telonline presentation english
DESCRIPTION
aTelOnline is company that offers turnkey telephony solutions; specialized in VoIP, Contact Centers and Unified Communication.TelOnline offers Hosted PBX & Call Center services based on the SaaS concept.TelOnline develops and personalizes telecommunication applications based on the clients needs. TelOnline is a Value-added supplier as well as a direct contact between the manufacturer and the end user.TRANSCRIPT
www.telonline.com
www.TelOnline.com
CALL CENTER & TELEPHONY SOLUTIONS
EXPERTS IN VoIP
www.telonline.com
Who is TelOnline ?
• Is a company that offers turnkey telephony solutions; specialized in VoIP, Contact Centers and Unified Communications.
• TelOnline offers Hosted PBX & Call Center services based on the SaaS concept.
• TelOnline develops and personalizes telecommunication applications based on the clients needs.
• TelOnline is a Value-added supplier as well as a direct contact between the manufacturer and the end user.
www.telonline.com
Some Of Our Clients
www.telonline.com
Our Covered Regions
TelOnline has offices in the
United States and Colombia;
as well as local and
International TelOnline clients,
no matter where they are, our
clients can find a place where
to obtain our products,
support and service in their
language which will help grow
their business.
www.telonline.com
Our Services and Products
Dialer Systems and
TXT Messages
Hosted PBX Service with
Monthly Payments
Hosted Call Center
Service with Monthly
Payments
IVR Development, Integrations
and Engineering
Call Center / Contact Center
Unified Communication
Solutions - iPBX
Recording Systems
VoIP Telephones &
Telephony Cards
www.telonline.com
Technical Partners
SIP Trunking Carrier
www.telonline.com
Call Center / Contact Center
• Handling of Calls
• Handling of User Profiles
• Total and on Demand Recording
• Call Monitoring
• Management of remote Agents
• Management of Multiples Campaigns
• Multiple Voz Suppliers
• Integration to CRM & Screen POP
• Predictive Dialer
• IVR Dialer System
• Online Report System
www.telonline.com
Unified Communications
• Easy Web Administration
• Increased Productivity
• Integrate: Voice, Fax, CRM, Chat,
Google Maps & More
• Online Statistics
• Call Monitoring
• Call Recording
• Call Management
• Conferences
• Remote Extensions
• Video Calls
• And More…
www.telonline.com
Call Recording System
• Agent Reports
• Per Call Evaluation
• levels of Administration
• Easy Search for Recordings
• Integration via API
• Total or Partial Recordings
• Recording by Agent or Channel
• Quality and Resource Control
• Live Call Monitoring
• Screen Recording
• Accountability with PBXs
www.telonline.com
VoIP Telephones & Telephony Gateways Cards
• TelOnline is partner with multiple IP Telephone Manufacturers and Telephony Cards, offering the best prices and the best quality products offered in the industry
www.telonline.com
Hosted PBX & Call Center Services
The New Revolution Known as Cloud Computing has allowed TelOnline to offer their clients the PBX and/or Call Center Service without having to invest in infrastructure; everything operates through the cloud of the Internet, with low a monthly cost, you could receive all the benefits of the best technology with all the capacity that your company needs, you will receive the software and all the support and engineering that
TelOnline offers
www.telonline.com
IVR Development, Integration & Engineering
• The level of Engineering and experience of
TelOnline, for more than 15 years in project
development and implementation has converted
into the trust and security that the clients expect
when they contract us for a project development
an installation, a consultancy or a support service
contract from TelOnline
• TelOnline will develop de IVR that your company needs, we will
integrate the solutions that meets your needs and we will offer
online support or in person anywhere in the World; we count on
Certified and experienced Telecommunications Engineers
www.telonline.com
Why TelOnline?
• Support with 15 years of Experience in the Telecommunications industry
• Clients throughout all of Latin America, the Caribbean and the United States
• We thrive on quality and getting the job done
• On a timely basis
• Our Clients are our Business Partners
• We count on Support from our Technical Partners
• Our goal is reach a high (ROI) Return on Investment for all our clients
• Our clients trust and support us, they are our best way to advertise
We are not looking to become just another supplier,
We want to become your strategic Partner
www.telonline.com
www.TelOnline.com
Corporate Headquarters
3450 Lakeside Drive Suite 145
Miramar, Florida 33027
T +1.954.894.6181
F +1.954.208.0220
Calle 106 #57-23 Oficia 303
Bogota, Colombia
T +57.1.325.9832F 1.226.3464
For more information about TelOnline
Please contact [email protected]
Visit www.TelOnline.com