telephone communication [autosaved].pptx

8/17/2019 Telephone Communication [Autosaved].pptx

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Telephone Communication

Group Members:

Ahmed Jan Dahri (15-MBA-0!

As"har Ali Arain (15-MBA-0#!

$umera Abro (15-MBA-05!

%nder the $u

$ir MuhamDepartment: $ch

$*A*))D B)+A,. B*%TT' %+/).$T $*

B)+A,.ABAD


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Telephone Communication

Deinin"

Telephone communication is one o the most impo

orms o communication ithin the compan23


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4reparin" to mae a telephone call

Tae a moment to prepare beore 2ou pic up th

6rite don the e2 points 2ou need to co&er du

con&ersation7 as ell as an2 8uestions 2ou need

$mile hen 2ou tal to people on the phone3


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4reparin" to mae a telephone call C

)plain ho dierent people ha&e dierent

ob;ecti&es in a phone call3 As hat students thin

are the ob;ecti&es o the people in the situations

belo3 Tal throu"h the eample7 then elicit

su""estions or the other three

situations3 4ossible ansers are "i&en here3

A Computer 'perator ith a sotare problem

callin" a sotare helpline3

• To tal to someone ho can sol&e the problem

• To describe the problem and "et a solution3


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.ecei&in" Calls

%se 2our irst name hen anserin" the phone

2ou epect a call7 thin about hat the other perso

ill sa2 or hat the2 ill as<

)liminate bac"round noise i possible3

Chec an2 rele&ant documentation or corresponden


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.ecei&in" Calls Conti9

Tr2 not to eep a caller on hold or a lon" time3

Be patient and listen3 A&oid pro&idin" an anse

the listener is inished speain"3


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Taking and leaving messages


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Cross-Cultural Communication on the te

Man2 people are not &er2 conident about usin"

telephone in )n"lish3

Good preparation can mae telephonin" much e

more eecti&e3

'nce the call be"in7 spea slol2 and clearl2 an

simple lan"ua"e3


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)ample

4roblem

The person recei&in" the call speas onl2 Japan

$olution:

• The caller should ha&e sent a a irst to s

he ould call and indicate the reason or c


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Main" Arran"ements


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h i


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Chan"in" Arran"ements


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)ndin" a Call )nd a call as 8uicl2 as possible ith courtes2

eti8uette :

• $a2 that 2ou =don>t ant to tae up too much o

This is a

polite7 a2 o eepin" a phone call on trac3

• As closed-ended 8uestions3 .ather than asin"

"ood time to

meet is7 as7 =6ill 10 a3m3 be a "ood time to me


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)ndin" a Call

•$a2 =s there an2thin" else can include in this or 2ou


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telephone communication [autosaved].pptx

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