and personal information

as a vCard in Outlook. To do this, click Add vCard in the call notification.

Outlook Integration, which is detailed in the section Outlook Integration, must be enabled or this icon is

locked.

You can transfer calls to your Voice Mail from the call notification window.

NOTE: If you redirect to Voice Mail when your Voice Mail service is disabled, the calling party

will receive an error message via Automatic Voice Recording (AVR) stating “The Mailbox of the party

you’ve called could not be found.” Voice Mail must be enabled for this service to function correctly.


You can end both incoming and outgoing calls directly from the toolbar and from the call notification

window.

To end a call from the toolbar, click End on the toolbar OR

To end a call from the call notification, click End Call.


To hold a call, click Hold on the toolbar. The Hold button is greyed out to indicate the held status of the call.

To resume a held call, click Answer on the toolbar. The hold returns to its normal state to indicate the active status of the call. Note any other active calls in the Call Lines drop-down list are automatically put on hold.

You can initiate a conference with two or more parties. The maximum number of parties allowed in

the conference call is 8 participants. You must have at least two phone numbers listed in the Call

Lines drop-down list. All calls on the list are added to the conference. These calls can be initiated

either by you or by the other parties.

To start the conference, click Conference on the toolbar.

To add new incoming or outgoing calls to the conference, answer the call, then click Conference on the toolbar again with the active call selected (the other calls should be “Conference on Hold”).

To drop only one participant from the conference, select the participant’s number from the Call Lines drop-down list and click End.

You can view call logs using the Call History feature. You can also make calls from Call History. Only

viewing call logs is described in the remainder of this section. For more information about making

calls, see the section Dial from Call History

To view call logs, click Call History on the toolbar.


The Call History window appears where you can view your dialled, received, and missed calls.

The Options dialog allows you to configure the connection and account settings that TTT uses to

communicate with the TIPT server. The left-hand side of the dialog contains a tree view, listing the

configuration pages you can access. The configuration pages you select in the tree view are

displayed on the right.

Click OK to save all changes and close the dialog.

Click Apply to save all changes without closing the dialog.

Cancel closes the dialog without saving your changes.

The General page allows you to configure the automatic login behaviour of TTT.


Auto login when connected to network automatically logs into TIPT when it detects an active network connecting on your computer.

Hide Call Notification disables the call notification window. When this box is checked, the call notification does not appear when TTT detects an incoming or outgoing call.

Click OK or Apply to save the changes

The Account page allows you to specify your TIPT user name and password. Contact your Customer

Group Administrator if you do not know the appropriate settings. Once you successfully log in, the

controls on this page become inactive.

Save Username determines whether TTT saves the user name you provide. Check this box to avoid having to specify your user name each time you log in to the program.

Save Password determines whether TTT saves the password you provide above. Check this box to avoid having to specify your password each time you log in to TTT. TTT encrypts your password for greater security.

The Connection page is pre-filled with connection information for connecting the TTT to the TIPT

server that provides you with telephony services. The controls are greyed and not accessible once

the client is logged in. Your Customer Group Administrator will authorise any variation to these

settings.


The Dialling Rules page allows you to configure special dialling rules for TTT.

To access an outside line for calls, dial specifies a prefix number that TTT includes automatically when

dialling external numbers.

If entered, this number is pre-pended only to dialled numbers that contain more than six digits. Up to

five digits may be entered in this field.


Valid characters are the numbers 0 to 9 and the symbol “+”. If you include the “+” character, it must

be the first character in the field.

The Outlook Integration page enables and disables the link between TTT and Microsoft Outlook.

The Enable Outlook Integration check box, when checked, makes sure that the Outlook integration

features are activated.

NOTE: As of Outlook 2007 you are unable to dial a contact in your inbox using the right click-to-dial function.

The Contacts page allows you to configure the way TTT integrates with your Outlook contact list.


The Retrieve contacts from default contact folder only option searches for and retrieves contacts stored in the default Contacts folder within Outlook.

