In partnership withResearch & analysis

provided by

Build value and greater efficiency within yourorganisation through greater innovation

Develop new business models and competitiveadvantage in order to maximise profit andreturn on investment

Evaluate and critically appraise yourorganisation’s position in the market andpotential future growth strategies

Impact strategic debate at senior level

Practically apply and implement best practicewithin your own business

Identify key technologies and fully recognisetheir impact including limitations, capabilities,implementation options and businessopportunities

Confidently develop strategic businessopportunities and make better investmentchoices

Effectively communicate confidently complexideas to ensure consistency throughout theorganisation

Contribute more actively to strategic,technology, financial, management andmarketing decisions

Discuss with confidence current and emergingdynamics of the telecoms market

ten benefits

TELECOMS

MINI MBADeveloping and aligning competenciesfor organisational success

Rapidly develop yourcompetencies in thefollowing areas:

Strategy andBusinessEnvironment

Technology

Finance

Leadershipand PeopleManagement

Marketing andCustomer Focus

Successful completion of the programme will bring the following

one

two

three

five

four

six

seven

eight

ten

nine

A University AccreditedTelecoms Management Training Programme

Course Date: 30th May - 3rd June

Tel: Mobile +263712831668 | Direct +2634780130 Email: Cleopas.chiketa@telone.co.zw

Who should attend?This programme is designed for mid to seniormanagers, future managers, specialists, identifiedtalent and directors from all functions within thetelecommunications sector. It has been developed forthose whose time is limited and who work in critical roles orsituations where a lengthy period away for study is notpossible. The Telecoms Mini MBA also provides an idealopportunity to develop the organisation’s talent pool andsupport succession planning.

Why should you attend?Attending the Telecoms Mini MBA from Informa willensure you:

• ACHIEVE A BETTER understanding of your people, yourproducts, and your business – giving you anunparalleled view of where your organisation stands, itsstrengths and future growth opportunities

• HAVE A SOLID platform on which to make strategic,technical, financial and management decisions that arereliable, well grounded and commercially viable

• GAIN A CLEAR picture of the telecommunicationsmarket and its future direction, with forecasts, timelinesand analysis from the experts

• ARE FULLY VERSED in fixed, mobile and convergentnetwork technology and the reasons behind itsadoption, its strengths, weaknesses and limitations

• LEARN BEST PRACTICE leadership techniques andhow they can be applied within the telecoms industry

• ARE FULLY EQUIPPED to take on new challenges andprogress within your organisation

• GAIN LIFETIME MEMBERSHIP to our Telecoms MiniMBA Alumni Network. You will join an exclusive club, inwhich you can readily share ideas and expertise withlike-minded colleagues via our online networking tool

Telecoms Mini MBA(and associated competency development journal)

Ele

men

t

Advanced Business Diploma(and associated competency development journal)

Ele

men

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Work Based Project

Ele

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Effective TelecomsStrategies

Customer Focus inTelecoms

Effective BusinessImplementation

Postgraduate Certificate in AdvancedTelecoms ManagementAn internationally recognised university qualification fully accredited by the University ofDerby Corporate. It demonstrates your expertise in the technical and commercialoperation of a modern telecoms organisation. All of the programme elements will equipyou with the skill, knowledge and competencies to excel in a telecoms organisation.

Successfully complete the Telecoms Mini MBA , along with the competencydevelopment journal, and you will have completed Element 1 of the PostgraduateCertificate in Advanced Telecoms Management.

The Postgraduate Certificate in Advanced Telecoms Management is awarded onsuccessful completion of three major programme elements. In order to qualify youmust successfully complete the Telecoms Mini MBA and one other AdvancedTelecoms Management programme (including the accompanying CompetencyDevelopment Journals) in addition you must complete a final work based project.

What accreditation means• Quality assurance – each course has been thoroughly audited by the University

of Derby to ensure that the content and assessment procedures meet the highstandards expected of the University

• Gain University credits – successfully complete the Telecoms Mini MBA andassociated assessments in order to build your points towards a University award

• Upgrade to a recognised University qualification – with further study andwork based projects you’ll be able to qualify for a University qualification

• Provides a clear measure of progress – accreditation and assessmentmean you (and your employer) can be confident that you have the competenciesto succeed

About University of Derby CorporateThe University of Derby Corporate (UDC) is the Business to Business division of theUniversity of Derby. UDC are working with a wide variety of organisations to developand deliver work based learning programmes and accredited qualifications thatsupport organisational improvement in areas such as customer service, innovation,leadership and management. Combining academic rigour and commercialexperience, the University of Derby Corporate develop relevant and robust solutionsthat enable businesses to achieve progress through people.

