TELEKOM MALAYSIA BERHAD

INTRODUCTION TO TM IPTV

1. Background

2. Overview of IPTV Service

3. Overview of IPTV Platform

4. Overview of Unicast & Multicast Traffic

5. Overview of IPTV End 2 End Network

6. Common IPTV STB & EPG Error Codes

7. IPTV troubleshooting & Monitoring system

PRESENTATION AGENDA

1.0 BACKGROUND

IPTV (Internet Protocol Television) is a system where a digital television services is delivered using the Internet protocol over a network

4

WHAT IS IPTV?

IPTV services may be classified into three main groups:

live television, with or without interactivity related to the current TV show; time-shifted television: catch-up TV (replays a TV show that was broadcast hours

or days ago), start-over TV (replays the current TV show from its beginning); video on demand (VOD): browse a catalog of videos, not related to TV

programming.

IPTV service was launched on 24/3/2010 which is part of UniFi triple play.

2.0 OVERVIEW OF TM IPTV SERVICES

2.1 TYPICAL CONSUMER UNIFI SET UP

TM STB MAC Address = 00-07-63-XX-XX-XX

1 Power

indicator

When the EC2108E STB is working, the indicator is in green.When the EC2108E STB

is standby, the indicator is in red.

2 Link indicator When the EC2108E STB is properly connected to a network cable, the indicator is

on.When the EC2108E STB is disconnected from a network cable, the indicator is off.

3 IR indicator When the EC2108E STB is receiving signals from the remote control, the indicator

blinks.

4 LED Monitor The working status of the EC2108E STB is displayed on the LED monitor.

2.2 Appearance of the EC2108E STB

Uncovered front panel of the EC2108E STB

5 MENU You can press the key to access the main menu.

6 LEFT/RIGHT You can press the keys to adjust volume, or move the cursor leftward or

rightward on the EPG.

6 UP/DOWN You can press the keys to switch between channels, or move the cursor

upward or downward on the EPG.

7 OK You can press the key to confirm an operation.

2.2 Appearance of the EC2108E STB(cont)

1 RJ45 It is the 10/100 Mbit/s Base-T Ethernet port. It is connected to a service

provider’s Ethernet port on the wall or on an ADSL modem.

2 Y, Pb, and Pr They are connected to the Y, Pb, and Pr input ports of a TV set.

3

CVBS It is connected to the composite video input port of a TV set.

Audio (R) It is the port for the output of the right-channel analog audio.

Audio (L) It is the port for the output of the left-channel analog audio.

4 S-VIDEO It is connected to the S-Video input port of a TV set.

2.2 Appearance of the EC2108E STB(cont)

5 S/PDIF It is an optical S/PDIF output port.

6 HDMI It is an HDMI output port.

7 USB It is a USB2.0 port. Special functions can be added through the USB 2.0 port

to meet operation requirements.

8

It is the power input port (12 V and 2 A DC).

9

ON/OFF It is the power switch. It is used to turn on or turn off the power.

10 It is a USB 2.0 host port.

2.2 Appearance of the EC2108E STB(cont)

Name Function

1 Power(Blue button)

Shifts a TV set between a working state and the standby state.

2 Scan Studies the functions of the remote control of a TV set.

3 TV/AV Shifts the video output of a TV set.

4 VOL-/VOL+ Adjusts the volume of a TV set.

5 Power (Red button)

Shifts the EC2108E STB between the working state and the standby state.

6 Live TV Shortcut to the live TV function.

7 I-mode Shortcut to the interactive function.

8 VOD Displays the EPG page of VOD programs.

9 Menu Shortcut to the menu homepage.

10 Info Displays the information about the current program.

2.3 Remote Control

Name Function

11 Exit Exits the current page.

12 Guide Shortcut to EPG.

13 I-II (Audio) Switches between audio channels or audio tracks.

14 (Sub)

Provides subtitles for programs.

15/16CH+/CH-

Switches between channels.Moves the cursor upward or downward on the EPG.

17/18VOL-/VOL+

Adjusts the volume.Moves the cursor leftward or rightward on the EPG.