The Retrieve all contacts option searches for and retrieves contacts stored in any Outlook folder.

Use Outlook contacts as preferred CLID lookup for incoming calls determines whether TTT uses the information saved in your Outlook contact list when displaying information about callers, instead of using group settings or other calling line ID information.

The LDAP Integration page allows you to configure the settings TTT uses to connect to the LDAP

directory server.


Contact your Customer Group Administrator if you do not know the appropriate settings.

Enable LDAP Integration determines whether TTT provides LDAP directory lookup services.

Checking this box enables the controls on the Directory page.


The Directory page allows you to provide the configuration settings required for TTT to connect to your

business’s LDAP directory server.

Once you successfully log in, the controls on this page become locked.

Directory Address specifies the network address of the LDAP directory server.

Port specifies the port number for the LDAP server. This is compulsory and can be obtained from your Customer Group Administrator.

Search Base determines the location in the directory server tree that TTT looks in when executing a search.

Recursive, when checked, searches all sub-trees within the search base.

Use SSL (Secure Sockets Layer) determines whether TTT uses SSL to connect to the directory server. Note that enabling SSL may require the use of a different port.

Requires Authentication indicates whether TTT must provide a user name and password to the directory server to conduct searches.

Authenticated DN is the user name TTT uses when connecting to the directory server when Requires Authentication is checked.

Authenticated Password corresponds to the Authentication DN.


Search Filter specifies the search filter to apply to all directory searches. For example, to include the search criteria in the filter you must include (cn=*__SEARCH_TEXT__*). Alternatively in another example, “(telephoneNumber=*)” restricts search results to users who have a telephone number assigned.

Retrieved attributes is a table that controls the way that TTT maps attributes returned from the directory server to columns displayed in the list of search results.

In each row of the table, enter an LDAP attribute in the Remote Name column. In the Local Name column, enter a corresponding local attribute. Typical Remote Name values are “cn”, “sn”, “telephoneNumber”, “mobile”, “homePhone”, and “mail”.

NOTE: Please contact your Customer Group Administrator if you are unsure about this option.

The Web Screen Pop page allows you to configure a web page that you can open from the call

notification window.

The Web Screen Pop URL determines the URL that TTT opens using the default browser when you

click Web Screen Pop in the Call Notification pop-up window. In addition to the URL, there are a


number of optional parameters that the client can pass to the browser. The following list summarizes

these parameters:

__USER__: The user’s TIPT ID. (Note that in this case the “user” is the TIPT subscriber.)

__FIRST__: The first name of the user.

__LAST__: The last name of the user.

__EMAIL__: The e-mail address of the user.

__GROUP__: The name of the TIPT group the user belongs to.

__SERVICE_PROVIDER__: Telstra.

__PHONE__: The phone number of the user.

__REMOTE_PHONE__: The phone number of the remote party.

__REMOTE_NAME__: The name of the remote party (when available).

__CALL_TYPE__: “Incoming” or “Outgoing”.

The About page displays the version, copyright notices, and product disclaimers associated with TTT.

It can be useful when providing information to support representatives for your service provider.

The information displayed is as follows:

TTT Version

TTT Disclaimer

The About information is important in providing information for the purpose of technical support.


The Services dialog allows you to configure the calling features provided by TTT, such as Voice

Messaging, CommPilot Express profiles, Call Forwarding, and Call Waiting. The left hand side of the

dialog contains a tree view listing the configuration pages you can access. The configuration pages

you select in the tree view are displayed on the right.

Click OK to save all changes and close the dialog.

Click Apply to save all changes without closing the dialog.

Click Cancel to close the dialog without saving your changes.

The Incoming Calls pages in the Options dialog configure the services that apply to calls that you

receive.

The Anonymous Call Rejection service blocks all incoming calls from people who have restricted their

phone numbers from being shown to their call recipients.

The Call Forwarding Always service forwards all incoming calls to a specified phone number.