Fully accredited TelecomsManagement Training SeriesEnhance your career with an internationally recognisedUniversity Qualification

OR OR

“The entire sessions were great, very informativeand cover the entire spectrum on how a telecompany is established and run… The simulationgave a chance for me to test knowledge attained inthe course fresh from sessions… Great people –experts… Had a great learning experience – I amfully geared up to contribute in our Opco.... GreatCourse!! Thank you.” OT, Swazi MTN

“The most informative experience, learning by doing.” GS, Vimpelcom

71.6% Excellent 279

Good107

Fair 5

Poor 0

27.3%

1.1%

0%

DELEGATE RATING

99% from the past 12 months rated the TelecomsMini MBA as EXCELLENT or GOOD

of ourdelegates

1 Strategy/business environmentSessions that cover up-to-the-minute industryinformation and analysis. These sessions combine to givea breakdown of where the telecoms industry finds itself in2015, with a comprehensive look forward at where it isgoing, with forecasts and timelines, as well as regionalanalysis. Factors that affect the operator business model andstrategy are covered in some detail.• Telecom industry trends and forecasts• Industry structure and services• Current and emerging strategies

2 TechnologyNo-nonsense sessions which demystify the telecomsnetwork (fixed, mobile and converged). Covering existingand emerging technologies, these modules ensure you aremuch better equipped to make more confident andcommercially grounded decisions and technology choices asyour own organisation evolves and grows. Attention is paidto the user experience and service proposition, accessschemes and core network technologies; service deliveryoptions; and support/network requirements. The focus isvery much on technology as an enabler.• Technology evolution and developments• Network building blocks and support systems• Network infrastructures

3 FinanceBringing financial considerations into every businessactivity. A rapid, thorough and uncomplicated look at all theessential financial techniques used in modern telecoms. Frommaking sense of the three principle accounting documents toassessing financial KPIs, these modules provide an idealtoolkit of knowledge and skills for any manager.• Understanding corporate finance and accounting• The principle financial accounting documents• KPIs – assessing performance

4 Leadership and managementThe essentials of good management and leadership.Comprehensive and focused, these highly practical interac-tive sessions provide an opportunity to enhance your man-agement and leadership skills, providing a solid foundation todrive change and improve standards in any organisation.• Leadership skills and techniques• Managing change and business relationships• Implementing plans and maximising performance

5 Marketing/customer focusThought provoking sessions that put the customerproposition and experience sharply in focus. Althoughthe customer offering is at the heart of most topics duringthe programme, these sessions take a more formal and

thought-provoking look at marketing and customerexpectations. From branding to pricing, and segmentation toservice offerings, a range of essential customer-focused topicareas are covered, before a broader look at competitiveadvantage and operating in a competitive market place. Therole of the regulator in driving the competitive environment isalso looked at in some detail.• Marketing and the customer proposition• Competitive advantage• Operating in a competitive environment• Telecom regulation

PLUS Business simulation– Island Telco 2015

A unique practical and interactive business simulationrunning throughout the programme. This uniquebusiness simulation runs throughout the five days, and offersthe opportunity to test your ideas in a simulatedenvironment. Working in small teams, you will consider andevaluate all the major aspects of setting up and running aneffective telecommunications company – from initialconception, through market testing, regulatoryconsiderations, overall strategy, telco structure, customerproposition, service offerings, technology choices, timelines,cost analysis, profitably. Feedback and discussions ensuremaximum learning value is achieved.

DAY 1 DAY 2 DAY 3 DAY 4 DAY 5

Welcome & Business SimulationIntroduction

Telecoms Technologies – TheEmerging Picture

Leadership & People Development

21st Century Telecoms Marketingand Competitive Environment

Business Simulation: Bringing it allTogether

Telecoms Business Environment Leading Successful Change Service Delivery and SupportingSystems

Telecoms Industry Outlook Corporate Finance Energising & Inspiring People The Role of Regulation Delegate Presentations – Sharingthe Business Case

Business Simulation: Teamwork Leadership Styles Business Simulation: Preparation Award of Licence & Review Session

Free Evening Evening: Business Simulation Evening: Business Simulation Evening: Business Simulation –Developing the Strategy

Finish 5pm

KEY Strategy/business environment Technology Finance Leadership and management Marketing/customer focus Business simulations, presentations and prep

The Telecoms Mini MBAprogramme formatThis programme is highly participative, focusing on realbusiness, technology and industry issues.