19 OK Confirms an operation.

20 Mutes or resumes the audio.

21 BACKReturns to the previous-level menu on the EPG.Quits the playback of a VOD program.Quits the playback of a live TV program.Returns to the live TV state when a subscriber is watching a TSTV program.

2.3 Remote Control (cont)

Name Function

22 PgUp/PgDn Goes to the previous or next page.

23 REW Fast rewinds a VOD program.Fast rewinds a TVOD or TSTV program.Switches a live TV program to the time-shift mode.

24 FFW Fast forwards a VOD program.Fast forwards a TVOD program.Fast forwards a TSTV program.

25 Play/Pause In VOD mode: Press this button once to pause a playing VOD program. Press this button again to resume the program.In IPTV mode: Press this button once to switch a playing live TV program to the time-shift mode. Press this button again to play the time-shift program. Refer to the messages displayed on the TV screen.

2.3 Remote Control (cont)

Name Function

26 Red Starts or stops PIP.

Green Switches between PIP channels.

Yellow Switches to the next PIP channel.

Blue Switches to the previous PIP

channel.

27 Numeric buttons Selects channels or enters digits

and characters.

28 /HELP Shortcut to Help.

29 #/TEXT Switches between character input

methods.

2.3 Remote Control (cont)

2.4 HyppTV OFFERING

15

LIVE TV ChannelsFree

A. Local channels (12) Free-to-air1. TV1 2. TV23. TV34. NTV75. 8TV6. TV97. TV Al-HijrahLocal8. Bernama TV9. HikmahRadio10. Hot FM11. Fly FM12. One FM13. Dushh FM14. Red FM15. Suria FM16. 988 FM17. Capital FM

B. International channels (7)

DWTV Asia+Channel News AsiaAustralia NetworkEuronewsTravel Channel HDLuxe.TV HDBloomberg TV

Video on demand (VOD)

Pay Per View Latest Movies

3 types of TVOD1. Hollywood Latest2. Malaysian Latest3. Asian Latest

Video on demand (VOD)SVOD / SOD / Free VOD

19 channels1. Malaysian History2. Play Games3. Flight Info4. Waktu Solat5. TED.com6. News Headlines 7. Ilham Bicara8. The Making Of 9. Cinema Movie

Trailers10. TryMasak11. Facebook 12. i-Contest13. You Tube14. B-Smart TV 115. Info Trafik 16. Dictionary.com17. Weather Forecast18. Horoscope

Interactive Channels

A. Subscription VOD(SVOD)Movies1. Hollywood Package2. Malaysian Package

Knowledge1. Knowledge-Nature Package

Kids1. Dino2. Animasi3. Galaxy

Malaysian1. Series – Malaysian Package2. Series – Aksi Package

B. Series On Demand (SOD)1. Series-Hollywood Premiere2. Series-Hollywood 3. Series-Asian

C. Free VOD1. Knowledge-BBC HD Package2. Sport – Free View 3. News - Fokus Hari Ini

LIVE TV ChannelsPremium

Premium channels (36 )BBC KnowledgeBBC LifestyleCBeebiesSTAR Chinese Movies 2STAR Chinese ChannelChannel [V] TaiwanFashion TV HDMUTVWarner TVScreen REDBabyFirst TViConcerts HDUTV MoviesUTV BindassJaya MaxUniversal Channel HDSETIMNC International FOX Crime HDtvN HDNat Geo Adventure HDNat Geo MusicSyfy HDSS MusicNick Jr.Al- JazeeraEMASMTVN HDTVB 8Trace Sports HDThe CapitalFrance 24UTV StarsOutdoor Channel HD (New)KidsCo (New)EC Inspirasi (New)

1. New content launched in Dec 2012: [Premium channels] Outdoor Channel HD, KidsCo, and EC Inspirasi.2. Summary: Channels (66 = 20HD + 46SD), Interactive (18), radio (8) and VOD (17).

