Site Overhaul and Upgrade ProjectJuly 29, 2009

The Site Overhaul and Upgrade Project (SOUP) is an 18 month effort

that will touch all the systems that power TechSoup.org.

How will SOUP improve the experience of the users who come to

our site?

The cleaner, more modern look allows users to focus on the reasons

they visit: Access to impactful technology donations in a learning

environment.

How will SOUP improve our ability to deliver technology product donations

and related information?

Up-to-date technology will provide us with an opportunity to streamline our processes, take advantage of

additional marketing and promotion features, and increase overall site

security and stability.

What gets delivered?

Phase 3

Migrate Content to New platform

Phase 2

DonationProcessing

Technical Operational

Phase 1

SearchInitial securityimprovementsInfrastructure Home Page

While there is much that we want to share, this deck

focuses on Phase 1.

Currently in process, Phase 1 lays the groundwork for the

future.

• New server hardware

• Web server software

• Database

• Content management system

• Modern application development language

• Improved and increased firewalls

The public launch of Phase 1 is currently

scheduled for August 22.

Today, the TechSoup home page looks like

this:

Current Home Page

On August 22, if everything goes right,

it will look like this:

Today, the TechSoup search results page

looks like this:

On August 22, if everything goes right,

it will look like this:

Today, article and product pages looks

like this:

And this:

On August 22, if everything goes right, they will still look like

this:

And this:

In Phase 1, key pages will change,

but the majority of the site will retain its

current look and feel.

Why, you might ask, are we doing a site redesign this way?

We are emphasizing an approach that

brings value to our users as soon as we

can deliver.

This allows us to include the feedback

of our 400,000 monthly visitors

throughout the entire effort.

How will user feedback drive us

forward?

EditorialBoard

Users

TechSoup.orgProduct Manager

TechSoup.org site

Web analytics & other feedback

•UI/UX design •Development priorities

Thematic content

Actual behavior, Forums, Get Satisfaction widget, Call feedback (via CSR’s)

So, when will the changes impact the

rest of the site?

Jan 2009 April 2009 July 2009 Oct 2009 Jan 2010 April 2010 July 2010

We would not have been able to undertake this

project without the generous support of Microsoft and the

William Randolph Hearst Foundation.

Questions?Just ask us.

And, like the bonus you get when you watch

some movie credits to the very end, here’s a

sneak peek at Phase 2:

Phase 2 – Changes to donation processing have extensive technical & operational impact.

DonationProcessing

Payment processing

Order fulfillment

Catalog Mgmt

Registration/qualification Restrictions Mgmt Product maintenance

Inventory Management

Reporting

The deliverables in Phase 2 will help us

gain more flexibility in the way we are able to implement and manage

donation programs.

The main benefits of Phase 2 are targeted for

delivery in July 2010.