The programme is designed to give you a critical understanding of thekey competency areas required for success within thetelecommunications industry – enabling you to make more informed andcommercially viable strategic decisions. The business simulation is thevehicle through which we maximise the competency development andensure ideas on strategic implementation can be tested and appraised.

As part of our ongoing development process the content/running order of this programme is subject to change

The programme is made up of modules from five main competency areas, as well as the comprehensivebusiness simulation:

1 Strategy/business environment

2 Emerging technologies

3 Finance

4 Leadership and management

5 Marketing/customer focus

PLUS Unique Business Simulation

Competency Development Journal (CDJ)After the programme, the OPTIONAL Competency Development Journal can be used to ensure youconsolidate the learning and apply it directly to your own organisation and role. The CDJ is an on-lineprogramme of additional learning, consolidation and reflection that lasts for 8 weeks, covering the five majorcompetency areas. Some parts of the CDJ are mandatory for the University of Derby Corporate award.

The programme in detail

Unique benefits of the InformaTelecoms Mini MBA• Join thousands of top Industry Professionals who have already taken

the Telecoms Mini MBA challenge – significantly improving theircontribution their own business, as well as greatly benefiting their owncareer development

• Complimentary Telecoms Industry Outlook report covering hot topicsand major issues affecting the industry

• Competency Development Journal (optional) ensures the learning isAPPLIED to your own role and your own organisational context –(Comprising of additional on-line modules and competencydevelopment tasks, to be completed within two months of theTelecoms Mini MBA end date)

• Post-course support provided as standard – ensuring key personnelhave the resources to maximise their competency development, via:– Telecoms Virtual Campus, providing a wide range of training,

information, and intelligence resources from Informa Telecoms

Academy and the Ovum Research Team – with notifications ofsignificant additional content

– On-going access to trainers and experts via LinkedIn, or directvia email

• Hardcopy and softcopy (colour) fully illustrated course notes provided

• Locations and times to suit you – an extensive public schedule ensurestraining is provided in different locations worldwide on a regular basis

• Excellent networking opportunities – discuss issues and explore ideaswith like-minded professionals both throughout the programme and aspart of the Telecoms Mini MBA Alumni

This week gave me the opportunity to learn new concepts/technologies, as well as a refresher on others like finance.”“AWESOME!

Blend of technology, strategy, marketing and financial topics.”“WONDERFUL

Tel: Mobile +263712831668 | Direct +2634780130 Email: Cleopas.chiketa@telone.co.zw

DAY 1

Welcome and BusinessSimulation Introduction

This initial session sets the tone of the week,including the overall programme objectives, timingand administration, the speakers, and what isexpected. Delegates find out about each otherand meet their team members.

The business simulation is also introduced in detail.The scope, format and expectations are set out toensure each team is fully aware of therequirements, and that each participant can ensurethey maximize the learning opportunity throughoutthe modules.

The Telecoms BusinessEnvironment

A comprehensive look at the evolving telecomsbusiness world – from shareholder to customer,and all that lies between.

This module sets the scene for the rest of theweek, and covers key elements of the businessenvironment in which telecoms companies findthemselves. The view of shareholders, telecomoperators, vendors, service providers, and veryimportantly, the customer, are all examined. Thechanging (and increasingly complex) interrelation -ships between the different players are discussed.

• Shareholder Requirements• Business goals• Overall aims of the Telco• Spectrum• Infrastructure• Role of vendors• The MVNO Case• The Service Proposition

– Basic services– Advanced services– The Internet and third parties

• What’s involved and how do they do it?• Procedures• User Experience• What does the customer get…?

– The Handset Experience– The Network Experience– The Overall Experience

• What does the customer want?– Segments – Examples

- Heavy Voice Users- Texters- Corporate- Technophiles

– Meeting the Customer Requirements- Quick Fixes- Intermediate Fixes- Difficult/more complex options

M1

M2

Corporate Finance

This module uses a market-oriented approach toassess major areas of applicable financial knowledge. Itprovides the tools to allow telecom executives todevelop their financial awareness, and to apply theirskills and knowledge as they develop new servicepropositions, or manage busy departments. It betterplaces each participant for survival in the competitiveenvironment of modern telecommunications.

