technology trends in public sector- enotary conference 2011

Copyright Al TAQNYAH Business Solutions 2011

“Technology Trends in Public Sector‘’

eNotary Conference

Dubai Courts Achievements

By

Dr Usman Zafar Managing Director


• Introduction

• About eNotary Project

• Key Challenges (e-Transformation)

• Adobe & Engagement Gap

• eGovernment Transformation

• The Lessons Learned

• Q/A

AGENDA


• The ARMS GROUP have been actively doing business from 1935 in United

Arab Emirates and was announced as an ‘ARMS GROUP’ by Chairman

Abdulrehman Mohamed Sherief Albaidhaei in 1990.

• Having strong presence in UAE, the group also brings powerful Management

team with experience across various domains and have been active witness

and contributor of overall development of GULF region.

• ARMS Group offices are located in United Arab Emirates, Qatar, Saudi

Arabia, Egypt and other Middle East countries.

• The Group works with international companies in all our divisions; and is

committed in providing the best service to all our stakeholders and insuring

prosperous relationships with them.

3

ARMS Group


Al TAQNYAH Business Solutions

• Information Technology company; primarily a systems Integrator,

headquartered in Dubai.

• Initiated by ARMS group to facilitate public and private sector organizations

by improving their business processes.

• Provider of powerful, highly integrated solutions for customers seeking to

automate their business processes.

• Talented, enthusiastic, committed and business driven team, comprising of

people with outstanding technical and domain expertise.


5

Success Stories


• eServices, eForms, Web Portals, eBusiness and fully integrated eCommerce Solutions

• Specialized in fully integrated corporate and e-government solutions

• Enterprise Business Process Management Solutions (e-Forms, Workflow & Output)

• Enterprise Document Management (DMS, ECM) & Archiving solutions

• Enterprise Business Communication Solutions

• Biometric Electronic Signature Solutions & Tools (e-Signature & Verification Tools)

• Enterprise Integration Management (SOA, SaaS)

• Enterprise Resource Planning (ERP) Solutions with Compete Enterprise Application Integration

Implementation Services (EAI).

• Knowledge Management , eLearning Solutions & Corporate training.

• High quality IT, Project Management and strategy consulting

• Change Management and Business Process Re-Engineering Services

• Offshore software and web applications development and Support Services

6

Services


7


Objectives of eNotary Project The “Notary Public Forms Automation Project” objective is to give the

Public the opportunity to use the Notary Public services online and ability to do all transactions in secured and user friendly manner.

Goals:

● To offer the Notary public service to Public by giving them Online Service.

● Automation of the manual process with better project governance

● To Facilitate Notary Public users with simple and flexible solution to use with less effort

● Online Scheduling of appointments.

● Customer Centric Approach: To encourage the public to use the online service as much as possible.

● Documents & Digital rights Management


Key Challenge - Information is Scattered

Law Enforcement

Data Exchanges

Criminal Justice,

Corrections Agencies Regional

Centers of

Operations

Federal,

Regional,

Homeland

Security

Fire Dept,

Early Responders,

Other Disciplines

Information

Requirements


Enabling the Possibilities

We must collect, integrate, and analyze the scattered pieces of data

and information required to assemble the big picture


Innovative Strategy - On Demand Environment

Business Transformation

Requires an On Demand Operating Environment

On Demand Operating Environment

Enable business

flexibility and

responsiveness

Reduce cost Align IT processes

with business

priorities Improve asset

utilization

Address new business opportunities


12

Cloud Computing

Social Networks

Co-creation of value Collaborative Innovation Citizens’ engagement Continuous Feedback Open Gov as a policy ?

New Business Models (Infrastructure Financing) E-Services to the Masses (emerging countries) Platforms/Terminals driving role (payment e.g.) M-Government as the default approach ?

Privacy/Security

Intellectual Property Responsiveness vs strategy

Openness vs safety Consumers vs citizens ?

Skills at all levels Programming the network

Computing as a commodity Governments as cloud leaders ?

