Examples:

Easy

• How do I print?

• Is there a way I can print double sided?

• How do I print wirelessly from my computer?

• When I print it comes out as gibberish.

Hard

• How do I print multiple slides per page in PowerPoint?

• I'm trying to print an email, but it's printing a picture of the email editing screen.

•How do I print this encrypted .pdf?

Examples:Easy

• One of the printers is jammed

• My print job is not being sent to the printer.

Hard• One of PHAROS touch screens is blank

• Print job from microfilm readers did not appear in print queue

Examples:Easy

• How do you copy and paste?

• How do I set the margins in Word?

Hard• If I just installed a new version of Microsoft Word, do I need to reinstall the Zotero plugin?

• I have a document and whenever I print it I have so much black space at the bottom. I checked all of my margins and I don’t know why it keeps doing it.

Examples:Easy

• I can't open my PDF.

• How do you rotate a .pdf document?

Hard

• Trying to open PDF files in Mac OS X, but getting a message that Acrobat Pro needs to be registered, then it quits.

• Adobe Illustrator isn't opening. It opens and closes.

Examples:Easy

• Where can i find the digital drop box in MyLMUConnect?

• How do I download a Powerpoint file from Blackboard? I downloaded a file from my email and it will not open.

Hard

• I'm in blackboard and when I click on the link for my professor's powerpoints nothing happens.

• I need to pay for and download a course reader thru MyLMU connect.

Examples:Easy

• Where are the USB ports on the computers?

• Where can I plug in my power supply?

Hard

• Need help with getting rid of a computer virus on a laptop.

• I want to upload some footage for final cut pro, is there a way to connect using firewire?

• How do we connect the computer to the monitor? It's not displaying externally.

Examples:Easy

• Which computers have CRSP installed? • Is there an admin password that I can have to download a program on the Mac? I need to use some software called Music Note, and it won't let me install it. • Do we have the Spanish language/dictionary installed on the computers?

Hard• I need help saving my SPSS file and sending as a .pdf to my professor.

• If I create a file with final cut pro or imovie is it going to be email-able? The presentation will be about 65 pictures with music under it.

Examples:Easy

• Where do I put a CD on these computers?

• How do I eject a disk from the computer on windows?

Hard

• My DVD is stuck in the computer CD/DVD drive. I can't get it out.

• How do I resize an image so I can email it?

Examples:Easy

• How do you make 2-sides copies on the VTS photocopier?

• Both photocopiers have a paper jam. Can't open door because it's locked.

Hard

• Can I connect my iPod to the video displays in the study rooms?

• Can I save microfilm to a USB card?

Examples:Easy

• My computer is asking for a login password

Hard

•My computer is locked! What is the password?

Examples:Easy

• How do I set up wireless?

Hard

• I'm having trouble connecting to the wireless. The instructions aren't working on my computer.

Examples:Easy

• How do I make a group study room reservation?

Hard

• Student having problems with group study room reservation system online. kept getting server errors for every room.

Examples:Easy

• Is there any way to get a document back once a computer has restarted?

Hard

• Computer froze while using Word. Is there any way I can recover my documents or fix it?

Examples:Easy

• How do you switch from PC to Mac?

Hard

• I am trying to take a screenshot on XP, but the Apple keyboard does not have the print screen button.

Examples:

Easy

• I am a guest on campus and need to use the computers. How can I log on to the system?

Hard

• Visitor card unsupported on pharos scanner