THE BUSINESS FINANCE CYCLE• Identifying the flow of funds in a commercial business• Determining the factors influencing the sourcing

of finance

CAPITAL STRUCTURE• Implications of financial risk• The relationship with operational risk

ACCOUNTING DATA AND ITS USE IN CORPORATECONTROL AND PLANNING• The two principle documents• Balance sheet• Profit and loss account• Putting it all together using the published accounts

of a major telecoms organisation

CASH FLOW• Tracing the vital flow of cash through every channel

of business activity• Cash being the one certain fact in the whole mix

COST/VOLUME/PROFIT ANALYSIS• The strategic trade-off of volume and price• Contribution analysis• Profit value relationship

CAPITAL BUDGETING – THE CRITICAL AREA OFIRREVERSIBLE INVESTMENT• Appraisal techniques• The capital asset pricing model (CAPM)

BUSINESS SIMULATIONDEVELOPING THE BUSINESS FRAMEWORK

Teams start to develop their business proposition byconsidering both financial aspects and the technologyon which the business is based. This will be furtherdeveloped as the week progresses.

DAY 3

Leadership and PeopleDevelopment

So, what does it take to be an effective leader intoday’s telecommunications environment – a world ofcontinuous change and constant challenges?

This day long module is designed to optimise youreffectiveness as a leader. It explores how you can useyour management and leadership style as a strategictool to align your organisation’s culture with itsstrategic business objectives – whilst building supportfor your projects.

The programme looks at real world leaders andexamines how they achieve the results that they do. It

M5

M6

ProgrammeTelecoms Industry Outlook – 2015

Many challenges and opportunities face the ever-changing telecoms industry over the next few years,and this module provides a comprehensive analysisof the current situation, as well as predicting futuretrends, growth markets and technologies – and thestrategies that are likely to be employed. The aim isto provide a clearer picture of the way ahead –enabling more informed decisions and choices. Theinformation is drawn from Informa’s vast marketintelligence resources.

BUSINESS SIMULATIONMAKING SENSE OF THE TASK

Teams are asked to assimilate their understandingand begin to research the requirements for asuccessful licence bid.

DAY 2

Telecoms Technologies – The Emerging Picture

With telecom technologies changing rapidly, there isa need to thoroughly understand the capabilities,limitations, and implications as each new system isadopted. This module sets out the emergingpicture logically – tackling the building blocks first,before looking at the different access and corenetwork systems in more detail.

The picture is built up from the basics to include theway in which the different technologies andelements interact to provide the overall userexperience. For the mobile technologies, weconcentrate on the 3GPP family, and theevolutionary path through GSM, GPRS, EDGE, 3GW-CDMA and HSxPA, and onto LTE and alsoincluding WiMAX. Interoperability, compatibility, androaming scenarios are all illustrated.

M4

M3

• Fixed broadbandtrends

• Mobile broadbandtrends

• Business Models• Partnerships• Smart Devices

• M2M and ConnectedDevices

• Network and ITTrends

• Digital Services• Spectrum Issues

• Technology Options

• Current and FutureImplementation

• Network BuildingBlocks– Network

Architectures– Connecting it all

together

• Mobile and MobileBroadband– 3GPP (GSM)

Family– Alternative Access

(incl. Wi-Fi)

– HSPA– HSPA+– LTE

• Fixed– Access Schemes– DSL Technologies– Cable– FTTx

• Convergence– Technologies– NGN and IMS

• WiMAX– Capabilities– Implementation– Technology

Email: Cleopas.chiketa@telone.co.zw Tel: Mobile +263712831668 | Direct +2634780130

environments, and that marketing communicationsare effective, focused and timely.

This module also looks at building and maintainingsustainable competitive advantage in a dynamicenvironment depends on clearly identifying andmeeting customers’ strategic requirements profitably.This session briefly looks at how to identify and put inplace sources of competitive advantage.

Service Delivery andSupporting Systems

As the service mix becomes increasingly complex(and IPcentric), effective service delivery andsupport systems become increasingly important.This module looks at the issues of serviceimplementation, provision, control, and billing.

Both the Operational Support System (OSS), andBusiness Support System (BSS) are examined,including the evolving techniques used in modernBilling systems and CRM platforms.