To activate this service

Click On in the Call Forwarding Always configuration field in the Services Dialogue OR

Click Call Forwarding Always on the toolbar. This highlights the button and enables the service.

o If Call Forwarding Always is not yet configured when you use this icon to activate the service, TTT opens the Services dialog to the Call Forwarding Always page for you to configure the service.

o Enable Play Ring Reminder when call is forwarded for the phone to beep a short reminder tone each time a call is forwarded.

* Calls Forward to specifies the phone number to which TTT redirects calls using this service.

The following describes the toolbar states of this service in the Telephony Toolbar Services Toolbar:

Service State Services Toolbar Icon Description

Deactivated

Call Forwarding Always is deactivated.

Activated

Call Forwarding Always is active and the button is highlighted.

Disabled

Call Forwarding Always has been disabled and cannot be activated from the Toolbar.

The Call Forwarding No Answer service forwards unanswered calls to a specified number after a set

number of rings.



Click On in the Call Forwarding No Answer configuration field in the Services Dialogue OR

Click Call Forwarding No Answer on the toolbar. This highlights the button and enables the service.

o If Call Forwarding No Answer is not yet configured when you use this icon to activate the service, TTT opens the Services dialog to the Call Forwarding No Answer page for you to configure the service.

o * Calls Forward to specifies the phone number to which TTT redirects calls using this service.

o Numbers of rings before forwarding is the number of times your phone must ring before TTT forwards an incoming call.

NOTE : This drop-down controls the number of phone rings before forwarding for your entire service, including Voice Mail. This value can be set to None (instant forwarding) or 1-20 Rings.



Deactivated Call Forwarding No Answer is deactivated.

Activated

Call Forwarding No Answer is active and the button is highlighted.

Disabled Call Forwarding No Answer has been disabled and cannot be activated from the Toolbar.


The Call Forwarding Busy service forwards incoming calls to a specified phone number when all

available lines are in use or you are busy on a call with no Call Waiting enabled.


Click On in the Call Forwarding Busy configuration field in the Services Dialogue OR

Click Call Forwarding Busy on the toolbar. This highlights the button and enables the service.

o If Call Forwarding Busy is not yet configured when you use this icon to activate the service, TTT opens the Services dialog to the Call Forwarding Busy page for you to configure the service.

o * Calls Forward to specifies the phone number to which TTT redirects calls using this service.



Deactivated Call Forwarding Busy is deactivated.

Activated

Call Forwarding Busy is active and the button is highlighted.

Disabled

Call Forwarding Busy has been disabled and cannot be activated from the Toolbar.

The Do Not Disturb service forwards all incoming calls to your Voice Mail service. If you do not have a

Voice Mail service configured, callers hear a busy tone.



Click On in the Do Not Disturb configuration field in the Services Dialogue OR

Click Do Not Disturb on the toolbar. This highlights the button and enables the service.

Enable Play Ring Reminder when call is forwarded for the phone to beep a short reminder tone each time a call is forwarded.



Deactivated

Do Not Disturb is deactivated.

Activated

Do Not Disturb is active and the button is highlighted.

Disabled

Do Not Disturb has been disabled and cannot be activated.

The External Calling Line ID Delivery service allows you to view the calling line information for

incoming calls from external phone numbers.


The Internal Calling Line ID Delivery service allows you to view the calling line information for

incoming calls from members of your group, when group members use extension dialling within the

group.

The Simultaneous Ring service rings multiple phone numbers for each incoming call. Any of the

phone numbers specified for this service may be used to answer those calls.



Click On in the Simultaneous Ring configuration field in the Services Dialogue OR

Click Simultaneous Ring on the toolbar. This highlights the button and enables the service.

o When the Don’t ring my Simultaneous Ring Numbers if I’m already on a call option is selected, the Simultaneous Ringing service is temporarily deactivated whenever you are engaged in an active call.

o When the Ring all my Simultaneous Ring Numbers for all incoming calls option is selected, the Simultaneous Ringing service rings all numbers specified in the list that follows for each incoming call, regardless of whether you currently are engaged in an active call.