Top 5 channels

1. TV32. TV13. 8TV4. NTV75. TV2

2.5 HyppTV Promo Package

Ruby PackagePlat inum Package

Now International (Channel 155) Now Mango (Channel 156) Now Hairun (Channel 157) SCM Legend (Channel 131) tvb8 (Channel 154) STAR Chinese Channel (Channel 150) Channel [V] Taiwan (Channel 152) Screen Red (Channel 180) SETI (Channel 153) HyppGold (Video On Demand)

1.. BBC Knowledge (Channel 141)2. BBC Lifestyle (Channel 140)3. CBeebies (Channel 130)4. BabyFirst (Channel 131)5. STAR Chinese Mov2 (Channel 151)6. STAR Chinese Chl (Channel 150)7. Channel [V] Taiwan (Channel 152)8. Fashion TV HD (Channel 143)9. iConcerts HD (Channel 146)10. UTV Movies (Hindi) (Channel 191)11. UTV Bindass (Hindi) (Channel 192)12. Jaya Max (Tamil (Channel 190)13. tvN HD (Channel 181)14. EMAS (Channel 104)15. SETI (Channel 153)16. Nat Geo Music (Channel 147)17. Nat Geo Adventure HD (Channel 148)18. MNC International Chl (Channel 112)19. MTV Live HD Channel 149)20. Screen Red (Channel 180)21. Warner TV (Channel 162)22. Universal Channel HD (Channel 163)23. Syfy HD (Channel 165)24. Fox Crime HD (Channel 164)25. Nick Jr. (Channel 132)26. MUTV (Channel 170)27. Al – Jazeera (Channel 126)28. Trace Sports HD (Channel 171)29. TVB 8 (Channel 154)30. The Capital (Channel 127)

2.6 HyppTV FEATURES & DESCRIPTION

Main Menu Features Descriptions

Live TV Time Shift TV (TSTV)

Catch UP

Set Parental Lock

Mosaic

Search

VOD My Bookmark

Rating

Search

Setting Profile Information

Profile Level

2.7 UNICAST AND MULTICAST OF IPTV SERVICE

List of TSTV Channel = 25 channel1. Channel News Asia; 2. Bernama TV; 3. Euronews; 4. Fashion TV; 5. Fashion TV HD; 6. Luxe.TV HD; 7. Travel Channel HD; 8. iConcerts HD;

9. UTV Movies; 10. UTV Bindass; 11. Jaya Max; 12. SETI; 13. MNC International; 14. Nat Geo Music; 15. Nat Geo Adventure HD; 16. Nick Jr.; 17. EMAS; 18. Al- Jazeera; 19. tvN HD; 20. SS Music; 21. MTV Live HD; 22. France 24; 23. Outdoor Channel HD; 24. UTV Stars; 25 . EC Inspirasi

List Of Catch Up TV = 24 channel1. Bernama TV 2. Euronews 3. Fashion TV 4. Fashion TV HD 5. Luxe.TV HD 6. Travel Channel HD 7. iConcert HD 8. UTV Movies 9. UTV Bindass 10 . Jaya Max 11. SETI ( you can only watch up to 3 Days back) 12. MNC International (you can only watch up to 24 hours back)

13 . tvN HD (you can only watch up to 3 Days back) 14. Nick Jr. 15. EMAS 16. Al-Jazeera 17. SS Music 18. MTV Live HD 19. Nat Geo Music (you can only watch up to 3 Days back) 20 . Nat Geo Adventure HD (you can only watch up to 3 Days back) 21. France 24 22. Outdoor Channel HD (you can only watch up to 14 Days back) 23. UTV Stars (you can only watch up to 14 Days back) 24. EC Inspirasi (you can only watch up to 14 Days back)

Total Subscriber

• 409419 users

Current IPTV User

• 362480 users

Concurrent EPG Online

Subscriber• STB online user Max = 171.14 K• VOD online user Max = 1.1 K

Channel • 20 HD : 8.5 Mbps x 20 = 170 Mbps• 46 SD : 2.5 Mbps x 46 = 115 Mbps• NVOD: 2.5 Mbps x 6 = 15 Mbps• Total Multicast traffic = 380 Mbps

2.8 IPTV CURRENT INFORMATION(as of Dec 2012)

2.9 Accessing the Configuration Page

• Use the remote control of the STB to enter #1397# and the password 8288 sequentially, the STB Configuration page appears.