A Competitive Landscape –The Role of Regulation

We then examine the role of Regulation – firstly thepurpose and implications of regulating thecompetitive environment (and any possible unfaircompetitive advantage), followed by the widerrequirements of providing telecommunicationservices in developed or developing economies.Finally, we take a more detailed look at the keyplayers, licensing, and the key challenges.

BUSINESS SIMULATIONDEVELOPING THE STRATEGY

Time is set aside for teams to further develop theirstrategy to ensure they are fully focused on theneeds of the customer in the context of the widerbusiness strategy.

• Marketing principles• Marketing channels• Positioning• Segmentation• Branding• Promotion• MVNOs

• Sources ofcompetitiveadvantage

• Building market-based sustainablecompetitive advantage

• Measuring strategiceffectiveness

M8

• The Service Mix– Fixed– Mobile– Convergent

• Delivering the Service– IN and Camel– IMS for service

delivery– Service delivery

platforms– Location Based

Services

• Content Delivery– Delivery TV

services– Content delivery

networks

• Application Stores– Platforms– Ecosystems

• Supporting ServiceProvision– OSS– BSS

M9

• The requirement forregulation

• Benefits andimplications ofregulation

• Key players inregulation

• Licensing• Key challenges

Telecoms Business Simulation– Island Telco 2015The unique Island Telco 2015 BusinessSimulation runs throughout the week – acting totie each of the modules into the bigger picture ina practical and interactive way. As we deal witheach major aspect of telecoms throughout theweek, Island Telco 2015 allows you to test yourideas and understanding in a simulatedenvironment, maximising the opportunity forlearning, whilst developing a much morecomplete picture of the telecoms environment.

Working competitively in teams, you are asked todevelop a business plan to run a convergedtelecoms operation on a Caribbean Island –presenting your plans to a license commissionon day 5 in order to win the license to operate.All the major aspects of telecoms need to beconsidered and developed within the simulation,including:

• Overall strategy• Financial aspects• Leadership and people management• Competitive landscape• Customer proposition• Marketing and positioning• Technology choices• Rollout and launch

Whether you work for a telco, vendor or serviceprovider, the Island Telco 2015 BusinessSimulation provides an extremely effectiveenvironment in which to build your understandingof your customers, your organisation, yourpeople, and your place in the competitivetelecoms landscape. Expert reviews, feedbackand discussions ensure maximum learning valueis achieved.

“Brilliant practical concept…”SS, SWAZI MTN LTD

THE BUSINESS SIMULATION

also looks at your existing level of competency in coreleadership areas and provides feedback on yourleadership style. We explore leadership in the realworld, with a focus on overcoming resistance tochange, dealing with politics and the dynamics ofpower distance.

FUNDAMENTAL CONCEPTS ABOUT EXECUTIVE LEADERSHIP• Personal development and leadership

development in the context of organisationalgrowth, success and decline

• The relationship between leadership andmanagement?

• The core competencies of effective executiveleadership and how you measure up

• Your personal executive leadership strengths andareas for development

LEADING SUCCESSFUL CHANGE• How to anticipate the need for change• How to create the conditions for change

• Why people resist change and the strategies forhandling this resistance

• The main steps for leading successful change efforts• Case studies in leading successful organis ational

transformation and what we can learn

THE LEADER’S ROLE IN ENERGISING ANDINSPIRING PEOPLE• Inspiring others and talking the talk• Building personal credibility and walking the talk• Building and sustaining trust• Energising the organisation through real

empowerment

LEADERSHIP STYLES• The performance dimension of leadership• The four styles of performance leadership, how

and when to use them• Your own performance leadership style profile and

its implications for the challenges you face• Which styles do you need to develop

BUSINESS SIMULATIONBUILDING A FRAMEWORK FOR SUCCESS

Teams are asked to develop their people strategy inorder to ensure they are able to deliver on theirstrategic plans and goals.

DAY 4

21st Century TelecomsMarketing and CompetitiveEnvironment

Ensuring the provision of a viable and competitivecustomer proposition is vital to the success of atelecoms operator, and in turn, the telecoms vendors(handset and network), and service providers. A keyelement of ensuring that success is communicatingthe proposition effectively. This module providesuseful insights into marketing and positioningstrategies employed within the telecommunicationsindustry. We focus on assessing that the rightproducts are developed within different market

M7

DAY 5BUSINESS SIMULATIONBRINGING IT ALL TOGETHER

REVIEW SESSIONThis section is used to review the bid presentations –providing valuable feedback and a critical appraisal. Itis facilitated by the programme speakers.