Sim Ring Phone List specifies the list of additional phone numbers that ring for each incoming call.


You can perform the following on the Sim Ring Phone List:

View the Sim Ring Phone List and add a new number to the Sim Ring Phone List.

Modify an existing number in the Sim Ring Phone List

Delete an existing number from the Sim Ring Phone List.

To add a new phone number, click Add. A new item with the text, Double click to add number here prompt is inserted into the list control, allowing you to enter a phone number that will ring simultaneously with the office phone.

To modify an existing phone number, double-click the number and then modify the information, as required using the keyboard.

To delete a phone number, select the number and click the Delete button.

Set your Answer Confirmation setting for each phone entry in this service by clicking on the checkboxes.

Answer Confirmation, when activated, requires you to dial a number on the keypad to accept the call

on picking up your handset. This feature prevents a target simultaneous ring party’s Voice Mail from

inadvertently answering a Simultaneous Ring. In this way this service ensures that a live party picks

up the incoming call.



Deactivated Simultaneous Ring is deactivated.

Activated

Simultaneous Ring is active and the button is highlighted.

Disabled

The Simultaneous Ring service has been disabled and cannot be activated from the Toolbar.

NOTE: When using CommPilot Express, you should not enable other services such as Call Notify, Call Forwarding, or Simultaneous Ringing.

CommPilot Express allows you to manage your personal services using four configurable profiles.

These profiles control your incoming calls automatically. Even when off-site, you can still manage

your active profile on the web or over the phone.

With CommPilot Express, you can manage your calls based on your schedule. This allows you to

work efficiently without unnecessary interruption.

To set the active CommPilot Express profile, select a profile from the CommPilot drop-down list on the toolbar.

To disable all profiles, select CommPilot – None.


You can also set the active CommPilot Express profile on the CommPilot Express page of the

Services dialog. The Services dialog for TTT allows you to configure the settings that apply to each of

your CommPilot profiles.

The Available – In Office profile determines how incoming calls are handled when you are working at

your desk.


Also ring this phone number specifies an additional number for TTT to ring for each incoming call.

Calls may be answered from either this number or your main number.

If you select:

If Busy: Have Voice Messaging take the call, TTT forwards all incoming calls to your Voice Messaging service if you have no available open lines.

If Busy: Forward to this Phone Number, then all incoming calls are forwarded to the specified phone number if you have no available lines.

If No Answer: Have Voice Messaging take the call, TTT forwards all incoming calls to your Voice Messaging service if you do not answer after a set number of rings.

No Answer: Forward to this Phone Number, TTT forwards all incoming calls to the specified phone number if you do not answer after a set number of rings.

The Available – Out of Office profile determines how incoming calls are handled when you are not

working at your desk, but are still able to receive calls.


If you select:

Have Voice Messaging take the call, all incoming calls are forwarded to your Voice Messaging service.

Forward to this Phone Number, TTT forwards all incoming calls to a specified number.

Also e-mail me when a call comes in at determines whether TTT also sends an e-mail notification to

the address you specify below it each time you receive an incoming call.

The E-mail address specifies the e-mail address TTT notifies when you receive an incoming call.

The Busy profile determines how incoming calls are handled when you are busy.


Send all calls to Voice Messaging except calls from these Phone Numbers forwards all incoming calls to your Voice Mail service, when selected. You can configure up to three numbers to be excluded from this service in the blank fields provided. Calls to these numbers are instead forwarded to the phone number you specify below it.

Which will be forwarded to determines the phone number to which TTT forwards the Voice Mail exempt callers specified above.

Also E-mail me a notification when a Voice Message is received should be selected to receive an e-mail notification each time you receive a Voice Mail message.

Note: The three excluded numbers in Send all calls to Voice Messaging except calls from these Phone Numbers must be in 11-digit international E-164 Format for the call filtering to

function correctly, e.g. +614 xxxx xxxx for mobile phone or +613 xxxx xxxx for land line.