2.9 Accessing the Configuration Page(Cont)

• Main menu for STB configuration

• To save the changed settings, enter the password 3008 in the password text box, and then click Save. If the message "successful!" is displayed, it indicates that the changed settings have been successfully saved. If the message "password error!" is displayed, you need to enter the correct password and try to save the changed settings again.

2.10 Saving Settings

• The EC2108E STB has three networkaccess modes:

Static IP DHCP PPPoE

2.11 Network Configuration

• Use DHCPYou need to set Interface,Speed of the network adapter of the STB, The default value is

Auto.

2.11 Network Configuration (cont)

• Use PPPoE:• User name• Password

2.11 Network Configuration (cont)

2.12 Browser Configuration

Home Page: EPG Distributing Server (EDS) URL accessed during the startup authentication of the STB.

Secondary home page:Backup EDS URL accessed during the startup authentication of the STB.

Entry: The options are EPG, BTV.

Locale: Retain the default value En(UK).

3.0 OVERVIEW OF TM IPTV PLATFORM

3.1 IPTV ARCHITECTURE OVERVIEW

MCR-Media Control Room Encoder - device, circuit, transducer, software program, algorithm or person that converts information from one format or code to another, for the purposes of standardization, speed, secrecy, security, or saving space by shrinking size.

VHE CBJVHE PUJ

2x10G2x10G

3.2 IPTV PLATFORM OVERVIEW

Siebel

Medicon

NOVA

3.3 IPTV DATACENTER

SKUDAI TELEKOM MALAYSIA SKUDAI EXCHANGE ,TM JALAN SKUDAI,81300 SKUDA1°32'2"N 103°39'52"E

KOMTARTM KomtarLebuh Teck Soon, 11400 George Town, Penang 5°24'56"N 100°19'47"E

KELANA JAYASs 6, 47100 Petaling Jaya, Selangor 3°5'59"N 101°35'57"E

CYBERJAYA (CENTRAL)TM IT Complex,3300 Lingkaran Usahawan 1 Timur, 63000 Cyberjaya,Selangor Darul Ehsan Malaysia. 2°55'49"N 101°39'24"E

EPG 11 units

HMS 17 units

USM 1 unit

LANRouter/Switches

8 units

Storage/Diskarray4 units

EPG 11 units

HMS 17 units

USM 1 unit

LANRouter/Switches

8 units

Storage/Diskarray4 units

EPG 11 units

HMS 17 units

USM 1 unit

LANRouter/Switches

8 units

Storage/Diskarray4 units

BMS• 4 servers• 2 databases• 1 storage• 2 load-

balancers

VAS• 4

svrs

ENCODER• 70 x encoders• 2 x matrix svr• 2 x mosaic

svr• 1 x dataminer

• 2 load-balancers

CA• 16 servers• 1 storage

LAN Infra

EPG 4 units

EDS 4 units

DHCP, NTP, NMS & OTHERS

SYSTEM MODULES

HMS 6 units

USM 1 unit

CMS• 2

svrs

USM - Universal Server Management HMS – HUAWEI Media Server EPG – Electronic Program Guide

3.4 MEM- MEDIA ENTITLEMENT MANAGEMENT

MDN – Media Delivery Network MEM – Media Entitlement Management BMS – Business Management System CMS - Content Management System

MRF – Media Relay Function EPG – Electronic Program Guide TVMS – TV Message System

NMS – Network Management System

VOD - Video On Demand VAS – Value Added Service CA - Conditional Access

3.5 MDN- MEDIA DELIVERY NETWORK

3.6 CA- IPTV CONDITIONAL ACCESS

3.7 BMS – BUSINESS MANAGEMENT SYSTEM

3.8 CMS- CONTENT MANAGEMENT SYSTEM

3.9 I2000 MONITORING SYSTEM

3.10 BTV SOURCE STREAM FLOW

3.11 VOD SOURCE STREAM FLOW

4.0 OVERVIEW OF UNICAST AND MULTICAST TRAFFIC

4.1 UNICAST VS MULTICAST

High Bandwidth required between the video source and a number of end-users

Video source make separate video streams for each recipient

Reduced Bandwidth requirements between video source and multiple end-users

Network devices (routers) makes copies of video stream for every recipient

Unicast = one to one

Multicast = one to many

4.2 UNICASTING Unicasting is the traditional way that packets are sent from a source to a single

destination

Each user who wants to view the video must make a request to the video source.