Delegate team presentations

Email: Cleopas.chiketa@telone.co.zw Tel: Mobile +263712831668 | Direct +2634780130

Customised In-house Telecoms Mini MBA and Business TrainingAlthough we provide effective and balanced Telecoms Mini MBAprogrammes, we also recognise that individual organisations havetheir own particular focus and requirements. Our unique modularscheme allows you to create a cost-effective programme that meetsyour precise needs – and delivered at a venue of your choice. Eachunique programme will incorporate modules of your choice – dealingwith industry direction, commercial/business issues, leadership,finance, technology, economics, marketing and strategy (amongstother topics) – making the whole experience as relevant as possibleto your organisation. Throughout the process you will be guided byyour account manager and one of our experienced trainingdevelopers who will ensure that we produce and deliver a coursethat exactly matches your needs.

In-house Programmes• Programmes can be fully customised to meet exact requirements

• Allows for discussion of real issues affecting the business in acandid and constructive atmosphere – facilitated by real experts

• Flexible delivery options to meet exact needs of our customers –with blended learning an option, incorporating on-line Webinar orTutorial options, as well as Distance Learning modules andon-line multimedia learning

• Post-course support provided as standard – ensuring keypersonnel have the resources to maximise their competencydevelopment, via:

– Telecoms Virtual Campus, providing a wide range of training,information, and intelligence resources from InformaTelecoms Academy and the Informa Ovum Research Team –with notifications of significant additional content

– On-going access to trainers and experts via LinkedIn,or direct

• We can fully customise the Competency Development Journal toensure participants are able to APPLY the training directly to theirown context

• Post-Course evaluation summaries provided as standard forIn-house programmes

• Dedicated support staff and logistical procedures to ensuresmooth running of the programmes, and to make sure TrainingDepartments are fully supported before, during and afterthe training

• Both pre-course and post-course on-line testing can be added

• Informa Telecoms Academy can help with internal Marketing inorder to help maximise return on training investment

To discuss your specific requirements please contact Helen Robinson on: +44 (0)20 7017 4837 or email:

helen.robinson@informa.com

Here are some of the 350 companies worldwide whoseexecutives have attended the Telecoms Mini MBAOperatorsAfghan WirelessCommunication Company

AreebaArmentelAsiacellAstrid Nv SaAtheeb TelecommunicationsAtlantique TelecomAzercell TelecomBahrain TelecomsBakcellBanglalink Sheba TelecomBaud TelecomBelgacomBotswanaTelecommunications

BTBulletin WirelessCable & WirelessCelcom MalaysiaCell CCeltelCosmoteDeutsche TelekomDocomo Europe LtdDU TelecomEconet WirelessEtisalatFastlinkFlora TelecomFrance TelecomGamcelGeocell LtdGlobe TelecomGolden TelecomGrameen PhoneGrintek TechnologiesGSM KazakhstanJersey TelecomsKpn MobileKyivstar GSMMalaysian Mobile ServicesMascom WirelessMauritius TelecomMCELMeteor MobileCommunications

MobilinkMobilink GSMMobiltelMobilyMobinilMobiserveMoldcellMTCMTNMTS Mobile TelesystemsNashua MobileNawras TelecomNet One CellularNew TelecomNext MobileO2Oman Mobile

Omani QatariTelecommunications

OmantelOrascom TelecomPakcomPalestine CellularCommunications

PolkomtelQanawat TelecomRoshanSafaricom LtdSaudi TelecomSK TelecomSupercellTelecelTelecom NamibiaTelefonica MovilTelekom SlovenijeTelenorTelesis Communication &Security

Teliasonera DenmarkT-MobileTurk TelekomTurkcellUfoneUganda TelecomUmniah Mobile CoUnitelVerizonVodacomVodafoneWarid TelecomWataniya TelecomWestcom WirelessWind TelecomZain

VendorAirwave SolutionsBillpro SoftwareCGI Information SystemsCisco SystemsCiscomCitexComverseDigital Bridge InstituteDMC Stratex NetworksEMC Computer SystemsEricssonEvolving SystemsHewlett PackardIBMIntelITSLG ElectronicsLogicaCMGLucent TechnologiesMauto SystemsMerryworld TechnologiesMicrosoftMotorolaNortel NetworksOracleResearch In MotionSaudi Networkers ServicesSiemens