The Unavailable profile determines how incoming calls are handled when you are not free to take

calls, such as during outside business hours or when on holidays.


If you select:

Send all calls to Voice Messaging except calls from these Phone Numbers, all incoming calls are forwarded to your Voice Mail service. You can configure up to three numbers to be excluded from this service in the blank fields provided. Calls to these numbers are instead forwarded to the phone number you specify. To determine which phone number TTT forwards the excluded callers to, select Which will be forwarded to.

No answer Greeting, its standard “no answer” greeting message plays to incoming calls.

Unavailable Greeting, your Voice Mail service is enabled to play its standard “unavailable” greeting message to incoming calls.

Note: The three excluded numbers in Send all calls to Voice Messaging except calls from these Phone Numbers must be in 11-digit international E-164 Format for the call filtering to

function correctly, e.g. +614 xxxx xxxx for mobile phone or +613 xxxx xxxx for land line.

The Outgoing Calls section in the Options dialog configure the services that apply to calls that you

initiate.

The Automatic Callback service allows you to have TTT monitor a busy party in your group and to

automatically establish a call on your behalf when the busy party becomes available.


For this service to operate correctly, please note:

The destination party should have Call Waiting and their Voice Mail service disabled when they are busy on other calls as this service triggers on Busy Tone.

Extension dialling must be used to utilise this feature.

The Calling Line ID Delivery Blocking service prevents other parties from seeing your phone number

or calling line information when engaged in calls with you.


The Call Control pages in the Options dialog allow you to configure your Call Control services.

The Anywhere service allows you to designate a single phone number (TIPT number) for incoming

and outgoing calls, regardless of which phone you are currently using, i.e. Telstra IP desk phone,

mobile, home phone. Once the feature has been configured and enabled, calls to a single number ring

all phones and you are free to answer on any device. Once a call is active, you can pull the active call

to another device to continue your conversation.

To configure this service


Click Anywhere

Select Alert all locations for Click-to-Dial calls

Click Add

In the Phone Number field, enter a phone number, e.g. your mobile number. Do not enter the initial 0, TIPT will add this on automatically. i.e. 408785775

Double click in the Description field and enter a description, e.g. John mobile

The Enable check box is automatically ticked. This ensures the number you have entered in the list is enabled.

Click Apply

Select the required number in the Locations list

Enable Diversion Inhibitor: Selecting this option prevents a call from being diverted to another

configured location if you have forwarding activated. It is recommended this feature is turned

selected.

Require Answer Confirmation: not currently supported

Use BroadWorks based Call Control Services: Selecting this option will enable the TIPT platform to

provide services such as Call Transfer and Three-Way Conferencing. It is recommended this feature

is turned selected.

To view the Anywhere Portal number that your Customer Group Administrator has configured

Click the link View Available Portal List

Click OK

Click OK

To ensure all locations listed in the Anywhere list are active to make and receive calls when using click

to dial.

Click the Anywhere button on the Telstra Telephony Toolbar

Select Configure

Select Alert All locations for Click to Dial Calls

Click Apply

Click OK

For further information on configuring the Anywhere feature refer to the Anywhere Feature Guide for

End User on the Telstra online Resource Centre.

The Call Waiting service allows you to receive call notifications and to answer incoming calls while

engaged in another active call. If this service is disabled, the calling party receives a busy tone when

you are on the telephone.


The Remote Office service allows you to substitute a different phone number for your office phone

number when you are using TTT. Calls made through TTT dial through the substitute number rather

than the office number, but show the office number as the caller.


Click On in the Remote Office configuration field in the Services Dialogue OR

Click Remote Office on the toolbar. This highlights the button and enables the service.

o If Remote Office is not yet configured when you use this icon to activate the service, TTT opens the Services dialog to the Remote Office page for you to configure the service.

Remote Office Number specifies the alternate phone number to substitute for your office number.




Deactivated

Remote Office is deactivated.

Activated

Remote Office is active and the button is highlighted.

