telecities – digital cities network
DESCRIPTION
TeleCities – Digital Cities Network. Vienna – A TeleCities eCity. Ingrid Götzl City of Vienna TeleCities President. Aims of Cities´ Governments. Quality, Scope and Efficiency of Governance, Learning and Doing Business. - PowerPoint PPT PresentationTRANSCRIPT
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
TeleCities – Digital Cities Network
Ingrid Götzl
City of Vienna
TeleCities President
Vienna – A TeleCities eCity
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
Aims of Cities´ Governments
Quality, Scope and Efficiency of Governance, Learning and Doing Business
Quality of Life, Empowerment and Participatory Opportunities for All Groups of Society
Economic Competitiveness for Citizens and SME´s
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
Cities´ Gauge for eQuality
• ICT Infrastructure
• ICT Applications in Public Sector
• eSecurity
• eBusiness into Administration
• eLiteracy
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
TeleCities Member Cities are ...• Primary Promotors of Well-Being and Health for
their Citizens
• Fit for Change and Adaptation Processes
• Relying on ICT to Meet Their Manifold Obligations• Cooperating Transnationally in Reality and Virtually
... eCities
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
Above all …
“Co-operation and Digital Inclusion“
is the Basis
for Promoting a City
on the Way to Knowledge Society.
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
TeleCities Major ChallengeeCitizenship
By 2010, eCitizenship and associated new
forms of Urban Governance will be
ensured for all, in all (then) EU countries,
at all levels.
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
… the Most Comprehensive ICT Platform for Urban Development in the
EU –
an Indispensable Stepping-Stone for the EU
on the Way to a Universal Information Society
TeleCities
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
eVienna
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
Vienna - Facts & Figures 1.7 Mio. Inhabitants
70 000 City Administration Staff
9.5 Bill. EUR Budget
100+Departments
250 000 City-owned Appartments
400+ Schools
50+ Swimming/Indoor Pools
50+ Public Libraries
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
Vienna - Facts & Figures
26 Hospitals & Homes for the Aged
15 000 Hospital Beds
28 000 Staff
2.2 Bill. EUR Budget
Public Health
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
“Decisive are the needs, the wishes and the expectations of the citizens -
how they feel about the results of the City Administration and how they assess and accept the outcome.” Vienna Chief Executive
Dr. Ernst Theimer
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
Citizen Satisfaction
Strategic Objectives of the City of Vienna
Business Location Promotion
Economic Efficiency
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
The Next Generation...
Development of Internet Use
Youth (14 – 19 yrs.) since 1997
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
eGovernment The Chances ...
• to offer Quick and Competent Services to Citizens with Easy and Simple Access
• to make Citizens feel not only Very Well Administrated but also Well Informed and Involved
• to make PA and Politics more Transparent and Accessible
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
Ressources
Organisation
Awareness
Trust
Critical Success Factors
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
Ressources
• eGovernment = New Product/New Channel
• New Product = Need for Investment
• ROI depends on
Investment
Usage
Efficiency
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
Organisation
• Deep Re-engineering of Processes of Administration
• now made possible by extensive Use of ICT
• in order to Make Full Use of Organizational Potential of ICT
• Need of Motivation, Training, Supporting Measures
eGov – an Organisational Challenge !
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
AwarenessKnow-How - about What?
• Make a Business Case “eGovernment”
• with huge External and
• Internal Marketing & PR Measures
• to Promote the Product and its Customer Value
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
eGovernment Vision
• Life Episode Target and Customer Care instead of Department Orientation and Competence Distribution
• Digital Include instead of Digital Divide
• eG 7x24 instead of Office Hours
• No More Demarcation of Space, Time, Organization for Public Administration
• eVienna – eAustria – eEurope
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
eGovernment Prime Principle
• Services to be made Available to All on the
Principle of Equality
• as an Additional Way of Interaction
between Citizen and Administration
• under Observance of Legal Requirements
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
• Access to Information via Data Base
• Knowledge Management
• Data Warehouse
• Data Mining
• Secure Data Transfer
• Workflow
• Authentification and Identification Systems
Prerequisites (I)
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
Prerequisites (II)
• Restructuring of Tasks
• Transformation into Business Processes
• Defined Organisational Links
• Less Interfaces
• Technological and Organisational Interoperability without Media Rupture
• Convergence of Horizontal and Vertical Organisation
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
• Expert Employees
• Knowledge on and Use of Ressources
• Virtual Teams
• Empowerment and Self Responsibility
• Management by Objectives
• Management by Trust
Prerequisites (III)
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
Lessons Learned
• Complete Customer View
• High-Level Promotor
• Life Situation Promotors
• Start and Grow
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
eGovernment
• Start, but Think!
• Not all necessary prerequisites available
• Some legal restrictions still to be lifted
Think – but START!
June 2002 Ingrid Götzl, TeleCities & Vienna
TeleCities – Network of Digital Cities
Ljubljana
The ability to communicate
is a human quality,
which becomes the more indispensable
the better
the technical connections are.
TeleCities – Network of Digital Cities
LjubljanaIngrid Götzl, TeleCities & ViennaJune 2002
TeleCitieswww.telecities.org
Brussels, Belgium
TeleCities President
City Of Vienna
www.wien.at
Ingrid [email protected]