telehealth technology failures - ghafran abbas, avizia - tfss
TRANSCRIPT
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Overcoming Technical Challenges of Telemedicine@aviziahealth@ghafranabbas
Ghafran Abbas, CTO
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About Avizia• Consulting Services• Telehealth Software• Telehealth Devices• Video Cloud• Support & Maintenance
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Fast FactsAvizia was founded in 2013 to transform patient care• 400+ Healthcare customers• 8 of the top 10 IDNs and over 1/3 of the top 100
use Avizia solutions• Avizia has customers in 37+ countries• Over 100,000 consults annually on the Avizia One
platform• FDA Class 1 medical device manufacturer with
award-winning devices and productsRecognition• Gartner named Avizia in 2016 as a leader in the
“Enterprise Virtual Care Platform” space• In September Avizia closed a $17M Series A round
led by HealthQuest Capital, Blue Heron Capital, and NewYork-Presbyterian Hospital
• Modern Healthcare ranked Avizia the 16th best place to work and 12th best supplier in Healthcare in 2016
“Avizia is transforming healthcare through telemedicine”
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Technology
ProcessPeople
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Non-Technical Challenges• Lack of health systems expertise in telehealth• Unrealistic assumptions around provider
willingness to participate• The CIO/CTOs think their EHR is answer• Programs unable to prove ROI• Provider credentialing boundaries• No two telemedicine programs are the same Thou shalt use our crappy
EHR for telemedicine!
CTO
… And our crappy video infrastructure!
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Bad Equipment
Unreliable Internet
Spotty Wi-Fi in Hospitals
System Monitoring & Availability
Unreachable Video Infrastructure
Unable to Access
EMR/EHRPoor Video/Audio Quality
Setup Process
Non-Intuitive TechnologyHospitals
Running Out-Dated Software
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Certifications
SOC X
FIPS
PCI
Laws, Regulations,
Privacy
HIPAA
HITECH
FERPA
GLBA
Frameworks
PHR
NIST
MITA
CIS
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Embrace the Cloud! • Don’t play technology catch-up• Focus on what you do best and leverage other’s technology
expertise• Let others provide support & maintenance• Let others handle system / device monitoring• Let others handle compliance programs
Focus on people & processNot technology
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Questions