Disabled

The Remote Office service has been disabled and cannot be activated from the Toolbar.

The Messaging pages in the Options dialog allow you to configure your Voice Mail settings.

The Voice Management page specifies how the system handles your voice messages.

You can select how you want the calls to be treated by selecting from the following:

Send All Calls to Voice Mail, Send Busy Calls to Voice Mail, and Send Unanswered Calls to Voice

Mail. Changes made via the web portal are not reflected in real time for TTT. You must log in again

to see the new values.

When the Use unified messaging option is selected, you can access your voice messages via e-mail and phone. Messages are sent as mail attachments to the e-mail address configured for your account.

o “Use Phone Message Waiting Indicator” determines whether your phone provides an alternate dial tone and a visual indicator on some phone models to indicate that you have a message waiting.


If the “Forward it to this e-mail address” option is selected you will be able to access your voice messages only by e-mail. Messages are sent as mail attachments to the specified e-mail address, and are not available for retrieval by phone.

In addition to Forward it to this e-mail address and Use unified messaging there are additional Voice

Management options in the options pane:

Notify me by e-mail of the new voice message at this address determines whether the system sends a notification e-mail to the specified address each time it records a voice mail. This notification will contain the date and time the voice message was recorded, but does not contain the content of the voice message itself as an attachment.

Email a carbon copy of the voice message to, when checked, sends a carbon copy of the voice message in .wav format to the specified address. This is in addition to Forward it to this e-mail address.

Transfer on ‘0’ to Phone Number allows the caller that has been diverted to voice mail to “dial 0” and be forward to the specified number. This is reflected in the AVR played to the caller when they interacting with the voice mail system.

This section contains information that may aid those having difficulty using TTT. If your problem is not

listed in the index, contact your Customer Group Administrator for assistance.

When you open the Group Directory or Personal Directory from the toolbar, Internet Explorer may

display the following warning message

To help protect your security, Internet Explorer has restricted this webpage from running scripts for

ActiveX controls that could access your computer. Click here for options...

This warning is triggered by the JavaScript used by TTT to sort directory listings.

The following instructions override the warning and open the directory:

Click the message. The notification turns blue and displays a pop-up menu.

Select Allow Blocked Content from the pop-up menu.


Another security warning appears.

Click Yes.

If the TTT toolbar is not visible in Outlook, follow these steps. If the problem is not solved, contact

your Customer Group Administrator.

Right-click an empty area of the toolbar region in Outlook. A menu appears listing all the toolbars currently registered. Make sure that the TTT entries (Telephony Toolbar Call Control and Telephony Toolbar Services) are checked.

If the TTT entries are not listed, continue with the next step.

Click on Help or About Microsoft Office Outlook.


In the dialog box select Disabled Items. If the Telephony Toolbar is visible on the list, click Enable

and restart Outlook.

Click on Tools

In the dialog box select Trust Center.


Select Add-ins and Disabled Items in the Manage drop down list. Click on “Go…”

If the Telephony Toolbar is visible on the list, click Enable and restart Outlook


This error indicates that your service provider has not added the TTT Client License to your list of

services.

Contact your Customer Group Administrator to activate TTT for your account.

If the TTT toolbar is not visible in Microsoft Internet Explorer, follow these steps:

Right-click an empty area of the toolbar region in Explorer. A menu appears listing all the toolbars currently registered.

Make sure that the TTT entries (Telephony Toolbar Call Control, Telephony Toolbar Services) are checked.

If your problem is still not solved, contact your service provider.


Active Call: This is the call you are currently talking to or dealing with.

AVR: Automated Voice Recording

Ringing (in): This is the equivalent to a phone ringing locally.

Ringing (out): This is the equivalent of a phone ringing on the called party’s held call.

Calling Party: This is the party who you are receiving a call from.

Called Party: This is the party that you have dialled.

CLID: Calling Line Identification

IE: Internet Explorer

TIPT: Telstra Internet Protocol (IP) Telephony

TTT: Telstra Telephony Toolbar

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