technology stewardship workshop slides nov09
TRANSCRIPT
Stewarding technology for communities
Nancy White
Full Circle Associates
http://www.flickr.com/photos/nicmcphee/33556189/in/set-72157594373420115/ http://www.flickr.com/photos/poagao/494418919/
Potential Agenda (we can deviate!)
• Introductions via "Human Spectrogram" • The talky part - introducing the concepts of
technology stewardship, a couple of frameworks. • If you were to walk away with an answer to one big
question, what question would you ask? World Cafe and/or Card sorting?
• Break • Domain and Spidergram activity including debrief• So what about technology? Stories of use.
Alternative: Kanter/Wilcox social media gameWrap up – where to keep learninge to keep learning/practicing
http://technologyforcommunities.com/
Tech + Social:Tech + Social:Technology has
fundamentally changed how we can be together
Learning Communities
Knowledge Networks
Communities of Practice
Online Communities
Knowledge Networks
Labels!!!
Communities of Practice
• A group of people...• Who share challenges, passions or interest• Interact regularly• Who learn with and from each other• Improve their ability to do what they care
about ---- Etienne Wenger
Many: Networks
We: Communities
Me: the IndividualPersonal identity,
interest & trajectory
Bounded membership; group identity, shared interest
Boundaryless; fuzzy,
intersecting interests
http://www.flickr.com/photos/dnorman/436670816/
Many: Networks
We: Communities
Me: the IndividualIndividual learning, personal learning
environments …
Classes, informal learning
cohorts, conferences,
clubs…Facebook,
Twitter, YouTube, Wikipedia,
etc…
Many: Networks
We: Communities
Me: the IndividualPersonal identity,
interest & trajectory
Bounded membership; group identity, shared interest
Boundaryless; fuzzy,
intersecting interests
http://www.flickr.com/photos/dsevilla/189528500/in/set-1368427/
Emerging
roles and
practice
s…
enable people to…
• discover & appropriate useful technology
• be in and use communities & networks (people)
• express their identity • find and create content• usefully participate
community leaders
technology stewards
network weavers
What the %&*# is a
technology steward?
http://www.flickr.com/photos/dani3l3/364684710/
Nancy WhiteFull Circle Associates
http://www.flickr.com/photos/dani3l3/364684710/
“Technology stewards are people with enough experience of the workings of a community to understand its technology needs, and enough experience with technology to take leadership in addressing those needs…
Stewardship typically includes selecting and configuring technology, as well as supporting its use in the practice of the community.”
Wenger, White and Smith, 2007
http://www.flickr.com/photos/maykesplana/270819284/
http://www.flickr.com/photos/shannonpareil/107865884/
http://www.flickr.com/photo_zoom.gne?id=137506981&size=ohttp://www.flickr.com/photos/paulwatson/212446246/
http://www.flickr.com/photos/amstrad/29854045/
http://www.flickr.com/photos/philwalter/348238734/
rules of thumb
http://www.flickr.com/photos/angelamcdonald/94766928/in/photostream/
15% solution
Noticing and using the influence, discretion and power individuals have right now.
– Keith McCandless
http://socialinvention.net/liberatingstructures.aspx
addressing inherentcommunity tensions
Group
IndividualInteracting
Publishing
asynchronous synchronous
discussion boards
teleconference
chat
instant messaging
member directory
wikiblog
telephony/VoIP
individualprofile page
e-mail lists
scratch pad
RSS
“new” indicators
subscription
podcast
contentrepository
presenceindicator
buddy list
security
Q&A systems
RSS aggregator
newsletter
calendar
videoconference
application sharing
whiteboard
site index
participation statistics
search
subgroups
personalization
communitypublic page
versioncontrol
documentmanagement
UseNet
contentrating
scheduling
polling
commenting
networking tools
tagging
bookmarking
sharedfiltering
geomapping
interestfilter
2007 Etienne Wenger, Nancy White and John SmithWenger, White and Smith, 2009 http://www.technologyforcommunities.com
Togetherness Separateness
Interacting/participation Publishing/reification
Individual Group
TOGETHERNESS SEPARATENESS
http://www.flickr.com/photos/angerboy/201582453/
community timecommunity space
shifting engagement….
http://www.flickr.com/photos/worldcafe/227358678/
INTERACTING PUBLISHING
http://www.flickr.com/photos/worldcafe/227358678/
INTERACTING PUBLISHING
Vocabularies, tools, concepts, methods, stories, papers, pictures, reports…
Conversing, experimenting, practicing, learning, planning…
INDIVIDUAL GROUP
Designed for groups, experienced as individuals
Does not imply homogeneity
Multimembership
Attention
Tool polarities: F2F and WikisFrom John D. Smith
http://www.learningalliances.net
Synchronous AsynchronousRhythm
Participation ReificationInteractions
Group IndividualIdentities
Conversation: Your Big Questions,
then break time!
Orientations
Digital Habitats Orientation Spidergram Activity
From: Digital Habitats: stewarding technology for communitiesEtienne Wenger, Nancy White & John. D. Smith, 2009http://www.technologyforcommunities.com
http://www.flickr.com/photos/viamoi/3221971368/
… meetings
… relationships
… community cultivation
… access to expertise
… projects
… context
… individual participation
… content publishing
… open-ended conversation
Community activities
oriented to …
Base material from: Digital Habitats: Stewarding technology for
communities© 2009 Wenger, White, and Smith
• Meetings – in person or online gatherings with an agenda (i.e. monthly topic calls)
• Projects – interrelated tasks with specific outcomes or products (i.e. Identifying a new practice and refining it.)