The source needs to know the destination IP address of each user and must create IP packets addressed to each user. As the # of viewers increase, the load on the network increases

Each viewer gets a custom tailored video stream which allows the video source to offer specialized features such as pause, rewind and fast-forward of video.

Unicasting

VODServer

4.3 MULTICASTING • Multicasting unlike Unicasting, puts the burden of creating streams for each user on

that network devices (routers) rather than on the video source

• IP Packets are given special IP Addresses to be recognized by the network as Multicast. Multicast Address Range, Class D: 224.0.0.0 to 239.255.255.255

• IP Multicast uses UDP (User Datagram Protocol) packets

• IGMP (Internet Group Management Protocol) controls access to Multicast streams

• User must request to Join and Leave Multicast streams (SPTS or MPTS)

• TM IPTV multicast IP range : 239.192.100.xxx

Multicasting

5.0 OVERVIEW OF IPTV END 2 END NETWORK

5.1 STB Starts Process

NPE

Juniper IP Core

HOME Service Access BackboneMSE/BRAS Aggregation

BRAS

MSE

Metro-E

PC

SIP Phone

STB

RG ONU SplitterOLT

IPTV Central node

IPTV Edge node

MSE

MSE

FE/RJ45GPON/Fiber

IPTV Media/Upgrade

IPTV

Signal

IPTV Multicast

IPTV MediaIPTV

Signal

MSE

EPE

IPTV Gateway

DHCP Server

NPE

BRAS

MSE

MSAN

PC

SIP Phone

STB

RG VDSL2 Modem

FE/RJ45 RJ11

• DHCP Relay• Trust Option82

• Obtain IP using DHCP

• Insert Option 60

• Insert Option 82• Allocate IP based

on Option60/82

5.2 STB Upgrades Software Process

NPE

Juniper IP Core

HOME Service Access BackboneMSE/BRAS Aggregation

BRAS

MSE

Metro-E

PC

SIP Phone

STB

RG ONU SplitterOLT

IPTV Central node

IPTV Edge node

MSE

MSE

FE/RJ45GPON/Fiber

IPTV

Media/Upgrade

IPTV

Signa

l

IPTV

Multicas

t

MSAN

PC

SIP Phone

STB

RG VDSL2 Modem

FE/RJ45 RJ11

IPTV MediaIPTV

Signa

l

MSE

EPE

IPTV Gateway

• Request the current version from upgrade-server• Compare the upgrade server’s version with STB’s

current version• If need ,download the software from upgrade-

server ,then update and finally reboot

• response the requesting from STB about the newer version

• If need ,deliver the software to STB by newer version

DHCP Server

NE80E

ME60

MSE

5.3 STB Browses EPG Process

NPE

Juniper IP Core

HOME Service Access BackboneAggregation

BRAS

MSE

Metro-E

PC

SIP Phone

STB

RG ONU SplitterOLT

IPTV Central node

IPTV Edge node

MSE

MSE

FE/RJ45GPON/Fiber

IPTV Media/Upgrade

IPTV

Signal

IPTV Multicast

MSAN

PC

SIP Phone

STB

RG VDSL2 Modem

FE/RJ45 RJ11

IPTV MediaIPTV

Signal

MSE

EPE

IPTV Gateway

• Send a request to browse EPG• Response the requested EPG

browsing

DHCP Server

NE80E

ME60

MSE

MSE/BRAS

EPG : Electronic Program GuideEDS : EPG Distribution System

EDS

5.4 STB Accesses & Authenticates Process

NPE

Juniper IP Core

HOME Service Access BackboneMSE/BRAS Aggregation

BRAS

MSE

Metro-E

PC

SIP Phone

STB

RG ONU SplitterOLT

IPTV Central node

IPTV Edge node

MSE

MSE

FE/RJ45GPON/Fiber

IPTV Media/Upgrade

IPTV

Signal

IPTV Multicast

MSAN

PC

SIP Phone

STB

RG VDSL2 Modem

FE/RJ45 RJ11

IPTV MediaIPTV

Signal

MSE

EPE

IPTV Gateway

• Request authentication from STB to IPTV signal system• Request the EPG info form STB to EPG