New tools, new issues- eGovernment 2020 Trends

Mobile Broadband


Dynamic, Living Plans Plans in the form of

static documents are ineffective

Plans must be maintained as evolving, actionable information environments

Planning environment must transition seamlessly into command and control environment Multi-Agency Coordination


Recognizes the single identity who is made up of multiple records

“Who is Who?”

Mr. Joseph Carbella

55 Church Street

New York, NY 10007

Tel#: 212-693-5312

DOB: 07/08/66

SID#: 068588345

DL#: 544 210 836

Mr. Joe Jones

APT 4909

Bethesda, MD 20814

Tel#: 978-365-6631

DOB: 09/07/66

Mr. Joe Carbello

1 Bourne St

Clinton MA 01510

TEL#: 978-365-6631

DL#: 544 210 836

DOB: 07/09/66

Mr. Joey Carbello

555 Church Ave

New York, NY 10070

Tel#: 212-693-5312

DL#: 544 210 836

PPN#: 086588345 Close match

Exact match


Information Governance The Enterprise Rules and Policies

assuring effective information

management.

The information Governance

challenge: Greater than the sum of the

document management, records

management, document archive and

retrieval, and content management

challenges combined.

Requires reliable, high performance

access to business-critical documents,

reports, and other rich content –

wherever stored, whenever in the

document lifecycle.


Single Sign On

Role Based

Personalization

Customization

Navigation

Security

Integration on the Glass


Adobe & e-Transformation Engagement GAP- Why Adobe?


Internal Processes ERP / ECM / CRM / BPM / Accounting

Distributors & Agencies

Customers & Citizens

Suppliers & Contractors

THE ENGAGEMENT GAP Frustrating delays, lost revenue, information loss, non-compliance...

Engagement GAP & Adobe


Adobe

revolutionizes

how the world

engages with

ideas

and information

Copyright Al TAQNYAH Business Solutions 2011 21

Adobe Mission the worldwide reach – the client is out


Adobe

revolutionizes

how the world

engages with ideas

and information

CONTENT TO

CONTENT+ APPLICATIONS


Adobe

revolutionizes

how the world

engages with ideas

and information

CREATION

TO

CREATION+ OPTIMIZATION


Adobe

revolutionizes

how the world

engages with ideas

and information

ONE DEVICE

TO

MULTISCREEN


Save, process

• Pre-fill of data

• Document workflow

• Rights management

• Data exchange (XML)

• Fragments logistics

4

dynamic e-form

Print & fill-out

• Print & read

1

paper- form

Fill- out, sign, submit

• Interactive form filling

• validating

• 2D-Barcode

• digital signature

• offline- mode

3

interactive form

Fill- out & print

• Fill-out of text fields

• Print and send

2

static- form

Evolution of an electronic document

From the “static” to the “intelligent” document.


File Attachments

Interactive Geo Spatial 3D

Video, Animations Comments Digital Signature

Business Logic Validations Paper –to - Digital

The PDF “Super Container”


Challenge for processes – achive results across company borders


Intelligent Document - Human to Machine


Sample Form


Interoperability Between Silos


Adobe Connect Pro Features Adobe Connect Pro is a very powerful and high impact eLearning & Web conferencing solution.

Adobe Connect Pro is one of the award winning leader and empowering various industries including but not limited to educations & training, Police, manufacturing, Defense across the world.

Quickly and easily share online meetings, presentations, training courses, and events over the Internet.

Easy content authorizing, Convenient Content Management, Curriculum Management and tracking, Live virtual classrooms.

Collaborate, Present, and Train Online; Live and On-Demand

Integration with Learning Management Systems.

Enhanced Tools for content Creation and Management.

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Local Law Enforcement Agency uses Adobe Connect to coordinate emergency incident response with partner agencies Miami-Dade Police Dept.

Internationally acclaimed law enforcement department uses Adobe Connect to provide high-impact eLearning content for officers

Bainbridge Island Police Department

Innovative Use of Adobe Connect Pro with Law Enforcement Agencies

http://www.ci.bainbridge-isl.wa.us/police.aspx

http://www.miamidade.gov/mdpd


Bridging the Engagement Gap

34

Capture and keep

your learners’

attention

Simulate a face-to-

face experience

Create interactive

content that keeps

them engaged

Focus on learning,

not the technology


Real Life Meetings

Presenting

Making Notes on an Image

Chatting

Collaborating on Schedule

Listening


Agree?