• Access to expertise – learning from experienced practitioners (i.e. access to subject matter experts)
• Relationship – getting to know each other (i.e. the annual potluck dinner!)
• Context – private, internally-focused or serving an organization, or the wider world (i.e. what is kept within the community, what is shared with the wider world)
• Community cultivation – Recruiting, orienting and supporting members, growing the community (i.e. who made sure you’re the new person was invited in and met others?)
• Individual participation – enabling members to craft their own experience of the community (i.e. access material when and how you want it.)
• Content – a focus on capturing and publishing what the community learns and knows (i.e. a newsletter, publishing an article, etc.)
• Open ended conversation – conversations that continue to rise and fall over time without a specific goal (i.e. listserv or web forum, Twitter, etc.)
Base material from: Digital Habitats: Stewarding technology for communities© 2009 Wenger, White, and Smith
OrientationsWhat do they mean?
activities oriented to …
Example: The Birdwatchersof Central Park… open-ended
conversation
… meetings
… projects
… access to expertise
… relationships
… context… community cultivation
… individual participation
… content publishing
Weekly bird walks, winter bird feeding fillings, irregular celebrations and events…
Advocacy drives, adopt parts of the park, bird counts…
The participation of the “Big Guns,” and “Regulars.” Mostly F2F
Note when people missing… Invite people in
Internal and External focus: Publishing, the “Register,” available to media…
While everyone pays attention to the community, no centralized efforts…
Anyone can bird watch, but sharing what you see/know is important…so the community accommodates both
The “Register” (print) is central to community…
Bump into another bird-watcher? Have a conversation…
Base material from: Digital Habitats: Stewarding technology for communities, © 2009 Wenger, White, and Smith
activities oriented to …
Community Name: KM4Devglobal knowledge sharing network
… open-ended conversation
… meetings
… projects
… access to expertise
… relationships
… context… community cultivation
… individual participation
… content publishing
Base material from: Digital Habitats: Stewarding technology for
communities© 2009 Wenger, White, and Smith
With only one meeting a year, large size and diversity, KM4Dev focuses on enabling individual participation.
Community knowledge wiki, content management system to bring together resources.
Email list is core of community activity
Once a year and only about 10% do/can participate.
When funding allows. E.G. supporting ShareFair
Informally via the email list by asking/answering questions.
Relationships mostly via meetings and core group. Strongly
external – all resources public/shared.
While everyone pays attention to the community, no centralized efforts…
activities oriented to …
Birdwatchers and KM4Dev-ers
… open-ended conversation
… meetings
… projects
… access to expertise
… relationships
… context… community cultivation
… individual participation
… content publishing
Base material from: Digital Habitats: Stewarding technology for
communities© 2009 Wenger, White, and Smith
What can we do with this?
• Identify where your community/group/team is now to assess for design, facilitation and technology stewardship.● Refocus activities to increase engagement
● Identify tools and processes to support current activities
• Identify where your group wants to go as a planning tool.
• Look backwards and forwards as a reflection tool.
Base material from: Digital Habitats: Stewarding technology for communities© 2009 Wenger, White, and Smith
activities oriented to …
Community Name:
… open-ended conversation
… meetings
… projects
… access to expertise
… relationships
… context… community cultivation
… individual participation
… content publishing
Base material from: Digital Habitats: Stewarding technology for
communities© 2009 Wenger, White, and Smith
Put a mark on the arrow to indicate how important a particular orientation is to your community. The more important the orientation, the further out on the arrow the dot should be placed. Then draw a line between the dots. See the next example.
• Meetings – Web meeting tools for online, shared calendars and wikis for planning, wikis, blogs, images/audio/video to capture and share during and after.
• Projects – Email lists/forums to coordinate, shared calendars, project management trackers, blogs to journal/report.
• Access to expertise – Online profiles, social networking sites, “yellow pages,” discussion forums, blogs.
• Relationship – Twitter/IM to share small frequent messages, member directories, Skype/VoIp for conversation.
• Context – Public, open websites for outward facing. Password protected for inward facing groups.
• Community cultivation – Outward facing web sites to attract members, Twitter/IM to feel connected, Skype for voice.
• Individual participation – RSS/aggregators, tagging, so people can craft what content they get, customizable settings on web tools, using synch and asynch
• Content – content management systems, blogs, wikis, podcasts, social bookmarking, tags, video/audio, images, mindmapping.
• Open ended conversation – email lists, forums, Twitter, chat.
Base material from: Digital Habitats: Stewarding technology for communities© 2009 Wenger, White, and Smith
OrientationsPicking tools?
How?
Building a CASE Together…
• Group form: small, pairs, or full group?• Visibility: Public or private?• Style: Format? – Editable?– Commentable?– Images?– What else?
• Portability: – Export?– Republish?– Aggregate?
http://www.flickr.com/photos/lynetter/421323707/in/set-72057594139269787/
http://www.flickr.com/photos/angelrays/354572601/
http://www.technologyforcommunity.comhttp://www.fullcirc.com/weblog/onfacblog.htm
Tag: technologystewardship
http://www.flickr.com/photos/cgommel/138167164/
Epilogue
Slides: will be posted on slideshare.net (choconancy)
Other stuff:
http://onlinefacilitation.wikispaces.com/http://onlinefacilitation.wikispaces.com/OZ+Technology+Stewardship+Workshops
ContactNancy Whitenancyw at fullcirc dot com
http://www.fullcirc.com