• Response the requested authentication from STB

• Response the requested the EPG info form STB

DHCP Server

NE80E

ME60

MSE

EPG

EDS

EPG : Electronic Program GuideEDS : EPG Distribution SystemACS : Access Control System

ACS

5.5 User Plays VOD Program Process

NPE

Juniper IP Core

HOME Service Access BackboneMSE/BRAS Aggregation

BRAS

MSE

Metro-E

PC

SIP Phone

STB

RG ONU SplitterMSAN/OLT

IPTV Central node

IPTV Edge node

MSE

MSE

FE/RJ45GPON/Fiber

IPTV Media/Upgrade

IPTV

Signal

IPTV Multicast

MSAN/OLT

PC

SIP Phone

STB

RG VDSL2 Modem

FE/RJ45 RJ11

IPTV MediaIPTV

Signal

MSE

EPE

IPTV Gateway

• Request to play VoD program using EPG• Decode the media stream and display

• deliver the media stream from HMU to STB

DHCP Server

NE80E

ME60

MSE

• EPG will response the STB’s request , then dispatch the request in IPTV system, select a HMU to offer service

signal

media

Such as: VoD BitRate size:2Mb

RRS

RRS : Request Routing Server

5.6 User Plays Live TV/NVOD Program Process

NPE

Juniper IP Core

HOME Service Access BackboneMSE/BRAS Aggregation

BRAS

MSE

Metro-E

PC

SIP Phone

STB

RG ONU SplitterMSAN/OLT

IPTV Central node

IPTV Edge node

MSE

MSE

FE/RJ45GPON/Fiber

IPTV Media/Upgrade

IPTV

Signal

IPTV Multicast

MSAN/OLT

PC

SIP Phone

STB

RG VDSL2 Modem

FE/RJ45 RJ11

IPTV MediaIPTV

Signal

MSE

EPE

IPTV Gateway

• send multicast stream to the router, including program stream, EMM

Browse EPG

NE80E

ME60

MSE

• EPG will response the STB’s request , then check the authorization info based on the user, and return channel info

• Send IGMP join for V3 by IGMP Proxy• Refresh group member table • Forward multicast stream based on

group member table

• Request to play BTV program using EPG• Send IGMP join for V3• Decode the media stream and display

• Refresh group member table• Send PIM join to source hop by hop in PIM-

SSM• Forward multicast stream based on group

member table

• Transparentize IGMP join for V3 by IGMP-Snooping over VPLS

• Refresh group member table • Forward multicast stream

based on group member table

IGMP join

PIM join

Multicast forwarding

IGMP: Internet Group Management ProtocolPIM : Protocol Independent Management

5.7 IPTV System Records TSTV Program Using Multicast Process

NPE

Juniper IP Core

HOME Service Access BackboneMSE/BRAS Aggregation

BRAS

MSE

Metro-E

PC

SIP Phone

STB

RG ONU SplitterMSAN/OLT

IPTV Central node

IPTV Edge node

MSE

MSE

FE/RJ45GPON/Fiber

IPTV

Media/Upgrade

IPTV

Signa

l

IPTV

Multicas

t

MSAN/OLT

PC

SIP Phone

STB

RG VDSL2 Modem

FE/RJ45 RJ11

IPTV MediaIPTV

Signa

l

MSE

EPE

IPTV GatewayNE80E

ME60

MSE

• Send multicast stream to router

IGMP join/leave/query

Multicast forwarding

• Send IGMP join to receive multicast stream for recording TSTV program

• Enable IGMP quirer• Refresh group member table • Forward multicast stream

based on group member table

• Send PIM join and refresh group member table in PIM SSM

• Forward multicast stream based multicast routing table

Such as: program Media_BitRate size:2Mb

PIM join

• Send IGMP join to receive multicast stream for recording TSTV program

5.8 User Plays Interactive Channel (Youtube) Process

1 Gbps

1 Gbps

5.9 typical pop site LLD

1 x 10GE 1 x 10GE

MSE01.SKU MSE02.SKU

6.0 COMMON STB & EPG ERROR CODES

Symptom Category Service/scopeblack screenhang and freeze(display satellite icon)

