telesnap voicemail 2009 product presentation. introduction doc.no.: ase/app/plm/ 0163 / en
TRANSCRIPT
Telesnap VoiceMail 2009
Product presentation
Introduction
Doc.No.: ASE/APP/PLM/ 0163 / EN
Telesnap VoiceMail
•Personalized voicemail
•Listen to voicemails via phone or PC
•Integrated IVR functions
•Easy configuration for each user
Doc.No.: ASE/APP/PLM/ 0163 / EN
Overview
Doc.No.: ASE/APP/PLM/ 0163 / EN
Overview
• Topology
• Voice box
• Interactive voice menu
• Access to messages
Doc.No.: ASE/APP/PLM/ 0163 / EN
Topology
Doc.No.: ASE/APP/PLM/ 0163 / EN
Topology
Telesnap VoiceMail Client with
Snapware Client
Snapware Server with
Voice Option
CTI Link
Cisco Unified CallManager
Doc.No.: ASE/APP/PLM/ 0163 / EN
Voice box
Doc.No.: ASE/APP/PLM/ 0163 / EN
Voice box #1
Graphical user interface provides a simple configuration of the voice box
Each user can separately activate/deactivate the voice box
Configurable maximum message duration
Doc.No.: ASE/APP/PLM/ 0163 / EN
Voice box #2
The email attachment type containing the voice message is configurable, e.g. it can be set to be a .wav file for play back by generic media players
The system administrator has the possibility to configure the content of the emails subject line and the body text
Doc.No.: ASE/APP/PLM/ 0163 / EN
Voice box #3
Within Snapware Client Installation Configuration of the email address for incoming recorded voice messages User can activate/deactivate the voice mailbox’s PIN Easy configuration of different announcements Possibility to enter mobile phone number to listen to the voice box from,
thus the manual authorization using the extension number and PIN is not necessary
Doc.No.: ASE/APP/PLM/ 0163 / EN
Interactive voice response
Doc.No.: ASE/APP/PLM/ 0163 / EN
Interactive voice menu #1 Prerequisite for using the interactive
voice menu is a Snapware Client installation
Possibility to configure an interactive voice menu
Doc.No.: ASE/APP/PLM/ 0163 / EN
Interactive voice menu #2
Pressing the keys 0 to 9 can initiate the functions „Call transfer“, „Announcement “ and „Voicemail“
Function „Announcement“ may have three different types: Repeat announcement Play announcement once and
terminate call Play announcement once and
record a message
Doc.No.: ASE/APP/PLM/ 0163 / EN
Access to the messages
Doc.No.: ASE/APP/PLM/ 0163 / EN
Access to voice messages
Voicemails can be listened to from the PC or the phone
While playing messages, it is always possible to repeat or to delete messages, to move to the next or the last message, or to return to the main menu
Possibility to directly call the sender of the voice mail from while listening to the message
Telesnap VoiceMail with Snapware Client installation:
Display of voice messages in the Snapware journal and the team bar
Possibility to play and delete voice messages directly from the Snapware journal
VoiceMails can be played out of Microsoft Outlook or Lotus Notes directly at the phone (Snapware client is required)
Doc.No.: ASE/APP/PLM/ 0163 / EN
Calendar Server
Real-time synchronization of voice messages with (Microsoft Exchange, Lotus Notes oder Novell Groupwise) with the Calendar server New unheard voice messages
will be marked as unread email Voice messages that were
played through the phone will be marked as read email
The messages that were deleted in the voice box are also deleted from the Inbox
In the email system opened voice mails are marked as heart in the Telesnap VoiceMail
Doc.No.: ASE/APP/PLM/ 0163 / EN
System requirements
Snapware Server with Voice Option Supported operating systems:
Microsoft Windows 2000 Server SP4 German, English, French Microsoft Windows 2003 Server SP1 32 Bit German, English, French Microsoft Windows 2008 Server German, English, French
Microsoft Internet Information Services 5.0 or higher, Microsoft Internet Explorer 6.0 SP1
With redundant supply of the system data base: Microsoft SQL Server 2005 or 2008(optional)
Hardware: CPU 2,4 GHz, 2 GB RAM, 10 GB disk space, 100 Mbit network adapter
Snapware Server Administration Supported Webbrowser: Microsoft Internet Explorer 6.0 SP1
Doc.No.: ASE/APP/PLM/ 0163 / EN
Benefits
Increased customer satisfaction
Increase of employee motivation
Efficient workflow
Best possible internal communication
Combination of existing communication tools
Efficient in- / outbound communication
Higher use of existing infrastructure
Increase of efficiency
Doc.No.: ASE/APP/PLM/ 0163 / EN
Telesnap EVERYWHERE You want to know more ?
www.telesnap.com
Or just contact us:Phone: +49(0)711 90 66 88 11
Fax: +49(0)711 90 66 88 8E-Mail: [email protected]
Doc.No.: ASE/APP/PLM/ 0163 / EN