Technology and Innovation in Travel Insurance – A Guide to Best

Practice

Author: Jack Harris

Agenda – What I would Like To Talk About

Introduction – Who am I? Technology in travel insurance Online distribution channels More than just travel insurance Summary & questions?

Travel insurance technology

Online sales through a number of channels/methods:

– Direct XML connection between partner site and insurer system

– Integration of partners GDS platform with insurers system

– Standalone white label websites

White label sites

• Fully or partially branded as per client request and regulatory environment

• Offers unique ability to extend customer touch points, aid customer retention and up sell opportunities

• Increased product scope including annual policies, tiered offerings targeted advertising campaigns

Current platforms supported by WAATS

GDS/TravelAgency

/Airlines

SETTLEMENT - Credit Card / Agency

B2B2C Co-Branded

Partner Site

B2B2C

B2B

B2C XM

L Integrated

WAATS

Computer systemsMust be compatibleWith a wide range

Of platforms

Innovative product solutions

• Offering more than just a basic travel insurance policy

• Tailored underwriting and rating approach• Value adding product enhancements such as…..

24/7 travel safety response service Pre travel safety advice World risk matrix

Talking Nurses

• 24/7 telephone support from qualified nurses and doctors

• Service available before, during and after travel

Go-Sim

• Global sim cards allowing for calls to be made or received worldwide

• Savings of up to 85% as compared to usual service providers

• Available in 175 countries and on 400 different networks

Getaway Guru

• Travel information on a dedicated website tailored to each customer

• Online store for travel documents, medical information and vaccinations

• Policy wording and insurance information

Summary

• First class technology interacting with a number of platforms

• White label websites that stretch customer touch points

• Innovative products solutions adding real value

1

Client logs onto partner web site and applies for insurance product

2

Partner web site passes flight info entered and additional rating information to AIG

3

AIG returns a travel insurance quotation to the partner web site.

4

Client receives quote and accepts – booked along with completed flight purchase.

XML Quote Request

XML Quote Return

XML Book Request

XML Book Confirm

XML Print Request

XML Print Return

6

Client receives policy number, partner Web site sends document print request

7

AIG generates document and returns to requesting Web site (or directly to customer via e-mail)

Apply

View

BuyReceive

Get Document

Payment Authorization

Authorization Approval

5

AIG receives policy issue request and returns confirmation and policy number to partner included in client’s itinerary.

Example of an XML transaction flow