Sony Ericsson MobileSpringcell IntegratedTechnology

Sun MicrosystemsSuntel LtdSymbian SoftwareTexasVee Networks

Government/Regulator/Industry AssociationBureau Telecommunication &Post (Netherlands Antillies)

CANTOComision Federal DeTelecomunicaciones(Mexico)

Commission forCommunications Regulation(Ireland)

Communications Authority(Zambia)

Council For Electronic Media(Croatia)

Federal Airport Authority ofNigeria

IndependentCommunications Authorityof South Africa

Ministry of Foreign Affairs ofDenmark

Ministry of Interior – National(Saudi Arabia)

Ministry of Posts &Telecommunica

Ministry of Telecoms & IT(Saudi Arabia)

Nigerian CommunicationCommission

Telecom & IT RegulatorTelecom DevelopmentCompany Afghanistan

TelecommunicationsRegulatory Authority (UAE)

OtherAtos OriginBarwa Real EstateBBCCarphone WarehouseCinenews LtdDeloitte Business ConsultingDeteconErnst & YoungFirst National BankHarris Stratex NetworksMckinsey & CompanyNeoconsult ApsStratex NetworksThales Training &Consultancy

Thames River CapitalThe Number UKUniversal Service ProvisionFund

Qatar Petroleum

“Very interesting, made me think out of the box.” OO, Harris Stratex

“A very professional course delivered by a very professionalorganisation.” MA, Orascom Telecom

“Great learning experience.” VK, Vodacom

“Brilliant – will most certainly add value in my journey movingforward.” AR, MTN

“This is an excellent comprehensive training course giving aclear idea of the telecoms industry.” GS, DU

“Very useful and so much related to my job!” LA, Zain

Email: Cleopas.chiketa@telone.co.zw Tel: Mobile +263712831668 | Direct +2634780130

PROGRAMME DIRECTORSTony Wakefield is Training Director at theTelecoms Academy. Tony started his career intelecoms in 1981 with British Telecom, and nowheads up the Informa Telecoms Academy. Hetrains across a wide range of subjects, includingin-depth engineering training, and as ProgrammeDirector on the Telecoms Mini MBA and moreadvanced programmes. Tony has a degree inElectronics and Physics from LoughboroughUniversity, and is a full Member of the Institute ofLeadership and Management.

Alan Mayne, Training Manager, has a wealth ofexperience in telecommunications and IT – havingpreviously worked for BT, DEC, and Ericsson,where he had responsibility for supporting theGSM Network roll-out for a UK operator. Alan wasalso Training Manager for the Ericsson UK trainingcentre, moving to the Telecoms Academy in 2001.He presents on a range of technical and businesscourses, and has full responsibility for theTelecoms Mini MBA programmes.

Dave McNally, Senior TelecommunicationsTrainer, began his career as a fully qualifiedCommunications Officer and Senior Engineer withCable and Wireless, Dave now oversees theTelecoms Academy’s suite of advancedtechnology programmes which includes LTE andWiMAX. His huge experience and knowledge, aswell as his flexible and dynamic presentation skillsmeans he is also a very capable ProgrammeDirector on a range of telecoms managementprogrammes.

Paul Kilby offers over 25 years experience inTelecoms & IT. He has extensive management,regulatory and project experience, holding a BEnghonours degree and an MBA (Cranfield). Pauleffectively conveys technical and businessconcepts to his delegates, whatever theirbackground. Specialising in Modern Business &Telecoms Networks, he has special technicalinterests within 3/4G Air Interface & Infrastructure,SS7 over IP, & HSPA.

Dave Bowler has an extremely strongtelecommunications training background, havinggained a great deal of experience managingtraining for Cable and Wireless and MercuryCommunications. He focuses primarily onadvanced technology and business programmes.Dave oversees the Telecoms Academy DistanceLearning portfolio, but also delivers a very widerange of training programmes to both technicaland nontechnical audiences.

Sue Uglow is a strategy and marketing specialistwho oversees the Telecoms Academy portfolio ofmarketing programmes. She has an MBA fromHenley Management College and is anexperienced visiting lecturer on strategy, marketingand telecoms with UK business schools anduniversities. Sue has also been a full timetelecoms analyst with Ovum and Gartner Group,and continues to follow the market closely.