Connect Pro Meetings

Presenting

Making Notes on an Image

Chatting

Collaborating on

Schedule

Listening


More than Video Conferencing…

Public and Private Chat

Interaction / Presence

File Upload and Download

Application Sharing

Participant Video, VoIP

Polling


Forensic Watermark

> Watermarking is a technology developed to protect copyright of digital contents. By embedding certain information in contents, it can be used to confirm ownership when there are violation conflicts

High-density Barcode

> By combining Watermark and Secured HD Barcode, DCNP will have means to authenticate notarized document for the legal proof of originality and to prevent any forgery.

Information Abuse Prevention


Illegal Duplication

Trace

Copy

prevention

Reveals & Prevents Forgery

Watermarks

Copyright

Protection

Hardcopy Document Security (HDS)


Citizens, Visitors & Other Customers (G2C) Information Providers (G2B & G2G)

Ma

rke

ting

an

d T

rain

ing

Go

ve

rna

nc

e

Po

licie

s

Arc

hite

ctu

re P

roc

es

s

Sta

nd

ard

s

Sys

tem

Ma

na

ge

me

nt

Secu

rity M

an

ag

em

en

t

Networks (LAN/WAN/VPN,etc) Platforms/Servers User Devices

(Desktop/Laptops/PDA)

Infrastructure

e-Shared Services

Ide

ntity

, A

uth

en

tica

tio

n

, A

uth

ori

za

tio

n

Dir

ecto

ry S

erv

ice

s

Pa

ym

en

t P

roce

sse

s

ED

I/E

FT

Colle

ctio

ns M

an

ag

em

en

t

Oth

ers

e-F

orm

s

De

cis

ion

Su

pp

ort

Ge

og

rap

hic

In

fo.

Syste

ms (

GIS

)

Supply Chain

Management (SCM)

Bulk Data Transfers

Data Middleware

Application Middleware

e-Community of Interest Applications

En

vir

on

me

nta

l Se

rvic

es

Ta

x S

erv

ice

s

lice

nse

Se

rvic

es

Pe

rmit S

erv

ice

s

Be

ne

fits

Se

rvic

es

e-P

rocu

rem

en

t S

erv

ice

s

He

alth

Se

rvic

es

Em

plo

ym

en

t S

erv

ice

s

Pa

rk &

Re

cre

atio

ns S

erv

ice

s

Em

plo

ye

e S

erv

ice

s

Fa

mily

Se

rvic

es

Ed

uca

tio

n S

erv

ice

s

Pu

blic

Sa

fety

Se

rvic

es

Ju

stice

Se

rvic

es

ER

P

Oth

ers

...

On-line G2B, G2G

Legacy Applications

Channel & Customer Relationship Management (CRM) & Intelligent Agents

Data Bases Legacy Data Bases

COI Data Base A COI Data Base C COI Data Base B

Historical & External

Data

Legacy Production Data Base A Legacy Production Data Base B Legacy Production Data Base C

Legacy Production Data Base D Legacy Production Data Base E Legacy Production Data Base F Common

Customer

Data

eGovernment Conceptual

EDI In-

Person Mail E-Filings Payments E-Forms Web/

Portal Fax On-Line Credit

Cards Email Phone


42

Value-for-money: focus on short-term cash flow and

cost savings.

Institutional and organisational re-organisation: silos

are still to be connected or broken down!

Joint development and delivery of public services:

challenges of seamless integration and joint service

centres...

Building on past and recent successes, GCC countries

can play a critical role in shaping the future of

government transformation, especially if they focus on

building appropriate skills and metrics

Standardisation as a pre-requisite for ICT-enabled

delivery of integrated services

Summary


43

THANK YOU FOR

YOUR ATTENTION!

Q/A

technology trends in public sector- enotary conference 2011

Government & Nonprofit

business processes

business priorities

business flexibility

integrated solutions

business driven team

integrated ecommerce

project management

notary public services