All BTV

Some BTV

Some VoD

Jerking and pixelization All BTV

Some BTV

HD program

Channel change

Channel leave BTV

Slow channel zapping BTV

Slow EPG navigation EPG

IPTV system issue

Error Category Error codeNetwork error 102xxx

STB upgrade error 103xxx

CA client error 105xxx

STB not receive BTV 106xxx

EPG error 108xxx

System error 901xxx

Error Category Error codeSTB video signal error 104xxx

User authentication error 201xxx

Product subscription error 203xxx

Product information error 204xxx

Self-Service error 205xxx

CA system error 206xxx

User operation error 301xxx

Network or IPTV system issue

Some IPTV faults have error code and

symptom, some ones only have

symptom. IPTV faults can be caused by IPTV

system, STB or network issue.

6.1 IPTV Error code and system overview

Page 55

STB Error does not just contain STB problem, it is composed by 5 sub-

error code, each means a kind of service . Compared with EPG error

code, STB error code concerns more basic services.

The STB error code is classified by the first 3-digits

number.ERROR CODE Relative Service Description

102xxx Network problem User can not access the IPTV platform

103xxx Upgrade problem Upgrade STB version error

104xxx VOD problem Play VOD service error

105xxx CA problem

108xxx Webpage problem Webpage access error

6.2 STB ERROR CODE

• Display on TV(102004)

6.3 SAMPLE STB ERROR CODE (102XXX)

• In the further version only VOD can appears 105004 .If STB Pop up this error code VOD will be pixelization after playing 2 minutes.

Page 57

6.4 SAMPLE STB error code DISPLAY ON TV 105004

• EPG Error Code and STB Error Code are different, Main concern about EPG error code is regarding EPG operation and EPG server condition problem. For example: bookmark ， lock/unlock ， username/password, etc. , Therefore these errors usually easy to locate and solve. EPG error codes can be categorized as EPG service operation and EPG service status ：

Page 58

Error Code Category Description

20xxxx EPG service operation

EPG service application problem

901xxx EPG service status EPG service status abnormal problem

6.5 EPG ERROR CODE (20XXXX & 901XXX)

7.0 IPTV TROUBLESHOOTING & MONITORING TOOLS

7.1 IPTV Troubleshooting & Monitoring tools

BMS

• Capture STB MAC address

System Quality Management (SQM)

• SQM system collects and analyzes the situation of quality and give the report to confirm and solve the problem

I2000

• Alarm/Fault Management and Performance

iQ/IVMS Monitoring

• To Monitor Live TV Performance

CSI

• CSI Topology system

• STEP1 ： CHECK LOCAL NETWORK• STEP2 ： CHECK DHCP SERVER• STEP3 ： PING GATEWAY• STEP4 ： NTP SERVER• STEP5 ： COMMUNICATION WITH PLATFORM

SERVER• STEP6 ： CHECK MULTICAST

7.2 – IPTV ONE-KEY-CHECK

Basic Function of One-Key Checking ToolOne-Key Diagnostic Check Tool

1. Advise to retighten all cable and Reboot all CPE

Step 1 ：Cable Test

Step 2 ：DHCP Test

Step 5 ：Central Site Test

Step 6 ：Multicast Test

With cable or not

1.Get IP address or not2.Address conflict check

Server in central site is reachable or not

Step 3 ：Gateway Test

Gateway is reachable or not

Receive multicast stream or not

1. Reboot all CPE2. Contact Tv Ops@ 03-83180622

Press #2684#

STB Info Presentation

MAC Address ，　 IPTV Account Number ，　 Version Number ，　Access Mode ，　 IP Address ，　 IP Gateway ，　 Current Time

Step 4 ：NTP Test

NTP server is reachable or not

1. Reboot all CPE2. Contact ANOC/HBC

7.3 ONE KEY CHECK DIAGNOSTIC TOOL,

THANK YOU