Paul O’Leary is a highly experienced andprofessionally qualified Training andDevelopment professional. His expertise lies inan ability to quickly assimilate, present andarticulate the capabilities of technology into thebusiness benefits to be gained by customers.This calls for an agile and flexible approach inunderstanding both the technologies and thecustomer’s requirements. The experiencegained throughout his career, working for BT,Rockwell and Cisco Systems, enables him toenhance his training delivery with manyanecdotes and real life examples which addreal credence and gravitas, thereby enrichingthe learning experience for his delegates.

PROGRAMME PRESENTERSHelena Boschi has worked as anorganisation specialist for sixteen years withcompanies including British Airways, Cable &Wireless, Royal Bank of Scotland andAccenture focussing on leadership, cross-cultural communication and teamwork. Helenabrings a depth of research and knowledge toher programs but focuses on the practical,enabling participants to apply concepts andideas to their own organisational environments.

Stephen Brookson specialises in theprovision of tailored finance training. Hequalified as a chartered accountant in 1980with KPMG and, after a period in industry,joined a leading organisation in the provision oftraining for chartered accountants in practice.He then joined Ernst & Young for a number ofyears as a consultant. An independentconsultant – he develops training in the publicand private sectors.

Alan Thompson is a Chartered Accountantwith more than 10 years of experience in thefinancial management of companies, as well asadvising businesses of all sizes in financialmanagement. Alan’s speciality is talking tobusinesses in language they can understand,and in making the financial information relevantto the individual businesses. He ensures that thebusiness owners know what they need to knowabout their business, and makes sure that theyhave the tools to manage their businesseseffectively and uses his informal, jargon-free styleto pass important concepts to his audience.

Eddie Chauncy studied at Cambridge beforetraining as a Chartered Accountant andspending over 15 years in senior financial rolesfor companies such as Microsoft, Ericsson andTelewest Broadband. Initially working withEricsson’s international telecoms training centre,Eddie specialised in helping others to developtheir financial skills, particularly in the telecomsand hi-tech sectors. He runs highly enjoyableand engaging courses for telecoms operatorsand technology companies as part of theTelecoms Academy Team.

Chris Dickin was trained as a managementaccountant with the Rolls-Royce aerospacedivision in Derby, UK. Academically, he qualifiedas a professional accountant and gained aMasters degree in financial control. Practically, hehas a wide experience of industry and commerceincluding senior positions in the finance functionof several major companies.

Gordon Raitt is an international managementconsultant specialising in the development ofeffective relationships at all levels within anorganisation. He has almost 20 years experiencedesigning and delivering programmes that focuson leadership, motivation, teambuilding and thedevelopment of customer lifetime value.

Mike Walshe has worked in EmployeeRelations, HR and general management in arange of companies for twenty five yearsspecialising in leadership development andperformance management. In 2001 he set up hisown practice and has been retained by a numberof businesses to work with their seniormanagement teams. His open and enthusiasticstyle, practical approach and use of easilyapplicable tools and techniques ensure thatlearning is highly relevant and motivational.

Grant Vernon is an accountant turned corporatespeaker and trainer who specialises in teachingfinancial intelligence. His expertise is facilitatingcomplicated financial and management theoryinto simple, immediately implementable concepts.He is the author of two popular finance books, afounder member of the Professional SpeakersAssociation and is also a guest presenter atseveral Universities and Business Schools.

Your team of presenters and facilitators are all experts in their fields, including technical specialists, managementconsultants and finance specialists. All the facilitators are highly accomplished business trainers who will workwith you to ensure understanding throughout the five days.

Expert speaker faculty

Ovum is a leading global technologyresearch and advisory firm. Through its180 analysts worldwide it offers expertanalysis and strategic insight acrossthe IT, telecoms, and media industries.

Founded in 1985, Ovum has one of the mostexperienced analyst teams in the industry and is arespected source of guidance for technologybusiness leaders, CIOs, vendors, service providers,and regulators looking for comprehensive, accurateand insightful market data, research and consulting.With 23 offices across six continents, Ovum offers atruly global perspective on technology and mediamarkets and provides thousands of clients withinsight including workflow tools, forecasts, surveys,market assessments, technology audits andopinion.For more information visit www.ovum.com.

“Highly professional and superbknowledge of the material” AG, Bakcell

“Great and interesting presentation skills” NT, Silknet

“Excellent professionals, flexible andadjusting to the audience” AG, ECO

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